Jack Henry & Associates

  www.jackhenry.com
  www.jackhenry.com

Jack Henry & Associates Interview Questions

Updated Oct 17, 2014
Updated Oct 17, 2014
12 Interview Reviews

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  1.  

    Systems/Network Administrator Interview

    Anonymous Interview Candidate in Lenexa, KS
    Anonymous Interview Candidate in Lenexa, KS
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Jack Henry & Associates.

    Interview Details

    The team lead from Monet, MO, called me. asked me heavily about SCCM, maintenance windows, i was a little confused as the job description stated working with MS servers. The funny thing was i got questioned about my experience cause they wanted a heavy SCCM guy; however i didn't follow the "job description" when the job description states MS Windows server person

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  2.  

    Internal IT Technical Support II Interview

    Anonymous Interview Candidate in Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied through a recruiter. The process took 4+ monthsinterviewed at Jack Henry & Associates in June 2014.

    Interview Details

    I have interviewed twice with JHA I applied for a position for the Springfield Missouri location which is about 25-30 minutes from where I live. I filled out countless applications for various different positions and did not get a single response. Finally I Emailed a recruiter in the department i was interested in and received a reply. He asked if he could speak with me the next day for about 30 min and I said sure. The next day we spoke about a position he said would fit my work experience very well and said he would email my resume and information to the hiring managers. about a week later on a Friday I was called and asked if i would be available the next Thurs. and i said yes. The interview went well and lasted about an hour.

    The interview questions were very different from previous interview questions that i had been asked with different jobs. I found some of them somewhat negative and each one of them they seemed to want a long drawn out answer to. The next week I received another call from the same person i spoke with asking me if i could attend another interview at the Monet Location a week later. The Monett Location is about 2 Hours from where i'm located... Thought that was a little odd to ask me to drive all the way there, but said yes because I was very interested in the company. The second Interview went alright, I was not as comfortable as the first one. There was two people in this one and one of them was the same as the last interview.. the questions were about the same and seemed repetitive as the last interview. The new person did not talk much at all and asked very few questions, his phone was also ringing which made me feel uncomfortable. I did not get as good of a vibe at the second interview, which lasted about an hour also. I was told I would be contacted about a week or two later about my interview status.

    Over two weeks later I still hadn't herd a word from JKA so I decided to call the person who was in touch and who originally set up the interviews. The phone was answered right away and a secretary ask who I was which i told them my name. They then told me the person was unavailable to speak to me, and asked if i would like to leave a voice mail, which i did. A week later i still hadn't been contacted so I decided to try contacting them again. I received the same run around for another 2 weeks. finally I emailed the original recruiter and they said the position had been filled...... I was not all that happy about the interview process and probably will not be applying again. I think JHA is a rewarding company but believe you have to know somebody in the department you are applying for to get accepted.

    Interview Questions
    • What is your greatest weakness and strength?
      Describe a difficult work situation/project and how you overcame it.
      Describe a situation where you failed at your job but learned from it.
        Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  3. 2 people found this helpful  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied online. The process took 4+ monthsinterviewed at Jack Henry & Associates.

    Interview Details

    I've interviewed twice with this company. Both times for the TSR position, just with two different departments. After submitting the online app/resume, you will receive an email or phone call from H.R. or the department hiring manager for a quick phone interview, if they like you they ask you directly to set up the face to face interview. This happened within the first week for me on the first interview.

    The first interview was great. Their process is a bit different as they want "actual examples" of situations you have been in. There are no "what would you do if?". They expect you to have an answer for all of their questions even if you have not been in that situation. I did not get the job offer from my first interview, I think because I mentioned my wanted salary in the interview and it was above that of the starting pay. I was told that i got narrowed down from 50 applicants, so the position was between myself and 3 others. I was called the next day and declined the position, quick and easy. The hiring manager didn't extend me an offer, but gave me a recommendation to H.R.

    Two weeks later, H.R. called me and asked me to apply for a position, I was not interested in that specific one so I was told they would keep me on file.

    Another two weeks went by, and another Department Manager called me to get me to apply for his TSR position. I went through and applied, and set up an in person interview. This one however, was not as smooth as the first one.

    I was subjected to almost the exact same questions, which was odd because I felt like I had already answered them (to another manager of course), but it still felt odd. I felt positive about the interview, it seemed to go well.

