Glassdoor is your free inside look at Marks & Spencer Sales Assistant interview questions and advice. All 6 interview reviews posted anonymously by Marks & Spencer employees and interview candidates.
Accepted Offer – Interviewed in Preston, North West England, England (UK) Apr 2013 – Reviewed Apr 25, 2013
Interview Details – Took online test which took about 30 minutes. Questions were based on customer service and how you would deal with difficult situations. Passed this assessment and then received an email to select which interview slots were available. Role play was based on a customer wanting a 2 setter sofa which had been discontinued and there was only one available in the window which you are not allowed to sell. Once the role play is over they give you a feedback form which they ask you to complete. How do you think it went? What did you do well? What didn't go well? What would you do differently? Make sure you fill this in well as you can pick up extra points if you missed something out in the role play, for example I forgot to mention searching online but remembered to include this on the feedback form.
Interview Question – Not really any difficult questions just remember to try and be yourself and focus on customer service. Answer Question
Accepted Offer – Reviewed Oct 4, 2012
Interview Details – Filled out an online application which included answering multiple choice questions about how I would deal with different situations with customers for example helping a customer who looks confused, dealing with conflict with a customer. Invited to interview stage where I did a role play involving an unhappy customer who had ordered a cake for a friend's birhtday but it hadn't arrived. Relatively straightforward to apologise for the mistake and to offer a voucher to spend in store on an alternative cake.
Interview Question – The questions were very predictable, why do you want to work for m&s, what makes you right for the role etc, explain an example of when you've given good customer service. The interviewer was encouraging and wanted you to do well. The most difficult part of the process was the role play. Answer Question
Accepted Offer – Interviewed in Dec 2010 – Reviewed Jun 16, 2012
Interview Details – Straightforward
Interview Question – Why M&S Answer Question
Accepted Offer – Interviewed in Sep 2011 – Reviewed Jun 14, 2012
Interview Details – It was the 'role play'
Negotiation Details – no negotiation
Accepted Offer – Interviewed in Dublin, Dublin (Ireland) Sep 2009 – Reviewed Sep 11, 2010
Interview Details – it was an open interview and about 15 people got brought in at a time. You were interviwed by one person and then i was offered a job !
Interview Question – what was the one mistake you made and how did you over come it? View Answer
Negotiation Details – -
Declined Offer – Interviewed in Manchester, England (UK) Sep 2009 – Reviewed Mar 15, 2010
Interview Details – Applied online, completed a quiz to see if I was a good fit for M&S which I passed. Was then offered an interview at the local job centre the following week. Went along and was told that I was to take part in a role-play of a store interaction. My situation was supporting a colleague who had been assigned as my 'buddy' and was under-performing, with one interviewer playing the colleague and the other assessing my performance, was given 5 minutes to prepare and take notes after being supplied with an overview of the situation and information about M&S protocol. Was then asked to assess my own performance and fill in an application form whilst they discussed my performance. Was taken into the interview room where we discussed how I performed in the role-play, I was marked out of 5 in a few categories and was told that I had gained a 5 in each category and that they would like to make me a job offer. Unfortunately they didn't have any suitable positions for me at that time due to my availability but was given the choice to take a job position in store with my standing offer in the 6 months following the interview.
Interview Question – It was a roleplay! Answer Question
Reason for Declining – Offered another job.
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