Kohl's Associate Interview Questions

Updated Sep 13, 2014
Updated Sep 13, 2014
480 Interview Reviews

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Interview Experience

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  1.  

    Freight Associate Interview

    Anonymous Interview Candidate  in  Monrovia, CA
    Anonymous Interview Candidate in Monrovia, CA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Kohl's in September 2012.

    Interview Details

    Apply online and just give them a call a few days later. During holiday hiring they have hundreds of potential interviews. You will start in a group interview and they will ask you the basic questions you've been asked before, such as; "What is great customer service to you?". Best advice here is just try to stand out, they want someone outgoing. After that they could give you a second interview right away or they will call you a bit later. The second interview pertains more to where they want to put you so it'll be questions about lifting things or sellings cards. If you can do what they want and have decent availability then you're golden.

    Interview Questions
    • Alot of personality questions in the group interview so be ready to be vague.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Sales Floor Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Kohl's.

    Interview Details

    I submitted an online resume and was called for an interview within a few days. It was a group interview. It began with us filling out applications even though we had already filled them out online. Then the interviewer went around asking each of the 4 applicants typical interview questions.

    Interview Questions
    • What would your last employer say is your greatest strength and your greatest weakness?   Answer Question
    No Offer
  3.  

    Sales Associate (Customer Service, MJM, Jewelry, POS) Interview

    Anonymous Interview Candidate  in  Cherry Hill, NJ
    Anonymous Interview Candidate in Cherry Hill, NJ
    Application Details

    I applied through other source. The process took 2+ weeks - interviewed at Kohl's.

    Interview Details

    Applied by going to the store and completing a paper application. I received a phone call for a group interview within a week. I went in for the group interview which lasted about 25 - 30 minutes, at which time they had those they were interested in stay and complete hiring paperwork - availability forms, background forms, drug testing forms (depending on position). Once background check and drug test came back I received a call with a job offer for seasonal hire within a week of interview. I was offered permanent status after the holiday seasonal ended.

    Interview Questions
    • Giving examples of times you were, i.e. upset by a person, how you helped someone in a bad place turn in around, etc.   Answer Question
    Negotiation Details
    There was no negotion phase for initial hire, it is what they offer. Promotion time, I negotiated and that was successful.
    Accepted Offer
    Neutral Experience
    Average Interview
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  5.  

    POS Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Kohl's in April 2014.

    Interview Details

    You need to apply online then wait for the phone call. They will call you and most likely do a group interview. You are seated in a circle then everyone gets a turn at answering questions first. They then call your references and give you a call to do the paperwork. They let you know about Kohls and watch a video. Then you go around and shadow others for a few days.

    Interview Questions
    • Most difficult thing about Kohls is knowing all the discounts and sales going on.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  6.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online - interviewed at Kohl's in July 2014.

    Interview Details

    I applied online and was sent an email within 2 days. Was scheduled for a group interview a week later. I went in early & they had me fill out an application in the break room. They asked about availability and said they would call within 2 weeks since they had more interviews later on that day. Today is day one.

    Interview Questions
    • Name a time when there was a conflict & how did you handle it?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  7.  

    POS Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3 days - interviewed at Kohl's.

    Interview Details

    They called and I came in for a group interview. Basic questions, and they asked us all the same ones so you could prepare an answer if another interviewee went before you.They basically promised us all the job and scheduled our first day for training.

    Interview Questions
    • None of the questions were unexpected. All along the lines of working with a team, with a person you didn't get along with, etc.   Answer Question
    Negotiation Details
    No negotiation.
    Accepted Offer
  8.  

    Overnight Freight Associate Interview

    Anonymous Interview Candidate  in  Elmhurst, IL
    Anonymous Interview Candidate in Elmhurst, IL
    Application Details

    I applied online. The process took 2 weeks - interviewed at Kohl's in July 2014.

    Interview Details

    Group Interview with 6-7 other people of different positions. I was only one for freight associate. others were for POS cashiers and sales memeber positions. We all were asked the same questions and mostly answered differently and some with similarity on the yes and no questions. The interviewer asked questions ranging about availability, when i given great customer service, how you deal with irrate customer, Tell something about ourselves and some other questions. Questions required some clear concised answers from top of your heads. Overall it took a decent hour or so for the whole process

    Interview Questions
    • Is the customer is always right? Answer was YES   View Answer
    Negotiation Details
    Availability and Pay
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    POS Sales Associate Interview

    Anonymous Interview Candidate  in  Lemont, IL
    Anonymous Interview Candidate in Lemont, IL
    Application Details

    I applied online. The process took 1+ week - interviewed at Kohl's in July 2014.

