MassMutual Customer Service Representative Interview Questions

3 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Phoenix, AZ
No Offer
Difficult Interview

Application

I applied through a recruiter – interviewed at MassMutual (Phoenix, AZ).

Interview

Was contacted by a recruiter and had an initial interview with him. 2nd interview was with two different directors. One was not in a good mood and the interview did not go as well as it could have.

Interview Questions

Other Interview Reviews for MassMutual

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at MassMutual (Phoenix, AZ) in February 2014.

    Interview

    I first found out about the opening in November 2013. I was given the name of an HR recruiter to call. I began calling the recruiter to inquire about the position and get my name out there. I had tried to apply online, but kept getting system errors. I finally managed to get my online app to go through in December 2013. In January 2014, I received a call from the recruiter to schedule an appointment for skills testing. This involved reading comprehension, math skills, and a customer service simulator. About three weeks after the testing, I received a call to come in for a one on one interview with the recruiter I had been in contact with. The interview was quick - about 15 minutes or so. I was asked about what I know about the company and also various test taking questions since passing the Series 6 exam is required. About a week later, I received another call to come in for a panel interview with the call center directors. It was with two of the directors, and this interview lasted about 45 minutes. They asked several questions about previous customer service experience and what I know about the company. Two weeks later, I was notified that I wasn't selected for the position.

    Interview Questions

    • Most unexpected was probably about test taking ability and study habits in college.   Answer Question
  2.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at MassMutual in October 2010.

    Interview

    I was brought in on the first day where I had to take a Limra test and mock phone calls. I passed both of these test and was brought back for the first personal interview which was very pleasent. Then I was told that i would here within a week if I would make it to the next round. HR called back within 3 days and stated they were going with people who had more experience. I talk to someone I know and they confirmed what I was told.

    Interview Questions

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