Macy's
2.9 of 5 3,581 reviews
www.macysinc.com Cincinnati, OH 5000+ Employees

Macy's Interview Questions & Reviews in Houston, TX

Updated Nov 14, 2013

Getting the Interview 

90%
5%
5%

Interview Experience 

25%
37%
37%

Interview Difficulty 

8 candidate interviews Back to all interview questions
Relevance Date Difficulty
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No Offer

Positive Experience

Average Interview

Loss Prevention Interview

Anonymous Interview Candidate
Houston, TX

I applied through college or university and the process took 4+ weeks - interviewed at Macy's in November 2013.

Interview Details – There was an Initial Interview with a 30 minute behavioral interview and a 30 minute case study interview where they gave you a situation that had 4 different employee's and their sales plans and actual accomplishments for the period. You have to choose which employee you would focus your attention on and say why they need the attention. The second round interview was at the regional office. The first day is an informational day and the second day consists of 2 one on one interviews, one individual assignment much like the case study from the initial interview but instead you had to look at different departments and choose which 3 departments you would focus on and why. Then there is a group activity with the same parameters as the individual one but instead, each person is assigned a department, you are told that the company has a new full time position being added and you have to fight for your department to get the position. In the end you have to come together as a group and decide which department needs it the most.

Interview Question – No unexpected questions really.   Answer Question

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1 person found this helpful

No Offer

Negative Experience

Average Interview

Beauty Advisor Interview

Beauty Advisor
Humble, TX

I applied online and the process took 3 weeks - interviewed at Macy's.

Interview Details – Had 5 interviews (2 over the phone) even went in to do a makeover on my sister and they said I did good.
and then a day after the last interview I get a generic email stating they didn't have a position for me.

Interview Question – They just asked "are you a positive person?" over and over just reworded.
And "how do you handle a situation where someone is dissatisfied with your work" That was asked at least 4 times.
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No Offer

Negative Experience

Easy Interview

Sales Associate Interview

Sales Associate
Baytown, TX

I applied online and the process took 1 week - interviewed at Macy's in March 2013.

Interview Details – I was interviewed by the store manager. She was a very friendly person and was very much committed to her job. She asked a ton of overly complicated questions and was very pushy about meeting sales goal, even when she admitted there would be slow times. Seemed like a lot of baloney for a minimum wage retail job.

Interview Question – Tell me how you would meet or exceed sales goals during a slow sales time?   Answer Question

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2 people found this helpful

No Offer

Positive Experience

Average Interview

Store Management Executive Development Program Interview

Anonymous Interview Candidate
Houston, TX

I applied through a recruiter and the process took 5 months - interviewed at Macy's in January 2012.

Interview Details – I found out about the Macy's Store Management EDP from working in the store and communicating with a recruiter the end of my junior year. I started the process end of August-beginning of September. Since they did not visit my school, I had a phone interview which was behavioral based questions. I also had to complete a timed retail math test. It took about a month before I was able to even set up my second interview, which was another behavioral based interview via webcam. In both cases, they are looking for examples in which you have demonstrated leadership, considering this is for a position in which you will be leading a team.

After that interview, it was another month before I got any feedback indicating whether or not I was moving on to the on-site interviewing. I work for Macy's, and they had apparently notified my HRM to tell me the good news, which to my knowledge never happend.
Once you're invited to the on-sites, you have to complete a series of online questionnaires, one of which I took over 3 years ago. They're pretty simple. One is to see how you behave in certain situations, how you would fit with their culture.

As everyone has mentioned before, they really take great care of the candidates for the on-sites. I stayed at a great hotel, they took us out to dinner and provided breakfast and lunch on the last day. If you go to the on-sites, make sure you keep your receipts because they reimburse costs associated with the trip.

So the on-sites...the first day is all about seeing how you interact with the other candidates and making yourself standout. You learn more about Macy's and have a few guest speakers talk about their experience and there is a Q&A. The second day is when all the real interviewing and group work happens. Candidates are put into teams to go through the activites of the day. You will complete two more 1:1 interviews, this will vary depending on what interviews you have completed prior to the on-sites. I had an interview based on the results of the personality test that we had to take, which just is to see what you say in comparision to what you said online. This I struggled with a little bit because in the past 3 years or so, some of my opinions have changed, therefore; I may have not been consistent with every answer. The other 1:1 was a case in which you select an associate to coach based on a department's scorecard results. Since I had worked with Macy's for over 3 years, I found this to be easy because I was very familiar with their process of coaching and MAGIC selling.