    Interview Details

    I had applied at Kohls a week before I received a call for a group interview on Snagajob.com . She had 3 scheduled group interviews that day & I has chosen the later one. Let me just first say I have been looking around EVERYWHERE for jobs thats not fast food and am normally extremely nervous when it comes to interviews, yet this one felt very different for me. My group interview wasn't exactly a group. It was me & this one other guy. We were told to go to Customer Service to wait. We were then asked to sit in the break room while we waited for the interviewer. I've always researched about group interviews and have gotten to know that when they tell you to wait with the group they look to see if are very interactive and friendly with your peers or co-workers while you wait. So I began to hold a conversation with him. He look older than me but was actually younger and in high school. After about 5 minutes of waiting in the break room the manager called us over, shook hands and handed us like a 6 page packet of information to fill out including information like references, past work experience, availability and consent to a background/drug test. She had us sit at our own individual desks outside her office to fill that out and when finished were supposed to hand them to her. Kohls really looks for open availability especially for an upcoming school year. Unfortunately the other guy was more into sports for school and basically had no availability whatsoever so she had basically told her she didn't want to waste his time and told him if he is available to give her a call back, so he left. So overall, the interview was then one on one. It was fairly easy and lasted only about 10-15 minutes at the most. She didn't ask me any questions about ME and school only the basic interview questions. For example, Why do you want to work for Kohls? Name a time when you went above and beyond. Name a time when you got frustrated. How would your previous boss describe you? Will you and are you able to solicit credit? I cant remember the rest but one question Kohls is big about is Is the customer always right? It was a fairly easy interview, she asked if I had any questions and I asked about dress code which is business casual with closed toe shoes. After that she asked if I had anymore questions, I said no, she told me she'd let me know if I got the job shortly, we shook hands & I left. I live about 10-15 minutes from this Kohls and I was home for about 5 minutes and I received a call from the manager telling me I was her last interview of the day, she really liked me and my availability and she mainly hired me because of my apparel which is a plus for me! I took the job and now have orientation in 2 weeks. I have an Old Navy group interview a week before Kohls orientation and if i get the ON job before Kohls orientation I would certainly keep the ON job than Kohls because of the distance from my school. So unfortunately I may or may not have any experience to give about Kohls but I hope my interview experience has helped!

    Interview Questions
    • Name a time when you were frustrated and how did you handle it?   Answer Question
    Negotiation Details
    There was no negotiation. I will be paid minimum wage $8.25.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Sales Associate (Customer Service, MJM, Jewelry, POS) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at Kohl's in June 2014.

    Interview Details

    I applied online and was called in a week or a little bit over a week. The interview was actually one on one with one of the assistant managers. He asked about myself then asked a couple of scenario questions. He then took me to meet the manager and I talked to him some. He asked me to fill out another reference on my sheet and also asked me to change my availability for an hour before and after the store closed because I would be available. I have never had a job or even been to a interview so this was a whole new experience to me. I just went in as prepared as possible, I smiled, listened, answered questions when they were asked and did my best to create some type of small talk. I do have a theater background so that's where I related most of my answers to. Overall I didn't want to get my hopes up so I kind of pushed it to the back of my mind until I got the call with the job offer and orientation, which was shockingly one on one as well! (Oh, and they never did end up calling any of my references.)

    Interview Questions
    • What would you did if you didn't know the answer to a customers question?   View Answer
    Negotiation Details
    They told me the starting pay, I agreed, no negation took place.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Sales Floor Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 4+ weeks - interviewed at Kohl's in July 2014.

    Interview Details

    I applied through snag a job.com They called me 3 weeks later for a phone interview. The next week I went in for a second interview. This was a group interview with 2 people. More people where suppose to show up but didn't. It was very simple, they only asked about 8 questions. Right after the interview they told me I got the job.

    Interview Questions
    • Tell me a time where you where late for something? How did you handle it?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

See What Kohl's Employees Are Saying

 Current Kohls Sales Associate in Williamsville, NY

Pros: “Low pressure work environment, flexible hours, variety of work (different departments, night shifts, etc.). If you're a competent worker it will be recognized. Great coworkers.” Full Review

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