Main Street Hub

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Main Street Hub Social Media Manager Interview Questions

Updated Jan 21, 2015
Updated Jan 21, 2015
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  1.  

    Social Media Community Manager Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 5 weeksinterviewed at Main Street Hub in January 2015.

    Interview Details

    My experience was similar to the many other people who have posted about this position. Like just about everyone else, I too did not get an offer. I applied in mid December 2014. I didn't hear anything for one month, till mid January 2015. First, they sent a work-product assignment. I got it on a Wednesday and was given till the following Monday morning to complete it. The assignment is basically examples of what you will be doing in the position, including writing Yelp responses to both positive and negative Yelp reviews, sending tweets from business to promote products or engage followers, captioning a photo for different types of businesses, tweeting at individuals in your area from a business, and (I guess just for fun?) writing a haiku. The assignment was nothing too difficult if you know anything about social media and how to write professional responses.

    A couple days after I turned in the assignment, I was asked to participate in a Skype interview. The Skype interview is pretty basic. It lasted 30 minutes. Most of the questions the recruiter asked were all things I'd anticipated based on other reviews from Glassdoor users. Stuff like:
    Why this company?
    Why this position?
    How would you describe success?
    What's your favorite local business?
    Is there anything not in your resume that you want us to know about you?
    What's people's biggest misconception about you?
    What's something a former manager would say you excel at/need to improve on?

    A day or so after the Skype interview, I was invited to come in for an in-person interview. Here's how it worked. First, I interviewed with 2 Social Media Community Manager Team Leads. Each with their own set of questions. After that round, I interviewed with 2 Social Media Community Managers with a different set of questions. After that round, the recruiter came in and told me what an offer would like like. He then gave me a tour of the office, which looked really cool. They're on the 12th floor in downtown Austin. They have ping pong, beer on tap, and lots of snacks. Your typical cool, tech start-up vibe. After the tour, I was told the next step was for the recruiter to speak to the hiring team, then he'd run everything by his boss and let me know if there would be another interview. The whole process was about an hour and a half.

    Two days later, I was notified that while my experience was compelling, when looking at my entire application they felt this position was not the best fit for me. I will say, they were probably right. I have a varied background with tons of relevant experience, but am probably overqualified. What you may be interested to know is at the end of my interview the recruiter told me that the starting salary was $31,000. I asked him if that was negotiable. He said no, and that as a start-up their budget is strict and tight with no wiggle room. That salary is insanely low to me and they could probably tell by my background. If you're looking for more money, don't bother. But money isn't everything. It looks like a cool place to work with a great culture and they mentioned lots of opportunities for growth and advancement.

    I will say I have done a lot of hiring and I know I nailed all my interviews with them. I felt like I had great rapport and connections with everyone I talked to. I was comfortable, we were all laughing. I gave great answers. And they still didn't give me an offer. Since everyone posting on here hasn't gotten an offer, I wasn't totally shocked, even though I felt like things were going great. So, if you think you are killing it with them, 1. Don't get your hopes up and 2. Don't be discouraged if you don't get an offer, because clearly they have rejected many qualified candidates. I don't know what they are looking for, but they sure are picky.

    Interview Questions
    • Just about all the interview questions are covered in other reviews, but I'll add ones they asked me that I don't recall seeing in other reviews. (I'll also probably repeat some that are in other reviews as they pop in my head).

      How would you respond to a Yelp review if someone accused one of our clients of being racist?
      Is the customer always right? (I said no, and referenced an article I had read about a CEO of an airline who preached why "customer is always right" is bad for business)
      Okay, but is OUR customer always right? (I think they were giving me a chance to change my answer.)
      What's your favorite local business?
      Do you follow that business's social media?
      Why this company?
      Why this position?
      How would you rank your writing on a scale of 1 to 5?
      What's your favorite thing about social media?
      Thinking of a past manager, what is a quality that you really liked?
      Thinking of a past manager, what is a quality that you didn't like?
      Tell me about a time you were devastated at work.
      Why would I want to sit next to you? (Because apparently they like to occasionally change their seating chart, which I thought seems like a cool practice).
      Do you prefer to work on a team or alone?
      If you were going to start a local business, what would it be?
      What have former managers/coworkers told you is your greatest strength?
      What have former managers/coworkers told you that you need to work on?
      Tell me about a time you lifted up a co-worker.
      Tell me a joke. (I Googled jokes in anticipation of this question, and pretty much all jokes are stupid and not really funny. Instead, I told them a personal funny anecdote from my life, so don't assume you have to tell them like a dumb knock-knock joke or something. I think the point is to tell them something funny and hopefully get them to laugh).
      What's your spirit animal?

