Liberty Mutual Insurance

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Liberty Mutual Insurance Claims Interview Questions & Reviews

Updated Jul 23, 2014
All Interviews Received Offers

Getting an Interview  

62%
18%
4%

Interview Experience  

64%
20%
15%

Interview Difficulty  

Average Difficulty
140 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Difficult Interview

No Fault Claims Representative Interview

No Fault Claims Representative
Marlton, NJ

I applied online and the process took 4+ weeks - interviewed at Liberty Mutual Insurance in June 2014.

Interview Details – I applied online by uploading my resume and taking a couple competency tests. A week later I was called to set up a phone screening interview, where they asked a little bit about my previous work experience and a little about time-specific instances (ex - describe a time when you displayed excellent customer service to a difficult customer). At the end of the call, the recruiter told me she would like to have me come into the office for an open house, where I would interview again and job shadow, etc. That was a week later, and it was definitely a different experience. Myself and another applicant were first brought into a meeting room where an employee explained the principals and quality standards of Liberty Mutual, some history on the company, etc. Then I met with a manager for my first interview - again, VERY SPECIFIC. Name a time when...describe an instance when....and so on. I really had to prepare for this interview, so don't go in blind. Next I job shadowed a current employee, took a written test (it was an example of how I would handle a claim, steps I would take), took an online test very similar to the one I took when I applied online, and lastly took an interactive customer service test. Finally, I interviewed with one of the top managers who - again - asked me very time specific questions. Come up with lots of examples! The next day I was called by LM and offered a position pending a background check. The background check took about 2 weeks, and once it cleared my start date was another 2 weeks later, and now I'm going through 2 weeks of extensive training. It's a very very very very lengthy process, but this company is very impressive - offers excellent benefits and incentives, and everyone seems very happy here. Good team vibe, so you don't feel like they're just throwing you out on the floor and telling you to start answering calls without any help or training.

Interview Question – Name a specific time when you had to take on a leadership role, whether it be at a previous job, school, etc. How did others respond to your leadership? Did you have to overcome any obstacles while making your decisions?   View Answer

Negotiation Details – Because I had prior claims experience and prior medical experience, I was offered around 42,500. I didn't negotiate because I thought that was fair. The company encourages you to apply for other jobs within the company, so I intend on applying for a higher paid position within my first year here.


Accepted Offer

Positive Experience

Average Interview

Inside Auto Claims Representative Interview

Inside Auto Claims Representative
Liberty Lake, WA

I applied online and the process took 3+ months - interviewed at Liberty Mutual Insurance in July 2014.

Interview Details – Was hired internally. Employees still have to take the assessment and online test. There was a panel of managers and different questions about my past experiences. I was offered a position within 3 days. They didn't know at the time of the interview how many positions would ultimately be hired, so I was unsure if I would get an offer, although performance in previous position suggested I should.

Interview Question – Tell us about a time when you didn't feel so good about and outcome and how would you go back and change it.   Answer Question

Negotiation Details – No negotiation-


Accepted Offer

Positive Experience

Very Easy Interview

Claims Service Representative Interview

Claims Service Representative

I applied through college or university and the process took 5 days - interviewed at Liberty Mutual Insurance.

Interview Details – Job posting was listed on school career center website. It was requested that we submit a resume and open interviews would be held on campus within the next week. I went into the interview, which was very brief. It was only with one person and she asked the most basic and general questions. Most of the interview consisted of the interviewer explaining the company and the job they were hiring for. I received a call within a day offering me the job.

Interview Question – Explain a time when you had to deal with an angry customer and how you handled it.   Answer Question


No Offer

Neutral Experience

Average Interview

Customer Claims Representative Interview

Customer Claims Representative
Mishawaka, IN

I applied online and the process took a day - interviewed at Liberty Mutual Insurance in June 2014.

Interview Details – They have an online skills test. This basically mimics a computer screen with billing codes as well as a certain set up process. There was one or two I really think their answers did not work properly for. It's a timed test so I might say if it seems impossible, guess and go.

Interview Question – Why do you want to work for Liberty Mutual?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Claims Adjuster Interview

Claims Adjuster

I applied online and the process took 1 week - interviewed at Liberty Mutual Insurance in November 2011.

