Jack Henry & Associates Interview Questions

Updated Aug 19, 2014
Updated Aug 19, 2014
17 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Several-various Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    can be very lengthy from initial online application to final interview. Jack Henry uses performance based interviewing... instead of what would you do in this situation... give me an example of a time you were in this situation and what you did to resolve it. The most difficult part is the tag team interviewing that seems designed to wear you down to answer in the negative or about negative things... questions like Give me an example of a time you failed, what action did you take. Give me an example of when you had poor co workers on a team, how did you approach the problem. Give me an example when you had a conflict with your supervisor, and they were wrong - what did you do? Give me an example of an unrealistic deadline, how did you meet. Many of these types of kind of negative questions, (makes it hard to focus on being positive the way several are worded.) Honestly so many questions were this way it made the interview seem uncomfortable and kind of ... negative; certainly not a positive experience. Some of the interviewers also seemed uncomfortable but some explained they were using a script mandated for interviewing and could not deviate from it. Seemed exhausting for the interviewers and interviewees; if they are this determined to be negative in interviews.... made you wonder about the company in general.

    Interview Questions
    • Give me an example when you had a conflict with your supervisor, and they were wrong - what did you do?   Answer Question
    Negotiation Details
    In most cases there is not much negotiation room. Was told salaries are in ranges and most hires are expected to be at the bottom of the scale for that job so they have room to grow in the position without hitting the cap salary.
    Accepted Offer
    Difficult Interview
  2.  

    Software Applications Support Representative Interview

    Anonymous Interview Candidate  in  Monett, MO
    Anonymous Interview Candidate in Monett, MO
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at Jack Henry & Associates in August 2014.

    Interview Details

    I applied online; received a call to interview ( was able to have my interview that day).

    The interview included two interviewers; they explained the position, and asked fairly basic/general questions regarding employment.

    We spent a lot of time discussing working there as opposed to my current employer.

    Interview Questions
    • What are you going to miss most about your current job?   Answer Question
    Negotiation Details
    They made me an offer, and I took it. I felt no need to negotiate.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Technical Recruiter Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Jack Henry & Associates.

    Interview Details

    We use a behavioral based interview process, usually a panel of 3 managers will conduct the question asking behavioral based questions. The process usually takes about 1 hour. After the interview process the managers then discuss and make recommendation to the hiring manager on weather to offer a position.

    Interview Questions
    • How do you handle a situation when you are asked to complete a project as a member of a team, and the team isnt working well together?   Answer Question
    Accepted Offer
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  5.  

    Technical Support Representative Interview

    Anonymous Interview Candidate  in  Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied online. The process took 3 months - interviewed at Jack Henry & Associates in March 2014.

    Interview Details

    I was interviewed two times with Jack Henry & Associates . Both times for the same TSR position in the same department. I applied countless times for various other positions but I never really heard anything back. After I submitted my online application, I received a phone call about a week later from the department supervisor for a quick phone interview, and he seemed to really like me so he set up a face to face interview.

    The first interview was really good and positive. It was more of an informal interview where the supervisor wanted to get to know me more and I was asked general questions about myself and my work habits. I was asked what salary I would want The interview lasted about an hour and I was told they had more applicants to interview and I would hear back from them soon regarding the next steps of the interview process.

    I sent a follow-up email a couple of days after the first face-to-face interview and I was invited to a second interview. This interview consisted of the department manager, supervisor, and team member. All three department team members were very nice and courteous. They asked me lots of questions concerning my work habits and technical expertise. This was an entry-level position so the technical questions weren't too in depth but my technical knowledge was still tested. I left the interview feeling positive that I would get the position and I was told I would hear back from them within a week about their hiring decision.

    About a week went by and I didn't hear anything back. I got an automated email about a week an a half later saying that the position had been filled and it thanked me for applying. I was pretty bummed but I was still happy that they even interviewed me because Jack Henry is a good company and they only interview people who they feel are qualified candidates.

    About a month later the same department supervisor emailed me again and said he had another position open a wanted to know if I was still interested and wanted to setup another interview. I told him that I was still very interested in becoming apart of JHA and he scheduled another interview that took place a week later. This interview consisted of the department supervisor and 2 other supervisors from different departments. The other 2 department supervisors did most of the questioning and were very nice. The mostly asked general questions and told me that they were very pleased with my answers. They said it would be two weeks before they would let me know their hiring decision.

    About 4 days later I received a call from the department supervisor who offered me the position. I accepted the position on the spot and was told I could start immediately.

    Interview Questions
    Negotiation Details
    The department supervisor gave me the salary details and it was more of a take it or leave it type offer. I accepted the proposed salary there was no negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Software Engineer Interview

    Anonymous Interview Candidate  in  Lenexa, KS
    Anonymous Interview Candidate in Lenexa, KS
    Application Details

    I applied through an employee referral. The process took 2 months - interviewed at Jack Henry & Associates.

