Liberty Mutual Insurance

www.libertymutualgroup.com

Liberty Mutual Insurance Sales Representative Interview Questions

Updated Jan 14, 2015
Updated Jan 14, 2015
86 Interview Reviews

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  1.  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Liberty Mutual Insurance.

    Interview Details

    Pretty lengthy and involved hiring process. Upon application, you will have to do an online personality test and skills test. If you pass those, a recruiter will call and speak with you about the available positions and give you their view of what the job duties are. You will then be set up with an interview with the branch manager. Depending on your background, you may be required to do a marketing plan and present it at the second interview. He will determine if you move on to the final interview with the area manager. If the area manager gives the okay, you will most likely get a job offer call from the branch manager.

    Interview Questions
    • Fairly predictable questions, nothing out of the ordinary.   Answer Question
    Negotiation Details
    No real negotiation, salaries are set per state guidelines.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Liberty Mutual Insurance.

    Interview Details

    Online Assessment, Phone interview by recruiter, in person interview with branch manager twice , in person interview with branch manager and area manager. Background check. Takes anywhere from 2-3 months for the interview and hiring process.

    Interview Questions
    Negotiation Details
    No negotiations since it is a salary+commission position
    Accepted Offer
    Positive Experience
    Difficult Interview
  3. 1 person found this helpful  

    Insurance Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 1+ weekinterviewed at Liberty Mutual Insurance.

    Interview Details

    I was referred into the company by a local seasoned employee. I received a email to apply online and complete a online personality profile exam with an assigned application code. After completing the profile I was expecting an interview with the local branch manager per the instruction from the website. Instead I got an email to schedule a 8am call with a talent acquisition person back east. I was very disappointed she was not prepared and i was on hold a long time. Even in the interview she was distracted. I feel she should of rescheduled when she could be focused on the interview. I had to repeat my answers to her a couple times, was very odd experience. The questions were mostly general, but she kept going back to wanting to know the success i had in my latest job. It was not a sales job and was not related to the position, and i kept needing to pull info and success from other past jobs that was related. It seamed they was wanting someone that was succeeding at a high level in their current sales job that was related. She told me that next monday I would get a call from the local branch manager for a on site interview and she gave me the address. She also told me i scored very high in the profile exam and wanted to know if i was entertaining any other offers. Monday came and I heard nothing from them and I called to find out where things stood had to leave a message for a return call. Later that week i got an email from a different talent acquisitions person back east that they was moving forward with different candidates. Really bummed me out, I really wanted the job.

    Interview Questions
    • Being asked how i prospected and sold in my latest job that was a security management job. It through me for a loop. Makes me wonder if she even had my resume out.   Answer Question
    No Offer
    Negative Experience
    Average Interview
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  5.  

    Insurance Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    There was an online assessment and phone screen. The online assessment took about forty-five minutes to complete. After the assessment and application was completed, I received a phone call from the talent acquisition manager. The phone interview was unprofessional and unclear. She asked a few questions and did not indicate this was the formal interview. I was unimpressed after the interview.

    Interview Questions
    • Why are you interested in another opening we have?   View Answer
    No Offer
  6. 2 people found this helpful  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Liberty Mutual Insurance in November 2014.

    Interview Details

    The normal procedure is: online screening by recruiter including personality assessment, initial interview, follow-up interview. I met a recruiter at a job fair and received a 1st. interview about two weeks later by the hiring manager before my online assessment was completed.

    The interview questions were not difficult, mostly scenario questions like "Tell me how you would go about finding new sales prospects" or "Explain how you handled a situation where there was a communication break-down with a customer".

    The job entails spending about 60% of the time prospecting, which entails cold calling and making online presentations to existing Affinity Group customers. In the first year of sales, the goal is to obtain as many referral sources as possible (ie, loan officers, realtors, etc...). The prospecting goal is to hit 15 quotes per week and writing 200-300 new policies per year. Evening work (2-3 nights per week) is required to follow-up with leads made during the day.

    Liberty Mutual starts new reps. out in training first with a base salary and as commissions are made the base salary is reduced until compensation is 100% commission. First year goal is 60-70k and it was suggested even someone making 50k could be fired their first year. Renewal policies are paid a residual.

    Even though I did not receive further consideration, Liberty Mutual staff were very professional and interested in finding the right person for the position.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied online with a referral. Got an email to schedule a phone interview. Was told it would be 45-mins to and hour but only lasted about 15 minutes. It felt the recruiter was trying to sell me on the job more than I was trying to sell her on me. Very basic questions about my background, no curve balls. She said she'll set up me with an area manager for an in person interview.

    In person interview was supposed to be long but only lasted 20 minutes (I may have bombed it) the manager was reading generic questions from a form and writing down my answers as I spoke. An example of the a questions was "What was a time you had to resolve a problem with a customer?, What were the action steps you took to overcome this problem? What was the outcome?" It was a very "worksheet format"'interview

    Interview Questions
    • She asked if I had any questions for her and seemed disappointed I didn't.   Answer Question
    No Offer
  8. 2 people found this helpful  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at Liberty Mutual Insurance.

    Interview Details

    Three interviews, one over the phone, two in-person. It's all behavioral-based interviewing: "tell me about a time when..." They want to get to know you and how you work as a n individual. I've worked in the role for just shy of a year now and there is a high turnover - they need to know you are a self-starter with a strong will to succeed in this business.

    Interview Questions
    • "Tell me about a time when you explained something very complicated to someone."   Answer Question
    Negotiation Details
    They set expectations at the beginning, there is no negotiating.
    Accepted Offer
    Average Interview
  9.  

    Insurance Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    It is a very difficult interview process. You have to take a profile test. Always answer the questions as if you are self employed business owner. At least 3 interviews to go thru a few levels of management.

    Interview Questions
    Accepted Offer
  10.  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Liberty Mutual Insurance.

    Interview Details

    The HR rep was very straightforward and polite. He sounded very attentive and interested in what I had to say. The conversation went well and I was asked to come visit the main office immediately.

    Interview Questions
    Declined Offer
    Neutral Experience
    Average Interview
  11.  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Only had first initial phone interview. I have previous insurance sales experience, so most of the questions were regarding my experiences and there was not really any difficult questions. Most of the time, the interviewer explained the company and position to me, basically attempting to sell me on the role. I then took an assessment, where the math questions were surprisingly difficult. I talked to the recruiter again who explained next steps. I have followed up via email but haven't heard a response back yet.

    Interview Questions
    No Offer

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