J.P. Morgan

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J.P. Morgan Customer Service Representative Interview Questions

Updated Nov 27, 2014
Updated Nov 27, 2014
15 Interview Reviews

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Interview Experience

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Interview Difficulty

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2 people found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate in Westerville, OH
Anonymous Interview Candidate in Westerville, OH
Application Details

I applied in-person. The process took 2 weeksinterviewed at J.P. Morgan.

Interview Details

I applied on line. and they called with a phone interview, that went well. then a few days later they called me for a face to face interview with two people. that went well also. They called me a week later and offered me the position. I accepted.

Interview Questions
Negotiation Details
.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for J.P. Morgan

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Newark, DE
    Anonymous Interview Candidate in Newark, DE
    Application Details

    I applied online. The process took a weekinterviewed at J.P. Morgan in September 2013.

    Interview Details

    Went through a Temp agency and was sent to the site in Newark for a 3 person interview

    Interview Questions
    • All teh questions were the same from all the interviewers   Answer Question
    Negotiation Details
    the pay was set
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I applied online. The process took 4 daysinterviewed at J.P. Morgan in April 2013.

    Interview Details

    Applied online a week ago. Received an email this past Saturday requesting a phone interview. Phone interview today, Monday, which last about 20 minutes. Very detailed questions involving job history, customer service background, various customer service scenarios as well as explaining exactly what I did at each job listed on my resume.

    Interview Questions
    • Give me an example of a time when you provided excellent customer service but the customer still wasn't happy.   Answer Question
    Negotiation Details
    Accepted 1/1 interview which is scheduled in two days.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at J.P. Morgan.

    Interview Details

    The response to my initial posting was within 48 hours. However I had worked for Chase previously so I believe that is why it was so quick. The interview went well, just basic "tell me about a time when you..." questions. The decision to hire me was also within a couple of days.

    Negotiation Details
    It felt like I was pulling teeth for an extra $1000 per year. I only negotiated the minimum salary expectation I originally indicated on my application. They initially offered me less than that. Even still, I've found out that there are employees making upwards of 3k more per year. So my advice is that if you have experience, shoot for 5k more than what is initially offered.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Elgin, IL
    Anonymous Interview Candidate in Elgin, IL
    Application Details

    I applied online. The process took 2+ weeksinterviewed at J.P. Morgan in January 2012.

    Interview Details

    The interview process is great. Very friendly and caring. They explain the job in great detail.

    Interview Questions
    • Put on the spot by having to act like you are making a collection call to a card member.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Heathrow, FL
    Anonymous Interview Candidate in Heathrow, FL
    Application Details

    I applied online. The process took 2+ weeksinterviewed at J.P. Morgan in November 2011.

    Interview Details

    Initially I was called by a recruiter over the phone and did a short interview mostly about past experiences and my values towards customer service. The second part had me come in for an interview with the HR representative and the manager of my particular queue. After the interview, I received a phone call from another recruiter who offered me the position

    Interview Questions
    • If I told you this interview was going bad, would it make you question some of the answers you gave?   View Answer
    Negotiation Details
    There was none
    Accepted Offer
    Negative Experience
    Difficult Interview
  7. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Elgin, IL
    Anonymous Interview Candidate in Elgin, IL
    Application Details

    The process took a weekinterviewed at J.P. Morgan in August 2011.

    Interview Details

    2 phone interviews and one one on one interview. Was important to mention how flexible you are and how you will go above and beyond for the customer.

    Negotiation Details
    Yes. Consider base pay before shift and language differential.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I applied online. The process took 2 daysinterviewed at J.P. Morgan in January 2011.

    Interview Details

    They call you asking about your job history and then they state they will call you back and then never do and you get an email stating you didn't get the job

    Interview Questions
    Declined Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Deerfield Beach, FL
    Anonymous Interview Candidate in Deerfield Beach, FL
    Application Details

    I applied online. The process took 1+ weekinterviewed at J.P. Morgan in November 2009.

    Interview Details

    phone interview, initial screening with team, interview with branch manager

    Interview Questions
    • Describe a time when a customer was dissatisfied with your service or product.   Answer Question
    Reasons for Declining

    accepted another offer

    Declined Offer
    Neutral Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took a weekinterviewed at J.P. Morgan in February 2008.

    Interview Details

    Automated application at company website; interview and testing. Phone interview to test language skills because I wasapplying for a bilingual poisition. That came after I passed the practice call handling at the face-to-face interview after basic screening.

    Interview Questions
    • Mock call handling at interview to see how you handle a difficult caller.   View Answer
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview

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