Liberty Mutual Insurance

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  www.libertymutualgroup.com

Liberty Mutual Insurance Claims Interview Questions

Updated Dec 14, 2014
Updated Dec 14, 2014
161 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Bodily Injury Claim Specialist Interview

    Anonymous Interview Candidate in Duluth, GA
    Anonymous Interview Candidate in Duluth, GA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Liberty Mutual Insurance.

    Interview Details

    I actually went to the open house for claim positions where they actually did on the spot meet & greets with team managers. A few days after applying I received an email grom the recruiter for a face to face interview that following week. Most people get phone interviews but having been to the open house was a substitute for the phone interview. The 1st interview was about 45 mins and was a series of scenario questions. They are looking for a specific instance for each scenario and expect pretty in depth answers.

    Interview Questions
    • Tell me about a time you had to deliver bad news. How did you handle it and what was the result?   Answer Question
    • How would you handle conflict with a peer in the workplace?   Answer Question
    • Why are you leaving your current employer? How long would it take for you to make a contribution to Liberty Mutual?   Answer Question
    Negotiation Details
    No negotiation. They asked what salary I was comfortable with and gave me just that. The salary is extremely fair with benefits, bonuses, and advancement opportunities.
    Accepted Offer
    Average Interview
  2.  

    Claims Specialist Interview

    Anonymous Interview Candidate in Hingham, MA
    Anonymous Interview Candidate in Hingham, MA
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Liberty Mutual Insurance.

    Interview Details

    Phone screen with rep from Florida hiring for a position in Ma. Behavioral a questions and review of work history and experience. Recvd a call for interview a week later. Keep in mind I was a previous employee. I had a 2 -hr interview with 4 managers . all behavioral questions. A week later I saw on liberty mutuals hr profile my app was withdrawn. I called the recruiter to ask why would that status change with out my actual knowledge ... Instead of a call back ...they responded with am email they are not considering me for the position which was strange in the way the series of events played out.

    Interview Questions
    • Name a time you had to make a decision with limited information?   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Disability Claims Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 weeksinterviewed at Liberty Mutual Insurance in November 2014.

    Interview Details

    My experience with Liberty Mutual has been great so far. My interview was earlier this week and I have not heard back yet, but even if I do not get the position, I have been impressed with the company thus far (I’ve had some disappointing interviews up until this point). Like many of the reviews I have read about them on this site, everyone has been very nice.

    I applied online and was given an assessment to take. I would say it was moderately difficult with some word analogies and reading comprehension. Also had some personality related questions.

    Next I received an email about setting up a phone interview. This was planned for the next week. I was asked some behavioral style questions and the women I spoke with was very nice. It lasted about 30 minutes. A few days later I received an email to set up my in person interview, which ended up being about two weeks later.

    I was interviewed by three managers total and they each asked five behavioral style questions and took notes. They were all very friendly and provided feedback on all my answers which made it easy to develop a rapport. After being interviewed by two managers (each individually), I did a job shadow for an hour; also very pleasant experience. Then I had to do two writing samples. They gave me two worksheets with scenarios and I had to right a formal business letter for the first scenario then an email for the second (hand write, btw). I did not find this difficult. Then I was interviewed by the last, also super friendly manager. I was there for about three and a half hours. I followed up with my recruiter and she informed me she will know more next week.

    UPDATE: I received a job offer yesterday (one day shy of a week from my in person interview). One thing I did was made sure that I stayed in contact with the recruiter, to make her aware that I was still interested. I am now beginning the background process.

    Interview Questions
    • Name a skill you have been working on improving within the last year.   Answer Question
    • Name a time you had to work with a difficult co-worker.   Answer Question
    • Name a time when you were not able to complete a goal and how you dealt with it.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
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  5.  

    Senior Customer Claims Representative Interview

    Anonymous Interview Candidate in Warrenville, IL
    Anonymous Interview Candidate in Warrenville, IL
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at Liberty Mutual Insurance in November 2014.

