J.P. Morgan Customer Service Representative Interview Questions

Updated Jul 13, 2015
19 Interview Reviews

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Interview Experience

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Helpful (7)  

Customer Service Representative Interview

Anonymous Interview Candidate in Heathrow, FL
Accepted Offer
Neutral Experience
Average Interview

Application

I applied through an employee referral. The process took 3 weeksinterviewed at J.P. Morgan (Heathrow, FL).

Interview

The interview process started with a phone interview. After the first interview they schedule you for a second interview after the second interview you do the face to face interview.

Interview Questions

  • Role play how you would handle a phone call with a customer   1 Answer

Other Interview Reviews for J.P. Morgan

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online – interviewed at J.P. Morgan.

    Interview

    My interview was quick and thorough. They made it clear I would be unable to keep my part time job bartending as all second jobs had to be approved by the higher ups. I had a thorough understanding of the job requirements.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Tampa, FL
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at J.P. Morgan (Tampa, FL) in May 2015.

    Interview

    It was a video interview through the HireVue website. At first, I was not real keen on the idea. You do have to find a quiet space to do the actual interview and in a busy household with teenagers and animals, I was having a hard time finding a quiet time. So I went to a friends house and in the end, I found the whole process very convenient.

    Interview Questions

    • How would you handle an unruly customer that only wants to speak to the manager?   Answer Question

    Reasons for Declining

    I took another position with better pay.

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 daysinterviewed at J.P. Morgan (San Antonio, TX) in March 2015.

    Interview

    First is a phone interview. After, two interviews with two different managers broken into 30 minute sessions. One manager has you read a disclosure and asks you situational questions mostly about team work and difficult coworker situations. Other manager asks you basically same general questions as well as situational questions pertaining to personal character and resolving issues.

    Interview Questions

    • Give me a time when you had to handle a difficult customer.   1 Answer
    • Give an example of when you had a coworker that wasn't easy to get along with.   1 Answer
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  5. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Westerville, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at J.P. Morgan (Westerville, OH).

    Interview

    I applied on line. and they called with a phone interview, that went well. then a few days later they called me for a face to face interview with two people. that went well also. They called me a week later and offered me the position. I accepted.

    Interview Questions

    Negotiation

    .

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Newark, DE
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at J.P. Morgan (Newark, DE) in September 2013.

    Interview

    Went through a Temp agency and was sent to the site in Newark for a 3 person interview

    Interview Questions

    • All teh questions were the same from all the interviewers   Answer Question

    Negotiation

    the pay was set

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lake Mary, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at J.P. Morgan (Lake Mary, FL) in April 2013.

    Interview

    Applied online a week ago. Received an email this past Saturday requesting a phone interview. Phone interview today, Monday, which last about 20 minutes. Very detailed questions involving job history, customer service background, various customer service scenarios as well as explaining exactly what I did at each job listed on my resume.

    Interview Questions

    • Give me an example of a time when you provided excellent customer service but the customer still wasn't happy.   Answer Question

    Negotiation

    Accepted 1/1 interview which is scheduled in two days.

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at J.P. Morgan.

    Interview

    The response to my initial posting was within 48 hours. However I had worked for Chase previously so I believe that is why it was so quick. The interview went well, just basic "tell me about a time when you..." questions. The decision to hire me was also within a couple of days.

    Negotiation

    It felt like I was pulling teeth for an extra $1000 per year. I only negotiated the minimum salary expectation I originally indicated on my application. They initially offered me less than that. Even still, I've found out that there are employees making upwards of 3k more per year. So my advice is that if you have experience, shoot for 5k more than what is initially offered.

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Elgin, IL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at J.P. Morgan (Elgin, IL) in January 2012.

    Interview

    The interview process is great. Very friendly and caring. They explain the job in great detail.

    Interview Questions

    • Put on the spot by having to act like you are making a collection call to a card member.   Answer Question
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Heathrow, FL
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at J.P. Morgan (Heathrow, FL) in November 2011.

    Interview

    Initially I was called by a recruiter over the phone and did a short interview mostly about past experiences and my values towards customer service. The second part had me come in for an interview with the HR representative and the manager of my particular queue. After the interview, I received a phone call from another recruiter who offered me the position

    Interview Questions

    • If I told you this interview was going bad, would it make you question some of the answers you gave?   1 Answer

    Negotiation

    There was none

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