Liberty Mutual Insurance
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www.libertymutualgroup.com Boston, MA 5000+ Employees

Liberty Mutual Insurance Claims Interview Questions & Reviews

Updated Jul 4, 2014
All Interviews Received Offers

Getting the Interview 

63%
17%
4%

Interview Experience 

63%
20%
15%

Interview Difficulty 

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1 person found this helpful

No Offer

Negative Experience

Average Interview

Customer Claims Representative Interview

Customer Claims Representative
Irving, TX

I applied online and the process took a day - interviewed at Liberty Mutual Insurance in June 2014.

Interview Details – I applied online and received a call back a week later from a recruiter saying she needed a few minutes of my time. The recruiter starts to tell me about the job than proceeds to tell me she had 3 questions to ask me. At the end of the interview she stated she would give my information to the hiring managers and I would hear something in a couple days. Two days later on a Friday I received a rejection email. The whole interview process took 30 minutes.

Interview Question – When was a time you dealt with a difficult customer and how did you solve the issue?
Tell me why you're leaving your current job?
Why do you want to work for liberty mutual?
  Answer Question

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Accepted Offer

Positive Experience

Average Interview

Inside Auto Claims Representative Interview

Inside Auto Claims Representative
Liberty Lake, WA

I applied online and the process took 2 weeks - interviewed at Liberty Mutual Insurance in June 2014.

Interview Details – The interview was given by a panel of department managers. They ask several questions chosen by professional to help them better understand your abilities, drawbacks, and personality. They also require you to complete an online timed computer test that covers customer service skills, concept comprehension, and personality traits. They also ask you to describe yourself and skills.

Interview Question – What is something that you recently did that may have left your employer in a lurch?   View Answer

Negotiation Details – No negotiating

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Accepted Offer

Neutral Experience

Average Interview

Claims Specialist I Interview

Claims Specialist I
Los Angeles, CA

I applied through an employee referral and the process took 1 week - interviewed at Liberty Mutual Insurance.

Interview Details – 3 interviews, one with a manager, two with upper management. came in and went over resume, went over each job to discuss job duties for each. continue to answer any questions that i have had going into the company, suggestions on improvements

Interview Question – Give multiple examples of how you are your best or worst quality   Answer Question

Negotiation Details – non negotiable

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Accepted Offer

Positive Experience

Average Interview

Claims Analyst Interview

Claims Analyst

I applied online and the process took 6 weeks - interviewed at Liberty Mutual Insurance in November 2010.

Interview Details – I started the process by completing an online application and was contacted by a hiring manager in HR by phone a few weeks later. I was asked the standard phone interview questions, nothing special as this was my first "real" job out of college. After being identified as a fit I was given the opportunity to interview with a Claims Manager at another location (I was applying from a different location than where the position was).

The in-person interview was pretty easy and straightforward. She explained the job in great detail and basically asked if I could do it and I provided some relevant examples of how I might fair based on my internship experiences. I was then taken to a cubicle and given two very simple math and logical reasoning tests, presumably to validate I had an IQ over 90. A few weeks later I was asked about a black mark on my record (pseudo-DUI type situation), explained what had happened, and was then offered a job. Pretty easy.

Interview Question – There really wasn't anything out of the ordinary. One of the most standard interviewing processes.   Answer Question

Negotiation Details – As this was an entry-level position and my first job, there was no room to negotiate. Based on the location, I was already in the highest salary bracket

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No Offer

Positive Experience

Average Interview

Claims Training Program Interview

Claims Training Program
Irving, TX

I applied online and the process took 3 weeks - interviewed at Liberty Mutual Insurance in May 2014.

Interview Details – First phase: Applied online, including personality and skill inventory.

Second phase: Phone call with campus recruiter. Lots of STAR questions ("tell me about a time when...") Also had to email unofficial transcript to verify GPA

Third phase: In person interview with claims team managers. Again, lots more STAR questions covering every job listed on my resume. Also had a 'job shadow' but this consisted of nothing more than talking to an employee - she didn't do any work for the 10 minutes I was with her. Still, it was a good opportunity to ask questions about company culture.

After that, recruiter got in touch with me a couple times to keep me updated on where they were in the hiring process. In the end I got another offer before they finished.

Interview Question – Tell me about a time when you had to deliver bad news to someone.   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Auto Claims Adjuster Interview

Auto Claims Adjuster
Phoenix, AZ

I applied online and the process took 2 months - interviewed at Liberty Mutual Insurance in May 2014.

