J.P. Morgan Customer Service Representative Interview Questions

Updated Jul 21, 2015
10 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee
No Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4 daysinterviewed at J.P. Morgan.

Interview

The interview is through this new application in the internet called HireVue. In the app, you are given 8 questions and you have 30 seconds to prepare for each question. You are being recorded in each question and only have one opportunity once you start.

Interview Questions

  • Describe a difficult task you were facd with and how you addressed it.   Answer Question

Other Interview Reviews for J.P. Morgan

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at J.P. Morgan in January 2013.

    Interview

    I was e-mailed that I would be having a phone interview within a week or so. I never got a call so I asked them what was that about and they told me there was a delay and that they would call again within a week. Well guess what? They never did call...I felt like they just dropped me when they kept telling me I would get a phone interview. I never got an explanation to what happened and I felt like it was very rude even though I followed up.

  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Westerville, OH
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at J.P. Morgan (Westerville, OH) in June 2012.

    Interview

    I applied online for this job on JPMorgan's career hiring website. As part of the process, you need to do an assessment test - which is not hard as long as you read the directions. Other companies in the Central Ohio area have the same test (such as United Health). I was initially contacted by an HR Rep. who did a phone interview over the phone; after a short conversation (perhaps no more than 30 minutes), I was asked to set up a time to see a manager. When I got to Chase to interview with the manager, he had an attitude from the get-go. He seemed to act as if I was wasting his time; and asked "Why should we rehire you? I see you've worked for Chase before." He implied that I was the one who did the leaving, and I gently corrected him - my entire department had been eliminated. In all, it was not a pleasurable experience. The manager seemed to have his mind made up before the interview even started not to hire me. I would not recommend interviewing with this company if all of their customer service managers are this judgmental.

    Interview Questions

    • A lot of the questions were behavioral questions / I would recommend having prepared answers to any and all behavioral questions having to do with customer service.   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Brooklyn, NY
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 2 daysinterviewed at J.P. Morgan (Brooklyn, NY) in August 2011.

    Interview

    You were given a sample of a complaint email regarding a mortgage foreclosure, and then asked questions about it. It was for a new division JPM said they were starting, but I never heard anything back from the company.

    Interview Questions

    • How would you deal with a customer who refused to talk to you and only wanted to speak to your manager   Answer Question
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  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Tampa, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took a weekinterviewed at J.P. Morgan (Tampa, FL) in March 2011.

    Interview

    I interviewed seperately with both a team lead and a manager. The whole process took about an hour. I thought it went very well and the manager even went so far as to show me how I could apply my skills and background in the department and how I could move up over time. He even went on describing all the company benefits and when I could start (I always thought that when the hiring individual tries selling you on the company that you are probably going to be hired). He kept reiterating that I would hear from them within a week or two. Well, it's been a month and all I've heard is silence. The manager went so far as to give me his personal office number which I left him two messages on. I thought Chase had more class and professionalism then not even bothering with notifying people they interviewed whether they got the job or not. Even a generic rejection email would have sufficed.

    Interview Questions

    • Tell me about a very difficult client/co-worker you had to deal with.   Answer Question
  6.  

    Customer Service Representative Interview

    Anonymous Employee in Indianapolis, IN
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at J.P. Morgan (Indianapolis, IN) in February 2009.

    Interview

    Very corporate in the process of HR down to actual hiring manager. Nothing to dramatic or unseen from prior interviews and overall the process was long and drawn out.

    Interview Questions

    • Describe a difficult situation you encountered in your prior job.   Answer Question
  7.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer

    Application

    I applied through college or university – interviewed at J.P. Morgan.

    Interview

    I had an initial interview for about 10 minutes then they said I passed it then they will refer me to thr HR Dept. and wait for their call the following day.

    Interview Questions

    • Why do you want to relocate and seek opportunities with JPMorgan?   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Mumbai (India)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 2 daysinterviewed at J.P. Morgan (Mumbai (India)) in September 2013.

    Interview

    Person from OPs talked about my reasons for leaving the present job, which I found particularly strange. Instead of quizzing me regarding my work ability, the person rather seemed more interested in knowing the 'juicy' details of the reasons why I am quitting my previous job. My response to their two distinct questions immediately gave away their fear. Instead of treating me as a fair candidate, I was treated as a potentially hostile candidate who may someday threaten their position in the company. However, I must say, the entire conduct was polite, courteous and an attempt was made not to let their personal emotions reflect in the process. In a nutshell it was indeed a professional conduct, to that certain extent.

    Interview Questions

    • A role play scenario was given. With a clear instruction on I don't need to know the basis and the hypothetical assumption was presented. I was told that I was expected to respond to the given scenario, in whatever way I thought was the best and give the reasons for my decision.   Answer Question
  9. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Davao (Philippines)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 daysinterviewed at J.P. Morgan (Davao (Philippines)) in June 2013.

    Interview

    I applied online. after a week they contacted me for an initial interview then scheduled for an interviwe to hr and communication skills. there are 4 phases in the hiring process unfortunatrly i was only till the 3rd phase. they did sent me an email after 2 days informing that i didnt make it for the position.

    Interview Questions

    • all answers that you have you must related to your current or previous jobs . regarding on handling situations like whats the greatest decision you have made, situations in which u've gone beyond your job.   Answer Question
  10.  

    Customer Service Representative Interview

    Anonymous Employee in Cebu City (Philippines)
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took a weekinterviewed at J.P. Morgan (Cebu City (Philippines)) in April 2013.

    Interview

    Gone through Initial Interview, H.R. Interview, and Communications Interview. They Said that they would call within 1-2 days, but they never called. No email was sent.

    Interview Questions

    • During communications interview, you must really SPEAK UP. Otherwise they will lose interest in you   Answer Question
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