J. C. Penney Interview Questions

Updated Aug 27, 2015
148 Interview Reviews

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148 Candidate Interview Reviews Back to all Interviews

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  1.  

    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at J. C. Penney.

    Interview

    I applied online & a few days later I got a call to come in for an interview. It was a group interview with about 10 people. We had to do a group activity evolving blocks. It was really easy & fun. After we completed the task we did one-on-one interviews from who they think are leaders greatest to least. They said they would call you back in a couple of days if you got to go to a second interview. I never got the call. But I did get a call a week later but I didn't answer & they haven't called back since. The interview was really fun so don't sweat it.(: Everyone is super nice & friendly.

    Interview Questions

    • What are characteristics of a good boss?   1 Answer
  2.  

    Customer Service Specialist Interview

    Anonymous Employee in Torrance, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at J. C. Penney (Torrance, CA) in August 2015.

    Interview

    First a group of us about 17-20 in total were sent to a room in the back and we had to sit there for about 20 minutes until the interview began. They asked two simple questions and then we were called individually to do a one on one interview but there were actually three people at the table asking questions. In total the interview took about 2 hours. Overall be prepared to sit a room with random strangers staring at you for 2 hours.

    Interview Questions

  3.  

    Loss Prevention Supervisor Interview

    Anonymous Employee in Roseville, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at J. C. Penney (Roseville, CA) in August 2015.

    Interview

    In store interview District manager. The interview lasted approximately 30 minutes. Process went well and waiting for a follow-up call. Very good potential for upward movement. Good benefits and 401k plan.

    Interview Questions

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  5. Helpful (1)  

    Sales Associate Interview

    Anonymous Employee in Lansing, MI
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at J. C. Penney (Lansing, MI) in July 2015.

    Interview

    This was my first job interview. I applied online and got a call about 2 weeks later. The woman asked if I would be willing to come in for a group interview later that week. There was supposed to be one other applicant but he did not end up showing so it was just me. It was very laid back. The whole interview took 10-15 minutes tops. The interviewer asked me about myself and a couple other questions. I was told I would hear back within the next week, haven't heard anything yet but the week is not up.

    Interview Questions

    • Tell me about yourself.   Answer Question
    • Tell about a time you received excellent customer service and explain what made that experience so special.   Answer Question
    • Tell about a time you received poor customer service and explain what made the experience poor.   Answer Question
    • Tell about a time you had to deal with a difficult customer or coworker.   Answer Question
  6.  

    Customer Service Associate Interview

    Anonymous Employee in Springfield, MO
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at J. C. Penney (Springfield, MO) in July 2015.

    Interview

    What a joke this was....nobody was over 20 in our group of ten people but me. Opening question was tell us what evil villain you would be and why?? Got the impression the girl hiring manager that that could not be over 28 was not,no way let someone older or with college obtained get a foot in the door. Said she would be honest with us then refused to tell us anything about pay, played a stupid and I mean stupid block test. What I got out of this?? Was her and the manager over the entire women's department loved tattoos ( he was covered in them) and they said if you have body piecing or tats you have to own them... they were not looking for any higher intelligence besides that it was a click I think with us being told we would only work 30 days on trail. This meant 30 days to make it easier on the click for back to school and I guess they thought it was good work experience if you was 18. I had help from the inside getting this interview but she was the only one gonna be able to go to the bar let's put it like that.

    Interview Questions

    • Do you have anyone you know work here   1 Answer
  7.  

    Sales Support/Replenishment Interview

    Anonymous Employee in Orlando, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at J. C. Penney (Orlando, FL) in July 2015.

    Interview

    Horrible, the manager called me a liar because I didnt saw him and he told me that I looked at him a couple of times and that wasnt true. Even if they hire me I wouldnt work for them having that horrible boss. I'll guess it will be different in another jc penney store.

    Interview Questions

    • Why J.C. Penney and not other retailer?   1 Answer
  8.  

    Customer Service Sales Associate Interview

    Anonymous Employee in Temecula, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at J. C. Penney (Temecula, CA) in July 2015.

    Interview

    I applied online and received a call about a week later. I was called at 9 am and was told there would be a group interview going on that same day at 3 pm. I showed up at 3 pm and was taken to a room with eight other candidates. We introduced ourselves then where given pamphlets for the JCPenney credit card. We were given a few minutes to study it and then to stand in groups of two and convince the other person about the benefits of applying for the credit card. We were told about the positions available and hourly information. After we were taken to a separate room individually and told if we qualified or not.

    Interview Questions

    • What was the best customer service you ever had and what was the worst?   Answer Question
  9.  

    Customer Service Associate Interview

    Anonymous Employee in Springfield, MO
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at J. C. Penney (Springfield, MO) in June 2015.

    Interview

    We played a game called Jenga and was asked why would we want to work there and I was the only black person and they basically looked at me like I was an alien... it was a terrible experience and I thank God I didn't get the job. yes I would apply again... in a different state but not here in Springfield it's a small town and they only hire young people or people they know. ..just being honest.

    Interview Questions

  10.  

    Customer Service Associate Interview

    Anonymous Employee in Merrillville, IN
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at J. C. Penney (Merrillville, IN) in May 2015.

    Interview

    I applied online and got a call for an interview a week later. It was a group interview, we played a block game and after that she told me and one other person to stay and talk to the HR. I think it went well it was only ten minutes just asked a few questions, now I'm just waiting to see if I got the job. It's been two days since.

    Interview Questions

  11.  

    Customer Service Specialist Interview

    Anonymous Employee in Plantation, FL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at J. C. Penney (Plantation, FL) in May 2015.

    Interview

    Filled out an application online and three days later, I got called in for an interview. Went in for the interview on a Friday and it turned out to be a group interview of about 12 people. First, we played this block game and then afterwards about 6 people were eliminated. I along with the other 5 people stayed behind for further questioning. We were told to wait for the background check to come back clear so we can be offered a position. It has been two weeks now and I still have not receive no call.

    Interview Questions

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