We also did two group activities. One was to review a store's scorecard and select three departments in which you would focus on that week in order to improve sales. Everyone presents their choices and then there is a short Q&A with the executives that are evaluating you. The second activity was to make your claim as to why the department you manage, should have a full-time position added. You get time to prepare, present to the group then come together to make collectively decide the best option for the store. In this activity, it's not about making sure your department is the one chosen, necessarily. You have to decide as a group what is the best thing to do for the store. Also, this is another major point where they look at your personality and leadership skills. This is one of the best times to try to demonstrate that and impress them.

There is also a program overview which just goes over what to expect and the different steps in the program. They get back to you in two weeks to let you know if they want you to join the Magic of Macy's.

I did not get an offer and when I asked for feedback, I was told I would get it, yet I'm still waiting on that. Hopefully I get it, I have a feeling I will not.

I think they do a great job with the interviewing process and if you are interested in a retail career or leadership opportunity, this is a fantastic program. Although I will not be staying with Macy's , I have learned so much about retail, sales and leadership and am excited to use my knowledge in another opportunity. Good luck to anyone interviewing!

Interview Question – If you are not new to interviewing, nothing should be a surprise. Some questions the ask are:
Why Macy's/retail? Are you okay with having to work nighs/weekends? Tell me about a goal you have for yourself? Tell me about a time you had to tell a supervisor bad news?
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No Offer

Neutral Experience

Average Interview

Administrative Assistant Interview

Administrative Assistant
Houston, TX

I applied online and the process took 1 week - interviewed at Macy's in August 2011.

Interview Details – Sent out an application online. Set up interview a few days later. I can see that the interviewer was pretty inexperienced and was told she was an AA also. Asked routine questions such as why Macy's? What is your experience as an AA? Went on to ask situational questions. Process was quick and impersonal. Had the impression she was more interested in being able to read through her questions instead of interacting with the applicant. She was very nice though.

Interview Question – Nothing unexpected   Answer Question

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No Offer

Negative Experience

Average Interview

Sales Associate Interview

Sales Associate
Friendswood, TX

I applied online and the process took 2 days - interviewed at Macy's in June 2012.

Interview Details – Got a second interview and the next manager told me it was out of the question based on my availability. After making me wait 30 minutes.

Interview Question – They didn't even ask me any questions.   Answer Question

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No Offer

Neutral Experience

Very Easy Interview

Retail Support Associate Interview

Anonymous Interview Candidate
Houston, TX

I applied online and the process took a day - interviewed at Macy's in February 2012.

Interview Details – Let me start of by saying that I came to this website prior to my interview and found everything stated on here to be true so I had an idea of what to expect but did not think it would really happen. I applied on-line for the part-time position and that same day, I received an email to set up an interview. The day of my interview, I arrived early and found the AST office closed. Another interviewee had arrived before me and she had notified an employee. Every employee that passed by smiled courteously and informed someone else of our presence outside the office. I noticed that although they were friendly to us, they were not the same way with their co-workers. Finally, two office assistants arrived and to our surprise, the person in charge of interviewing for the available position had been absent for what seemed like a couple of days and they immediately scrambled to get anyone. In the end, I was interviewed by a Sales Associate who read questions straight from a paper and took notes of my answers. She was a pleasant person but unfortunately could not provide me with acurate information concerning the position. However, she did inform me that the interview went well but her only concern was my availability (I needed to be more flexible because at least once a month I would have to work the whole day if necessary).

Interview Questions

  • Why Macy's?   View Answer
  • Tell me about a time when you worked in a group and a member was not collaborating, what did you do and what was the outcome?   View Answer
  • Give me an example where you were asked to do something unethical, what did you do and what was the outcome?   View Answer

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No Offer

Neutral Experience

Easy Interview

Sales Associate Interview

Sales Associate
South Houston, TX

I applied online and the process took 1 week - interviewed at Macy's in July 2011.

Interview Details – Initially I applied on line and was invited to set up an in- store appointment for personal interview. Upon meeting for two inshore interviews I was then told I would be notified in the event something changed but that there was no longer an opening available.

Interview Question – How would you handle a difficult return procedure with a dissatisfied customer while keeping with in the company store policy on returns?   View Answer

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