J.P. Morgan
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www.jpmorganchase.com New York, NY 5000+ Employees

J.P. Morgan Customer Service Representative Interview Questions & Reviews

Updated Apr 13, 2014

Getting the Interview 

42%
14%
14%

Interview Experience 

12%
50%
37%

Interview Difficulty 

Average Difficulty
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Negative Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took 2 weeks - interviewed at J.P. Morgan in January 2013.

Interview Details – I was e-mailed that I would be having a phone interview within a week or so. I never got a call so I asked them what was that about and they told me there was a delay and that they would call again within a week. Well guess what? They never did call...I felt like they just dropped me when they kept telling me I would get a phone interview. I never got an explanation to what happened and I felt like it was very rude even though I followed up.

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Negative Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Westerville, OH

I applied online and the process took 2 weeks - interviewed at J.P. Morgan in June 2012.

Interview Details – I applied online for this job on JPMorgan's career hiring website. As part of the process, you need to do an assessment test - which is not hard as long as you read the directions. Other companies in the Central Ohio area have the same test (such as United Health).

I was initially contacted by an HR Rep. who did a phone interview over the phone; after a short conversation (perhaps no more than 30 minutes), I was asked to set up a time to see a manager.

When I got to Chase to interview with the manager, he had an attitude from the get-go. He seemed to act as if I was wasting his time; and asked "Why should we rehire you? I see you've worked for Chase before." He implied that I was the one who did the leaving, and I gently corrected him - my entire department had been eliminated.

In all, it was not a pleasurable experience. The manager seemed to have his mind made up before the interview even started not to hire me. I would not recommend interviewing with this company if all of their customer service managers are this judgmental.

Interview Question – A lot of the questions were behavioral questions / I would recommend having prepared answers to any and all behavioral questions having to do with customer service.   Answer Question

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Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Brooklyn, NY

The process took 2 days - interviewed at J.P. Morgan in August 2011.

Interview Details – You were given a sample of a complaint email regarding a mortgage foreclosure, and then asked questions about it. It was for a new division JPM said they were starting, but I never heard anything back from the company.

Interview Question – How would you deal with a customer who refused to talk to you and only wanted to speak to your manager   Answer Question

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Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Indianapolis, IN

I applied online and the process took 5 days - interviewed at J.P. Morgan in February 2009.

Interview Details – Very corporate in the process of HR down to actual hiring manager. Nothing to dramatic or unseen from prior interviews and overall the process was long and drawn out.

Interview Question – Describe a difficult situation you encountered in your prior job.   Answer Question

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Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Tampa, FL

The process took 1 week - interviewed at J.P. Morgan in March 2011.

Interview Details – I interviewed seperately with both a team lead and a manager. The whole process took about an hour. I thought it went very well and the manager even went so far as to show me how I could apply my skills and background in the department and how I could move up over time. He even went on describing all the company benefits and when I could start (I always thought that when the hiring individual tries selling you on the company that you are probably going to be hired). He kept reiterating that I would hear from them within a week or two. Well, it's been a month and all I've heard is silence. The manager went so far as to give me his personal office number which I left him two messages on. I thought Chase had more class and professionalism then not even bothering with notifying people they interviewed whether they got the job or not. Even a generic rejection email would have sufficed.

Interview Question – Tell me about a very difficult client/co-worker you had to deal with.   Answer Question

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Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied through college or university and interviewed at J.P. Morgan.

Interview Details – I had an initial interview for about 10 minutes then they said I passed it then they will refer me to thr HR Dept. and wait for their call the following day.

Interview Question – Why do you want to relocate and seek opportunities with JPMorgan?   Answer Question

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Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Mumbai (India)

I applied through a staffing agency and the process took 2 days - interviewed at J.P. Morgan in September 2013.

Interview Details – Person from OPs talked about my reasons for leaving the present job, which I found particularly strange. Instead of quizzing me regarding my work ability, the person rather seemed more interested in knowing the 'juicy' details of the reasons why I am quitting my previous job. My response to their two distinct questions immediately gave away their fear. Instead of treating me as a fair candidate, I was treated as a potentially hostile candidate who may someday threaten their position in the company. However, I must say, the entire conduct was polite, courteous and an attempt was made not to let their personal emotions reflect in the process. In a nutshell it was indeed a professional conduct, to that certain extent.

Interview Question – A role play scenario was given. With a clear instruction on I don't need to know the basis and the hypothetical assumption was presented. I was told that I was expected to respond to the given scenario, in whatever way I thought was the best and give the reasons for my decision.   Answer Question

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Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Davao (Philippines)

I applied online and the process took 3 days - interviewed at J.P. Morgan in June 2013.

Interview Details – I applied online. after a week they contacted me for an initial interview then scheduled for an interviwe to hr and communication skills. there are 4 phases in the hiring process unfortunatrly i was only till the 3rd phase. they did sent me an email after 2 days informing that i didnt make it for the position.

Interview Question – all answers that you have you must related to your current or previous jobs . regarding on handling situations like whats the greatest decision you have made, situations in which u've gone beyond your job.   Answer Question

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Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Cebu City (Philippines)

I applied in-person and the process took 1 week - interviewed at J.P. Morgan in April 2013.

Interview Details – Gone through Initial Interview, H.R. Interview, and Communications Interview. They Said that they would call within 1-2 days, but they never called. No email was sent.

Interview Question – During communications interview, you must really SPEAK UP. Otherwise they will lose interest in you   Answer Question

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