LivingSocial Sales Executive Interview Questions & Reviews
Getting an Interview
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Very Easy Interview
Account Executive, Outside Sales Interview (Negative Experience; Very Easy Interview)
I applied through other source and the process took 1 week - interviewed at LivingSocial in October 2013.
Interview Details – I was contacted by a "talent acquisition specialist" at their corporate office who found me via my profile on linked in. I have seen this term "talent acquisition specialist" frequently as of late. I remember when they were referred to as HR.
Interview Question – There were Not any difficult questions per say, but very redundant; asking the same question 5 different ways. The questions were very remedial, Entry level questions. Answer Question
Inside Sales - Account Executive Interview (Neutral Experience; Average Interview)
I applied through an employee referral and the process took 3+ weeks - interviewed at LivingSocial in May 2011.
Interview Details – I applied fot the Account Executive position after being referred by a colleague who manages a sales team for LivingSocial. The phone interview was a big success. I had a very nice conversation with the recruiter and she was impressed with my qualifications.
After a 45-minute phone call, the recruiter said "Wow, that was one of the better phone interviews I've been a part of... I'm definitely recommending you for the next round, which will be a group interview in front of a panel in Santa Monica. The only problem is, we just held our group interviews last week and I'm uncertain when we are going to schedule our next set. They usually occur once a month. Please be patient and I will follow-up with you when we determine when the panel will be available next...."
Unfortunately, the only communication between the recruiter and I following our phone interview came when I emailed her a thank you note and she replied.. 5 weeks passed without any word. Then, very unexpectedly, I received an email from someone other than my recruiter informing me they were "holding off on further interviews at this time."
Needless to say, I was disappointed. I am very interested in working for LivingSocial. I believe they have a marvelous business model and I've heard good things about their work culture. I'm simply at the mercy of their hiring process and waiting in limbo at this time. Hopefully, they will end their hiring freeze and schedule in-person interviews again soon.
Interview Question – What type of business would you consider to be a good client for LivingSocial? View Answer
Account Executive - Inside Sales Interview (Positive Experience; Easy Interview)
I applied online and the process took 1+ week - interviewed at LivingSocial in April 2011.
Interview Details – Let me start by saying Livingsocial seems to be a great company thats on the fast-track to being a top notch company. I have previously read on Glassdoor, some of the quirks about this company and knew what to expect.
The first interview was via telephone. The recuruiter I spoke with, a nice lady was great. She was professional, kind and helpful. When going through the interview questions, she actually seemed to care about wanting to learn more about you.
I made it to the next stage, where I was given an appointment time and place, at a big hotel. I showed up 30 minutes before my scheduled time. About an hour later, I was called in to do my first face to face interview. (The same recruiter I had spoken to on the phone was also present, and was just as nice in person.)
In my face to face, I was told to role play. It was not tough, but the interviewers threw up some really great objections, ones I could not answer without knowing a little more on how LS works... Nevertheless, the two gentlemen were very friendly.
I made it to the next step, where they told me to come back in 3 hours for another interview.
The second interview started 30 minutes late as well. (Understandable since these people also had other job functions that needed to be attended to back home) The second started with my resume review, work history, etc.... They proceeded to ask me questions like:
1. Why Livingsocial?
2. If you are doing great in your current position, why do you want to make the change?
3. Since LS is different from your current sales industry, how do we know you can do well?
I felt I had good and honest answers for each and thought I did well. Then, they thanked me a wished me a great weekend.
I was expecting a call later that day with an offer. Some of the people there did seemed to have gotten offers on the spot, which you can tell because the recruiter was telling them to fill out certain forms by certain dates.
Sad to say, I did not get that phone call.
Overall, good experience.
Although, a few eyebrows were raised...
1. There were a few people (4-6) that have worked with 3 of the hiring team members that was present that day, same company. (from the names, both my interviewers from my second face to face interview). The applicants were coming back from their interviews like it was a done deal. To be honest, I understand that but was kinda unsetling....
2. Reason 1 may be the culprit, but during my second face to face, the interviewers seemed very cold in a way. (Not overtly so) I have a Masters in Psychology and are able to read people very well. They asked questions in a manner to provoke a negative response or was just indifferent. Personally, I kept constant eye-contact, didn't stutter, my arms weren't flying everywhere. My tone was perfect for a professional interview. They didn't smile. (I think they were just going through the motions with me.)
I have a proven track record in sales and very succesful, even in my current position. I cold-call like a madman (Which all true sales reps know is vital to success) I am curious to know where I might have been lacking.....