    That was 3 months ago, and I have still not heard back. I have sent two emails to that manager directly asking him if the position is filled, or available, or just for a response and have not heard back. I have applied for a few other positions there and have not heard from any of them. So I'm not sure if I have been "blacklisted" or something of the like, but either way it is disappointing.

    The first manager was great, the second not so much. This gave me a bad vibe that this company could have some pretty bad inconsistencies within their management.

    Interview Questions
    • Provide an example of a time when you had a disagreement with a group of people, and how did you deal with it?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
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  5. 2 people found this helpful  

    Applications Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 3 weeksinterviewed at Jack Henry & Associates.

    Interview Details

    Interview lasted about an hour. I was asked to give a short presentation, which was a little nerving. They have a nice office, located in a corporate office park. Everyone was nice, but I'm still waiting on a verdict. I was under the impression they were looking to fill the position rather quickly, but I've had no follow up. I actually did a large amount of research on the company, and read a lot positive things that made me excited. Overall I had good vibes, seems like an excellent company.

    Interview Questions
    • Really they just asked a lot of questions about situations in your past and how you handled those situations,   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  6.  

    Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2+ weeksinterviewed at Jack Henry & Associates in October 2013.

    Interview Details

    Initial communication by phone from Recruiter, received an e-mail with open dates/times. Responded back to the Recruiter, received a confirmation and went on the interview.

    Interview Questions
    • None - routine interview process, very straight forward and friendly people.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    Applications Trainer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Jack Henry & Associates in August 2013.

    Interview Details

    The interviewer was exceptionally personable and honest. I was told up front that the job we were talking about was lower level than I would be interested in and the pay was less than I was worth. We went over my resume anyway and I was told about a position that would be opening in the near future that they would like to keep me in mind for, as I would be a much better match for that particular job. The interviewer told me to keep in contact because they would very much like to hire me. It was disappointing that this opportunity did not work out, but the experience gave me a very favorable opinion of the company and I will absolutely be continuing to seek a position with JHA.

    Interview Questions
    • I did not feel that it was so much a question/answer session, but more of a discussion about where I would best fit within the company.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Technical Support Representative II Interview

    Anonymous Interview Candidate in Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied through an employee referral – interviewed at Jack Henry & Associates in February 2013.

    Interview Details

    all interviews were conducted the same day. Very organized process.

    Interview Questions
    • All questions are directed to specific experiences rather theoretical scenarios.   View Answer
    No Offer
    Positive Experience
    Easy Interview
  9. 2 people found this helpful  

    QA Analyst Interview

    Anonymous Interview Candidate in Lenexa, KS
    Anonymous Interview Candidate in Lenexa, KS
    Application Details

    I applied through a staffing agency. The process took 2+ weeksinterviewed at Jack Henry & Associates in March 2011.

    Interview Details

    The interview was all about whether the others could get along with me. It had very little to do with the job itself.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  10. 2 people found this helpful  

    Server Administrative Interview

    Anonymous Interview Candidate in Monett, MO
    Anonymous Interview Candidate in Monett, MO
    Application Details

    The process took 2 weeksinterviewed at Jack Henry & Associates in March 2011.

    Interview Details

    I applied for a position at JHA that would be slightly beyond my current job scope -server admin. At the time, and to this date, I worked for a much larger provider of similar services and clients in a desktop/LAN environment, so I figured it would be a natural transition and as I was looking to move to MO, I applied.

    I received a phone call to set up a phone interview for later in the week. During the phone interview, I made it perfectly clear that while I may not have the exact qualifications they were looking for, I was knowledgeable, trainable, and highly motivated to take on new roles and skill sets. The manager commented how he liked that I didn't put a bunch of techie-speak in my resume. Apparently, this was good enough for the hiring manager, as he called me back a few days later to schedule an in-person interview.

    The day before the in-person, it was snowing fiercely in my location and in Monett, 4 hours away. I waited until the late afternoon, and then took it upon myself to call and reschedule the interview as there was no way to make it to Monett. I was slightly irritated that I had to call and reschedule, and that they did not call me.

