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Lowe's Department Manager Interview Questions & Reviews
Getting the Interview 33 Interviews
Interview Experience 31 Ratings
Department Manager at Lowe's
Accepted Offer – Interviewed in Shelbyville, TN Feb 2009 – Reviewed May 14, 2013
Interview Details – applied online in-store via a employment kiosk. called in for an interview and had 3 interviews in one day. one with hr, one with store manager, and one with zone manager.
Interview Question – many questions that required past experience in retail management to answer Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Department Manager at Lowe's
No Offer – Interviewed in Milan, TN Apr 2013 – Reviewed May 10, 2013
Interview Details – The interview was done by asking questions off a paper. Instead of giving me a response, the HR Manager and Store Manager just wrote down my answers. I had no idea if they liked my responses or what they thought. It was very impersonal. I felt more like a number and not a person. I think they hired someone already at Lowe's, since they told me that there were a few people there that wanted to interview also. If that's the case, why do they waste people's time?
Interview Question – What does Customer Service mean to you? What was your biggest accomplishment? Answer Question
Helpful Interview?
Yes |
No
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Department Manager at Lowe's
No Offer – Interviewed in Mar 2013 – Reviewed Apr 3, 2013
Interview Details – After applying online I received a phone call a week later. The interview was set up for the following week. I met with a HR Manager and Store Manager we went over my resume. My prior education and work experience was discussed. Standard questions were asked and some about appliance and selling as I would run that Department. The Store Manager didn't say a word the whole time looked like he was taking a nap. I was basically talking to the HR Manager the whole interview. Which lasted about 40 minutes not counting the time I had to wait as they took me in 5mins late. This store was located in a higher class area in the Midwest. So I'm sure the pay would of been good But it wasn't discussed. So It's been a week and still waiting for feed back.
Interview Question – Behavioural questions were about 80% asked. Some about selling and Management. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Department Manager at Lowe's
Accepted Offer – Interviewed in Saint Louis, MO Mar 2012 – Reviewed Mar 18, 2013
Interview Details – There is a three interview process when hiring employees to determin thier fit for the position and customer service abilities. You have a online test that also determins if you have the customer service skills needed to work at Lowe's.
Interview Question – Describe a difficult situation whith a customer and how you resolved it. Answer Question
Negotiation Details – I did not negotiate. I was happy with what they offered me.
Helpful Interview?
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Department Manager at Lowe's
Accepted Offer – Interviewed in San Diego, CA – Reviewed Dec 13, 2012
Interview Details – Full communication through HR manager. Interviewed with several managers and drug test done in store.
Interview Question – Same as other retail hiring processes. Answer Question
Negotiation Details – No negotiations. Either accept or decline
Helpful Interview?
Yes |
No
Problem with this interview?
Department Manager Lowes at Lowe's
Accepted Offer – Interviewed in Greenville, SC – Reviewed Aug 1, 2012
Interview Details –
The first step is applying online. There is an evaluation test that you will take that will ask the a number of questions in different ways. You must be consistent on your answers or you will not even get an interview. The questions ate focused on honesty and customer service
The next step is an interview with the HR manager. If you get through that, the next interview will be with the assistant store manager that is over the department you are applying for.
Interview Question – No difficult questions. They will be focused on customer service, so have stories ready to tell about actual situations you have been in. For example, you will be asked if you encounter a dissatisfied customer how you will handle the situation. Always answer the question with a story, don't try to make something up. Don't answer with " this is how I would handle it", answer with " this is how I handled it and tell your story. View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Department Manager at Lowe's
Accepted Offer – Interviewed in Moses Lake, WA May 2012 – Reviewed Jul 30, 2012
Interview Details – Great interview wtih HR first and then an immediate follow-up interview with the store manager.
Interview Question – I did not finde any of them to be difficult or unexpected Answer Question
Negotiation Details – Great
Helpful Interview?
Yes |
No
Problem with this interview?
Department Manager at Lowe's
No Offer – Interviewed in Rochester, NY Apr 2012 – Reviewed Jun 19, 2012
Interview Details – Applied on line then was called to set up a 2:1 interview Store mgr and HR mgr. Interview was about an hr 20 questions. then was asked if I had any questions.
Interview Questions
- Give me a situation as a manager in which you had problems with employees and how did you resolve that problem? View Answer
- Give me an example of how you dealt with a customer problem/issue/complaint. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Department Manager at Lowe's
Accepted Offer – Interviewed in Dallas, TX Apr 2012 – Reviewed Jun 15, 2012
Interview Details – I applied online and was called in for an interview about a week later. I had an interview with the store manager and the ASM over my section of the store. Signed the release forms for the background check and drug test. four days later they called and offered me the job.
Interview Question – Describe personal events particular to the job requirements. View Answer
Negotiation Details – no negotiation. they had a salary they were offering, take it or leave it.
Helpful Interview?
Yes |
No
Problem with this interview?
Department Manager at Lowe's
No Offer – Interviewed in Atlanta, GA Mar 2012 – Reviewed Jun 8, 2012
Interview Details –
I applied for the position internally as I am currently an employee at Lowe's. I have one and a half years of prior experience in the department I applied for. Typically, if you apply to a position internally there is only one interview needed per person and only three applicants are chosen for interviews. I was interviewed by my Store Manager and Human Resources Manager. I know I am more than capable of succeeding in the management position I applied for as I completed and passed the requirements of the management training offered by Lowe's (one must also apply and be selected for that), I worked in the department previously in my career, and I was also used as an interim in this desired position earlier in my career at Lowe's. I am currently a Sales Specialist in Appliances and was beat out by an employee who happened to hold the same job title as I, but in another store.
I am in good standing with the company and store management and I have worked in this store for six years. I have interviewed for five positions in this store and I was chosen two times. The three positions I was not selected for were department manager twice, and product service associate once. All of my interviews were positive experiences and I've learned a little from each opportunity. Of all my interviews, I feel there was only once that I was not qualified for the position (department manager; had been employed for roughly one year at the time of the interview and had no previous management experience).
The questions posed to me during the interview were mainly situation based, i.e. "What would you do when..." I was also asked general questions regarding tenure at Lowe's and positions held.
Having been in this store for six years, I have seen many people come and go and I've learned the pattern of this store's hiring process and behavior. It has slowly moved away from putting a great importance on hiring the most qualified applicant to hiring the most convenient applicant. Five job openings in the past year were either filled by an applicant from another Lowe's, filled by an associate from our store whose previous position was eliminated, or not filled at all. It could be just coincidence and the applicants selected were truly the most qualified for the position. Having read this far, I'm sure you can figure out my opinion on that matter.
Interview Question – In what ways would you improve morale within the department? View Answer
Helpful Interview?
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No
Problem with this interview?
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