To finish, it was still a good experience. My advice to future applicants, try to look as young as possible, do not mention young children or anything that can possibly hinder your work.
Very Difficult Interview
Outside Account Executive/Sales Interview (Negative Experience; Very Difficult Interview)
I applied online and the process took 1 week - interviewed at LivingSocial in January 2011.
Interview Details – I applied on line and was immediately contacted by jobvite to interview over the phone...I have over 20 years experience in advertising sales...in all areas including on line and social media and I live in the downtown Chicago area. I thought my interview went well...and thought I would move on to the second phase. I even sent a thank you letter to the recruiter thanking her for her time and outlining my strengths.
Well I did not make it...I emailed and called the recruiter to follow up....a couple of days later I tried to call again to follow up and my number was blocked....needless to say I was very insulted. I then proceeded to call the "top brass" and left my name and number...no message about why I was calling....within 24 hours I recieved a blind email saying there were no positions for me and no feedback would be shared..
I think this reeks company of discrimination based on age.
Interview Question – There were no difficult quesitons...I have 20 years experience . Answer Question
Sales Executive Interview (Neutral Experience)
I applied online and the process took 2 weeks - interviewed at LivingSocial.
Interview Details – Phone call asking general questions. Set up follow up interview.
Interview Question – 2nd phone call was a role play. Interviewer gave me the scenario and I had to pitch them. Had lots of objections to overcome. Answer Question
Internal Sales Executive Interview (Negative Experience; Difficult Interview)
I applied online and the process took 2 days - interviewed at LivingSocial in August 2011.
Interview Details – Still going through the processes.
Account Executive - Sales Interview (Positive Experience; Average Interview)
The process took 5 days - interviewed at LivingSocial in July 2011.
Interview Details – The interview process was as others mentioned...phone interview, in person recruiting interview, mock presentation, call back from second interview, group panel during final. Here is how my perspective differs:
It seems the basic theme is that "everything went too fast" or along those lines. People, it's a social commerce company growing at the speed of light. Have you Googled how much money it's worth and all that has been invested in it? There were a few candidates I spoke with during my process who had sales backgrounds that couldn't possibly be famliar with how Internet/Socia Media companies work. It's quick. It's fast. They know pretty quickly whether you can handle the pressure or not. I have experience working with Internet companies, especially those who work with restaurants and retailers....you had better have it together and be ready to sell in ten minutes, not an hour. Some people were way too lax when we were all interviewing.
Was it odd that someone much younger than me was the first interview? Sure, but they act as a filter. And guess what....I KNOW how old I am. I'm in my 30's. It's inevitable that people are going to be younger (much younger) than me in this industry. I'm not drinking the livingsocial Kool-Aid, but some of the reviews on this site seem like they are from people who are bitter that they didn't get it, or didn't recognize why. To say your "time was wasted" in this job market is amazing to me.
Interview Question – What was the largest deal livingsocial has sold? View Answer
Negotiation Details – Do your research. I overheard one candidate say they didn't even know they had to give a mock presentation. ??. It was clearly stated in the email and they sent you collateral!
Dress well. It sends the message as to what you will look like when you represent livingsocial when going out to sell. I saw an ill fitting suit (men and women), hair that looked unbrushed and mismatched clothes.
Close your deal. I closed mine, but heard a few say they "got second meetings". In my experience w/ sales, I've never heard anyone consider that a success.
Sales Executive Interview (Negative Experience; Easy Interview)
The process took 5 days - interviewed at LivingSocial in March 2011.
Interview Details – First Face to face with recruiter in dutch. After Phone interview from Washington in english. Interview with salesmanager in dutch. Then we went with 9 people to Londen for a face to face interview, a presentation and a sales pitch. It took all day because we have to wait on our turn.
- How do you manage it? View Answer
- How do you divide the week? View Answer
- Who are your competitors? View Answer
- Who do you gonna beat your competitors ? View Answer
- Which objection can you except from the client ? View Answer
Reason for Declining – It wasn't very Social there.....from the 9 people they choose 4people ....if they choosed everyone then I should except the job, because the people they did'nt choose where the best( in my eyes !)
Account Executive- Sales Interview (Positive Experience; Average Interview)
I applied online and the process took 5 days - interviewed at LivingSocial in February 2011.
