Indigo Books & Music

  www.chapters.indigo.ca
  www.chapters.indigo.ca
Work in HR? Unlock Free Profile

Indigo Books & Music Interview Questions

Updated Aug 6, 2014
Updated Aug 6, 2014
16 Interview Reviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

50%
31%
9%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy

16 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty
  1.  

    CER- Permenant Part-time Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 1 week - interviewed at Indigo Books & Music.

    Interview Details

    Applied for the position online and heard a response within a week. Was asked to come in for a group audition. 40+ applicants were divided into groups and asked to participate in 3 activities, being reviewed by different department managers and the GM. The whole process lasted almost 2 hours and involved a team activity, a questions section and than role playing. You need to have an outgoing personality and really speak up as you are competing for the position. It was an enjoyable experience and different from the typical, tense one on one sections.

    Interview Questions
    • The usual, tell me about a time when you had to handle a difficult situation in the work place. What was it and how did you handle it?   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Marketing Email Coordinator Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 1 week - interviewed at Indigo Books & Music.

    Interview Details

    It was fairly easy. It was very casual. It was not intimidating at all. Probably one of the easiest interview I've ever experienced. It wasn't a full time job, it was a contract to hire job.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    CEM Interview

    Anonymous Interview Candidate  in  Vancouver, BC (Canada)
    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at Indigo Books & Music.

    Interview Details

    3 interviews, online questionnaire, great conversation if you have the right interviewer

    Interview Questions
    Negotiation Details
    none
    Accepted Offer
    Positive Experience
    Easy Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Customer Experience Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied online. The process took 1+ week - interviewed at Indigo Books & Music in October 2012.

    Interview Details

    Immediately after application, I submitted an online personality test. Around a week later, I received a call from the store inviting me to come in for an interview. The interview process was quite simple -- a laundry list of questions about challenges faced throughout previous jobs, how I would react to situations, etc. Most job-specific question asked was "what are you reading?"

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Experience Representative Interview

    Anonymous Interview Candidate  in  London, ON (Canada)
    Anonymous Interview Candidate in London, ON (Canada)
    Application Details

    I applied online - interviewed at Indigo Books & Music.

    Interview Details

    Applied online and had to complete a questionnaire, got a call a week later for an interview. Interviewed with one manager then had another the same day about 10 minutes later with the head manager. Got hired on the spot. They asked questions regarding your favourite books, company policies and the love of reading foundation. Do your research on the company!

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Experience Representative Interview

    Anonymous Interview Candidate  in  Milton, ON (Canada)
    Anonymous Interview Candidate in Milton, ON (Canada)
    Application Details

    I applied online. The process took 2 months - interviewed at Indigo Books & Music in August 2012.

    Interview Details

    Terrible interview process. They sent my acceptance e-mail to the wrong person. Someone with my last name in Brazil. Thank God this man tracked me down on Facebook and sent me the e-mail. Otherwise, I wouldn't have gotten the job.

    Interview Questions
    • 1. What do you know about this company?   View Answer
    Negotiation Details
    There was no negotiation I was only 15 so I took whatever they offered
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Keyholder Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 days - interviewed at Indigo Books & Music.

    Interview Details

    Long questionnaire online, varies every time it's taken, after the questionnaire, you either get put through based on your answers, or not. If you do get put through, you answer questions in an interview based on the responses you gave that were considered wrong or negative. You may or may not be called back for a second interview, usually it's just a reference check after the first and then a call with a job offer.

    Interview Questions
    Negotiation Details
    There was no negotiation phase. It was a take what you get situation.
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Customer Experience Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at Indigo Books & Music in September 2012.

    Interview Details

    I applied to one location 2 months before they called me in. Got a first interview but there was a confusion between managers, so they weren't quite prepared to interview me but once we started, they were humorous, kind and seemingly non-judgemental.

    They called me in for a second interview with who would be the manager I would work under (kids manager). Also light conversation with a few questions about my favourite books and authors.

    Then the called me in for a third interview. This time, with the general manager. Same questions.

    After this interview, I thought, "What the heck, why not apply to another location? I'm bound to get one of them!" and so I applied to another. They responded within two days of my applying. One interview, and I had the job.
    The first location took a little over two weeks, after the third interview, to respond and by then I had already accepted the job at the other location.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Customer Experience Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied in-person. The process took 2 days - interviewed at Indigo Books & Music in August 2008.

    Interview Details

    I was called the same day I dropped my resume off at their store. Was asked to come for an interview the very next day. Interview was about 20 minutes long with the Manager and Assistant Manager, and was outside of the store where it wasn't as busy. They were polite and made me feel comfortable. They hired me on the spot.

    Interview Questions
    • Asked what my worst customer experience was and how I handled an unhappy customer.   Answer Question
    Negotiation Details
    Always ask to be paid more than minimum wage, especially if you have more experience in the book or customer service industry.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Customer Experience Representative Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 1 week - interviewed at Indigo Books & Music in April 2012.

    Interview Details

    Replied to posting re: opening on Indigo website. Applied to 7 positions and was selected for an introductory interview at 2. Interviewed in a group of 3 and was told they were interviewing roughly 100 candidates, so a second round of interviews would be necessary.

    I gave a strong interview and was given a second interview with another manager, and then offered a position on the spot. It was 7 days from application to interview, and 3 days from interview to official written offer/signed agreement, and then another 3 weeks until my first shift.

    Interview Questions
    • What is the last book you read? Describe it to me as if you were trying to sell it to me.   View Answer
    Negotiation Details
    No negotiation possible since HQ has a standard procedure.
    Accepted Offer
    Positive Experience
    Average Interview

Worked for Indigo Books & Music? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.