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Marriott Guest Services Interview Questions & Reviews

Updated Jul 18, 2014
All Interviews Received Offers

Getting an Interview  

49%
25%
17%

Interview Experience  

73%
21%
5%

Interview Difficulty  

Average Difficulty
24 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Neutral Experience

Average Interview

Guest Service Representative Interview

Guest Service Representative
Houston, TX

I applied through a recruiter and the process took 6 days - interviewed at Marriott in June 2014.

Interview Details – I arrived and Waited 30 minutes to be interviewed. They were conducting several interviews in surrounding rooms, as I waited. The interview was cut and dry, questions such as tell me about yourself, what are your strengths and weaknesses, what do you do now, do you have any questions for me, we'll get back to you this week after we've completed the hiring process.

Interview Question – Do you have any questions for me?   View Answer


Accepted Offer

Positive Experience

Easy Interview

Guest Service Representative Interview

Guest Service Representative

I applied in-person and the process took 3 weeks - interviewed at Marriott in April 2010.

Interview Details – After you have applied you will wait approximately two week while your application will be screened by a third party. If it passes scrutiny it will be sent to the department head. They will call you if your name is passed to them. When they call they will setup an interview, normally some where private and ask question and gauge your answers. This will take 20-40 minutes. Good luck.

Interview Question – Where do you want to be in 5 to 10 years. (Think about it before answering)   Answer Question

Negotiation Details – There is no negotiation.


No Offer

Negative Experience

Very Easy Interview

Guest Services Representative Interview

Guest Services Representative
Plymouth Meeting, PA

I applied online - interviewed at Marriott in May 2013.

Interview Details – It was a pretty standard interview process, and they have a set of questions asked at every marriott hotel. I was interviewed by both the operations manager, and the general manager. It was sort of like have my first and second round interviews together, i assume. I had a very positive experience, overall.

Interview Question – What was the most challenging experience you had and how did you overcome it.   View Answer


Accepted Offer

Positive Experience

Average Interview

Guest Service Representative Interview

Guest Service Representative

I applied in-person and the process took 2+ weeks - interviewed at Marriott in March 2014.

Interview Details – Send my resume and cover letter to hiring manager, got contacted 2 days later and asked to apply online. After online application, got a phone interview (about 10 minutes, been asked to tell about myself), then a face-to-face interview (about 30 minutes, hiring manager + front desk manager; questions: tell about myself, why applying to Marriott, 5 years plan, situation questions; then they let me ask question, then we talk about salary, benefits, promotion...)
I got the job offer at the end of the interview in the office.

Interview Question – Tell a situation when I worked with someone that I had nothing in common with, what did I do.
Situation when I had to make a decision without consulting my manager.
Situation when I brought something new to a company.
  Answer Question


1 person found this helpful

Accepted Offer

Neutral Experience

Guest Service Agent Interview

Guest Service Agent

I applied in-person and the process took 1 week - interviewed at Marriott.

Interview Details – First, you will be telephone screened like most organization today do. If you sound sane, you will be asked to come in for an interview. Your best bet is to answer everything honestly and show concern for other people. It is the hospitality business, so you must have patience and empathy to fit in.

Interview Question – So you are looking for a job? Think twice about how you answer this question   Answer Question

Negotiation Details – If it is not salary based, you will have to make a good point to be paid more. However, the pay is competitive


Accepted Offer

Positive Experience

Average Interview

Guest Services Representative Interview

Guest Services Representative
Auburn Hills, MI

I applied through college or university and the process took 2+ weeks - interviewed at Marriott in April 2013.

Interview Details – Job was posted on University website. I applied there. Was contacted within two days and set up an initial interview. My initial interview was one on one with the general manager. Over a week went by and was contacted for a second interview. Second interview was with direct supervisor. Then was contacted within two days offered the position. Then had paperwork and was officially hired within a few weeks of initial application date.

Interview Question – What is your proudest moment?   Answer Question


No Offer

Neutral Experience

Guest Services Interview

Guest Services

I applied in-person and the process took 3 days - interviewed at Marriott.

Interview Details – Had one interview with the AGM and GM-Got hired within 5 days.

Interview Question – None-can not think of any thing at the moment   Answer Question


Declined Offer

Positive Experience

Very Easy Interview

Guest Services and Sales Interview

Guest Services and Sales

I applied through other source and the process took 2 days - interviewed at Marriott in February 2014.

Interview Details – First interview was a phone interview. Very pleasant and east questions that just went over my past work history.

Interview Question – Have you ever had an upset coworker with you, what did you do to try to resolve it. What was the outcome?   Answer Question

Reason for Declining – Had a job offer from another company that was higher pay and better hours.


No Offer

Neutral Experience

Guest Services Interview

Guest Services

Interviewed at Marriott

Interview Details – Applied online and received an interview within the next 4 days. I received a first round interview and moved on a second round interview which took 2 weeks. Was told that I would be receiving a call and never got one.

Interview Question – No difficult questions just basic questions about yourself and why you chose the Courtyard.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Guest Services Representative Interview

Guest Services Representative
Houston, TX

I applied online and the process took 2 days - interviewed at Marriott.

Interview Details – I filled out an application online. It's a good idea to visit the hotel and/or call to express interest in the opportunity. I also had the benefit of a Marriott employee referral.

I was called in by the assistant general manager to interview and then completed a second interview with the general manager.

I was hired from there and determined my start date as well as filled out new hire paperwork.

Interview Question – Questions about my work history. They wanted to ensure I was worth hiring. Overall, I wasn't sure the AGM was interested in hiring me due to his very cut and dry approach.   View Answer

Negotiation Details – I negotiated requested a dollar / hour more in pay. Mgmt met me half way.

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