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Liberty Mutual Insurance Paralegal/Legal Assistant Interview Questions & Reviews

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Paralegal/Legal Assistant Interview

Paralegal/Legal Assistant
Carmel, IN

I applied online and interviewed at Liberty Mutual Insurance.

Interview Details – At the time (2010) I was worried that I could be laid off from my job so I was throwing resumes around trying to find something comparable to what I was currently doing. I recall that I received an e-mail to set up a 1:1 interview and establishing a time was very easy. When I went to the office, a receptionist directed me to have a seat in their large office. The workers were almost all female and they were in cubicles. I have honestly never been in a place as quiet as that office - you could hear a pin drop and there were a LOT of people working there. I noticed from the workers I could see they were all wearing ear buds and were glued to a computer screen. This was honestly not what I expected when I applied for the position, and it was dramatically different from what I was doing at my then job. I met with a wonderful supervisor who conducted the interview - she was friendly and welcoming. However it was a bit of a put off when I went into her office because she had at least 4 other applicants resumes on her desk and the first thing she said was "OK now who are you, this is not you (holding some other resume) ok THIS is you (holding mine). I immediately felt like this would be a rushed interview because she would be having someone else come in shortly after myself. The interview was standard but it was very obvious that the job I applied for was not really why they contacted me. When she asked me about my current job and what I did there it was obvious that there was no comparison which was odd because I worked in the legal field and I was applying for a legal related position. At the end she said she was thinking about putting me in an assistant position but not anything like what I applied for and she was somewhat vague of what that job would entail. She then asked the all important salary question BUT it was awkward because she asked me what I thought I should make - and she knew I was making just above minimum wage at my current position. She made the statement after I reminded her of what I was making, "oh, well I don't want to low-ball you or anything" which to me meant that this position was also probably a minimum wage position. Overall it was not a bad experience, but at the time I felt like the transition from my then job to the one I interviewed for would be too much of a drastic change. I was working in a loud, very active office that was small and going to a large, quiet, seated environment was not was I was looking for at the time.

Interview Question – The question regarding pay was awkward. I would have thought the interviewer would have been more direct i.e. "you will be making X per hour" instead of her asking me what I thought I should be making especially since the job she had in mind for me was not what I applied for. Also, I asked the interviewer what the make up of the employees were and she indicated that most were young and inexperienced but that was great because of something about transitioning to paperless and young people were more inclined to "get it". I don't know, to me it came across as if older people were maybe less of an asset in an office like that. It was just an odd comment given the context of the question.   Answer Question

Reason for Declining – The position I applied for was not the reason I got the offer for an interview. The interviewer told me she had another (much lower level) position in mind when she read my resume. This is fine, but the interviewer was vague about what the job she had in mind actually was. She also was vague about pay scale and at the end of the interview she said she would e-mail me. It was like I was offered a position but not. I was actually hired somewhere else so I e-mailed her to decline any offer however.

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