Main Street Hub Social Media Manager Interview Questions

Updated Jul 2, 2015
18 Interview Reviews

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  1.  

    Social Media Community Manager Interview

    Anonymous Interview Candidate in Austin, TX
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 4+ weeksinterviewed at Main Street Hub (Austin, TX) in June 2015.

    Interview

    My interview process was more or less like everyone else's. I started out sending them my resume and cover letter and then got an e-mail saying they were interested and wanted me to complete a work product assignment (a sample piece of work that would mirror my on-the-job responsibilities). Upon completing that, I got an e-mail from the recruiter asking for a Skype interview. Following that, I was invited for an in-office interview. There were two rounds - first with two Team Leads and then with two employees who had the same job I was applying for. It was pretty conversational - especially the second round. After that, I was asked for one more in-office interview with someone higher up. It was pretty brief and felt more like a meet and greet than an actual interview. I received an e-mail a week or so later asking for references. The recruiter got in touch with them in about a day and I got an offer a day or so after that.

    Interview Questions

    • If you were a fictional character, what would you be? There were lots of others, but they were basically the same as everything else I've seen on here.   Answer Question
  2.  

    Social Media Community Manager Interview

    Anonymous Employee in Austin, TX
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 4 weeksinterviewed at Main Street Hub (Austin, TX) in May 2015.

    Interview

    Pretty similar to what everyone else said. About a week after I submitted my application, they gave me the work product assessment, having me write sample tweets, yelp reviews, etc. It took them almost two weeks from that point to set up a Skype interview. I thought I did pretty well in the interview, but a week later was emailed and told that they didn't think I was a fit for the position. Oh well.

    Interview Questions

    • "How do you define success?" "What is a unique skill you would bring to Main Street Hub?"   Answer Question
  3.  

    Social Media Community Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Interview

    The process was efficient and seemed organized and well thought out. It was also very practical as far as determining whether I was suitable for the position and could do the work required of me. When it takes some companies two months to do two interviews, it is refreshing when a company can be as efficient as MSH.

    Interview Questions

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  5.  

    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online – interviewed at Main Street Hub.

    Interview

    Like other posters said, it's a process with a lot of steps. I applied online and then a week or so later received the work assignment, which wasn't bad. After submitting that, I had a Skype interview with a recruiter, and following that, I was asked to come in for two sets of in-person interviews: a pair of social media community manager team leads, and a pair of current social media community managers. Each interview took about a half hour. It seemed there was some scheduling conflict, because the first pair had to rush out of my interview to go to a meeting, which meant no opportunity for question asking at the end. Both interviews were pretty standard, although they were peppered with some "fun" questions that, to be honest, seem considerably less fun when they are being read off of a sheet of paper. There's something to be said for interviews that have an air of sincerity and veer more on the side of a true conversation, but I think any chance for that tends to go out the window once interviewers have a long list of questions printed on the paper in front of them. Anyway, interviewers themselves were engaging, and the second pair was great about answering questions. Following that, the recruiter came back in to answer any extra questions, as well as discuss benefits and give a tour of the office. I personally thought that the salary was pretty OK considering the work, and the immediate benefits are awesome. The office is cool in that it fits the stereotype of a start-up's office perfectly. It's great if you're into that kind of thing. I can't say that I am. They seem to employ a very specific sort of employee, which I am not, but I can see how a lot of people would love working there. Regardless, it was a fine experience, and I think I interviewed well. Everyone was nice and open to answer questions, but I personally didn't care for the office environment. I wasn't offered a job (which, given other reviewers' experiences, apparently no one is, haha), but I also agree with them that I wasn't the right fit. It does feel kind of frustrating to go through such a tedious hiring process, but I guess it's a good learning experience.

    Interview Questions

    • Why would I want to sit next to you? If you could create any emoji, what would it be?   Answer Question
  6.  

    Social Media Community Manager Interview

    Anonymous Employee in Austin, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at Main Street Hub (Austin, TX) in March 2015.

    Interview

    Got an e-mail from the recruiter and was asked to fill out a 9 page project assignment. Such as answering Twitter responses, making up a story about a picture, responding to reviews on Yelp pretending to be the owner, etc etc. Recruiter was quick to respond to my e-mail after I submitted my NINE page assignment. Within 2 (two) days I got an e-mail back saying The position wasn't suitable for me.

    Interview Questions

    • Q: Within the 9 page assignment 1 page was answering Twitter, Yelp, negative / positive responses   Answer Question
  7. Helpful (1)  

    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ weeksinterviewed at Main Street Hub.