    Interview Details

    Exaggerated, 3-8 interviews sometimes all the way up to GM (aka EVP). Even for entry level personnel. I personally don't understand the need.

    Interview Questions
    • This is a company that is trapped in the world of the 70/80's. They will ask questions about your age and ability to manage children and work. You will get one of two interviewers one that doesn't know what the job entails and/or one that asks question total out of scope for the position. But that's what makes it fun.   Answer Question
    Negotiation Details
    Negotiation...? there wasn't any you take what they give. In the case of JHA I can go to their competitors for much more money at anytime. Oh and they don't have you sign a none compete.
    Accepted Offer
    Negative Experience
    Easy Interview
  7. 1 person found this helpful  

    IT Support Center Representative Interview

    Anonymous Interview Candidate  in  Norcross, GA
    Anonymous Interview Candidate in Norcross, GA
    Application Details

    I applied through an employee referral. The process took 4+ weeks - interviewed at Jack Henry & Associates in June 2010.

    Interview Details

    My first interview was a phone interview where I was a asked a few personal questions about myself, work experience, and expectations. My second interview was also a phone interview, same type of questions but with more managers. I was also asked some technical questions and how to fix a few common problems. Finally I was brought in for a face to face, since only one manager actually lived in the state it was a one on one, this was a bit more get to know you and then the offer was made. I was recommended for the job by a friend who was already at the company.

    Interview Questions
    • I don't remember exactly but I was asked how fix a problem with Word 2010. Something with Templates.   View Answer
    Negotiation Details
    There was no negotiation, I tried to negotiate for a higher starting salary but was told that could delay my hiring for at least a month and that was if they accepted my counter offer. I really needed a job, so I took it.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Applications Analyst Interview

    Anonymous Interview Candidate  in  Monett, MO
    Anonymous Interview Candidate in Monett, MO
    Application Details

    I applied online. The process took 2 weeks - interviewed at Jack Henry & Associates in February 2014.

    Interview Details

    Applied online for two years and out of the blue had a phone call asking for an interview. Interview went well asking fairly simple questions about background and experience. Made sure to let me know travel was required and lots of it. Asked if travel would be ok and then told me to go home and look at travel schedule(that they provided) of current employees and see if I thought I could travel that much. Took the weekend to discuss with family and decided travel would be ok. Agreed to 3-5 year commitment to the position with the travel and within a week of agreeing was called and given a start date. Also had to go through Background check and drug test. Atmosphere is laid back and friendly.

    Interview Questions
    • Is 60-70% travel going to be a problem   View Answer
    Negotiation Details
    Did not negotiate
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Technical Support Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2+ weeks - interviewed at Jack Henry & Associates.

    Interview Details

    First and second interview were done over the phone. 3rd interview was in person at the office and took about an hour. Overall the interview process was quick and response time was fast after last interview.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
  10.  

    Technical Support Representative Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied through other source. The process took 2 weeks - interviewed at Jack Henry & Associates in November 2012.

    Interview Details

    I was just following up on my submitted resume. I recieved an opportunity to interview at that moment. I was met by

    Interview Questions
    • Just be ready for a behavioral style questions that ask you to demonstrate previous qualifying skills   Answer Question
    Negotiation Details
    salary base was very competitive no negotiation was needed.
    Accepted Offer
    Positive Experience
    Difficult Interview
  11. 1 person found this helpful  

    Implementation Coordinator Interview

    Anonymous Interview Candidate  in  Birmingham, AL
    Anonymous Interview Candidate in Birmingham, AL
    Application Details

    I applied through an employee referral. The process took 6+ weeks - interviewed at Jack Henry & Associates in February 2013.

    Interview Details

    The process began with a phone interview and was followed by 2 in-person interviews. The phone interview was 1-on-1. The 1st in-person interview included my original phone interviewer and 3 others. The final interview was with the remaining 3 interviewers, plus a current employee in the role I for which I applied.

    Please prepare in the S.T.A.R. format. This is how Jack-Henry does their interviews. If you are unfamiliar with the S.T.A.R. behavioral interview format, google it. I was advised to prepare in this way and it was extrememly helpful.

    Regarding the timeline, I was offered the job exactly 1 month after my first interview. I applied online roughly 2 weeks before the 1st interview.

    Interview Questions
    • What decision in your life did it take you the longest amount of time to decide upon, and why?   Answer Question
    Negotiation Details
    Offered slightly less than requested, but more affordable health care made up the difference
    Accepted Offer
    Positive Experience
    Average Interview

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