Liberty Mutual Insurance

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Liberty Mutual Insurance Claims Interview Questions

Updated Jan 15, 2015
Updated Jan 15, 2015
165 Interview Reviews

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  1.  

    Claim Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at Liberty Mutual Insurance.

    Interview Details

    Interviewed over the phone. The nice thing about this is you are judged by your words and work history and not appearances. They were run of the mill questions; the canned one's most employers are getting out of their HR handbooks and asking everyone. There was no negotiating. They go through different agencies and I found male co-workers who were unlicensed, with no degree or experience were being paid over two times the amount that I was getting. I am licensed with a degree and experience.

    Interview Questions
    • They were run of the mill questions; the canned one's most employers are getting out of their HR handbooks and asking everyone.   Answer Question
    Negotiation Details
    There was no negotiating. They go through different agencies and I found male co-workers who were unlicensed, with no degree or experience were being paid over two times the amount that I was getting. I am licensed with a degree and experience.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Bodily Injury Claims Specialist II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Received email for phone interview. 1st time scheduled no one called but week later was set up for another time. Had phone interview and thought it went really well. Was told would be called in a week to come in for in person interview. No call came another week went by. I emailed the recruiter they went with someone else. A new position was listed a couple of days ago so I applied again & this time 3 days later I get a thanks but no thanks email. I'm seriously bummed. I have 14 years of experience in disability & claims investigations so am confused as well. Would love to have an in.person interview to be able to look at someone and talk about my experience & what an awesome addition I would be for their company & would be loyal as my current employment has been for 14 years.

    Interview Questions
    • Tell me one time how you had to deliver bad news & how did the person react to it.   Answer Question
    No Offer
    Neutral Experience
  3.  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 4+ weeksinterviewed at Liberty Mutual Insurance.

    Interview Details

    I applied through my school's job website and was redirected to their application site. Took a long intelligence test with grammar and math questions. A week later I recieved a request for a phone interview. A week after that I was scheduled for an in person interview. I met with a manager, then I Watched someone work. Then I met with two other managers. They mostly seemed concerned with whether or not I could handle a high volume of emails and calls, that I would be calm under pressure.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Bodily Injury Claim Specialist Interview

    Anonymous Interview Candidate in Duluth, GA
    Anonymous Interview Candidate in Duluth, GA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Liberty Mutual Insurance.

    Interview Details

    I actually went to the open house for claim positions where they actually did on the spot meet & greets with team managers. A few days after applying I received an email grom the recruiter for a face to face interview that following week. Most people get phone interviews but having been to the open house was a substitute for the phone interview. The 1st interview was about 45 mins and was a series of scenario questions. They are looking for a specific instance for each scenario and expect pretty in depth answers.

    Interview Questions
    • Tell me about a time you had to deliver bad news. How did you handle it and what was the result?   Answer Question
    • How would you handle conflict with a peer in the workplace?   Answer Question
    • Why are you leaving your current employer? How long would it take for you to make a contribution to Liberty Mutual?   Answer Question
    Negotiation Details
    No negotiation. They asked what salary I was comfortable with and gave me just that. The salary is extremely fair with benefits, bonuses, and advancement opportunities.
    Accepted Offer
    Average Interview
  6. 2 people found this helpful  

    Claims Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Liberty Mutual Insurance in November 2014.

    Interview Details

    I applied online and was contacted about 2 weeks later to set up a phone interview. The phone interview lasted about 45 minutes and was mainly behavioral questions, and questions about my background and why I wanted to work for Liberty Mutual.

    We scheduled an in-person interview for a few weeks later, during which I met with three different supervisors (three 1:1 interviews) and got the chance to talk to a current employee. The managers gave me more information about the office culture and job requirements. They also asked more behavioral questions.

    The people I met with all seemed happy to be working there. The Claims environment definitely seemed stressful, but also interesting and rewarding.

    Interview Questions
    • Describe a time you had to make an important decision without having all of the information you needed.   Answer Question
    Negotiation Details
    Not much negotiation available, since it's my first job out of college. However, the salary and benefits were very generous.
    Accepted Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Claims Specialist Interview

    Anonymous Interview Candidate in Hingham, MA
    Anonymous Interview Candidate in Hingham, MA
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Liberty Mutual Insurance.

    Interview Details

    Phone screen with rep from Florida hiring for a position in Ma. Behavioral a questions and review of work history and experience. Recvd a call for interview a week later. Keep in mind I was a previous employee. I had a 2 -hr interview with 4 managers . all behavioral questions. A week later I saw on liberty mutuals hr profile my app was withdrawn. I called the recruiter to ask why would that status change with out my actual knowledge ... Instead of a call back ...they responded with am email they are not considering me for the position which was strange in the way the series of events played out.

    Interview Questions
    • Name a time you had to make a decision with limited information?   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  8. 1 person found this helpful  

    Bodily Injury Claims Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview was basically behvioral based. Tell me about a time, yadda, yadda, yadda. The managers who interviewed me laid back and made me feel very comfortable. During the interview they asked me a techical insurance term, which was different because I never completed an interview where they actually tested my knowledge on the spot.

    Interview Questions
    No Offer
  9.  

    Senior Customer Claims Representative Interview

    Anonymous Interview Candidate in Warrenville, IL
    Anonymous Interview Candidate in Warrenville, IL
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at Liberty Mutual Insurance in November 2014.

    Interview Details

    Originally spoke to Liberty Mutual through my school's career fair. Had a phone interview that lasted about 30 minutes. Received a phone call a few days later to come in for a in office interview. Process took about three hours. Had a presentation with a group of candidates then broke off and did two individual interviews followed by a short exam.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  10.  

    Disability Claims Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 weeksinterviewed at Liberty Mutual Insurance in November 2014.

    Interview Details

    My experience with Liberty Mutual has been great so far. My interview was earlier this week and I have not heard back yet, but even if I do not get the position, I have been impressed with the company thus far (I’ve had some disappointing interviews up until this point). Like many of the reviews I have read about them on this site, everyone has been very nice.

    I applied online and was given an assessment to take. I would say it was moderately difficult with some word analogies and reading comprehension. Also had some personality related questions.

    Next I received an email about setting up a phone interview. This was planned for the next week. I was asked some behavioral style questions and the women I spoke with was very nice. It lasted about 30 minutes. A few days later I received an email to set up my in person interview, which ended up being about two weeks later.

    I was interviewed by three managers total and they each asked five behavioral style questions and took notes. They were all very friendly and provided feedback on all my answers which made it easy to develop a rapport. After being interviewed by two managers (each individually), I did a job shadow for an hour; also very pleasant experience. Then I had to do two writing samples. They gave me two worksheets with scenarios and I had to right a formal business letter for the first scenario then an email for the second (hand write, btw). I did not find this difficult. Then I was interviewed by the last, also super friendly manager. I was there for about three and a half hours. I followed up with my recruiter and she informed me she will know more next week.

    UPDATE: I received a job offer yesterday (one day shy of a week from my in person interview). One thing I did was made sure that I stayed in contact with the recruiter, to make her aware that I was still interested. I am now beginning the background process.

    Interview Questions
    • Name a skill you have been working on improving within the last year.   Answer Question
    • Name a time you had to work with a difficult co-worker.   Answer Question
    • Name a time when you were not able to complete a goal and how you dealt with it.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  11.  

    Claims Specialist I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Liberty Mutual Insurance.

    Interview Details

    I had one phone interview of general behavioral questions and one in person interview with 3 separate managers. The process very quick and about 2 weeks from application to offer.

    Interview Questions
    • Tell me about a time you handled a very upset customer.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

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