Interview Details – I applied for the position online and was contacted by a recruiter the next day to set up a time to visit that day. She asked me basic questions about my background and why I wanted to work for LivingSocial. She then said that she would like to set up another interview to do a sales pitch to her. She sent me some information by email to study and a time we would talk again. The pitch was great and she was great and giving objections- basically they are looking to see how you would handle objections and your personality. She said I passed this interview and would like to fly me out to DC to do an in-person interview at their company headquarters. I set up my travel, which the company pays for, and off I went to DC. I had read some other reviews on this website, so I knew what to expect. The process for me was amazing. My first interview was a 1 on 1 and it was basic questions about me and why I would fit well with LivingSocial and so forth. I was immediately taken to another room with 3 people and this was my time to pitch one of the deals they picked. They set a timer or 20 minutes and off you go on the pitch. They do throw up objections, but if you are used to selling, this is not a big deal. They are looking for energy and for someone passionate about the pitch and company. I loved this part of it!!! When I was finished with the pitch, I waited in the hall a bit and then one of the employees came and said they would like to schedule a 3rd interview around Noon. I had 3 hours to kill, which was not fun- but there is a Starbucks on the corner and so I loaded up on coffee and waited. I went back for my 3rd interview and it was with 3 people asking you basic questions about you, about LivingSocial, and why you would be a good fit. Again, I felt they were looking for energy- which I am totally HDD so I have lots of it. Once I finished the 3rd interview they tell you they will let you know within a week or two. I went back to the hotel, gathered my luggage and headed to the airport. I recieved a call with a job offer while I was on the plane back home. I called the lady back and accepted the offer.
- Why would a business want to share their revenue with LivingSocial? Answer Question
- Why is LivingSocial better than Groupon? Answer Question
Negotiation Details – Was not able to negotiate, but the base was bigger then I expected or was told by the recruiter.
Sales Executive Interview (Negative Experience; Average Interview)
I applied online and the process took 4 weeks - interviewed at LivingSocial in January 2011.
Interview Details – My interview actually consisted of 3 phone interviews. The first interview was with a recruiter for Livingsocial that was a pretty generic interview, not really sales related. The woman just wanted to check for a pulse. She said they were looking for someone energetic, go-getter etc. So this first interview was about building a relationship with the recruitor . It went about 45 minutes. I passed that interview, so she set me up for the next step, another phone interview about a week and a half later with another recruiter (woman). All of their recruiters are home based somewhere on the east coast. The second interview consisted of 15 minutes getting to know you and then the famous "role play". Now, having been in sales for quite some time, and having been through high level professional selling courses, (like SPIN selling), and having managed and trained sales teams, I thought I was ready. So here is how it went. The recruiter made up a scenario of me having to go in and sell Livingsocial to a retail shop. I thought I asked the right questions, like "what kind of problems are you experiencing, what are you trying to accomplish, if I could show you a way to increase your business, get new customers, etc". I sort of passed the interview, because she said I was a nice guy, but I quite didn't get the role play. So I would have to go through another role play with a 3rd recruiter in a couple of weeks. Now let me point out that these recruiters, who probably have never sold crap in their entire lives, are trying to hire salespeople with a contrived role play. So during the role play, they make up imaginary answers to their imaginary business. It reminds me of a dog chasing its tail. The role play has no basis in reality! A true business owner has concrete answers from their real life experience running their business. It reminded me of being in a college class where you do a case study and everyone comes up with the conclusion to fire the board of directors. Hello, is anyone out there?? So, now on to the third interview with another woman recruiter. This time the role play was for 30 minutes. The scenario was I was supposed to sell livingsocial to a restaraunt owner who has seen her business stagnate with repeat clientele. So after I did the needs analysis "what are your problems, what are the implications of no new clients, etc" i explained that Livingsocial could bring new clients in the door, she could turn them into longterm clients, have a chance to upsell them, increase her longterm revenue stream and get measureable results, she repeated back to me what I just said to her and told me I didn't say any of it!! Apparently, she might have been smoking medical marijuana, cause she didn't seem to remember a darn thing! So 3 interviews, and then a rejection e-mail saying I was unqualified. My observations: The recruiters don't know anything about sales. The contrived role play is their method of hiring sales people. They are really looking for "used car salesman" who can turn and burn accounts. The business model is to sign up as many new retail accounts as you can, because they don't want to repeat clients if they don't have to. Which means, pretty much, a one call close, I'll never see you again, so I'll tell you anything to get you to sign up. So this is a burn up the shoe leather job, wear out the transmission in your car job, maybe a second job out of college job where they want you wet behind the ears living in a fantasy land of role play. The base pay is supposed to be $40,000 and on track for $65,000. By the way, all of the recruitors had a condescending attitude with a little bit of a smirk. Glassdoor rocks, because I had read up on this company before doing this interview, and the reviews were right on the money.
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