Lowe's Customer Service Associate Interview Questions

Updated Jul 3, 2015
234 Interview Reviews

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  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Lowe's.

    Interview

    Easy; behavioral questions, the manager who conducted the interview was very nice and polite. She didn't try to trick me. I met with 2 managers during the interview, and each asked a series of behavioral interview questions

    Interview Questions

    • Tell me a time where.... A customer asks a question about an item you are not familiar with....   Answer Question
  2. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Turnersville, NJ
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at Lowe's (Turnersville, NJ).

    Interview

    The interview process is lengthy. Expect to interview with a few different people before receiving an offer. Keep track of your answers to questions because they will be asked several times, in several different ways.

    Interview Questions

    • How would you deal with an upset customer?   1 Answer
  3.  

    Customer Service Associate II Interview

    Anonymous Employee in Hornell, NY
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Lowe's (Hornell, NY) in June 2015.

    Interview

    The interview process consisted of taking some time to read through the job description, and signing the paper before the interview started. They asked various behavioral interview questions, and some general questions. They however did not ask some questions such as what are your weakness? What are your Strengths? Other than that the interviewer used a piece of paper that I assume had a general list of questions that Human Resource Managers needed to ask. They also went over some of the responsibilities of the job such as where you would be working at this time of year.

    Interview Questions

    • Describe your past jobs?
      What interests you in working at Lowe's?
      Can you describe a time you had to handle an unsafe situation and what safety rules did you follow?
      Can you describe a time that you had to describe a process to someone?
       
      Answer Question
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  5. Helpful (6)  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Lowe's.

    Interview

    Its a two part interview with the HR manager and the manager you would be working under. They ask a serious of questions based on past work or life experience.

    Interview Questions

    • Name a time where you had to go above and beyond for someone   Answer Question
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in North Dartmouth, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Lowe's (North Dartmouth, MA) in May 2015.

    Interview

    1st applied on website. Recvd email to take assessment test. Passed. Got call from local store for interview. Went in met with hr manager. Asked normal questions. Drug test. Then waited. Approx 7 days. Hr manager called and offered position.

    Interview Questions

    • Tell me about a time when...   1 Answer
  7.  

    Customer Service Associate II Interview

    Anonymous Employee in Albany, GA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at Lowe's (Albany, GA) in April 2015.

    Interview

    Was a laid back process. Manager was very easy to talk comfortably with. Asked questions found off this site , all very basic "tell me about a time you..." type questions. I found a good review on this site before my interview that actually had every question I was asked.

    Interview Questions

    • Did not find any challenging questions. All were easy to answer with some retail experience.   Answer Question
  8.  

    Customer Service Associate III Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Lowe's in April 2015.

    Interview

    Applied online. Was called a couple days later to come in for face to face interview. HR manager was very friendly. Once going through about seven behavior/experience questions, he asked if I had questions for him. He said they would make their decision over the weekend and call everyone back. They called back on Monday to let me know that they gave the position to an internal candidate, but would like to offer me a position as a seasonal cashier. Went ahead and accepted offer, which I was then asked to come in for a drug test. She said that the orientation would be in a week.

    Interview Questions

    • All questions that were asked were the same as listed from previous posts on Glassdoor. I went though and typed all questions that were asked in previous interviews and applied my experience and feelings to each question. Once in the interview, I was able to quickly respond with detailed answers.
      The only question that I had not seen on Glassdoor which threw me off was, "Tell me about a time you had to help others to get away from an unsafe situation?" I told the HR manager that I could explain a time that I had to inform my employer of a situation that was legally unsafe for the company and needed immediate attention. He said that would be fine.
       
      1 Answer
  9.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 1+ weekinterviewed at Lowe's.

    Interview

    Went in for an interview for windows and walls, I did fairly well but on their grading system one of the other two folks interviewed scored slightly above me. They however offered to bring me on in the paint department instead. The whole process took about a week and a half all together. They just utilized my interview scores from the prior interview.

    Negotiation

    No negotiation except for deciding whether or not I wanted to leave my prior job at Home Depot to move onto lowes. I was offered a set hourly wage based on prior experience. And I was promised to phase into a permanent position once seasonal is over.

  10. Helpful (3)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Gainesville, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Lowe's (Gainesville, GA) in March 2015.

    Interview

    I applied online for a seasonal Inside Lawn & Garden Customer Service Associate position on a Wednesday. The application process involved inputting personal information, job history, education, and then followed by availability and a behavioral survey.

    Lowe's HR contacted on Friday of the same week and scheduled an interview for the coming Monday.

    On Monday, I showed up at Lowe's wearing a dress shirt, tie, dress pants, and dress shoes (always dress like you care). I met with the HR manager. She get all the preliminary information setup for the hiring manager, then the hiring manager came in to conduct the interview. Everything was very laid-back, and all of the staff I met to this point had been very friendly.

    I was asked about 8 behavioral questions during the interview, and my hours of availability were checked.

    Interview Questions

    • Describe a time when you dealt with an ethical situation that arose in the workplace or during your education. How did you handle the situation?   1 Answer
  11. Helpful (11)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Hartsville, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Lowe's (Hartsville, SC) in February 2015.

    Interview

    I did an application online and within 3 days I was called for an interview. It was actually a pretty easy interview being that I was kinda nervous. I had actually used this review to study questions and answers, so I felt pretty good about myself after answering all of her questions. About 7 of the questions were behavioral, 2 were about myself, and maybe 1 about the company itself. She let me know I had a very good chance at the position being I was very qualified and asked me if I could bring positivity to the company because that's what they are looking for in an employee at Lowe's. She then handed me a couple sheets to read over that told me about the limitations of the job and everything that would be expected of me. She explained that if I got a callback that by entering in my qualifications and stipulations of the job, their systematic computer system would offer me a pay rate when I come back in to complete the 2nd part of the interview. She told me that if she hasn't gave me a call within three days to call her after 3 by that following Monday. Needless to say, I heard from her the exact same day as interview and she offered me the job. The job was a seasonal outdoor lawn and garden job, customer service associate, so she let me know a little bit more about the reasoning of the hired position being considered as seasonal, until after about 4 months if they are satisfied with my employment and work ethic, they will be able to offer me something fulltime with the company. This is actually good for me too so that I will be able to make a decision also, and have time to think about all the perks and benefits that come along with being a fulltime Lowe's employee. She also stated that in the near future after a set amount of days, if I am hired on career wise with the company, I will be able to take part in a possible pay increase, and if I want to try out a different position, say with air conditioning, then there's a possibility I could go to a different department as well. I went in 3 days later for my drug test, which was a swab test that they send off to a lab. She did my background check and had me sign and initial a few things, and made copies of all my needed documents. We then went over my pay scale, and then she told me as soon as they receive my lab work back, I will be called in for orientation, which she was hoping she would have that started within about a week and a half. She let me know on that Monday, if she had not called me by Wednesday of the next week to give her a call back.

    Interview Questions

    • Tell me about a time that you had to work on a project and it didn't go as planned?   1 Answer
    • Name a time that you went above and beyond to help somebody?   1 Answer
    • Can you bring positivity to the workplace and why do you think that we should hire you?   1 Answer

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