J.P. Morgan

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J.P. Morgan Part Time Teller Interview Questions

Updated Feb 18, 2015
Updated Feb 18, 2015
210 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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210 Candidate Interview Reviews Back to all Interviews

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  1.  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J.P. Morgan.

    Interview Details

    Emailed me that they were interested. Made an appointment to go to the interview. Everyone is very friendly and strive to make you feel as welcomed as possible. The entire interview went smoothly. They ask for a background check.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Part Time Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J.P. Morgan.

    Interview Details

    I applied online and got called in for an interview. They ask about your previous experiences and what you can bring to the company. They want great communication skills and the ability to interact with customers in a professional manner. They may ask about a time that you made a positive impact or a negative impact and you need to explain.

    Interview Questions
    • A time that a customer was not satisfied with your help and what you did to change that.   Answer Question
    Negotiation Details
    Tellers have a base pay of around $12 so there is no negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Bank Teller Interview

    Anonymous Employee in Columbus, OH
    Anonymous Employee in Columbus, OH
    Application Details

    I applied online. The process took 2 daysinterviewed at J.P. Morgan in February 2015.

    Interview Details

    I applied online.Got an email the next day.I had already given an online test.Email asked to give an audio interview.The interview lasted about 30 minutes.The setup was easy and guide provided was very helpful.Following the email I heard from them later the same day

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
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  5. 1 person found this helpful  

    Part Time Teller Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online – interviewed at J.P. Morgan.

    Interview Details

    Completed an interview online. About four days later got a call from a recruiter. She did a brief interview. She sent it over to the branch manager. About three days later I got a call from the ABM for an in person interview.

    Interview Questions
    • How did you deal with a difficult customer, tell me about yourself,   Answer Question
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Teller Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 5 daysinterviewed at J.P. Morgan in January 2015.

    Interview Details

    took about 5 days. Live chat interview, got called in the next day for branch interview and sat down for about an hour and a half with Branch manager and assistant branch manager

    Interview Questions
    Negotiation Details
    was not able to negotiate hourly wage
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 3 people found this helpful  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at J.P. Morgan.

    Interview Details

    Received a call from HR for a brief telephone interview. A few days later got a call from an Asst. Branch Manager to come into branch for a face-to-face interview. I was interviewed by the Branch Manager and Asst. Branch Manager. Typical behavioral questions asked during interview.

    Interview Questions
    • Describe a time when you had to deal with an unsatisfied customer and how did you deal with him/her?   View Answer
    Accepted Offer
    Easy Interview
  8. 3 people found this helpful  

    Bank Teller Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 weeksinterviewed at J.P. Morgan in November 2014.

    Interview Details

    1. Submitted application, completed online math/psychology test.
    2. Four days later received an invitation for an online video interview, answered a set of questions. Took less than thirty minutes.
    3. Several hours later contacted by recruiter, recommending a face-to-face interview with the hiring manager.
    4. Several weeks later completed a short interview at a Chase bank, short, less than thirty minutes.

    Interview Questions
    • Questions: 'Explain your experience with an irate customer and how you handled the situation.'
      'What does customer service success sound, look, and feel like, to you?' Some video questions included, 'Explain a proud moment in your working life.' 'What goals have you set at work and did you accomplish them?' 'What did you learn about yourself in these situations?'
       
      Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  9. 2 people found this helpful  

    Bank Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J.P. Morgan in November 2014.

    Interview Details

    Applied and got contacted a week after by a recruiter. I was scheduled for an in person interview with the branch manager. Went pretty well, very relaxed interview, he told me i was over qualified (of course yes with an MBA). Well, i love chase and don't mind starting off as a teller, i m positive i will advance very easily

    Interview Questions
    • A customer walks into the branch, how would you approach them in a business and professional manner.   Answer Question
    Negotiation Details
    i did not negotiate. i was offered 11.50.
    Accepted Offer
    Easy Interview
  10.  

    Part Time Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at J.P. Morgan.

    Interview Details

    First a hiring manager called me to schedule an interview after applying online. The first interview was with the branch assistant manager and it was a pretty standard interview. Most of the questions involved customer service situations. He spent most of the time talking about that position and what it entails. The second interview was with the district manager and the interview was brief and basically the same.

    Interview Questions
    • How did you deal with a difficult customer in your prior job?   Answer Question
    Negotiation Details
    They offered me $12 an hour and was non-negotiable.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Bank Teller Interview

    Anonymous Employee in Oakland, CA
    Anonymous Employee in Oakland, CA
    Application Details

    I applied online – interviewed at J.P. Morgan in October 2014.

    Interview Details

    Applied online for a bank teller. Had to do an assessment test with math questions and also customer service questions. A week later received an email for a video interview. I do not have a webcam or a smart phone so I emailed back letting them know that I don't have the tools to do so but am very much interested and could do a phone interview or face to face. Two hours later she called for a phone interview but I was at work and couldn't answer my phone. I have called and left messages but never got a call back. Yes it's 2014 but everybody doesnt have a webcam. It just sucks that I missed out on a job because I wasn't able to do a video interview. Video interview was meant to make it easier but I rather have spent time going to meet them in person.

    No Offer
    Negative Experience
    Easy Interview

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