Kohl's Associate Interview Questions

Updated Oct 17, 2014
Updated Oct 17, 2014
498 Interview Reviews

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  1.  

    POS Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3 daysinterviewed at Kohl's.

    Interview Details

    They called and I came in for a group interview. Basic questions, and they asked us all the same ones so you could prepare an answer if another interviewee went before you.They basically promised us all the job and scheduled our first day for training.

    Interview Questions
    • None of the questions were unexpected. All along the lines of working with a team, with a person you didn't get along with, etc.   Answer Question
    Negotiation Details
    No negotiation.
    Accepted Offer
  2.  

    Sales Associate Interview

    Anonymous Interview Candidate in Industry, CA
    Anonymous Interview Candidate in Industry, CA
    Application Details

    I applied online – interviewed at Kohl's.

    Interview Details

    Don't even remember when I applied. Got a call to come in for an interview, only available time was the next day, so I went. They didn't tell me to bring anything, but I decided to bring my resume anyways (and damn good I brought it because interviewer asked for it). I dressed up pretty formal, slacks, shirt, tie, dress shoes. First thing that happened was I went to the back of the store to customer service. Lady at the desk told me to sign in and fill out a form in the break room. Went inside, filled it out, waiting for more people to show up (i was expecting it to be a group interview). After about 20 minutes, someone came in the room and called my name. I was pretty surprised, but at the same time, pretty happy because I knew it was going to be a 1 on 1 interview. The man who interviewed me was the HR Manager, I believe, really nice guy. Fairly easy interview process. He went over my resume, asked me about everything that was on there, to know more about me. Then, we moved on to more situational questions. What would you do if you saw another employee stealing? What would you do if a customer needed help in a different department? Easy stuff, just prepare and you'll do fine. Remember to always smile, you're trying to get a customer service job, act like one. After he was done asking me questions, he told me that he still had some more interviewees to go, but he liked me and wanted to hire me on the spot. I accepted, and he asked which department I'd like to work. They only had a couple available and I chose one. Then, filled out some more standard paperwork. Said my goodbye's, and he told me that I would get a call in a day about my orientation date. Got a call within one hour confirming my orientation in exactly one week's time. Great interview process. Easy interview process. All you gotta do is prepare, smile, and be personable.

    Interview Questions
    Negotiation Details
    no negotiation, min wage, which was about a little over 9 bucks
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Freight Associate Interview

    Anonymous Interview Candidate in Flint, MI
    Anonymous Interview Candidate in Flint, MI
    Application Details

    I applied online. The process took 1+ weekinterviewed at Kohl's in July 2014.

    Interview Details

    Applied July 2nd Emailed for Interview July 17th interview scheduled July 23rd Job offer July 24th...Computers were down finishing up my hiring process THIS MONDAY JULY 28TH!! Birthday July 27th :)

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Beauty Adviser Associate Interview

    Anonymous Interview Candidate in Wyomissing, PA
    Anonymous Interview Candidate in Wyomissing, PA
    Application Details

    I applied online – interviewed at Kohl's in July 2014.

    Interview Details

    Unfortunately, I didn't have a good interview experience at the Kohl's in my area. A mix up with their online listing led to a bad experience for me and the interviewer.

    I applied through Snagajob, which listed the position as "Beauty Sales Associate." In the job requirements section, it said they wanted someone with prior experience in sales, customer service, or working with the public, and a "willingness to apply cosmetics and fragrances" on customers according to state regulations. I have two years' experience as a Sales Associate and I was willing to do makeup applications, so I met the listed requirements. I thought it would be a fun job and I filled out the application.

    Four days later, I got a voicemail from the HR department saying they were doing interviews the following morning at 10. Excited, I called back to let them know I'd be there.

    When I arrived, the interviewer seemed surprised that I was the only applicant, since it was supposed to be a group interview. He asked for a resume, so make sure to bring one to your interview just in case. After looking it over, he asked if I had previous experience as a beautician or cosmetologist. I let him know I didn't, but I was eager to learn. Then he told me the position was for a Beauty Adviser Associate, and as soon as he said that, a red flag went up.

