J.P. Morgan Bank Teller Interview Questions

Updated Aug 20, 2015
117 Interview Reviews

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  1.  

    Bank Teller Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at J.P. Morgan.

    Interview

    Initial interviews were conducted over the phone with the recruiter. Easy conversation about customer service ability, attention to detail, and seriousness of confidentiality. Nothing major. Moved to an phone conversation with the Branch Manager. Then moved to an onsite with the Branch Manager, Assistant Manager, and Operations Lead. Reviewed the same components of the phone interview and attempted to identify fit in branch culture.

    Interview Questions

  2.  

    Senior Bank Teller Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Neutral Experience

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at J.P. Morgan (Dallas, TX).

    Interview

    It was quite sometime ago, it took place at the branch with two managers present,asking about former work history and what was I looking for in an employer, did I expect long term employment and the rate of pay expected, do I work well with others

    Interview Questions

    • Did I have a problem having a younger supervisor   1 Answer
  3.  

    Bank Teller Interview

    Anonymous Employee
    Declined Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at J.P. Morgan in July 2015.

    Interview

    The interview was about half an hour and it was online. You answered questions via webcam which gave the opportunity for many branch managers to look at your interview and to get to know you. It was a bit strange but it was fairly easy. I got a call back from a branch manager after two weeks but I had already accepted an offer from another bank.

    Interview Questions

    • Tell us a little more about yourself.   1 Answer
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  5. Helpful (1)  

    Bank Teller Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at J.P. Morgan.

    Interview

    Spoke to Recruiter on the phone after a referral from my friend. I then went in and met with the Assistant Manager and a Senior Teller. I had one follow up interview with the Branch Manager. A few days later they called me with a job offer.

    Interview Questions

  6.  

    Bank Teller Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at J.P. Morgan (Dallas, TX).

    Interview

    The interview was comfortable and I was at ease with the interviewer. I was asked the basic questions. I was asked what are my strengths and what are my weakness. There was a time where I was asked to role play. Role play is one of Chase learning tools.

    Interview Questions

  7.  

    Bank Teller Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at J.P. Morgan.

    Interview

    Emailed me that they were interested. Made an appointment to go to the interview. Everyone is very friendly and strive to make you feel as welcomed as possible. The entire interview went smoothly. They ask for a background check.

    Interview Questions

  8.  

    Bank Teller Interview

    Anonymous Employee in Columbus, OH
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at J.P. Morgan (Columbus, OH) in February 2015.

    Interview

    I applied online.Got an email the next day.I had already given an online test.Email asked to give an audio interview.The interview lasted about 30 minutes.The setup was easy and guide provided was very helpful.Following the email I heard from them later the same day

    Interview Questions

  9. Helpful (5)  

    Bank Teller Interview

    Anonymous Interview Candidate
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at J.P. Morgan.

    Interview

    Received a call from HR for a brief telephone interview. A few days later got a call from an Asst. Branch Manager to come into branch for a face-to-face interview. I was interviewed by the Branch Manager and Asst. Branch Manager. Typical behavioral questions asked during interview.

    Interview Questions

    • Describe a time when you had to deal with an unsatisfied customer and how did you deal with him/her?   1 Answer
  10. Helpful (6)  

    Bank Teller Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at J.P. Morgan in November 2014.

    Interview

    1. Submitted application, completed online math/psychology test. 2. Four days later received an invitation for an online video interview, answered a set of questions. Took less than thirty minutes. 3. Several hours later contacted by recruiter, recommending a face-to-face interview with the hiring manager. 4. Several weeks later completed a short interview at a Chase bank, short, less than thirty minutes.

    Interview Questions

    • Questions: 'Explain your experience with an irate customer and how you handled the situation.' 'What does customer service success sound, look, and feel like, to you?' Some video questions included, 'Explain a proud moment in your working life.' 'What goals have you set at work and did you accomplish them?' 'What did you learn about yourself in these situations?'   Answer Question
  11. Helpful (3)  

    Bank Teller Interview

    Anonymous Interview Candidate
    Accepted Offer
    Easy Interview

    Application

    I applied online. I interviewed at J.P. Morgan in November 2014.

    Interview

    Applied and got contacted a week after by a recruiter. I was scheduled for an in person interview with the branch manager. Went pretty well, very relaxed interview, he told me i was over qualified (of course yes with an MBA). Well, i love chase and don't mind starting off as a teller, i m positive i will advance very easily

    Interview Questions

    • A customer walks into the branch, how would you approach them in a business and professional manner.   Answer Question

    Negotiation

    i did not negotiate. i was offered 11.50.

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