J. C. Penney

  www.jcpenney.com
  www.jcpenney.com

J. C. Penney Support Specialist Interview Questions

Updated Aug 15, 2014
Updated Aug 15, 2014
19 Interview Reviews

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2 people found this helpful  

Support Specialist Interview

Anonymous Interview Candidate in Downey, CA
Anonymous Interview Candidate in Downey, CA
Application Details

I applied online. The process took 5 daysinterviewed at J. C. Penney in August 2014.

Interview Details

I applied at the end of July and got a callback for Support Specialist five days later. The lady on the end of the phone was really friendly let me know that she liked what she saw on my resume and proceeded to ask me a few questions. Since I have worked retail experience, she asked me about my job duties, pros and cons, do I easily get frustrated, and what I have to offer as a support specialist, and other basic questions about school and career choices since I graduated college recently. She then stated that she liked what she heard and would like to invite me to interview for some "Talent Tryouts" for the following week at 8am. She then just went over the job description and I accepted to interview.
     I did my research and prepared myself for the interview by reading other questions posted on here and based on my prior experience interviewing. The interview I arrived half hour early was told we were expecting 7 other people, however, they did not show up until past 8am. Which I thought to myself where's the professionalism in that, but whatever none of my business I am here early and that's what counts. So, as soon as everyone was in the room, two ladies came in and introduced themselves and their job title and what they do. One was lead support and other lead pricing, I believe. Proceeding that, we went around the room introducing ourselves and any experience we may have in support. They took notes, then asked "what can we offer to the support team?". After that, she stated the important qualities they seek then walked us out to the floor, split us in teams of two, and as a team had us put clothes in the racks and organize a table (*they want to see communication between you and your partner*). After that they told us what we did good, and what it should look like. Afterwards they led us back to the room and told us that usually they would call us in a few days or so to let us know if we got the job or not, however, that for today they would let us know right there and then.
       So one by one they called us into another room. They called my name and walked me over to the other room, sat me down, and she told me you got the job. She let me know what I would be doing, talked salary, and that in 5 days they would call me for training. I was super excited and thanked her.

Interview Questions
Negotiation Details
Considering that the minimum wage in Cali went up to $9, I didn't negotiate because I was making less before. So I agreed to $9.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for J. C. Penney

  1. 1 person found this helpful  

    Support Specialist Interview

    Anonymous Interview Candidate in Freehold, NJ
    Anonymous Interview Candidate in Freehold, NJ
    Application Details

    I applied online – interviewed at J. C. Penney in August 2014.

    Interview Details

    I was called 8/6/2014, after having applied three or four days prior, by a manager of the J.C. Penney store I applied to so as to setup an interview. The interview was held 5 days after, and was conducted primarily by a department supervisor of the support specialists. The interview consisted primarily of simple questions, like "why did you choose to apply at J.C. Penney?" and also included information regarding the position for which I had applied. Overall, the interview process was fairly simple and lasted about 20 minutes.

    Interview Questions
    Negotiation Details
    Offered minimum wage and accepted.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Support Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at J. C. Penney.

    Interview Details

    I received a phone call 3 days after applying, and was given a phone interview right away. Here she asked the majority of the questions (previous job experience, why I wanted to work at JCP, etc.). I scheduled a group interview for the next day, and arrived 15 minutes early. No one else was there until about 5 minutes before the interview time. We started with stating our name, and a little bit about ourselves. Next, we had a team building exercise involving blocks, which was challenging, but fun. Then we each gave a one minute presentation on an assigned topic, and then we gave a one minute group presentation. Afterwards, everyone else was called into another room one by one. I was asked again why I wanted the position, and then brought out onto the sales floor where I was given 15 minutes to display items on a rack. Then, I was brought back into the interview room, where I was offered a job, which I accepted. I believe there were 2 of us hired. I was told I'd receive a call or email (the interview was today) to schedule the training date, which will most likely be day after tomorrow. I was also told that I'd probably start in a week! Everyone was extremely nice, and I'm excited to start!

    Interview Questions
    • There were no difficult questions.
      -Where have you worked in the past?
      -What were your duties?
      -What was your favorite part about the job?
      -Why did you leave?
      -Why would you like to work at J. C. Penney?
      -What would your previous employer say your strengths are?
      -What could you improve upon (what are your weaknesses)?
      -What are your future plans?
      -Are you going to college?
      -Will you be available to work mornings and weekends?
       
      Answer Question
    Negotiation Details
    I was offered a job at the end of the interview. They want detail-oriented people for this position, so make sure you try to show that in the different exercises. I was asked during the phone interview what wage I thought was fair, and I said minimum wage. However, I was offered $8.00 an hour when I was hired, which I gladly accepted.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Support Specialist Interview

    Anonymous Interview Candidate in Rockford, IL
    Anonymous Interview Candidate in Rockford, IL
    Application Details

    I applied online. The process took 2 weeksinterviewed at J. C. Penney in May 2014.

