Marks & Spencer Sales Assistant Interview Questions

Updated Jul 9, 2015
24 Interview Reviews

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  1.  

    Sales Assistant Interview

    Anonymous Employee in London, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Marks & Spencer (London, England (UK)) in June 2015.

    Interview

    They said that some stores do not do a role play no more.So me and the interviewer had a 1 on 1 interview where they asked me questions about the company and what I could bring to it.

    Interview Questions

  2.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Marks & Spencer.

    Interview

    The Interview process is quite simple. A basic application via there recruitment website and than a questionnaire. The great thing about M&S is that they let you know on the spot weather you have an interview or not . At the end of the application when selecting review if you have passed the interview it will allow you the option to book an interview slot imedietly where as in most cases if you have failed or the interview slots have been booked they state that the application is being reviewed and they will contact you shortly. However, for previous M&S employees the interview process is far more easier as you have to call HR recruitment to book you in for an interview which cuts out the lengthy application.

    Interview Questions

    • Interview questions are pretty straight forward . Why do you want to work at M&S ? What can you bring to M&S? Tell us about your self? after the basic standard questions you will be asked to take part in a short role play where they will provide you a sheet with information about products and promotions and you will try to provide customer service to your interviewer(who will pretend to be a customer) .   1 Answer
  3.  

    Customer Sales Assistant Interview

    Anonymous Employee in London, England (UK)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4 daysinterviewed at Marks & Spencer (London, England (UK)) in May 2015.

    Interview

    very quick after an online application, interview was four days later, online was questions about how you would react to various situations you might come across in a store, with multiple choice eg what would you do if a customer was shouting at your colleague, or if a product was out of stock

    Interview Questions

    • what makes good customer service, I failed as i wasn;'t enthusiastic enough.   Answer Question
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  5.  

    Customer Sales Assistant Interview

    Anonymous Employee in London, England (UK)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Marks & Spencer (London, England (UK)) in November 2014.

    Interview

    this interview was my first ever interview. I was scared going into it although the person taking it was so friendly which helped calm my nerves. This really helped me settle before the informal interview. The interview was more about getting to know me and my opinions more so than formal questions. I found the person taking the interview easy to talk to which really helped. it was a calm atmosphere

    Interview Questions

  6.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took a weekinterviewed at Marks & Spencer in October 2014.

    Interview

    The whole process took a few weeks. I had to do few online assessments as well as the application form for the job. I was then called into store for a one to one interview and had to do a roleplay first. They give you info to look over and leave the room whilst you're doing this and then when they walk back in it starts. If you pass that you will then be interviewed, I saw two different managers who asked me about myself and what good customer service is etc, and then went through rotas with me and hours I'm available.

    Interview Questions

    • How would you describe yourself in three words?   1 Answer
  7. Helpful (2)  

    Sales Assistant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Marks & Spencer in September 2014.

    Interview

    Applied online using the M&S careers website, the whole process was pretty straight forward. You have to complete an online form and test which evaluates how you would respond in different situations on the shop floor. After I completed the online test, I was given the option to select an interview date for the next week. The actual interview was pretty basic, you are given a role play to carry out. Before the role play you are given a sheet with pictures and information of their stock as well as details about surrounding stores and promotions. Your are given 5 minutes to read the sheet carefully and try to take in as much of the information as you can. The interviewer then entered the room and proceeded with the role play in which I had to solve an issue for a customer. After the role play, I was asked a few questions about myself, M&S and why I wanted the role. The interviewer told me that they would get back to me the next day to let me know if I had passed the interview.

    Interview Questions

    Negotiation

    There was some choice as to the rota shifts preferred.

  8.  

    Sales Assistant Interview

    Anonymous Interview Candidate in London, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at Marks & Spencer (London, England (UK)) in September 2014.

    Interview

    First of all I applied online and I was told I was successfully straight away. The online application process includes a personality quiz and a scenario based assessment and takes around 45 minutes. The next stage is a face to face assessment/interview which I did the following day, which involved a role play exercise and a one-to-one discussion with two members of the recruitment team. Once the assessment was over I was told I got the job straight away. I had to fill in some mandatory forms with information of my next of kin, my bank details etc. The whole process took roughly one hour and was pretty straight forward.

    Interview Questions

  9.  

    Customer Sales Assistant Interview

    Anonymous Interview Candidate in London, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Marks & Spencer (London, England (UK)) in August 2014.

    Interview

    It's very much straight forward Online application form with real time video questions following in-store interview following a role play following interview with manager same day. You don't waste your time and energy for an interview process. And the best is you don't need to wait for result for ages. You got to know straight after whether you have been selected or not.

    Interview Questions

  10.  

    Sales Assistant Interview

    Anonymous Interview Candidate in Coventry, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Marks & Spencer (Coventry, England (UK)) in November 2013.

    Interview

    One to one interview, basic questions, easy to answer, however you need to know the company and they core values, the interviewer was very friendly, the interview was almost informal. Smile and be enthusiastic.

    Interview Questions

  11. Helpful (3)  

    Sales Assistant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at Marks & Spencer.

    Interview

    I passed the online assessment and was able to book my interview date online. Got a call the next day from the company to confirm my attendance. I got an email asking me to prepare for role play and photocopy of documents. On the day there are 2 interviewers, first interviewer which you will be doing role play with and the second asked formal questions. Role play consists of interviewer acting the role as customer. You are given 5 minutes to prepare. You get a sheet with jacket, promotions and shoes. You don't need to memorise the sheet as it can be used as prop during role play. Interviewer walks in asking for certain jacket which was out of stock. Remember to smile! Suggest an alternative! Also remember the promotions on the sheet?! Sell sell sell! Interviewer wants to see if you are going to mention this, I can't stress enough it is very important! Other stuff is common sense, if you can't think of how to reply then the role isn't right for you. After the interviewer leaves the room again giving you a form to fill out listing what you did well, what went less well and what would you have done differently next time. Yet again common sense. I think at this point if you fail you don't get to second stage. The second interviewer will just ask the normal questions, why you want to work for them, and sell yourself to them. Why should they hire you?! Just answer as honestly as possible. After this you are left to wait then you get called in and find out if successful or not. Interview was very easy overall.

    Interview Questions

    • There wasn't any, i was fully prepared. Just remember research their company, why you like to work for them and answers to why should they hire you.   Answer Question

    Negotiation

    I was asked if I would be flexible for the job. It was all very simple and explained very well.

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