Marriott Interview Questions

Updated Mar 26, 2015
Updated Mar 26, 2015
138 Interview Reviews

Interview Experience

Interview Experience

45%
28%
26%

Getting an Interview

Getting an Interview

59%
11%
10%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

138 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1. 1 person found this helpful  

    Senior Director Interview

    Anonymous Employee in Bethesda, MD
    Anonymous Employee in Bethesda, MD
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Marriott.

    Interview Details

    One-on-one Interview with VP and Senior Directors, back-to-back. Interview lasted all day, with no break in between. The questions were repetitive and the scheduled kept on switching between the interview panel. The second day I came in it was only hour long with two Senior Directors—one of them was late and barely engaged with me since he was on his phone most of the time. The second on admitted not having read my resume. He asked general background question (that were covered in the resume) and with only three minutes left, asked me if I had any questions for him. Since then, I've reached out to the recruiter and hiring manager but I haven't heard back. The recruiting at Marriott is mostly handled by Aon Hewitt contractors, and they tend not to be very organized in general, but considering this is a hospitality company, I thought it would be nice to least get a "thank you for time email", even if from the system.

    Interview Questions
    • Each choose three questions to ask from a pre-determined list.   View Answer
    No Offer
    Negative Experience
    Easy Interview
  2.  

    Guest Services Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a weekinterviewed at Marriott.

    Interview Details

    The two Marriott hotels in my area are mass-hiring in the beginning of the year, and since I was out of a job, I decided to interview for a fronk dest position. I interviewed with the Guest Services Manager and the Assistant General Manager of the hotel. The interview went very smoothly for me because I have a lot of work experience and have done a lot of interviews. If you have a lot of experience working at a hotel or in customer service this would be a great position for you. I believe the reason why I didn't get the job was because I was very over-qualified and I wanted a salary that's higher than they are willing to offer. But I wasn't heart-broken since one week later I received a job offer from another company.

    Overall, great hotel, great people, and if you get hired I'm sure you would have a lot of opportunities to advance at Marriott since they have hotels everywhere in the world.

    Interview Questions
    • 1) Why do you want to work at a hotel?
      2) What makes you a great candidate for this position?
      3) Explain a time when you had to face a difficult customer. How did you handle the situation?
       
      Answer Question
    No Offer
    Positive Experience
    Easy Interview
  3.  

    Events Specialist Interview

    Anonymous Employee in Fountain Valley, CA
    Anonymous Employee in Fountain Valley, CA
    Application Details

    I applied online – interviewed at Marriott in March 2015.

    Interview Details

    Interview with Courtyard Marriott for entry level position. Very quick and brief. They really focus on and want you to answer the questions with concrete examples of your actions. They let you ask any questions and as many questions as you want at the end so take advantage of this.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    General Accountant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at Marriott in March 2015.

    Interview Details

    I applied this job online and had the interview at a recruitment center. They will have 3 or 4 rounds for the interview. The manager from accounting and finance department is very nice. He introduced a lot about the duty and responsibility about the position to me. All Interview questions are very normal and can be prepared.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Front Desk Clerk Interview

    Anonymous Employee in Portland, OR
    Anonymous Employee in Portland, OR
    Application Details

    I applied in-person. The process took 5 daysinterviewed at Marriott in February 2015.

    Interview Details

    the interview was brief, painless, and my interviewer was very welcoming.
    We sat down and she shot off some questions.
    She was very relaxed and laughed at my joke I cracked. it was a nice environment for the interview and I felt at home. She shook my hand as I approached, I clicked with her. she was very comforting and inviting

    Interview Questions
    • Why should we pick you? how do you handle high stress situations?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  7. 4 people found this helpful  

    Senior Director, Experience Design Interview

    Anonymous Employee in Bethesda, MD
    Anonymous Employee in Bethesda, MD
    Application Details

    I applied online. The process took 4 weeksinterviewed at Marriott in January 2015.

    Interview Details

    Short version: disorganized and smug.

    I had a brief phone screen with HR, followed by a phone interview with the hiring manager. Things went very well initially and we seemed to be on the same page, so she invited me to headquarters for an in-person interview with herself and several colleagues.

