J. C. Penney Customer Service Associate Interview Questions

Updated Apr 14, 2015
Updated Apr 14, 2015
68 Interview Reviews

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  1.  

    Customer Service Associate Interview

    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a dayinterviewed at J. C. Penney (Columbus, OH).

    Interview

    very quick ,not many questions, interview seemed rushed and not very engaging. interviewer was manager, seemed like he was going through the motions and not listening. perhaps could be because the job was short-term, but turned into long term employment

    Interview Questions

    Negotiation

    nothing

  2.  

    Customer Service Sales Associate Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at J. C. Penney (Norman, OK) in April 2015.

    Interview

    I had a brief phone interview first, then was asked to come in for a group interview. The interview only involved myself and one other person. We had to build a structure out of blocks. Afterwards, we were asked what we thought we did best and if it could of been done again what would we do differently. Those were the only questions we were asked. Next we spoke with the store manager individually. I was offered a job starting on the floor. Now I am waiting for the background check to go through. Fails easy interview.

    Interview Questions

    • We had to build a structure out of blocks. Afterwards, we were asked what we thought we did best and if it could of been done again what would we do differently.   Answer Question

    Negotiation

    There was none

  3.  

    Customer Service, Cashier, Associate, Support, Any Open Position Really Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a dayinterviewed at J. C. Penney.

    Interview

    Weirdest interview I have ever had. It was a group interview. There was four of us and they had us do different tasks. We had to build blocks, come up ideas to improve the company, and do some memorization games. Then we went to different departments in the store and learned all we could about each one within 5 minutes. The interviewer came to each of us as a pretend customer and asked us questions. Finally, we were pulled aside for a one on one and asked a few questions and by the end we were told if we got a position or not. Everyone in the group was hired on the spot. Probably not hard to get a job here. One girl kept accidentally swearing, but she was still hired. Another girl just said "I just need a job" when asked why she wanted to work there and she had no job experience at all. I think maybe they were just desperate for new employees at the time.

    Interview Questions

    • Why do you want to work at JCPenney?   1 Answer
    • Tell me about yourself.   1 Answer
    • What were your responsibilities at your previous job?   1 Answer
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  5.  

    Customer Service Sales Associate Interview

    Declined Offer
    Positive Experience
    Average Interview
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at J. C. Penney (Los Angeles, CA) in February 2015.

    Interview

    The interview went by pretty good. We had to chose between two scenarios of which would benefit the company (i.e children fashion show, a child ride around the mall, etc. etc.) And then we had to present it to the whole group. And then the whole group discussed what would be a better idea to do at the store. Then after that they did one-on-one interview with everyone, they also asked for availability there. Then they asked you to tell them about yourself, then you're given an object that you have to sell.

    Interview Questions

    • When did you experience pressure and how did you deal with it?   Answer Question
  6. Helpful (1)  

    Customer Service Associate Interview

    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at J. C. Penney.

    Interview

    Applied about 10 times a day to finally get a call for an interview in October 2014. The person who scheduled the interview was in such a rush to get off the phone I couldn't ask proper questions. She never told me exactly WHERE the interview was being held. On the day of the interview I went into the store to be told their Human Resource office was on the side of the building and also that their were no managers in the store what so ever. The side of the mall building is painted to look like the rest of the wall who on earth would know that? By this time I'm already late and wanted to be professional and reschedule rather than be late. I called the office from the time I left the property until about 5 pm that evening. There was no one in the office all day. When I finally reached through to someone she was extremely rude and howled at me like she was my mother. I politely asked to reschedule and she lied and said she didn't know when there was another session. That did it for me and the company. Worst experience with this place ever

  7.  

    Customer Service Associate Interview

    Accepted Offer
    Average Interview
    Accepted Offer
    Average Interview

    Application

    I applied online – interviewed at J. C. Penney.

    Interview

    The process was relatively easy. I applied online through their site. Nothing out of the ordinary with what you would have to fill out for a normal retail job. It focused mostly on how to treat the customer. I had one interview with the store manager. They were very helpful throughout the process.

    Interview Questions

    • What do you consider the most important part of customer service?   Answer Question
  8.  

    Customer Service Associate Interview

    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took a dayinterviewed at J. C. Penney.

    Interview

    I saw the "hiring" sign outside the store. I walked in, applied on a kiosk, was interviewed, and hired within one hour. I was scheduled to work the next day.

    Interview Questions

    Negotiation

    No negotiations. Minimum wage, period.

  9.  

    Customer Service Associate Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at J. C. Penney (North Sacramento, CA) in November 2014.

    Interview

    group interview, basic, just have to be outspoken. don't shy away from an opportunity to speak you want to stand out from the group set yourself apart you want to make sure that they know that you are an outgoing person and very approachable this is extremely important because you will have to interact with the customers.

    Interview Questions

    • describe a situation when you provided excellent customer service?   Answer Question
  10.  

    Customer Service Associate Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 3 daysinterviewed at J. C. Penney (Okemos, MI) in November 2014.

    Interview

    Manager found my resume on indeed called me and asked me to put in a app,10 minutes later she called me to come in to do a interview. I went in 2 days later (Today) & walked around the store talked about the position what I will be doing and pay rate and then she told me I am offering this position start training on Monday :)

    Interview Questions

  11.  

    Interview

    Internet application and interview. Long series of questions about your personality, what would you do if type questions, profiling to see if your a match for the job, honest, or have half a brain. Probably used by many employers these days.

    Interview Questions

    • None were difficult. Just a bunch of questions to see if you were a match to jobs being offered.   Answer Question

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