Very Easy Interview
I applied online and the process took 3 days - interviewed at Macy's.
Interview Details – What makes good customer service?
Interview Question – The interview is straight forward Answer Question
Negotiation Details – You are able to negotiate the hourly wage in the commissioned departments. I was paid $14 + commission after a month
I applied online and the process took 3 weeks - interviewed at Macy's in August 2013.
Interview Details – The hiring manager contacted me a week or so after I applied online. She scheduled an interview with me with a department manager at the store and said that the store manager was not there that day and I would have to come back to be interviewed with her. I get a call a week later and she says they are ready for me to come back and interview. I get to the interview and it's the SAME department manager I interviewed with the first time and the EXACT same questions. It wasn't until the last question of the interview that she even realized she had seen me before and that she even recognized the answers to the questions she had ALREADY asked me. Anyway, that interview went well (again) and I sat down with the store manager and had a short, more personal interview and they hired me. A week later I went through an "at your own pace" computer training program that is supposed to take 2-3 days that I completed in maybe 2-3 hours. Not very thorough training to say the least.
Interview Question – Not really any difficult questions, mostly behavioral customer service questions such as, name a time when you handled a difficult customer and how did you resolve the issue.. Answer Question
I applied online and the process took 5 days - interviewed at Macy's in June 2013.
Interview Details – Interviewed by the department manager for a full time position. Met by senior manager and welcomed to Macy's. I went through a computer training for the cash register and company policies. I had a group meeting regarding customer service and ways to increase sales. Everything was covered for me to start working the register and the fundamentals of retail sales.
Interview Question – What special talents can you bring to our team? View Answer
Negotiation Details – There is a base salary that everyone starts at which is minimum wage plus a chance to earn commission.
Very Easy Interview
I applied online and the process took 1 week - interviewed at Macy's in May 2013.
Interview Details – describe a time where a customer was dissatisfied and what did you do to satisfy that customer?
Interview Question – why should we hire you? Answer Question
Negotiation Details – they gave you the commissioned rates
Very Easy Interview
I applied online - interviewed at Macy's in October 2012.
Interview Details –
applied on line. Called in for interview with the counter manager. She then took me to Human resources director, and we spoke. I then met with the store manager. Very unstructured process. No one went over my application, or resume in front of me.
Very easy to get hired at the store I worked at.
Interview Question – When can you start. Answer Question
Reason for Declining – I wanted another line not the one offered
I applied online and the process took 2 weeks - interviewed at Macy's in August 2012.
Interview Details – Must apply via the internet. I was contacted 1 week later for a face-to-face interview w/personnel. It was a one-on-one type screening interview. Representative said it went well and was going to setup a follow up interview with the cosemetic manager and myself. I am waiting for either an email or call to go to the next interview level.
Interview Question – Have I ever said anything that offended someone and how did I handle it? View Answer
The process took a day - interviewed at Macy's in June 2012.
Interview Details – My interview was scheduled at 11:00. I was worry not be on time, so I arrived 30min before. The first thing that happened and brought doubts to my mind about the company and organization was that the manager (or so) who supposed to interview me was at lunch. Probably he didn’t even know that the interview was scheduled. There were few more people waiting for the interview with the other managers. So as I figured out later the administrative support or assistants at the Human Resources Department are unorganized. That is just a start…After interview which was great, a lot of questions, some about previous jobs (if you worked before), your attitude, your ability to work as a team and with the customers. Be prepared for these questions. So next, they told me to come for an Orientation day. But they didn’t tell me exactly where to go and what does it mean…If you familiar with the Aventura Mall there are few Macy’s buildings there and on different levels. I was running all over the place until one of the employers told me the same story happened to him...ha-ha At least I got some exercises. The Orientation took few hours of talking, watching videos, listening, and going to the lost prevention department. We never went to the store, to the place where we suppose to work. Is it right? I didn’t see the manager…I heard her name at least. The next day I started Training. I started at 1p.m. and left the office at 9p.m., without any break. I was by myself at the room with almost no assistance, learning for the first time how to work at POS. So when I put down the headsets and was ready to tell to the administrative assistant that I finished...I found out that I am by myself in the office. They finished their job and went home, leaving me alone without next instructions. So I didn’t hear from them for the few days. I tried to reach them by phone, nobody answers. That is another story how I found their phone numbers…Now I am going back to the office, hope they will tell me what to do next. It is not because I didn’t ask the questions, I did. I hope your experience will be better at this place. Something needs to change…
Very Easy Interview
I applied online and the process took 1 week - interviewed at Macy's in June 2012.
