Liberty Mutual Insurance

www.libertymutualgroup.com

Liberty Mutual Insurance Senior Customer Service Interview Questions

Updated Oct 15, 2014
Updated Oct 15, 2014
3 Interview Reviews

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  1. 1 person found this helpful  

    Senior Customer Service Claims Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Liberty Mutual Insurance.

    Interview Details

    Phone interview went well. When I went in for the face interview I met with 2 different managers to interview. Some of the managers are friendly but others you could tell were FAKE

    Accepted Offer
  2. 3 people found this helpful  

    Senior Claims Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at Liberty Mutual Insurance in May 2012.

    Interview Details

    I thought this was a great experience. Entire interview day lasted about 3 /12 hours. There was a presentation on the company and position, you job shadowed someone in the role to see how it works first hand, you had 2 interviews, and you took an assessment (similar to the one that was part of the online application process). They really want to make sure you are a good fit for them, and that they are a good fit for you! At the conclusion we asked when we would know if we would be offered or denied employment, and they said within 24hrs to one week. That same day I received an email asking for more information to continue the process (background check), and received my offer within 4 business days from the interview day!

    Interview Questions
    • Typical behavioral based questions; the ones where they ask about situiations and how you handle them.   Answer Question
    Negotiation Details
    No negotation on the salary offered, but I did ask. I was explained the range (which is listed with the job posting), and how experience plays a roll into where you fall on the range scale.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Liberty Mutual Insurance in January 2012.

    Interview Details

    Applied online, contacted 2 weeks later for interview. Interviewed with 2 managers, both very young. But seemed like a good fit. Was told would hear back in a week or so. Received standard HR email that would not be proceeding after 2 weeks.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview

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