InterContinental Hotels Group

  www.ihgplc.com
  www.ihgplc.com

InterContinental Hotels Group Reservations Agent Interview Questions

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  1. 1 person found this helpful  

    Reservation Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at InterContinental Hotels Group.

    Interview Details

    Initial assessment to determine familiarity with computers/ call center environment, as well as a personality assessment of sorts. Afterwards there is an interview with a team manager, and a role play for a call. The questions are fairly straight forward, relating to sales and communications. There is a background check after you have been offered the position.

    Interview Questions
    • Tell me about a time when someone tried your patience. What did you do?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Reservations Sales Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at InterContinental Hotels Group.

    Interview Details

    Very Clear Process.

    Interview Questions
    • Profile tests were difficult because they seemed backwards. There was a clear purpose, but it was unusual.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Reservations Sales Agent Interview

    Anonymous Interview Candidate in Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    The process took 2 daysinterviewed at InterContinental Hotels Group in May 2012.

    Interview Details

    Applied online, about a week later they sent an email requesting me to call and schedule the interview. The first interview consists of some online assessments followed by a call center simulation and then the HR person will ask some preliminary questions. If you get through that, they will schedule you for the formal interview. This consists of about 20 minutes of standard questions such as why do you want to work here?, etc. followed by a role play as a reservations agent. I was offered the position immediately after the role play session. My understanding is that if they don't offer you the job at that time, they probably don't intend to.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Reservations Sales Agent Interview

    Anonymous Interview Candidate in North Charleston, SC
    Anonymous Interview Candidate in North Charleston, SC
    Application Details

    I applied online. The process took 2 daysinterviewed at InterContinental Hotels Group in March 2012.

    Interview Details

    It was very easy. Went in and was immediately put on a computer for a skills test, and then sat for about 45 minutes waiting for HR manager. Then went in and interviewed with her, and then she put me back on the computer for a Reservation Simulations skills test. Then, she gave me a tour of the facility. Then, finally, asked to come back for second interview with TM.

    Interview Questions
    • Describe to me a time when you had to multi- task?   View Answer
    Negotiation Details
    Not really negotiable. $10/hr to start for 5wks of training and then $11 - 13.50/hr after training.
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Reservations Sales Agent Interview

    Anonymous Interview Candidate in North Charleston, SC
    Anonymous Interview Candidate in North Charleston, SC
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at InterContinental Hotels Group in February 2012.

    Interview Details

    When you first arrive, you are required to take an assessment test on the computer. If that scores well, then you have a one on one interview with an HR manager. If that goes well, then you are back on the computer for a reservations simulation. Of course, if that goes well, they schedule you for a follow up interview with another manager the next day.

    Interview Questions
    • Explain a time you had to deal with a difficult guest/customer?   View Answer
    • Explain what extraordinary customer service means to you.   View Answer
    Negotiation Details
    Everything went very well in the interview.
    Accepted Offer
    Positive Experience
    Easy Interview

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