J. C. Penney

  www.jcpenney.com
  www.jcpenney.com

J. C. Penney Support Specialist Interview Questions

Updated Dec 9, 2014
Updated Dec 9, 2014
4 Interview Reviews

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Support Specialist Interview

Anonymous Interview Candidate in Fresno, CA
Anonymous Interview Candidate in Fresno, CA
Application Details

I applied online. The process took a weekinterviewed at J. C. Penney in October 2014.

Interview Details

I applied and got a call to come in for an interview about a week after applying. I had a group interview with 4 other girls an another person who didn't show up. We did the citiblock activity and then talked a little to see how we communicate with one another. Then was told we would hear back on Friday if we got the job. Interview was on Tuesday. Its been 2 weeks already and I haven't heard back. So I'm guessing I didn't get the job I hope I'm wrong could really use the job.

Interview Questions
  • No difficult questions. Just asked How could we say how can i help you in a different way.   Answer Question
No Offer
Neutral Experience
Easy Interview

Other Interview Reviews for J. C. Penney

  1. 1 person found this helpful  

    Support Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at J. C. Penney in July 2014.

    Interview Details

    I've never participated in an interview process like J.C. Penney's before this experience. I had to come in for a "Talent Tryout", which consisted of myself and three others spending an hour interacting and working on tasks. I admit I was nervous because honestly it just felt weird to me. Two employees, the store leader and a HR employee, observed us working on the two tasks but did not really interact with us. We had to instruct each other how to build a block structure first, then we had to pitch a sales idea to the group. Unless J.C. Penney is really your ideal place to work, I wouldn't recommend putting in the effort. I really needed a job, but did not receive an offer. At the end of the interview, the store leader informed us only two people would be hired. Two people would not be hired. In my opinion, it's a bad interviewing process that wastes valuable time. I do not feel the hiring manager or store leader got any real sense of who I was from this experiment. Weird.

    Interview Questions
    • Unconventional "talent tryout" interview; no questions   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  2. 2 people found this helpful  

    Support Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at J. C. Penney in May 2014.

    Interview Details

    Applied online for the support specialist position at J.C. Penney. Was contacted by phone about a week later and had a very short five minute, fairly easy phone interview with HR. Basic questions consisted of why do you want to work at J.C. Penney, current job status, what are some of your strengths. Then we went over what the job entails, salary expectations and hours. I initiated a lot of those questions so I'm not sure what normally takes place. Scheduled for in person interview for two days later.

    Went in two days later sat down in office was immediately met with HR person that had phone interview with. She handed out name tags for the group of four people waiting to be interviewed. Had no idea this would be a group interview. We were all lead into this office and sat down surrounding a table with building blocks on it. Given some quick instructions with an ipad and were given 10 seconds at a time to look at the structure then without ipad give out instructions and lead others into recreating the structure. This process went on for several rounds and we were given five minutes total as a group. This is when they're observing how well you interact with the others on your team, your skills, if you're passive, if you take initiative, how do you deal with adversity, treat others etc. (They do want the structure color coordinated and similar to whats on the ipad, just getting it "done" doesn't cut it even if that is the group's approach)

    We were then introduced to one of the department managers who was there to sit along and observe along with the HR person. (Didn't say much but noticed how this person and HR person passed around the ipad during interview most likely going over notes on who they liked or didn't for the job whilst the interview was taking place.) We were given another task of picking an event or new product that JC Penney could promote. Each were given a sheet with four options. Each person picked the best option and had to elaborate why it would be the best option for the store, the benefits, the cons of the others etc. We were then instructed to select the best option out of the four each of the members had selected. Again this is when they're going to observe your leadership and interaction skills. How you came to the decision, etc.

    The interview ended shortly afterward. Total process took about one hour. We were told they'd get back to us, had to go through background checks, drug test etc. However as with any job interview if interested they will let you know or give some sort of indication before you leave that office that they are interested. Two of the individuals were held back for some sort of questioning on their application. It was pretty easy to read between the lines that they would be offered the job.

    Interview Questions
    • The group interview aspect was unexpected and a surprise. Definitely a learning experience.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Support Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at J. C. Penney in October 2013.

    Interview Details

    There is an online assessment to complete. Based on a predetermined scoring of this aptitude test determines if you get an interview. The hardest part to complete is the personality test (which is easy), especially if seeking a job for seasonal work. Once a call is received for the interview, the process is pretty quick and all happened in a couple of days. Hired during interview and scheduled for first day of training.

    No Offer
    Positive Experience
    Easy Interview

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