J. C. Penney Customer Service Associate Interview Questions

Updated Jul 19, 2015
56 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate in Lansing, MI
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online – interviewed at J. C. Penney (Lansing, MI) in June 2015.

Interview

I was asked to come in for a group interview less than a week after applying online. There was only three of us that were there. The interviewer asked us all to introduce ourselves and talk a little bit about us. After that, she asked us a series of questions about customer service. Following this segment, she described the position that we were applying for and what would be required of us. Lastly she opened the group to any questions we might have. The whole interview lasted about an hour and was pretty relaxed. I feel like we all did very well!

Interview Questions

  • Describe a time you encountered a difficult customer and how did you handle the situation?   Answer Question

Other Interview Reviews for J. C. Penney

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at J. C. Penney in June 2015.

    Interview

    The hiring manager called me in for a quick 15 minute interview shortly after putting in my resume and application in the database. The interview was super quick, and frankly, I felt like they were rushing to fill the job. My main issue with the interview was when the manager basically asked me to come into orientation the next day. I had not told him that I had accepted the job offer, and I felt pressured to take the offer, even when I was waiting for other job offers.

    Interview Questions

  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Springfield, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at J. C. Penney (Springfield, VA) in June 2015.

    Interview

    It was relaxed and the interviewers were really nice. I got there early but the guy was running late so I had to wait a bit but it wasn't too bad. I had to talk to two managers and after the second one he made me an offer on the spot but didn't really give me a chance to think about it. He just said I'm making you an offer, then said well call you and schedule orientation for next week. Overall really good and simple

    Interview Questions

    • Why do you want to work here   1 Answer
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Houston, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 dayinterviewed at J. C. Penney (Houston, TX) in May 2015.

    Interview

    It was behavioral interview..testing to see how well we can work in a team. It was a group exercise. We assembled puzzles and building blocks according to a photo shown to us for 10 seconds and we had to work as a team to duplicate the photo.

    Interview Questions

    • how do you resolve conflict with a coworker?   1 Answer

    Negotiation

    N/a

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  5.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Columbus, OH
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 dayinterviewed at J. C. Penney (Columbus, OH).

    Interview

    very quick ,not many questions, interview seemed rushed and not very engaging. interviewer was manager, seemed like he was going through the motions and not listening. perhaps could be because the job was short-term, but turned into long term employment

    Interview Questions

    Negotiation

    nothing

  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Application

    I applied online – interviewed at J. C. Penney.

    Interview

    The process was relatively easy. I applied online through their site. Nothing out of the ordinary with what you would have to fill out for a normal retail job. It focused mostly on how to treat the customer. I had one interview with the store manager. They were very helpful throughout the process.

    Interview Questions

    • What do you consider the most important part of customer service?   Answer Question
  7.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 dayinterviewed at J. C. Penney.

    Interview

    I saw the "hiring" sign outside the store. I walked in, applied on a kiosk, was interviewed, and hired within one hour. I was scheduled to work the next day.

    Interview Questions

    Negotiation

    No negotiations. Minimum wage, period.

  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Okemos, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 3 daysinterviewed at J. C. Penney (Okemos, MI) in November 2014.

    Interview

    Manager found my resume on indeed called me and asked me to put in a app,10 minutes later she called me to come in to do a interview. I went in 2 days later (Today) & walked around the store talked about the position what I will be doing and pay rate and then she told me I am offering this position start training on Monday :)

    Interview Questions

  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in North Sacramento, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at J. C. Penney (North Sacramento, CA) in November 2014.

    Interview

    group interview, basic, just have to be outspoken. don't shy away from an opportunity to speak you want to stand out from the group set yourself apart you want to make sure that they know that you are an outgoing person and very approachable this is extremely important because you will have to interact with the customers.

    Interview Questions

    • describe a situation when you provided excellent customer service?   Answer Question
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Fort Myers, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 daysinterviewed at J. C. Penney (Fort Myers, FL) in November 2014.

    Interview

    After I applied I got a call and was scheduled for an interview the next day, I went in and it was a group interview where we had to build something together with blocks and create and present a pitch and then after that they asked basic questions and then took us in the office for one on one questions.

    Interview Questions

    • Q: Why do you want to work for JCP Q: Tell us something positive/negative about yourself Q:What is your availability   Answer Question
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