    Interview

    After submitting my application, I was contacted personally by the hiring manager informing me that I would be moving on in the process. The second step in the process is a work-product assignment - basically they had me simulate some of the responsibilities I would have working at MSH. The assignment consisted of 5 sections: Responding to customer reviews, creating tweets for customers, responding to random tweets on behalf of customers, creating captions based off of provided images, and creating a haiku. Once I completed the assignment, the hiring manager responded letting me know he reviewed my document and that I would not be moving forward with the hiring process. Although I did not move forward, I felt that overall this was a positive experience and a unique interview process that allowed me to get a better understanding of what to expect in future interviews.

    Interview Questions

    • Write one tweet for a spa. It must include a question that you think will encourage engagement.   Answer Question
  8.  

    Social Media Community Manager Interview

    Anonymous Interview Candidate in Austin, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Main Street Hub (Austin, TX) in February 2015.

    Interview

    Started off with a basic Skype interview. Afterwards, I received a work product which kind of gives you an idea of what to expect on the job. Finally, I came in for two personal interviews. First interview was with potential co-workers and direct managers, second was with a higher-up.

    Interview Questions

  9. Helpful (5)  

    Social Media Community Manager Interview

    Anonymous Employee in Austin, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeksinterviewed at Main Street Hub (Austin, TX) in January 2015.

    Interview

    My experience was similar to the many other people who have posted about this position. Like just about everyone else, I too did not get an offer. I applied in mid December 2014. I didn't hear anything for one month, till mid January 2015. First, they sent a work-product assignment. I got it on a Wednesday and was given till the following Monday morning to complete it. The assignment is basically examples of what you will be doing in the position, including writing Yelp responses to both positive and negative Yelp reviews, sending tweets from business to promote products or engage followers, captioning a photo for different types of businesses, tweeting at individuals in your area from a business, and (I guess just for fun?) writing a haiku. The assignment was nothing too difficult if you know anything about social media and how to write professional responses. A couple days after I turned in the assignment, I was asked to participate in a Skype interview. The Skype interview is pretty basic. It lasted 30 minutes. Most of the questions the recruiter asked were all things I'd anticipated based on other reviews from Glassdoor users. Stuff like: Why this company? Why this position? How would you describe success? What's your favorite local business? Is there anything not in your resume that you want us to know about you? What's people's biggest misconception about you? What's something a former manager would say you excel at/need to improve on? A day or so after the Skype interview, I was invited to come in for an in-person interview. Here's how it worked. First, I interviewed with 2 Social Media Community Manager Team Leads. Each with their own set of questions. After that round, I interviewed with 2 Social Media Community Managers with a different set of questions. After that round, the recruiter came in and told me what an offer would like like. He then gave me a tour of the office, which looked really cool. They're on the 12th floor in downtown Austin. They have ping pong, beer on tap, and lots of snacks. Your typical cool, tech start-up vibe. After the tour, I was told the next step was for the recruiter to speak to the hiring team, then he'd run everything by his boss and let me know if there would be another interview. The whole process was about an hour and a half. Two days later, I was notified that while my experience was compelling, when looking at my entire application they felt this position was not the best fit for me. I will say, they were probably right. I have a varied background with tons of relevant experience, but am probably overqualified. What you may be interested to know is at the end of my interview the recruiter told me that the starting salary was $31,000. I asked him if that was negotiable. He said no, and that as a start-up their budget is strict and tight with no wiggle room. That salary is insanely low to me and they could probably tell by my background. If you're looking for more money, don't bother. But money isn't everything. It looks like a cool place to work with a great culture and they mentioned lots of opportunities for growth and advancement. I will say I have done a lot of hiring and I know I nailed all my interviews with them. I felt like I had great rapport and connections with everyone I talked to. I was comfortable, we were all laughing. I gave great answers. And they still didn't give me an offer. Since everyone posting on here hasn't gotten an offer, I wasn't totally shocked, even though I felt like things were going great. So, if you think you are killing it with them, 1. Don't get your hopes up and 2. Don't be discouraged if you don't get an offer, because clearly they have rejected many qualified candidates. I don't know what they are looking for, but they sure are picky.

