J. C. Penney Interview Questions

Updated Jul 22, 2015
143 Interview Reviews

Interview Experience

Interview Experience

32%
34%
33%

Getting an Interview

Getting an Interview

73%
11%
5%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy

143 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1.  

    Customer Service Associate Interview

    Anonymous Employee in Springfield, MO
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a weekinterviewed at J. C. Penney (Springfield, MO) in July 2015.

    Interview

    What a joke this was....nobody was over 20 in our group of ten people but me. Opening question was tell us what evil villain you would be and why?? Got the impression the girl hiring manager that that could not be over 28 was not,no way let someone older or with college obtained get a foot in the door. Said she would be honest with us then refused to tell us anything about pay, played a stupid and I mean stupid block test. What I got out of this?? Was her and the manager over the entire women's department loved tattoos ( he was covered in them) and they said if you have body piecing or tats you have to own them... they were not looking for any higher intelligence besides that it was a click I think with us being told we would only work 30 days on trail. This meant 30 days to make it easier on the click for back to school and I guess they thought it was good work experience if you was 18. I had help from the inside getting this interview but she was the only one gonna be able to go to the bar let's put it like that.

    Interview Questions

    • Do you have anyone you know work here   1 Answer
  2.  

    Sales Associate Interview

    Anonymous Employee in Lansing, MI
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at J. C. Penney (Lansing, MI) in July 2015.

    Interview

    This was my first job interview. I applied online and got a call about 2 weeks later. The woman asked if I would be willing to come in for a group interview later that week. There was supposed to be one other applicant but he did not end up showing so it was just me. It was very laid back. The whole interview took 10-15 minutes tops. The interviewer asked me about myself and a couple other questions. I was told I would hear back within the next week, haven't heard anything yet but the week is not up.

    Interview Questions

    • Tell me about yourself.   Answer Question
    • Tell about a time you received excellent customer service and explain what made that experience so special.   Answer Question
    • Tell about a time you received poor customer service and explain what made the experience poor.   Answer Question
    • Tell about a time you had to deal with a difficult customer or coworker.   Answer Question
  3.  

    Customer Service Sales Associate Interview

    Anonymous Employee in Temecula, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at J. C. Penney (Temecula, CA) in July 2015.

    Interview

    I applied online and received a call about a week later. I was called at 9 am and was told there would be a group interview going on that same day at 3 pm. I showed up at 3 pm and was taken to a room with eight other candidates. We introduced ourselves then where given pamphlets for the JCPenney credit card. We were given a few minutes to study it and then to stand in groups of two and convince the other person about the benefits of applying for the credit card. We were told about the positions available and hourly information. After we were taken to a separate room individually and told if we qualified or not.

    Interview Questions

    • What was the best customer service you ever had and what was the worst?   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Associate Interview

    Anonymous Employee in Springfield, MO
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at J. C. Penney (Springfield, MO) in June 2015.

    Interview

    We played a game called Jenga and was asked why would we want to work there and I was the only black person and they basically looked at me like I was an alien... it was a terrible experience and I thank God I didn't get the job. yes I would apply again... in a different state but not here in Springfield it's a small town and they only hire young people or people they know. ..just being honest.

    Interview Questions

  6.  

    Customer Service Associate Interview

    Anonymous Employee in Merrillville, IN
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at J. C. Penney (Merrillville, IN) in May 2015.

    Interview

    I applied online and got a call for an interview a week later. It was a group interview, we played a block game and after that she told me and one other person to stay and talk to the HR. I think it went well it was only ten minutes just asked a few questions, now I'm just waiting to see if I got the job. It's been two days since.

    Interview Questions

  7.  

    Customer Service Specialist Interview

    Anonymous Employee in Plantation, FL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at J. C. Penney (Plantation, FL) in May 2015.

    Interview

    Filled out an application online and three days later, I got called in for an interview. Went in for the interview on a Friday and it turned out to be a group interview of about 12 people. First, we played this block game and then afterwards about 6 people were eliminated. I along with the other 5 people stayed behind for further questioning. We were told to wait for the background check to come back clear so we can be offered a position. It has been two weeks now and I still have not receive no call.

    Interview Questions

  8.  

    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at J. C. Penney in April 2015.

    Interview

    I applied online took about 5 days to get the interview. It was a group interview with 4 other people and we just played 2 games it was a pretty laid back atmosphere. They called me 4 days later to tell me that there no positions left but they would keep my application if anything opens. But like 2 days later they called my friend in for a group interview. I wish they could of been straight with me and said why I didn't get it instead of making up that there were no positions left.

    Interview Questions

  9.  

    Office Manager Interview

    Anonymous Employee in Jacksonville, FL
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at J. C. Penney (Jacksonville, FL) in April 2015.

    Interview

    I was a single woman who interviewed asked questions about me and my experience as an office manager. She called and asked if I could come in the next day for a one on one interview. We sat in a small office and she really did not ask a lot of questions, just wanted to look at my hard copy of my resume

    Interview Questions

  10.  

    Business Analyst Interview

    Anonymous Employee in Plano, TX
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2 daysinterviewed at J. C. Penney (Plano, TX) in April 2015.

    Interview

    I first interviewd at the school career center and passed that one. They called me about two weeks later to conduct the second round interview at their dalas headquarters. There were 3 rounds of interviews with senior managers at the head quarters. The whole trip was two days where the first day was an hour long panal with the executives of the company and the end of it they encourged you to ask the board members questions along with a company tour and a happy hour social/dinner. The second day were the three interviews at the offices. Each interview lasted about 30 minutes.

    Interview Questions

    • Tell me about yourself and your background?   1 Answer
  11.  

    Support Specialist Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeksinterviewed at J. C. Penney in April 2015.

    Interview

    Got the call from the HR Supervisor to set an interview in 2 days. Got in the store and saw other people waiting on an uncomfortable couch for their name to be called. Got called in approximately 20 minutes later and was interviewed by the person I spoke with on the phone along with another person who was writing down all of the answers I gave. It was pretty quick as I was expecting it to be longer. The interviewer didn't even ask me if I had any questions about the job. When the interview was over, she told me that I would get a response the next day to see if I got the job.

    Interview Questions

    • So tell me about yourself. Why J.C. Penney? What does support specialist mean to you? Name one strength and weakness. Would you be willing to work at another position? How would you describe great customer service?   Answer Question
Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.