    Interview Details

    Originally spoke to Liberty Mutual through my school's career fair. Had a phone interview that lasted about 30 minutes. Received a phone call a few days later to come in for a in office interview. Process took about three hours. Had a presentation with a group of candidates then broke off and did two individual interviews followed by a short exam.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  6.  

    Bodily Injury Claims Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview was basically behvioral based. Tell me about a time, yadda, yadda, yadda. The managers who interviewed me laid back and made me feel very comfortable. During the interview they asked me a techical insurance term, which was different because I never completed an interview where they actually tested my knowledge on the spot.

    Interview Questions
    No Offer
  7.  

    Claims Specialist I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Liberty Mutual Insurance.

    Interview Details

    I had one phone interview of general behavioral questions and one in person interview with 3 separate managers. The process very quick and about 2 weeks from application to offer.

    Interview Questions
    • Tell me about a time you handled a very upset customer.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Liberty Mutual Insurance.

    Interview Details

    Applied online, received an email from the hiring recruiter within a couple of days, scheduled a phone interview with that recruiter for the following week. After the phone interview, the recruiter scheduled the in-person interview for the following week. Went in to reception, they called the interviewing manager. The first round of questions was with a team manager and a person who was on the fast track senior training program. After that round of questioning (30-45 minutes) I took a few online skills tests and then I sat with an employee to watch her take a call. Then I met with another team manager to answer more questions (another 30 minutes). That team manager informed me of next steps and advised I would be contacted if they were going to start me in the next training group (over a month from the interview date). I went home, completed a background check through a third party then waited over 3 weeks before getting a call with a job offer.

    Interview Questions
    • They were all Situation-Action-Response questions. "Tell me about a time when you dealt with a challenging customer..." etc.   Answer Question
    Negotiation Details
    The recruiter stated that the position started between 35 and 40 a year. The last interviewing manager did not give a range but asked what my salary requirements were. I kept my answer within the starting range and no negotiation took place.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9. 1 person found this helpful  

    Senior Customer Service Claims Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Liberty Mutual Insurance.

    Interview Details

    Phone interview went well. When I went in for the face interview I met with 2 different managers to interview. Some of the managers are friendly but others you could tell were FAKE

    Accepted Offer
  10. 1 person found this helpful  

    Commercial Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Liberty Mutual Insurance.

    Interview Details

    1st interview was over the phone and took roughly 10-15 minutes asking mostly very general situational questions. 3 days later, I was called to scheduled an interview that took roughly 4 hours. They had me sit with 2 different employees for 10 min each and watch them do their jobs. Then, after about an hour and a half of situational & behavioral questions with 2 supervisors I then had to do a series of computer tests (some timed), consisting of simple math, "what would you do?" type questions, a typing test, a few mock phone calls, (mainly to test listening comprehension and sales ability, even though my particular job has nothing to do with sales), then about 5 days later they called me back in for an hour to meet with a manager who had a few more questions for me, (but it was less rigid and more conversational), and then they had me meet the person who would be my direct supervisor and made me an offer.
    There is also a very involved background check (takes about 2 weeks), due to the nature of the job and having access to people's private information.

    Interview Questions
    • Name 3 things that a previous manager(s) has told you about your job performance, good or bad, and what did you learn from it?   Answer Question
    Negotiation Details
    No negotiation. This is what the job offers, take it or leave it. They interviewed 60 people for 6 positions, there was someone else lined up to accept if I declined.
    Accepted Offer
    Difficult Interview
  11.  

    Claims Specialist III Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 1+ weekinterviewed at Liberty Mutual Insurance in October 2014.

    Interview Details

    Complete a phone interview. I was called for an interview at the claims office. The interview was 2 hours. The interview was with two different group of managers. About one hour with each group. You then sit with a current employee.

    Interview Questions
    Negotiation Details
    They would not negotiate the salary.
    Accepted Offer
    Positive Experience
    Difficult Interview

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