    I thought, wait a minute, I applied for the Beauty -Sales- Associate position! Of course I'm not qualified to be an Adviser! He said prior experience in cosmetology was more or less required. This also concerned me, because I knew the Snagajob listing never mentioned beautician experience as a requirement. All it asked for was a willingness to do makeup applications. None of the application questions asked if I had that experience either.

    I thought, the only thing that can explain this is I applied for the wrong position.

    He told me that the best opening for me would be somewhere else in the store, but he didn't give specifics as to what department. At that point, we could both sort of tell this wasn't going anywhere.

    He asked some routine interview questions and I filled out paperwork just in case they still had another opening. The interviewer got busy and let me know to hand over my papers to the HR woman. She checked over everything, and told me that was it. I didn't see the interviewer again.

    When I got back home, I immediately pulled up the listing to see what was going on with this position. Had I mistakenly applied for the Beauty Adviser Associate position instead of the Beauty -Sales- Associate position? When I checked, it turns out that I had applied for the Beauty Sales Associate position like I thought. I double checked the ad to see if required beautician experience was mentioned, but it wasn't.

    If I had known the position was for an Adviser instead of a Sales Associate, as the listing specifically said, I would never have applied. I felt misled. The interviewer's time and mine were wasted, and I probably came across as incompetent. I truly wish them well on finding the right applicant, since the interviewer and staff were all really nice and straightforward, but in the end I'm not happy about the mix up. I don't think I'll be applying to Kohl's again.

    Interview Questions
    • Why does Kohl's sell credit cards?   View Answer
    • What do customers expect when they walk into Kohl's?   View Answer
    No Offer
    Negative Experience
    Average Interview
  6.  

    Sales Floor Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Kohl's in July 2014.

    Interview Details

    Applied online, 2 days later I got an email from the HR department asking for an in person interview. After putting in my 2 week notice at my old job I was able to start immediately.

    Interview Questions
    • Name a time when you felt you went above and beyond for a customer   Answer Question
    Negotiation Details
    Not able to negotiate, but I was offered sliiiiightly above minimum wage
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    POS Associate In Lake Worth, TX Interview

    Anonymous Interview Candidate in Lake Worth, TX
    Anonymous Interview Candidate in Lake Worth, TX
    Application Details

    I applied online. The process took 5 daysinterviewed at Kohl's in July 2014.

    Interview Details

    Got a call about three days after I applied to go in for a group interview. Got there early. There were three other girls with me. I noticed I was always the one sitting the tallest. First we filled out paper applications and then we were taken to the orientation room for the actual interview. The store mamager as well as the assistant manager asked the questions. VERY basic questions, but I could tell they really enjoyed my unique answers for them. It was clear that I wasn't trying to kiss their butts, just answer honestly. After the few questions they asked, we got to ask them something, DO THAT. Don't let them just sit there with the crickets chirping. I asked what their favorite thing about working there was, and they were very happy when answering that. We concluded the interview with them telling us the pay; $7.75/hr, and that after another interview in the evening, they would make up their mind and make a call before the end of the day. FYI--I have zero RETAIL experience, as my last job was fast food, but I worked there for over a year and that's a great way to get customer service experience, which I made known to them during the questions. I don't know if they hired anyone else, but they did call me around four that afternoon offering me the job, only reason I turned it down was because Old Navy, which is closer to home with higher pay, offered me a better deal shortly after my interview at Kohl's.

    Interview Questions
    • Explain a time you went above and beyond for the customer.   View Answer
    • Which department would you most likely enjoy working in and why?   View Answer
    • How would your managers describe you in the work place?   View Answer
    • What would coworkers say about you?   View Answer
    Reasons for Declining

    Old Navy is five minutes from my house and offered a better deal. Would have said yes otherwise.

    Declined Offer
    Easy Interview
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online – interviewed at Kohl's in July 2014.