Interview Details –
I applied online using a standardized job application used by many corporations that list job openings. I received notice by e-mail within two days (it might have even been the same day) that I was scheduled for an interview two days later at a specific time. The interview was pretty standard with a younger guy who was a manager for Human Resources. He really just asked me about my experience, why I wanted to work for Macy's and in what departments would I want to work - I believe I had the options of Men's Suits, Young Men's, and Men's Shoes. He asked about my work experience, and I said I had valuable experience working in other fields that required communication, customer service, and marketing to try to get customers, and that I had a Bachelor of Arts from a <highly ranked liberal arts college> (I didn't say that, but do not want to identify it here), where I took courses in social psychology and behavior, urban studies, economics, and a seminar on fashion theory.
It was clear that nothing mattered except my lack of previous retail experience, and he did not know if any departments had available positions (reminder: he worked in human resources as a manager), so he called one of the menswear department managers to ask. I waited a while because he could not get in touch with him. He asked if I could come back later to interview with that manager the next day, so I agreed.
The second interview with the menswear department manager was exactly the same as the first in terms of the questions asked. He told me that because I had no retail sales experience, I would not be suited for a commissioned sales associate job (like Men's Suits or Shoes) because it requires being more aggressive, so he asked if I would like to work as a full-time sales associate for Young Men's clothing at $7.00 an hour. I agreed, and he showed me around the department and introduced me to my soon to be co-workers and 3 other managers for that department. They were nice and acted enthusiastic but did not ask me any questions about myself. The interviewer then took me to the employee lunch room, bathrooms, and lockers were as well as the security office at the entrance of the employee entrance to introduce me to them.
My perceptions of the people - while the managers were friendly and enthusiastic, I had a feeling they were a bit disingenuous and just needed to fill the position because the other employee whose position I was replacing had to quit suddenly. Beyond the managers' knowledge of Macy's corporate policies on how to treat customers and maintain their departments, they really did not appear that intelligent. They also seemed hard to flag down and were never in their department. I needed a job, so I took it...but I would not have based on the whole experience.
Negotiation Details – Macy's is a huge corporation, so no, there was no negotiation. Salaries are fixed and there are no raises or bonuses, only the possibility to move to commissioned sales or become manager.
I applied online and the process took 5 days - interviewed at Macy's in June 2012.
Interview Details –
Submitted application the beginning of August 2011.
Called in for interview around the 20th.
Called in for training that weekend.
Only consisted of one interview.
Keep in mind i originally applied for a seasonal position but was offered a part time non-seasonal position.
I researched the company values and ideals.
I made sure to talk to these points during the interview.
The interviews are done by various managers(usually non-sales managers)
Make sure you keep your self organized and insure you can answer situational questions.
interviewer kept to the most common interview questions. nothing out of the ordinary.
The place where the interview takes place is hidden upstairs in a back corner. i had to wait a little while for the interviewer to show up. as this is a retail environment you must expect occasional delays.
the atmosphere is/was generally upbeat and friendly.
i could hear other managers joking around in the next room.
Negotiation Details – No negotiation was possible. You have choice of accepting or rejecting the offer.
The process took 2 weeks - interviewed at Macy's in June 2012.
Interview Details – I interviewed first with a sales manager, who offered me a position, but said I needed to come in the next day to talk to HR. That day I received a call from HR who said that manager needed to reschedule. It took me nearly 2 weeks of persistent calling and emailing to get them to reschedule the interview. I was hired on the spot when I came in to meet with the HR manager.
Interview Question – Tell me about a time when you received excellent customer service Answer Question
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