KeyBank

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KeyBank Teller Interview Questions

Updated Nov 21, 2014
Updated Nov 21, 2014
3 Interview Reviews

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Teller Interview

Anonymous Employee in Suffern, NY
Anonymous Employee in Suffern, NY
Application Details

I applied online. The process took 3 weeksinterviewed at KeyBank in October 2014.

Interview Details

Interview was quite good and asked very general questions. First i got call for the phone interview and told me that she will send me an email regarding the confirmation of the interview (but didn't received any email), then set an one on one interview in the branch with the manager.
Night before interview received call from the manager that he wanted to reschedule the interview and will call me next day but didn't received call. after two days got call for the new time for the interview. they need experienced person, didn't have any experience from USA at that time, i have international banking experience
It was about an hour long interview,

1.Are you comfortable recommending financial services to clients?
2.This location is very slow, how would you bring more business to this location?
3.Describe your abilities with a computer on a scale of 1-10?
4.Talk about any leadership experience you've had?
5.How would you handle a coworker not doing her job?
6.Tell me about a time you were faced with an unhappy customer. How did you handle it?
7.Tell me a time when you went above and beyond for the customer?
8.cold calling?

Interview Questions
  • Location is very slow how you bring business other than customer service?   View Answer
No Offer
Positive Experience
Easy Interview

Other Interview Reviews for KeyBank

  1.  

    Teller Interview

    Anonymous Employee in Woodinville, WA
    Anonymous Employee in Woodinville, WA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at KeyBank in March 2012.

    Interview Details

    After completing an online application, I received an invitation to complete a 'virtual screening', which was an online series of questions ranging from questions about how you would handle specific situations (multiple choice) to 'math type' questions. After passing that screen, I was invited to an 'interview day' in their corporate office, which took place almost a month later. I've done panel interviews before (both as an interviewer and as an interviewee), but this was the first time I'd ever heard of a group interview, where there were several of us (5) who were applying for the same position in the same room, all being asked questions (individually, one at a time) by a panel of 4 or 5 company managers. (I have since learned that this seems to be fairly common in the banking industry for teller positions.) None of us was asked the same question, with the exception of some basic questions about our backgrounds and which branch we were looking to work at. All the situational questions asked of each of us were different. Following that process, which took about an hour, we took about a 10-minute break, at which point each of the managers came back and took each of us separately into a different room for a 1:1 interview. Based on the description of the job during the process, I realized that it was probably not something I wanted to do, and pretty much took myself out of the running during the 1:1 interview, however I felt comfortable during the interview and it was very well handled by all of the managers.

    Interview Questions
    • Tell me about a time when you had to deal with a difficult customer or client? What happened, how did you handle it, and what was the outcome?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Teller Interview

    Anonymous Employee in Seattle, WA
    Anonymous Employee in Seattle, WA
    Application Details

    The process took a dayinterviewed at KeyBank in March 2009.

    Interview Details

    The interview was typical, but you need to be prepared to answer some (I now understand) typical questions sometimes asked by an interviewer, such as "Describe to me a difficult situation you encountered in a former workplace, and how you were able to coordinate efforts with your co-workers to resolve the diffuculty".

    Interview Questions
    • Describe a difficult situation you have faced at a former employer, and what steps you and your co-workers took to overcome the difficulty?   View Answer
    No Offer
    Neutral Experience
    Average Interview

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