Marks & Spencer Sales Assistant Interview Questions

Updated Mar 23, 2015
Updated Mar 23, 2015
14 Interview Reviews

Interview Experience

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  1.  

    Sales Assistant Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took a weekinterviewed at Marks & Spencer in October 2014.

    Interview

    The whole process took a few weeks. I had to do few online assessments as well as the application form for the job. I was then called into store for a one to one interview and had to do a roleplay first. They give you info to look over and leave the room whilst you're doing this and then when they walk back in it starts. If you pass that you will then be interviewed, I saw two different managers who asked me about myself and what good customer service is etc, and then went through rotas with me and hours I'm available.

    Interview Questions

    • How would you describe yourself in three words?   1 Answer
  2. Helpful (2)  

    Sales Assistant Interview

    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Marks & Spencer in September 2014.

    Interview

    Applied online using the M&S careers website, the whole process was pretty straight forward. You have to complete an online form and test which evaluates how you would respond in different situations on the shop floor. After I completed the online test, I was given the option to select an interview date for the next week. The actual interview was pretty basic, you are given a role play to carry out. Before the role play you are given a sheet with pictures and information of their stock as well as details about surrounding stores and promotions. Your are given 5 minutes to read the sheet carefully and try to take in as much of the information as you can. The interviewer then entered the room and proceeded with the role play in which I had to solve an issue for a customer. After the role play, I was asked a few questions about myself, M&S and why I wanted the role. The interviewer told me that they would get back to me the next day to let me know if I had passed the interview.

    Interview Questions

    Negotiation

    There was some choice as to the rota shifts preferred.

  3. Helpful (3)  

    Sales Assistant Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at Marks & Spencer.

    Interview

    I passed the online assessment and was able to book my interview date online. Got a call the next day from the company to confirm my attendance. I got an email asking me to prepare for role play and photocopy of documents.

    On the day there are 2 interviewers, first interviewer which you will be doing role play with and the second asked formal questions.

    Role play consists of interviewer acting the role as customer. You are given 5 minutes to prepare. You get a sheet with jacket, promotions and shoes. You don't need to memorise the sheet as it can be used as prop during role play.

    Interviewer walks in asking for certain jacket which was out of stock. Remember to smile! Suggest an alternative! Also remember the promotions on the sheet?! Sell sell sell! Interviewer wants to see if you are going to mention this, I can't stress enough it is very important! Other stuff is common sense, if you can't think of how to reply then the role isn't right for you.

    After the interviewer leaves the room again giving you a form to fill out listing what you did well, what went less well and what would you have done differently next time. Yet again common sense.

    I think at this point if you fail you don't get to second stage. The second interviewer will just ask the normal questions, why you want to work for them, and sell yourself to them. Why should they hire you?! Just answer as honestly as possible.

    After this you are left to wait then you get called in and find out if successful or not. Interview was very easy overall.

    Interview Questions

    • There wasn't any, i was fully prepared. Just remember research their company, why you like to work for them and answers to why should they hire you.   Answer Question

    Negotiation

    I was asked if I would be flexible for the job. It was all very simple and explained very well.

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  5.  

    Sales Assistant Interview

    Declined Offer
    Declined Offer

    Interview

    Quite straight forward

    Reasons for Declining

    No definition of hours to be worked as it varies from week to week therefore child are would be nightmare. Also heard staff complaining about the conditions and way they were being treated .

  6.  

    Sales Assistant Interview

    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Marks & Spencer in August 2013.

    Interview

    Online questionnaire which was pretty simple and then at the interview you do a role play which varies. You get information to help you and 10 minutes to plan and look over what's been given you and then the interviewer pretends they are a customer.

    Interview Questions

    • No difficult questions just asking about extra hours and availability etc.   Answer Question
  7.  

    Sales Assistant Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Marks & Spencer in June 2013.

    Interview

    The first stage is an online application which includes watching videos and answering questions, as well as, a personanlity test. If you pass, you can book an interview, but it is first come first serve!! When you arrive for interview the first stage is a role play with HR and if you pass interview with Manager. They tell you on the spot if you get it! Then you choose a working contract.

    Negotiation

    flexible contracts, they show you the different contracts available

  8.  

    Sales Assistant Interview

    Accepted Offer
    Average Interview
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Marks & Spencer (Preston, North West England, England (UK)) in April 2013.

    Interview

    Took online test which took about 30 minutes. Questions were based on customer service and how you would deal with difficult situations. Passed this assessment and then received an email to select which interview slots were available. Role play was based on a customer wanting a 2 setter sofa which had been discontinued and there was only one available in the window which you are not allowed to sell. Once the role play is over they give you a feedback form which they ask you to complete. How do you think it went? What did you do well? What didn't go well? What would you do differently? Make sure you fill this in well as you can pick up extra points if you missed something out in the role play, for example I forgot to mention searching online but remembered to include this on the feedback form.

    Interview Questions

    • Not really any difficult questions just remember to try and be yourself and focus on customer service.   Answer Question
  9. Helpful (1)  

    Sales Assistant Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Marks & Spencer.

    Interview

    Filled out an online application which included answering multiple choice questions about how I would deal with different situations with customers for example helping a customer who looks confused, dealing with conflict with a customer. Invited to interview stage where I did a role play involving an unhappy customer who had ordered a cake for a friend's birhtday but it hadn't arrived. Relatively straightforward to apologise for the mistake and to offer a voucher to spend in store on an alternative cake.

    Interview Questions

    • The questions were very predictable, why do you want to work for m&s, what makes you right for the role etc, explain an example of when you've given good customer service. The interviewer was encouraging and wanted you to do well. The most difficult part of the process was the role play.   Answer Question
  10.  

    Sales Assistant Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a dayinterviewed at Marks & Spencer in September 2011.

    Interview

    It was the 'role play'

    Interview Questions

    Negotiation

    no negotiation

  11.  

    Sales Assistant Interview

    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at Marks & Spencer in December 2010.

    Interview

    Straightforward

    Interview Questions

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