      Overall, all the people I interviewed with were young and chill. The recruiter even told me the environment is casual, so he told me not to worry about dressing up. In case you are wondering, because I know I was, all the questions are along the lines of what is listed above. If you are anticipating really complex questions about "which social media blogs do you read?" or things about marketing, analytics, social media trends, successful social media strategies, etc, etc, don't sweat it. They don't ask anything like that. (At least not as far as I got in the hiring process).

      Good luck!
       
      Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Social Media Community Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Main Street Hub in November 2014.

    Interview Details

    I applied online through their website. I was contact within a day or two and asked to complete a work project assignment. This was mostly writing tweets and yelp responses for local businesses. It was five pages long and I had 48 hours to complete it. After submitting it, I received an email from one of the HR managers wanting to schedule a Skype interview for the next day. The interview was pretty basic: strengths and weaknesses, more in depth questions about resume, why i want the job, etc. Although he was almost 15 minutes late to the interview, which was a little annoying. I was then emailed the next day that he had decided that I was not the best fit for the job. I responded to say thank you and request more feedback about why he felt that way and how I could improve but received no response.

    Interview Questions
    • What would you say is people's biggest misconception about you?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Social Media Community Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    A few days after submitting my resume I received a work-product assignment to complete at home. After submitting this, I was invited for a interview at the firm. The interview took over one hour and I met with 7-8 different people. There were three rounds all in one day, with new questions and interviewers each time. Overall, the process was pretty relaxed and not very uptight.

    Interview Questions
    • They asked a couple of unusual questions such as "What is your spirit animal?" and "What song would you add to the company playlist?"   Answer Question
    No Offer
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  5.  

    Social Media Community Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Main Street Hub.

    Interview Details

    This was a very lengthy interview process.

    I had initially applied for the Social Media Profile Manager position; I was contacted within a week and asked to do a project assignment and turn it in within about 3 days time. This project assignment consisted of the typical social media "ad copy" where you write mock replies to reviews, tweets, etc.
    After submission, I had not heard anything for a week. So I inquired about where I stood with the interview process. I received a quick reply, apologizing for not responding sooner, and was invited for an in-person interview.
    This interview lasted about two hours. I met with two Profile Manger leads, then met with two Profile Managers, who would potentially be future co-workers.

    I received a quick email after the interview that I was not a right fit for the position, but that I was best suited for a Social Media Community Manager, which they invited me to formally apply for.

    After applying, I was put in touch with the "community recruitment director" and was asked to do yet another project assignment. This consisted of basically the same assignments.

    Once again, after submission, I did not hear back until I inquired once again about my status, which then I was again invited for another in-person interview.

    I interviewed with two directors, two community manager lead, and two community managers.

    After this whole process, I was told another individual was selected for the position.

    Interview Questions
    • "How would you describe success?" Kinda floored me. I suppose because it was so vague... success in WHAT sense? In social media recruitment, in how I bake my chicken, or in how I live my life?"

      They also asked me to tell them a joke. I responded "Why is gambling illegal in Africa? ...because there's too many CHEATAHS." They didn't think it was funny, obviously.
       
      Answer Question
    No Offer
    Neutral Experience
    Average Interview
  6. 2 people found this helpful  

    Social Media Community Manager Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 3 weeksinterviewed at Main Street Hub in September 2014.

    Interview Details

    Submitted application on a Friday and received an email shortly after with instructions to complete a sample work project due the following Monday at 9am. After submitting the assignment, I followed up with them and the recruiter scheduled a skype interview, followed by an in person interview (with the recruiter, 2 community managers, 2 team leads and one manager) at the office the following day and afterwards was asked to give 4 references. The recruiter connected with my references and followed up with me, inviting me to come into the office to meet with another team lead. We got coffee and then 2 days later, found out they were not going to hire me.

    Interview Questions
    • They have a set of questions they ask/each interviewer had a printed list of questions (many asked multiple times): why this company, why this position, how I've handled difficult situations/challenges in past, why would someone want to sit next to me, what would past coworkers miss about me/not miss about me, what is something a previous boss would say I need to work on, what's my spirit animal, tell a joke, what song would I add to company playlist, when was a time I was excited to get out of bed for work   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  7.  