Interview Details – The on-line assessments were precise and geared towards the actual position, rather than a generic overview of skills. The initial phone interview with the recruiter was detailed and she was very friendly; I felt extremely comfortable speaking with her.
When at the face-to-face interview, I was there for over 4 hours and actually got to sit with a current employee and watch her do her job. Upon completion of my time there, I felt they truly knew who I was and what I was looking for, as well as vice versa.

Interview Question – There was a written test at the end that presented a mock situation with handling a claim. Considering I have had zero prior claims experience, I was not sure whether I had answered it well or not.   Answer Question

Negotiation Details – I was offered the highest end of the hiring salary, so there wasn 't anything to negotiate. The benefits begin on the first day and it is a Monday through Friday schedule. It couldn't be more perfect.

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Associate Claims Specialist Interview

Associate Claims Specialist
Sacramento, CA

I applied through college or university and the process took 2 weeks - interviewed at Liberty Mutual Insurance in May 2014.

Interview Details – I was contacted by a university recruiter via email to apply online at a link and specify a time that works best for me to do a phone interview. I did a 30-min pre-screening phone interview that asked about my university, my major, my extra-curricular activities, why I was interested in working in insurance, why I was drawn to Liberty Mutual Insurance as an organization, what skills did I have for the job. Then she asked a couple of "Give me a time when..." questions. Then I was called later that day for an in-person interview in the main office for a 1-on-1 interview with a hiring manager. I had a 30 minute scheduled in-person interview with the hiring manager but we ended up speaking for an hour. She went over my resume line-by-line asking additional questions about my educational background, previous jobs, career goals, and then more behavioral questions.

Interview Question – Give me an example of a time when you had to make the most important decision of your life so far.   Answer Question

Negotiation Details – There was no negotiation, the salary was predetermined, the benefits are standard, and the conditional acceptance letter was as well.

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Accepted Offer

Positive Experience

Difficult Interview

Claims Intern Interview

Claims Intern

I applied through college or university and the process took 3+ weeks - interviewed at Liberty Mutual Insurance in March 2014.

Interview Details – First, the recruiter emailed me. I was excited to be contacted, so I quickly replied. I completed the application and IQ assessment within a day. After completing it, I emailed her, and we scheduled a phone interview within the next couple of days. After the phone interview, which consisted of a detailed explanation of my experience and some behavioral questions, she offered me an in person interview. At the interview, I was interviewed one-on-one by two very nice ladies. The interview was truly two way: I asked questions about whether the job was fit for me and they asked questions about whether I was fit for the job. Then, they asked many behavioral questions. Afterwards, the recruiter contacted me the next business day (it was Friday) to inform me that I had been selected for the position. She asked for me to fax some forms in for the background check. After I did, the background check took about a week and a half. They asked for some W-2's, I sent them. Then I was contacted by the team that I would be working with. Overall, it was a smooth and structured process!

Interview Question – Describe a time when you were already overwhelmed with a responsibility and more work was given to you? How did you handle it?   View Answer

Negotiation Details – I was far too nervous to attempt to negotiate salary, considering their paying almost twice what other internships pay around here.

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Accepted Offer

Positive Experience

Average Interview

Claims Intern Interview

Claims Intern
Irving, TX

I applied through college or university - interviewed at Liberty Mutual Insurance in April 2014.

Interview Details – I applied for the internship through my college career page and I received an email for a phone interview a few days later. The phone interview went well, it was mainly talking about my resume and a few scenario-based questions. A week later I received a call that I was invited to the office for the in-person interview. I first met with two managers in Workers Comp, and it was all scenario-based questions. Then I met with the manager for Auto-Claims and it was the same type of questions. About two weeks after the interview, I received an offer.

Interview Question – They asked me if I knew anything about the insurance industry, so make sure to do research beforehand.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Claims Training Program Interview

Claims Training Program
Sacramento, CA

I applied online and the process took 3+ weeks - interviewed at Liberty Mutual Insurance in April 2014.

Interview Details – I initially applied online. I received an email asking me to take a 45 minute test via their website. A campus recruiter sent me an email asking to schedule a time the following week to chat. The phone interview went well. Asked a few behavioral questions. Also asked "Why do you want to leave your current position?" and "Why do you want to work for Liberty Mutual?" She said that she would pass my resume along and that I should hear something back the following week.

She called me the next week and told me that I had been selected for an in person interview. I interviewed with the Claims Manager of the office. She was nice, but I could not tell how the interview went based off of her demeanor. She asked multiple behavior questions. Please come ready with some scenarios in your head already. She asked questions around time-management, thinking outside-of-the-box, and why I wanted to work for Liberty Mutual. Also, be prepared to ask follow up questions!

Interview Question – Tell me about the toughest decision that you've recently had to make.   Answer Question

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