    Interview Questions

    • Just about all the interview questions are covered in other reviews, but I'll add ones they asked me that I don't recall seeing in other reviews. (I'll also probably repeat some that are in other reviews as they pop in my head). How would you respond to a Yelp review if someone accused one of our clients of being racist? Is the customer always right? (I said no, and referenced an article I had read about a CEO of an airline who preached why "customer is always right" is bad for business) Okay, but is OUR customer always right? (I think they were giving me a chance to change my answer.) What's your favorite local business? Do you follow that business's social media? Why this company? Why this position? How would you rank your writing on a scale of 1 to 5? What's your favorite thing about social media? Thinking of a past manager, what is a quality that you really liked? Thinking of a past manager, what is a quality that you didn't like? Tell me about a time you were devastated at work. Why would I want to sit next to you? (Because apparently they like to occasionally change their seating chart, which I thought seems like a cool practice). Do you prefer to work on a team or alone? If you were going to start a local business, what would it be? What have former managers/coworkers told you is your greatest strength? What have former managers/coworkers told you that you need to work on? Tell me about a time you lifted up a co-worker. Tell me a joke. (I Googled jokes in anticipation of this question, and pretty much all jokes are stupid and not really funny. Instead, I told them a personal funny anecdote from my life, so don't assume you have to tell them like a dumb knock-knock joke or something. I think the point is to tell them something funny and hopefully get them to laugh). What's your spirit animal? Overall, all the people I interviewed with were young and chill. The recruiter even told me the environment is casual, so he told me not to worry about dressing up. In case you are wondering, because I know I was, all the questions are along the lines of what is listed above. If you are anticipating really complex questions about "which social media blogs do you read?" or things about marketing, analytics, social media trends, successful social media strategies, etc, etc, don't sweat it. They don't ask anything like that. (At least not as far as I got in the hiring process). Good luck!   Answer Question
  10. Helpful (1)  

    Social Media Community Manager Interview

    Anonymous Employee in Austin, TX
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took a weekinterviewed at Main Street Hub (Austin, TX) in January 2015.

    Interview

    The overall process started with a homework assignment in the form of a what was called a "work-product assignment" where I was asked to demonstrate my writing ability for social media in the form of Yelp responses to both positive and negative reviews, Twitter posts to promote businesses, pairing of businesses based on Tweets, and writing a Haiku. Overall the assignment wasn't too difficult and I believe it was a good assessment of one's writing ability before pursuing further interviewing. Next, I was contacted by the recruiter and asked to meet for a one on one interview via Skype. That interview also went relatively smoothly aside from Skype technical difficulties. I was asked about my personal experience, my interest in the position, and what I hoped to get out of it if I were offered the job. Following that, I was asked to come downtown for an in-person interview with a number of recruiters. There were two round with two interviewers each. They asked me questions off of a long list that consisted of inquiries such as: How do your particular skills make you a fit for this role? What is your favorite local business? Tell me a joke (or a funny anecdote) What is your spirit animal? What would you do if a customer accused you of being racist? It seemed to be a mix of relevant personal and experience questions in addition to a few that were intended to test your ability to think on your feet, under pressure, and to get to know your personality more. I felt very comfortable in the overall process and I felt that my interviewers were easy to talk to, even if some of their questions were a bit off the wall. In the end, however, I was not offered the job and I am not 100% sure why. I thought the interview went very well. I thought I was building a good rapport with my interviewers. I asked a lot of questions, but I was actually quite interested in the position and genuinely wanted to learn more about it. Upon being turned away for the role, I asked my initial recruiter if he or any of the others had any advice or tips for improvement in future interviews or if it would be worth my time to reapply in the future. I got no response to these questions and left it at that. It may have been that I would have ended up turning down the offer anyways because the pay was not at all what I would expect from such an intensive interview process.

    Interview Questions

    • Tell me a joke.   1 Answer
    • What is your spirit animal?   1 Answer
    • What would you do if a customer accused you of being racist?   1 Answer
  11.  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Main Street Hub in November 2014.

    Interview

    I applied online through their website. I was contact within a day or two and asked to complete a work project assignment. This was mostly writing tweets and yelp responses for local businesses. It was five pages long and I had 48 hours to complete it. After submitting it, I received an email from one of the HR managers wanting to schedule a Skype interview for the next day. The interview was pretty basic: strengths and weaknesses, more in depth questions about resume, why i want the job, etc. Although he was almost 15 minutes late to the interview, which was a little annoying. I was then emailed the next day that he had decided that I was not the best fit for the job. I responded to say thank you and request more feedback about why he felt that way and how I could improve but received no response.

    Interview Questions

    • What would you say is people's biggest misconception about you?   Answer Question
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