    Interview Details

    I applied online and was sent an email within 2 days. Was scheduled for a group interview a week later. I went in early & they had me fill out an application in the break room. They asked about availability and said they would call within 2 weeks since they had more interviews later on that day. Today is day one.

    Interview Questions
    • Name a time when there was a conflict & how did you handle it?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  9.  

    Replenishment Associate Interview

    Anonymous Interview Candidate in Woodhaven, MI
    Anonymous Interview Candidate in Woodhaven, MI
    Application Details

    I applied online. The process took a weekinterviewed at Kohl's in July 2014.

    Interview Details

    The power was out when I arrived to my interview so the associate standing outside give me two options: Reschedule or have the interview outside. I chose to have the interview outside. We were interrupted a few times by customers asking if the store was open, which it wasn't.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Sales Floor Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 4+ weeksinterviewed at Kohl's in July 2014.

    Interview Details

    I applied through snag a job.com They called me 3 weeks later for a phone interview. The next week I went in for a second interview. This was a group interview with 2 people. More people where suppose to show up but didn't. It was very simple, they only asked about 8 questions. Right after the interview they told me I got the job.

    Interview Questions
    • Tell me a time where you where late for something? How did you handle it?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    POS Sales Associate Interview

    Anonymous Interview Candidate in Lemont, IL
    Anonymous Interview Candidate in Lemont, IL
    Application Details

    I applied online. The process took 1+ weekinterviewed at Kohl's in July 2014.

    Interview Details

    I had applied at Kohls a week before I received a call for a group interview on Snagajob.com . She had 3 scheduled group interviews that day & I has chosen the later one. Let me just first say I have been looking around EVERYWHERE for jobs thats not fast food and am normally extremely nervous when it comes to interviews, yet this one felt very different for me. My group interview wasn't exactly a group. It was me & this one other guy. We were told to go to Customer Service to wait. We were then asked to sit in the break room while we waited for the interviewer. I've always researched about group interviews and have gotten to know that when they tell you to wait with the group they look to see if are very interactive and friendly with your peers or co-workers while you wait. So I began to hold a conversation with him. He look older than me but was actually younger and in high school. After about 5 minutes of waiting in the break room the manager called us over, shook hands and handed us like a 6 page packet of information to fill out including information like references, past work experience, availability and consent to a background/drug test. She had us sit at our own individual desks outside her office to fill that out and when finished were supposed to hand them to her. Kohls really looks for open availability especially for an upcoming school year. Unfortunately the other guy was more into sports for school and basically had no availability whatsoever so she had basically told her she didn't want to waste his time and told him if he is available to give her a call back, so he left. So overall, the interview was then one on one. It was fairly easy and lasted only about 10-15 minutes at the most. She didn't ask me any questions about ME and school only the basic interview questions. For example, Why do you want to work for Kohls? Name a time when you went above and beyond. Name a time when you got frustrated. How would your previous boss describe you? Will you and are you able to solicit credit? I cant remember the rest but one question Kohls is big about is Is the customer always right? It was a fairly easy interview, she asked if I had any questions and I asked about dress code which is business casual with closed toe shoes. After that she asked if I had anymore questions, I said no, she told me she'd let me know if I got the job shortly, we shook hands & I left. I live about 10-15 minutes from this Kohls and I was home for about 5 minutes and I received a call from the manager telling me I was her last interview of the day, she really liked me and my availability and she mainly hired me because of my apparel which is a plus for me! I took the job and now have orientation in 2 weeks. I have an Old Navy group interview a week before Kohls orientation and if i get the ON job before Kohls orientation I would certainly keep the ON job than Kohls because of the distance from my school. So unfortunately I may or may not have any experience to give about Kohls but I hope my interview experience has helped!

    Interview Questions
    • Name a time when you were frustrated and how did you handle it?   Answer Question
    Negotiation Details
    There was no negotiation. I will be paid minimum wage $8.25.
    Accepted Offer
    Positive Experience
    Easy Interview

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