    Social Media Community Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Main Street Hub in July 2014.

    Interview Details

    After I applied, I was soon contacted and asked to complete a Work Product Assignment, which consisted of several pages of short writing assignments meant to be representative of what a Social Media Community Manager might be assigned to do, within three or so days (between a Friday afternoon and Monday afternoon). I was then contacted to schedule an interview within a week or so of my submission of the assignment.

    My interview featured three pairs of employees, each pair representing a different tier of the company, including two current Social Media Community Managers at the end. That final phase featured more informal questions, while the first two phases were more formal and featured more conventional interview questions. The interview lasted about two hours.

    Interview Questions
    • Something to the tune of: "Why would I want to sit next to you? What makes you a good coworker?" ... They also asked what my spirit animal was, and for me to tell a joke.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  8.  

    Social Media Community Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Main Street Hub.

    Interview Details

    After submitting your resume the hiring manager will send you a document with a list of tasks: responding to good and bad yelp reviews, writing tweets, a haiku, and captions. The time limit to complete the exercise is general three to four days--I received the email on a Friday and had to submit it by noon on Monday.

    Interview Questions
    No Offer
    Average Interview
  9. 3 people found this helpful  

    Social Media Community Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Main Street Hub.

    Interview Details

    From the beginning, the interview process was very organized and prompt; the work product assignment was very interesting and gave you and idea of what you'd be dealing with day to day. I got through the initial application/resume/cover letter round, then the product work assignment round, then an interview with 6 potential peers, and finally my interview with the CEO. I definitely felt good, even got to meet a few of the people that worked there, with enthusiastic "Welcome"s and "You're going to love it here!"s.

    So my shock and disappointment level were both high when I found out I did not receive the position. On the morning of my final round of interviews (with the CEO) Main Street Hub emailed me (8:30AM) asking me to move my 2:30PM interview to 11:00. I was trying to be as accommodating as possible, to show that this opportunity was very important to me, so I told them sure, even though I was now frantically figuring out how to cover my work for the day with my current employer. Needless to say, I was about 4 minutes late to my interview, and while I very much value promptness, I also felt I should be awarded a fraction of the same courtesy and flexibility I had just shown that morning. The office is located downtown so parking is a nightmare - under my original appointment time, I had time allocated to get to the office early...but that just wasn't possible for the new time. If they hadn't asked me to reschedule, I would by all means not be complaining, that would have been my own fault for poor planning. But this - moving my meeting up by 3 1/2 hours the morning of and then being told that the CEO "just couldn't look past" that I was late for the interview really frustrated me. So that's what it came down to - the sole reason I was given for not receiving the job was my 4 minute tardiness to meet with the CEO. The company itself looks like it's doing great things - but my friends and family (and I) think I may have dodged a bullet if a company is not willing to pardon a few minutes to an interviewee who gave me them 3 hours...

    The one thing I will say as far as the process - it'd be great if the candidate was not paraded around the office after the final interview unless there is no question that they are going to be moving forward with a position. It just felt like hopes were raised and then suddenly plucked away.

    Interview Questions
    • For me, this one was "What is your spirit animal?" Luckily, I had literally just taken a quiz a few months prior - but I thought it was definitely an interesting choice.   Answer Question
    No Offer
  10. 2 people found this helpful  

    Social Media Community Manager Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at Main Street Hub in February 2014.

    Interview Details

    Submitted resume, cover letter, and answered application questions. They reviewed my resume and sent me a work-product assignment two days later. It was a Friday afternoon and it had to be returned by early Sunday. I sent in the completed assignment the next day. I've been managing social media for brands for years now and my answers were certainly competent. However, nine days later I received an email stating I wasn't a good fit for the role. The listing is still up months later so they're either constantly hiring for this position or they can't find anyone who's a good fit.

    Interview Questions
    • Didn't expect to receive an assignment before even an initial screening interview.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  11.  

    Social Media Community Manager Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at Main Street Hub in May 2013.

    Interview Details

    The hiring process consisted of completing a work product sample (various social media writing prompts), then 2 Interviews. The first interview was with the team leads and a few current Community Managers (about 3). During the first interview, we reviewed the work product sample and discussed details of the position. The second interview was with the department manager and consisted of slightly broader topics. The entire process took about 2 weeks.

    Interview Questions
    • What song would you add to the public company playlist and why?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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