    My itinerary was a complete mess. The car service didn't show up at the airport, so I called and they said they had no reservation under my name. Nobody at Marriott was available to confirm, but thankfully they took my word for it and sent a car that was billed to the company. When I checked in at the Bethesda Marriott, they tried to bill me for the room because the reservation said nothing about me being an interview candidate and contained no payment info. Again, they took my word for it and sorted it out. I caught the shuttle to HQ the following morning and arrived at 8:15 AM as my itinerary instructed, then sat in the lobby for 45 minutes because nobody I was meeting that day had arrived yet. The whole process was disorganized and not what I expected from a company that prides itself on its hospitality. I've interviewed with small startups that provided painless arrangements and treated me with a lot more respect.

    I was supposed to meet with 5 people that day, but one was dropped from the schedule with no reason given. Of the hour I had with each interviewer, at least half of that was wasted on asinine questions based on the STAR system, which was cutting edge in 1976 when I was born. Despite this role being responsible for design, I had no interviews with any actual designers, just management. I also didn't meet with anyone from IT–a key partner to design. It was clear from my discussions that day that the relationship with IT is strained.

    The last person I interviewed with was a VP who took the day off and interviewed me over the phone. She spent a lot of time talking about "innovation" and other buzzwordy nonsense. She also namedropped the previous employers of a few of their current designers and implied that I might not be up to managing such a group, which is a pretty smug attitude from a company with a fairly mediocre web site.

    They thanked me for my time and invited me to e-mail them if I had any additional questions about the role. I followed up twice over the next 2 weeks and never received a reply. About 3 weeks after my interview, I received a canned HR rejection e-mail.

    I've had really great experiences with a few companies who ultimately decided I wasn't the right fit, and that was just fine because they treated me with respect throughout the process. Marriott provided one of the worst interview experiences I've had in my 15-year career.

    Interview Questions
    • Tell me about a situation when you disagreed with your supervisor. What action did you take? What was the result?   View Answer
    No Offer
    Negative Experience
    Easy Interview
  8. 2 people found this helpful  

    Guest Service Representative -PM Interview

    Anonymous Employee in Paramus, NJ
    Anonymous Employee in Paramus, NJ
    Application Details

    I applied online. The process took 2 weeksinterviewed at Marriott.

    Interview Details

    I applied online and the following week I got a phone interview. Then had two interviews within the same day. One with the manager and other witht the GM. Pretty much asked the same questions. Why you want to work for the marriot? Can you work holidays? Tell us a time where you had a difficult customer,and handle the situation.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Intern Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    The position calls for a highly motivated individual, who wants to build or further a career as an analyst. The candidate should possess excellent communication and writing skills and be a quick and creative thinker, who is eager to learn and easily coached. In addition, 2+ years of experience gained from a market research or consulting firm, a market intelligence division of an IT company, or a public cloud provider would be beneficial.

    Interview Questions
    No Offer
  10.  

    Front Desk Associate Interview

    Anonymous Employee in Houston, TX
    Anonymous Employee in Houston, TX
    Application Details

    The process took a dayinterviewed at Marriott.

    Interview Details

    Simple, be honest and customer service oriented. Make sure your dressed properly. Conservative makeup and review of any information they asked. Be prepared to wait, as Hotel business never ends. Make eye contact and shake your interviewers hand.

    Interview Questions
    • Whats a situation you recently been in customer service wise?   View Answer
    No Offer
    Negative Experience
  11.  

    Front Desk Interview

    Anonymous Employee in Houston, TX
    Anonymous Employee in Houston, TX
    Application Details

    I applied in-person. The process took 2 daysinterviewed at Marriott in November 2014.

    Interview Details

    I applied in person on a friday. Got the call for the interview on the following Monday. The manager was really friendly and nice. She asked very few question, but I think it helped that when I applied I walked in with a resume, cover letter, and references ( which included my general manager). I just got the call for the second interview so Ill see what happens.

    Interview Questions
    • Name a time when you had to resolve a matter with an angry customer.   Answer Question
    No Offer
    Positive Experience
    Easy Interview

Work at Marriott? Share Your Experiences

Marriott

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.