J.P. Morgan

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J.P. Morgan Part Time Teller Interview Questions

Updated Nov 26, 2014
Updated Nov 26, 2014
204 Interview Reviews

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Interview Experience

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  1.  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at J.P. Morgan.

    Interview Details

    Received a call from HR for a brief telephone interview. A few days later got a call from an Asst. Branch Manager to come into branch for a face-to-face interview. I was interviewed by the Branch Manager and Asst. Branch Manager. Typical behavioral questions asked during interview.

    Interview Questions
    • Describe a time when you had to deal with an unsatisfied customer and how did you deal with him/her?   Answer Question
    Accepted Offer
    Easy Interview
  2.  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J.P. Morgan in November 2014.

    Interview Details

    Applied and got contacted a week after by a recruiter. I was scheduled for an in person interview with the branch manager. Went pretty well, very relaxed interview, he told me i was over qualified (of course yes with an MBA). Well, i love chase and don't mind starting off as a teller, i m positive i will advance very easily

    Interview Questions
    • A customer walks into the branch, how would you approach them in a business and professional manner.   Answer Question
    Negotiation Details
    i did not negotiate. i was offered 11.50.
    Accepted Offer
    Easy Interview
  3.  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at J.P. Morgan in November 2014.

    Interview Details

    1. Submitted application, completed online math/psychology test.
    2. Four days later received an invitation for an online video interview, answered a set of questions. Took less than thirty minutes.
    3. Several hours later contacted by recruiter, recommending a face-to-face interview with the hiring manager.
    4. Several weeks later completed a short interview at a Chase bank, short, less than thirty minutes.

    Interview Questions
    • Questions: 'Explain your experience with an irate customer and how you handled the situation.'
      'What does customer service success sound, look, and feel like, to you?' Some video questions included, 'Explain a proud moment in your working life.' 'What goals have you set at work and did you accomplish them?' 'What did you learn about yourself in these situations?'
       
      Answer Question
    No Offer
    Neutral Experience
    Easy Interview
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  5.  

    Part Time Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at J.P. Morgan.

    Interview Details

    First a hiring manager called me to schedule an interview after applying online. The first interview was with the branch assistant manager and it was a pretty standard interview. Most of the questions involved customer service situations. He spent most of the time talking about that position and what it entails. The second interview was with the district manager and the interview was brief and basically the same.

    Interview Questions
    • How did you deal with a difficult customer in your prior job?   Answer Question
    Negotiation Details
    They offered me $12 an hour and was non-negotiable.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Bank Teller Interview

    Anonymous Interview Candidate in Oakland, CA
    Anonymous Interview Candidate in Oakland, CA
    Application Details

    I applied online – interviewed at J.P. Morgan in October 2014.

    Interview Details

    Applied online for a bank teller. Had to do an assessment test with math questions and also customer service questions. A week later received an email for a video interview. I do not have a webcam or a smart phone so I emailed back letting them know that I don't have the tools to do so but am very much interested and could do a phone interview or face to face. Two hours later she called for a phone interview but I was at work and couldn't answer my phone. I have called and left messages but never got a call back. Yes it's 2014 but everybody doesnt have a webcam. It just sucks that I missed out on a job because I wasn't able to do a video interview. Video interview was meant to make it easier but I rather have spent time going to meet them in person.

    No Offer
    Negative Experience
    Easy Interview
  7.  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at J.P. Morgan in October 2014.

    Interview Details

    Applied online and 2 weeks later they sent an email to do a video interview. There were set questions that were on the screen and you had to answer them while it was recorded. Kinda felt like I was talking to myself.

    Interview Questions
    • All basic questions like why you want to work for chase?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Part Time Teller Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took a weekinterviewed at J.P. Morgan in October 2014.

    Interview Details

    Applied online on October 6th got a call back the same day about an hour after submitting application. I had an interview with the Assistant Branch manager. It went really well, she made me feel very comfortable. The interview was on a Friday, that following Wednesday I got a call back from the Assistant Branch manager to be interviewed with the District Manager and Sales Manager. Pretty much the same questions asked from my first interview, I guess they wanted to feel me out. They are all about building relationships with customers and want to see if you have a positive attitude and smile. The next day I was called with an offer from a recruiter. The whole process took a week.

    Interview Questions
    • Tell me about a time when you had to override company policy.   Answer Question
    Negotiation Details
    No negotiation, offer was satisfying.
    Accepted Offer
    Average Interview
  9. 1 person found this helpful  

    Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    very easy and standard questions. you don't need a lots of experience in anything to get hired.
    entry level position. Each person has different experience interviewing at Chase. mine was very informal

    Accepted Offer
  10.  

    Chase Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 6 daysinterviewed at J.P. Morgan in September 2014.

    Interview Details

    I applied for the position in September, and then I received an email regarding a video interview a day after. The questions asked were:
    State a time you gave a customer great customer service.
    Have you ever dealt with an angry customer, if so, how did you resolve it?
    Have you ever balanced your own till or register?
    How much cash have you handled in your previous positions?
    What is your availability like?

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  11. 1 person found this helpful  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at J.P. Morgan.

    Interview Details

    Took two weeks to hear back from them. I got an unexpected call from the assistance manager asking me if im still interested in the position, then we set up an interview in 2 days.

    Interview Questions
    • Tell me about yourself? A difficult situation with customer?   Answer Question
    No Offer
    Neutral Experience
    Average Interview

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