IRS Contact Representative Interview Questions

Updated Aug 15, 2015
20 Interview Reviews

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20 Candidate Interview Reviews Back to all Interviews

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  1.  

    Contact Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Rotating Panel Interview- Go to a station, answer a question, go to the next station; there were about 40 people interviewing in this fashion, and we went in groups of maybe 7 or 8 to rotate through the different interview stations.

    Interview Questions

    • How do you deal with someone who is threatening suicide?   1 Answer
  2.  

    IRS Contact Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at IRS.

    Interview

    Very basic and simple interview. The questions were not compicated and I was interviewed by Contact Representative managers. Think the main point of the interview was to hear how my voice sounded and how I talked.

    Interview Questions

  3.  

    Contact Representative Interview

    Anonymous Employee in Kansas City, MO
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at IRS (Kansas City, MO) in October 2014.

    Interview

    The hiring process begins with completing an online application through usajobs.gov. The next step is an email will be submitted to applicant indicating eligibility status and request for any online assessments to be completed. If assessments are passed then applicant is contacted for an in-person phone assessment and interview. The phone assessment has to be passed before moving on to the interview which is an interview before a panel of three.

    Interview Questions

    • How would you handle a customer that calls in yelling and upset about their tax liability?   Answer Question
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  5.  

    Contact Representative Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at IRS (Indianapolis, IN) in October 2014.

    Interview

    Long process, the questions easy and to the point. It was over the phone and short. The response time was within a week. You will receive an offer through email and directed to the career connect site.

    Interview Questions

  6.  

    Contact Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Easy Interview

    Application

    I applied in-person. I interviewed at IRS.

    Interview

    Applied the end of august. It's mid September and I just got offered position after having to complete an online assessment, tap assessment, and interview. Must pass back ground check and criminal record.

    Interview Questions

    • Questions were the same Genreal questions at any interview. How would you handle conflict? What would you so if you didn't know something? Etc   Answer Question

    Negotiation

    There is NO NEGOTIATION. Take it or leave it.

  7.  

    IRS Contact Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at IRS in August 2014.

    Interview

    The hiring process is pretty lengthy. There are many steps that you have to go through before you are given confirmation that you actulally have the job. The job does require that you take and assessment online and also an assessment onsite. All correspondence are done by email. You will also receive phone call letting ou know to check our email.

    Interview Questions

  8.  

    IRS Contact Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    While the hiring process is lengthy the interview itself was comprised of four fairly logical questions posing potential caller scenarios.

    Interview Questions

    • A question about an apparent tax software company error mistakenly directing four taxpayers in a row to call the IRS to obtain their last year's AIG and how to deal with that.   Answer Question
  9. Helpful (7)  

    Contact Representative Interview

    Anonymous Interview Candidate in Portland, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ months. I interviewed at IRS (Portland, OR) in October 2013.

    Interview

    Getting through to the interview was very interesting indeed. The testing process was basic and thorough. Do your research on internet and you should get through their process. The whole process takes months of waiting, and then a flurry of process, and back to waiting. Best of luck!

    Interview Questions

    • The interview itself was four basic questions asking how you would deal with specific call situations. Very easy.   Answer Question

    Negotiation

    no negotiation

  10. Helpful (4)  

    Contact Representative Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 6+ months. I interviewed at IRS (Saint Louis, MO).

    Interview

    It was very lengthy( about a 6 month process). There was a phone test, finger printing, and an interview. During the process you will be brought in with other candidates to go over your application. You must include every job within the given range and be totally honest because they will dig deep within your background. You could be fired a year after working there for not being completely honest on the application. I saw it happen to a co-worker. The interview was very laid back. The questions were mostly to determine if you could handle difficult customers and not be afraid to follow the policies and procedures.

    Interview Questions

    • Not very difficult. They will ask you to describe you experience and your plans for the future.   1 Answer

    Negotiation

    No negotiation. The pay is straightforward and predetermined based on your grade level.

  11. Helpful (3)  

    Contact Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Interview

    They post the job, you apply, a couple months later you get an email (check your spam!) telling you to take an online assessment. If you pass, they contact you to come to the federal building for fingerprints, paperwork, and interview. While there they have you sit in one of the cubicles and take a call from someone (another manager maybe???) in a sort of role playing thing.

    Interview Questions

    • Before you took the evaluation calls, you were given a number in order to log in to the phone. What was that number called?   Answer Question

    Negotiation

    No negotiation.

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