J.P. Morgan Bank Teller Interview Questions

Updated Feb 18, 2015
Updated Feb 18, 2015
103 Interview Reviews

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103 Candidate Interview Reviews Back to all Interviews

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  1.  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J.P. Morgan.

    Interview Details

    Emailed me that they were interested. Made an appointment to go to the interview. Everyone is very friendly and strive to make you feel as welcomed as possible. The entire interview went smoothly. They ask for a background check.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Bank Teller Interview

    Anonymous Employee in Columbus, OH
    Anonymous Employee in Columbus, OH
    Application Details

    I applied online. The process took 2 daysinterviewed at J.P. Morgan in February 2015.

    Interview Details

    I applied online.Got an email the next day.I had already given an online test.Email asked to give an audio interview.The interview lasted about 30 minutes.The setup was easy and guide provided was very helpful.Following the email I heard from them later the same day

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  3. 4 people found this helpful  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at J.P. Morgan.

    Interview Details

    Received a call from HR for a brief telephone interview. A few days later got a call from an Asst. Branch Manager to come into branch for a face-to-face interview. I was interviewed by the Branch Manager and Asst. Branch Manager. Typical behavioral questions asked during interview.

    Interview Questions
    • Describe a time when you had to deal with an unsatisfied customer and how did you deal with him/her?   View Answer
    Accepted Offer
    Easy Interview
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  5. 4 people found this helpful  

    Bank Teller Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 weeksinterviewed at J.P. Morgan in November 2014.

    Interview Details

    1. Submitted application, completed online math/psychology test.
    2. Four days later received an invitation for an online video interview, answered a set of questions. Took less than thirty minutes.
    3. Several hours later contacted by recruiter, recommending a face-to-face interview with the hiring manager.
    4. Several weeks later completed a short interview at a Chase bank, short, less than thirty minutes.

    Interview Questions
    • Questions: 'Explain your experience with an irate customer and how you handled the situation.'
      'What does customer service success sound, look, and feel like, to you?' Some video questions included, 'Explain a proud moment in your working life.' 'What goals have you set at work and did you accomplish them?' 'What did you learn about yourself in these situations?'
       
      Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  6. 3 people found this helpful  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J.P. Morgan in November 2014.

    Interview Details

    Applied and got contacted a week after by a recruiter. I was scheduled for an in person interview with the branch manager. Went pretty well, very relaxed interview, he told me i was over qualified (of course yes with an MBA). Well, i love chase and don't mind starting off as a teller, i m positive i will advance very easily

    Interview Questions
    • A customer walks into the branch, how would you approach them in a business and professional manner.   Answer Question
    Negotiation Details
    i did not negotiate. i was offered 11.50.
    Accepted Offer
    Easy Interview
  7.  

    Bank Teller Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at J.P. Morgan in October 2014.

    Interview Details

    Applied online and 2 weeks later they sent an email to do a video interview. There were set questions that were on the screen and you had to answer them while it was recorded. Kinda felt like I was talking to myself.

    Interview Questions
    • All basic questions like why you want to work for chase?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Bank Teller Interview

    Anonymous Employee in Oakland, CA
    Anonymous Employee in Oakland, CA
    Application Details

    I applied online – interviewed at J.P. Morgan in October 2014.

    Interview Details

    Applied online for a bank teller. Had to do an assessment test with math questions and also customer service questions. A week later received an email for a video interview. I do not have a webcam or a smart phone so I emailed back letting them know that I don't have the tools to do so but am very much interested and could do a phone interview or face to face. Two hours later she called for a phone interview but I was at work and couldn't answer my phone. I have called and left messages but never got a call back. Yes it's 2014 but everybody doesnt have a webcam. It just sucks that I missed out on a job because I wasn't able to do a video interview. Video interview was meant to make it easier but I rather have spent time going to meet them in person.

    No Offer
    Negative Experience
    Easy Interview
  9. 2 people found this helpful  

    Bank Teller Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at J.P. Morgan.

    Interview Details

    Took two weeks to hear back from them. I got an unexpected call from the assistance manager asking me if im still interested in the position, then we set up an interview in 2 days.

    Interview Questions
    • Tell me about yourself? A difficult situation with customer?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  10. 3 people found this helpful  

    Bank Teller- JPM Chase Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online. The process took 4 weeksinterviewed at J.P. Morgan in July 2014.

    Interview Details

    I applied online through indeed.com for the chase teller position. I went in and spoke with the branch manager and he explained that you have to pass the assessment in order to be considered. The chase career site will send you an email immediately if you failed the assessment. For all the locations you apply for it will, immediately. The email says "after careful consideration, we regret...." After the assessment the screen will say (if you failed) "you are not eligible to for the bank teller position at this time." After speaking with the manager, about a few days later I received an email from a recruiter telling me to take a video interview through an app called "HireVue" I did the interview through my iPhone and it consisted of 11 questions. This substitutes as the phone interview. The recruiter can view your video interview as many times as they like. The next day I recieved a call from the branch manager wanting to schedule me for an interview. I dressed extremely professional. Hair in ponytail, slicked back, black pencil skirt, pantyhose, blazer. Now, I dressed in black because chase only wants black blazers or suit with their blue. After the interview the branch manager asked me if I could immediately go over to a different branch and do an interview with the assistant manager, the same day. The manager told me I should here something by Friday, but Friday came and no call. I waited until Monday and called the branch mananger. Left a message and he called back wanting to schedule a third interview with the district mananger. Two days later I received a call from the same recruiter and told me I was offered the position. I went through a series of emails, accepting the offer and so on, pre-employment.

    Interview Questions
    • How did you handle a difficult customer?   View Answer
    • How have you handled a problem in which you knew would arise.   View Answer
    • If a customer wanted 3 fifty dollar bills and the check being cashed was $737.37, how would you cash it?   View Answers (2)
    • Have you even had a problem with a superior?   View Answer
    • Was you cash drawer even short? If so, explain.   View Answer
    Negotiation Details
    Take the offer, it is a great job and looks great on a resume.
    Accepted Offer
    Average Interview
  11.  

    Bank Teller Interview

    Anonymous Employee in Phoenix, AZ
    Anonymous Employee in Phoenix, AZ
    Application Details

    I applied online. The process took 2 weeksinterviewed at J.P. Morgan in June 2014.

    Interview Details

    I applied online within the next week got a call from recruiter I did about a 15 min phone interview with them which went good after that she forward my app to the district manager who then called me a couple of days later to do a face to face interview i did 2 with him n a Branch manager.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview

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