Interview Details – Applied online and rec'd call back a day or two later to schedule a phone interview. After the phone interview, I went into the actual office for an interview with two managers. The interview was pretty standard. They spent a lot of time explaining the role of the position. Afterward, the Q&A session was really about past experience.

Interview Question – Can you be the hub of a wheel? I had no idea what this meant at the time...   Answer Question

Negotiation Details – No, it was already set.


1 person found this helpful

No Offer

Negative Experience

Average Interview

Customer Claims Representative Interview

Customer Claims Representative
Irving, TX

I applied online and the process took a day - interviewed at Liberty Mutual Insurance in June 2014.

Interview Details – I applied online and received a call back a week later from a recruiter saying she needed a few minutes of my time. The recruiter starts to tell me about the job than proceeds to tell me she had 3 questions to ask me. At the end of the interview she stated she would give my information to the hiring managers and I would hear something in a couple days. Two days later on a Friday I received a rejection email. The whole interview process took 30 minutes.

Interview Question – When was a time you dealt with a difficult customer and how did you solve the issue?
Tell me why you're leaving your current job?
Why do you want to work for liberty mutual?
  Answer Question


Accepted Offer

Positive Experience

Average Interview

Inside Auto Claims Representative Interview

Inside Auto Claims Representative
Liberty Lake, WA

I applied online and the process took 2 weeks - interviewed at Liberty Mutual Insurance in June 2014.

Interview Details – The interview was given by a panel of department managers. They ask several questions chosen by professional to help them better understand your abilities, drawbacks, and personality. They also require you to complete an online timed computer test that covers customer service skills, concept comprehension, and personality traits. They also ask you to describe yourself and skills.

Interview Question – What is something that you recently did that may have left your employer in a lurch?   View Answer

Negotiation Details – No negotiating


Accepted Offer

Neutral Experience

Average Interview

Claims Specialist I Interview

Claims Specialist I
Los Angeles, CA

I applied through an employee referral and the process took 1 week - interviewed at Liberty Mutual Insurance.

Interview Details – 3 interviews, one with a manager, two with upper management. came in and went over resume, went over each job to discuss job duties for each. continue to answer any questions that i have had going into the company, suggestions on improvements

Interview Question – Give multiple examples of how you are your best or worst quality   Answer Question

Negotiation Details – non negotiable


Accepted Offer

Positive Experience

Average Interview

Claims Analyst Interview

Claims Analyst

I applied online and the process took 6 weeks - interviewed at Liberty Mutual Insurance in November 2010.

Interview Details – I started the process by completing an online application and was contacted by a hiring manager in HR by phone a few weeks later. I was asked the standard phone interview questions, nothing special as this was my first "real" job out of college. After being identified as a fit I was given the opportunity to interview with a Claims Manager at another location (I was applying from a different location than where the position was).

The in-person interview was pretty easy and straightforward. She explained the job in great detail and basically asked if I could do it and I provided some relevant examples of how I might fair based on my internship experiences. I was then taken to a cubicle and given two very simple math and logical reasoning tests, presumably to validate I had an IQ over 90. A few weeks later I was asked about a black mark on my record (pseudo-DUI type situation), explained what had happened, and was then offered a job. Pretty easy.

Interview Question – There really wasn't anything out of the ordinary. One of the most standard interviewing processes.   Answer Question

Negotiation Details – As this was an entry-level position and my first job, there was no room to negotiate. Based on the location, I was already in the highest salary bracket


No Offer

Positive Experience

Average Interview

Claims Training Program Interview

Claims Training Program
Irving, TX

I applied online and the process took 3 weeks - interviewed at Liberty Mutual Insurance in May 2014.

Interview Details – First phase: Applied online, including personality and skill inventory.

Second phase: Phone call with campus recruiter. Lots of STAR questions ("tell me about a time when...") Also had to email unofficial transcript to verify GPA

Third phase: In person interview with claims team managers. Again, lots more STAR questions covering every job listed on my resume. Also had a 'job shadow' but this consisted of nothing more than talking to an employee - she didn't do any work for the 10 minutes I was with her. Still, it was a good opportunity to ask questions about company culture.

After that, recruiter got in touch with me a couple times to keep me updated on where they were in the hiring process. In the end I got another offer before they finished.

Interview Question – Tell me about a time when you had to deliver bad news to someone.   Answer Question

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