    The day of the second scheduled interview, I drove 4 hours to Monett and proceeded to the interview location, arriving 10 minutes early. I checked in with the receptionist, who was not the least bit friendly or welcoming, and sat down in a seat almost directly opposite her so that she could continue to imagine my non-existence. At about 10 minutes after our scheduled interview time, the manager came out and we walked to a conference room elsewhere on the campus, which is very pretty if not a little outdated and largely informal. (The employees were all wearing jeans, t-shirts, and tennis shoes, and a few of the structures themselves had a Holiday Inn-handyman-special feel to them.)

    The interview was friendly, but a little ....weird. At one point, I was asked what the difference was between the process of writing a cover letter like the one I submitted and a type-and- fire email at work. I was very confused by that one. We talked in great length about items circumstantial to working at JHA, such as life in Monett, local schools, real estate values, etc., so I felt pretty good about my prospects.

    Halfway through, the manager's manager came in, introduced himself, made some comments about hillbillies, and continued the interview along a more technical and structured path. After answering some more questions from both of the interviewers, he hiring manager then began to quiz me upon a list of industry abbreviations and acronyms. This was the one part I flubbed, as I couldn't really hear much of the interview due to a head cold and stuttered and stammered a few times and missed answers to things I knew because I didn't hear clearly, even after I had stated that the drive and my sinuses had affected my hearing, and could you please speak up. I have a feeling that at that point (the "quiz") the interview blew up. Then, the issue of salary came up.

    Now, I knew that this was Monett, MO, and that this was a much smaller company than where I was currently working, but for a Server/Systems Admin job, even an entry level or intermediary spot, $50k should have been the minimum - this job would include on-call work, as well. I stated it seemed the appropriate range would be in $55-60K, so that's what I said. After all, coworkers doing similar work at my employer are doing $65-90K.
    Not to be, however; the manager stated that $40-$45 was the range they were looking to hire in. WOW!!!

    Shortly after, we exited the conference room and I was back on my way, happy to be done with perhaps the second-most dreadful interview I have ever been on, but disappointed - no, pissed - about several things.

    I was irritated that I hadn't been called to reschedule the interview when the weather was horrible. I was peeved that I was offered an interview, even after making it clear that I have not done the exact server admin work this job would require over the phone, only to get there and be grilled on some technical aspects of the prospective job; if they wanted to eliminate me for lacking these qualifications, do it over the phone before I waste $85 in gas and 9 hours of my time, not to mention a sick day at my current work. I was irritated by the weirdness of some of the questions. Why waste my time with an in-person interview, only to eliminate me with weird questions you could ask over the phone?

    In my opinion, you should not knowingly request an interview of someone living hours away without a very good indication you will hire them should they pass the creep test, unless you are providing reimbursement for transportation. And I am not a creep.

    Interview Questions
    • What is the difference between your cover letter email you sent me and a send-it-and-forget-=it email as you would send at work?   View Answers (2)
    No Offer
    Negative Experience
    Average Interview
  11.  

    Technical Support Representative II Interview

    Anonymous Interview Candidate in Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied online. The process took 6+ monthsinterviewed at Jack Henry & Associates in December 2010.

    Interview Details

    I have applied for multiple positions at Jack Henry, since I moved to Springfield. I have some background with their software, and experience supporting lending software, so this would be a smooth transition.

     My first phone interview was for a data migration role that traveled 80% of the time. The friendly manager and I agreed this was not a good fit.
     The next interview was for a data migration role that was incorrectly titled and described, on the website. I met the manager and 2 team members in person. That manager made it very clear that this was a dead end position, where I would not likely move up. I decided to bow out and sent a very professional email thanking them for their time and stating that this was not the right role for me, but that I thought that Jack Henry was a great opportunity. I expected a simple thank you in response. I received nothing.
    My next interview was also in person. I had a great interview for a position that did software upgrades. The interview went very well and actually ran about 20 minutes long, cutting into the next applicants time slot. The job was a very good fit. I was told I would hear something (good or bad) in a week or 2. I repeatedly emailed the manager to state my genuine interest in this role. I never received a single word in response.
    About 3 weeks ago, 6 months after my last interview, I received a rejection letter in the mail. I believe that this states some things about Jack Henry
    Coincidentally, I met a person who raved about Jack Henry, stating that 4 members of her family worked there. Perhaps, this also indicates something about the company.

    Interview Questions
    • Would I be willing to stay in the role for at least 2 years   Answer Question
    No Offer
    Negative Experience
    Average Interview

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