Lowe's Customer Service Associate Interview Questions

Updated Sep 29, 2014
Updated Sep 29, 2014
185 Interview Reviews

Interview Experience

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  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Three Interviews. All pretty easy. The purpose is to show that you are gregarious enoungh to engage customers. Additionally, unlike some retailers, they want you to have some relevant background in home improvement or the products offered at Lowe's.

    Interview Questions
    Accepted Offer
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at Lowe's.

    Interview Details

    I applied online and roughly two weeks later I received a phone call to come in for an interview. The interview was held 5 days after the phone call. It was a structured interview. First interview was with the HR manager, then I waited until the Assistant Store Manager was available to interview me. Both interviews took place the same day.

    I asked about pay rate and they said it varies from person to person. They enter in various factors such as education and experience and then notify the candidate of the pay rate if they are given a job offer. The interviews were very basic, included questions such as explain a situation with a difficult customer and how you handled the problem, tell me about a time you sold something to someone, tell me about a mistake you made and how you handled it, how do you prioritize at work at your current job, what type of work environment do you prefer, etc. Very basic scenarios from past work or school experiences. They take notes of your responses.

    The entire interview process took probably about 30-40 minutes. There were others waiting to be interviewed, however each interview was one on one and I had no group interviews. Both interviewers were very nice and happy to answer any questions.

    The next day they called and offered me the job, asked me to come in that day for drug test (cheek swab) and basic paperwork. Scheduled me for orientation 2 weeks after initial interview. The pay I was offered was $9.93/hr for full-time CSA.

    Interview Questions
    • No real difficult questions. Just be prepared to tell about past experiences assisting an upset customer or a similar example from school.   Answer Question
    Negotiation Details
    No negotiation. As I mentioned in my review, they use a formula to determine an offer. Employment (at least at the location I interviewed) is at-will, so I may leave if I receive a better offer elsewhere.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Associate II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at Lowe's.

    Interview Details

    The hiring process was fairly quick in my opinion. I went in for the interview and was hired on the spot. I was able to do my drug screening and some HR paperwork in the first meeting.

    Interview Questions
    • All of the questions were pretty straightforward and to the point.   Answer Question
    Negotiation Details
    Did not have to because the offer was more than a large number or other associates.
    Accepted Offer
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  5. 2 people found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Oshkosh, WI
    Anonymous Interview Candidate in Oshkosh, WI
    Application Details

    I applied online. The process took 6 weeks - interviewed at Lowe's.

    Interview Details

    Interview is the same for all non management positions. Applied online and got called in for an interview about a week later. Had a basic interview with HR (tell me about a time when...) and then right away interviewed with the department's assistant store manager. The 2nd interview asked a lot of the same questions as the first but a few more too. I interviewed one person so I got to see how the process worked. They grade your answers on a scale of 1-3 and the highest score gets the offer. The important thing is to answer the question they ask, you can say something really great but if you miss the point of the question they won't grade you well. Most of the time they won't converse with you at all, they just write down everything you say so they can review it later.

    Interview Questions
    • Tell me about a time when you went above and beyond for a customer? about a time you had an upset customer and what did you do to fix it?, what qualities are most important for this position?, about a time when you had to work as a team, were there any conflicts, and how did you resolve them?   Answer Question
    Negotiation Details
    I later learned that I probably could have negotiated but the offer was higher than I was expecting anyway so I accepted.
    Accepted Offer
    Neutral Experience
    Easy Interview
  6. 4 people found this helpful  

    Customer Service Associate II Interview

    Anonymous Interview Candidate  in  Knoxville, TN
    Anonymous Interview Candidate in Knoxville, TN
    Application Details

    I applied through other source. The process took 4 days - interviewed at Lowe's in June 2014.

    Interview Details

    During the interview, I felt that they already knew exactly who they were going to hire. I was simply one of the CYA candidates. The worst hiring process I've witnessed. I always thought that Lowe's would be more professional than this. Many companies are falling victim to the INTERNET JOB SCREENING SCAM. Lowe's is willing to pay an internet company that "supposedly" specializes in the job screening process and will do it for far less cost than in house. Sounds great but never works that well. This is how companies end up asking totally stupid questions of a candidate. Companies need to get back to dwelling on the POSITIVE side of business.

    No Offer
    Negative Experience
    Difficult Interview
  7.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at Lowe's.

    Interview Details

    The interview wasn't bad. They ask a lot of situational questions related to experiences in your previous employment so be ready for that. The questions are also preset.

    Interview Questions
    • Can't remember which questions but I was trying to think of an example of a past experience.   Answer Question
    Negotiation Details
    No negotiations, the pay rate is set.
    Accepted Offer
    Average Interview
  8.  

    Customer Service Associate V Interview

    Anonymous Interview Candidate  in  Clayton, NC
    Anonymous Interview Candidate in Clayton, NC
    Application Details

    I applied in-person. The process took 1 week - interviewed at Lowe's.

    Interview Details

    One interview with Assistant Store Manager, Human Resources Manager, and briefly with Store Manager. Very serious team, many direct but qualifying questions, fairly organized. Expectations were clear. Was not especially personal, more robotic and obligatory.

    Interview Questions
    • Why did you leave your previous employer?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Associate I Interview

    Anonymous Interview Candidate  in  Mesa, AZ
    Anonymous Interview Candidate in Mesa, AZ
    Application Details

    I applied online. The process took 1 week - interviewed at Lowe's.

    Interview Details

    I was called to set up an interview. A very short questionnaire interview with the human resource supervisor, then onto another interview with the assistant manager. Again a script he followed.

    Interview Questions
    Negotiation Details
    There wasn't one. You learned of your hourly wage in orientation.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Moore, OK
    Anonymous Interview Candidate in Moore, OK
    Application Details

    I applied online. The process took 2 weeks - interviewed at Lowe's.

    Interview Details

    Interviewed with HR, Assistant Store Manager, and Store Manager. once completed, they will call you to notify of job offer. if they don't call you then you did not get the job.

    Interview Questions
    Negotiation Details
    No negotiations, they tell you what you will make
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 days - interviewed at Lowe's.

    Interview Details

    The hiring process consists of two major parts. The initial one being the interview. You are shown your duties for the position you are applying for and the are asked several "what did / would you do" questions pertaining to your respective position. You submit a drug test there on the spot and a background check. If you are selected and your drug/background checks out you then begin orientation where you go through several online training modules. This may be extremely dull so I suggest copious amounts of caffeine. Toward the end of orientation you are paired up with someone senior in your department and you are slowly introduced to your position and inherent duties.

    Interview Questions
    • Describe a time you dealt with a problem customer or employee and how did you deal with the situation?   Answer Question
    Negotiation Details
    None. You are given a set salary. Take it or leave it.
    Accepted Offer
    Positive Experience
    Easy Interview

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