    Interview Details

    I applied online and was contacted by an HR worker two weeks later. The day after the initial call, the department supervisor called saying that she would like to meet me in person. I was surprised that she said that instead of saying the term "interview". The interviewing process was extremely easy. Because I am a college student, she asked when I will return to school. I will be trained next week and w

    Interview Questions
    • These questions were very obvious and expected. As I have never been employed, she wanted me to tell her more about myself. I described my past experiences with community service and how I dealt with difficult situations. She also asked what it satisfactory customer services means and I provided her with specific examples. Finally, she asked if I had any questions.   Answer Question
    Negotiation Details
    I did not negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Support Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J. C. Penney.

    Interview Details

    There were two parts to the interview process all in one day and not everyone makes it to the second part. Good luck!

    Interview Questions
    • Interview was just how you would sell different products not so much questions.   Answer Question
    Accepted Offer
    Average Interview
  6.  

    Support Specialist Interview

    Anonymous Interview Candidate in Stillwater, OK
    Anonymous Interview Candidate in Stillwater, OK
    Application Details

    I applied online. The process took a weekinterviewed at J. C. Penney in November 2013.

    Interview Details

    Three part interview process. First part is a team-work exercise which, while it can be fun, is rather tedious and awkward, with little foreseeable application to the job. The second part is a sales test. Your hiring manager gives you several minutes to look around the store, and then begins a scenario situation where the manager plays a customer. You recommend a product based on the situation. You are also required to re-arrange a clothing rack. On the last interview, you meet with your hiring manager and "1," the store supervisor. You are asked a series of questions which pertain to your previous experience and your work ethic/goals. Then you are contacted regarding your job application status.

    Interview Questions
    • I was asked about a gap in my work experience.   View Answer
    Negotiation Details
    I was asked my anticipated compensation, which I offered. I was counter-offered with a higher wage than I had offered. I accepted the proposed wage.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Support Specialist Interview

    Anonymous Interview Candidate in Plano, TX
    Anonymous Interview Candidate in Plano, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at J. C. Penney in September 2013.

    Interview Details

    I just had a group interview on Tuesday and was told I will receive a call Friday. Now I have a second interview hoping I will get the job! :)

    Interview Questions
    Negotiation Details
    I accepted the second interview, I'm still waiting what the results will be.
    Accepted Offer
    Easy Interview
  8.  

    Support Specialist Interview

    Anonymous Interview Candidate in Salisbury, MD
    Anonymous Interview Candidate in Salisbury, MD
    Application Details

    I applied online. The process took 6 daysinterviewed at J. C. Penney in May 2013.

    Interview Details

    I first applied online and was called back the next day after applying online. I went in and was very prepared for anything that could possibly happen during my interview. I first met with the training supervisor and then had an interview with the store manager then finally with my supervisor for the Support Specialists.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Support Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at J. C. Penney.

    Interview Details

    Applied online and received a call back within two weeks. During the call there were basic questions asked as far as availability; weekends were emphasized as these are the busiest days for the store. I was also asked why I would like to work for J.C. Penny. The in person 1:1 interview was 3 days later. I went in bright and early prepared for whatever was going to be thrown my way. I was asked about a time when a customer was upset and what I did. I was asked if I could start work right now, what department or section of the store I would like to be placed in. I was asked about a time when someone ruined to opportunity to gain a consistent customer. I just gave a personal experience about a time I had as a customer. Also, I was asked about a time where I had to deal with a major change and how I dealt with it. The interview process went very well. Now I wait for the background check to go through and then receive a call of when to come in and do paperwork and then start working.

    Interview Questions
    • Not very difficult questions. Just be able to talk about yourself and your experiences.   Answer Question
    Negotiation Details
    No negotiation. I accepted the offer as it was given. Keep in mind, this is a part-time position in retail. You must be logical.
    Accepted Offer
    Positive Experience
  10.  

    Support Specialist Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online – interviewed at J. C. Penney.

    Interview Details

    I applied online and within a few days I got a call back asking to come in for an interview. I arrived about 30 mins early expecting to be one of the first ones, NOPE! There were atleast 25 people already sitting there, and more people kept pouring in there was about 50 of us in total. There were so many people that they had to split us up into two groups. It was a GROUP interview in which they wanted you to get to know everyone, basically step outside of your comfort zone and introduce yourself to everyone, mingle, all while they were observing us. I was offered a position that day. I just had to wait a few days before going in for orientation because they had to wait for my background check to clear. They basically want bubbly, outgoing, friendly people. They consider JCP a neighborhood rather than just a workplace.

    Interview Questions
    • There were no real "questions" per say, just why'd you pick JCP, do you have any experience, just basically telling them about yourself.   View Answer
    Negotiation Details
    There was no negotiation.
    Accepted Offer
    Positive Experience
    Average Interview

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