MassMutual
3.2 of 5 254 reviews
www.massmutual.com Springfield, MA 5000+ Employees

MassMutual Interview Questions & Reviews

Updated Apr 8, 2014
All Interviews Received Offers

Getting the Interview 

32%
22%
20%

Interview Experience 

62%
31%
5%

Interview Difficulty 

121 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Declined Offer

Positive Experience

Very Easy Interview

Sales Representative Interview

Anonymous Interview Candidate
Phoenix, AZ

I applied in-person and the process took 3 weeks - interviewed at MassMutual in January 2012.

Interview Details – One phone interview, followed by personality test. Once the personality test comes back as a match then another phone interview. If that goes well you meet in person and the offer is made. After background check and a few other little things you're set.

Interview Question – Nothing seemed too difficult, just be yourself and everything will be fine.   Answer Question

Reason for Declining – Better Job Offer

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Accepted Offer

Positive Experience

Average Interview

Exploratory for Actuary Role Interview

Anonymous Employee
Springfield, MA

I applied through a recruiter and the process took 3 weeks - interviewed at MassMutual.

Interview Details – very efficient; great candidate experience

Interview Question – Focus on technical skills based on the job qualifications   View Answer

Negotiation Details – Recruiter was very good to work with. Transparent and genuine. Recruiter prepped me for interviews so I knew who I was speaking with a bit of their background.

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Accepted Offer

Positive Experience

Average Interview

Financial Services Intern Interview

Anonymous Employee
Houston, TX

I applied through a recruiter and the process took 3 weeks - interviewed at MassMutual.

Interview Details – The entire interview process was rather seamless. All of the potential interns attended and information session to see if the opportunity was the right fit for them. Afterward, everyone scheduled his or her interview. Three interviewers chatted with each candidate on a variety of pertinent career topics. Finally, each person had to fill out a personality survey.

Interview Question – Why do you deserve the job?   Answer Question

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Accepted Offer

Negative Experience

Easy Interview

Finance Consultant Interview

Anonymous Employee
Raleigh, NC

I applied through college or university and the process took 2 months - interviewed at MassMutual in February 2013.

Interview Details – Very easy process, pull you in for 4-5 "interviews" to basically string you along until they want to hire you.

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Accepted Offer

Positive Experience

Average Interview

Financial Services Representative Interview

Anonymous Employee
Atlanta, GA

I applied through college or university and the process took 3 weeks - interviewed at MassMutual in February 2014.

Interview Details – There are three interviews. The first interview be prepared to ask of the questions. The second interview is more formal. The interviewer will dig deeper to ensure you understand what type of job your are applying for and if you are a good fit. The third interview is a career presentation

Interview Question – None, because you structured the interview for the most part. I was required to do an assignment at the end to get me familiar with networking with strangers.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Assistant Vice President Interview

Anonymous Employee
Springfield, MA

I applied through a recruiter and interviewed at MassMutual.

Interview Details – A recruiter called me about the role in Springfield. I wasn't really interested at all because of the location, but after hearing more about the company's growth prospects, the scope of the role, and compensation, I decided to listen more. I interviewed with quite a few people - most VPs and above - but the interviews were really straight forward. If you know your stuff, experienced, and confident about the work you do, you'll be fine.

Interview Question – How did you convince a sr. executive to change his / her mind or accept your proposal.   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Financial Services Representative Interview

Financial Services Representative
New York, NY

I applied in-person and the process took a day - interviewed at MassMutual in January 2010.

Interview Details – Pretty straight forward interview. They just want to make sure that you have some desire to sell their products.

Negotiation Details – Not much to negotiate. Your salary will be dependent on how much you sell.

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Accepted Offer

Negative Experience

Very Easy Interview

Technical Agent Interview

Anonymous Employee
Salt Lake City, UT

I applied through a recruiter and the process took 3 days - interviewed at MassMutual in February 2014.

Interview Details – You will interview with several key/anchor Agents (high volume brokers) where they will ask you about their current technical issues (printer not working, weird pop-ups, mobile device settings, hard drive replacements). The second round is with a lead tech at the corporate office. After this you will interview with the "General Agent" who is the manager of the entire location (core agency). This is typically over a few days but could be done in one afternoon if they really like you.

Interview Question – Nothing too difficult. All of the very technical/high availability server/equipment is handled by corporate.   View Answer

Negotiation Details – I as offered way less than average income, and actually less than my prior income. They knew that I had been unemployed and couldn't decline the low ball offer. Within a few days I found that the prior technical agent made twice what they offered me and left because there was too much work.

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No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Phoenix, AZ

I applied online and the process took 3 months - interviewed at MassMutual in February 2014.

Interview Details – I first found out about the opening in November 2013. I was given the name of an HR recruiter to call. I began calling the recruiter to inquire about the position and get my name out there. I had tried to apply online, but kept getting system errors. I finally managed to get my online app to go through in December 2013. In January 2014, I received a call from the recruiter to schedule an appointment for skills testing. This involved reading comprehension, math skills, and a customer service simulator. About three weeks after the testing, I received a call to come in for a one on one interview with the recruiter I had been in contact with. The interview was quick - about 15 minutes or so. I was asked about what I know about the company and also various test taking questions since passing the Series 6 exam is required. About a week later, I received another call to come in for a panel interview with the call center directors. It was with two of the directors, and this interview lasted about 45 minutes. They asked several questions about previous customer service experience and what I know about the company. Two weeks later, I was notified that I wasn't selected for the position.

Interview Question – Most unexpected was probably about test taking ability and study habits in college.   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Financial Services Professional Intern Interview

Anonymous Employee

I applied through college or university and the process took 2 weeks - interviewed at MassMutual in January 2014.

Interview Details – I applied via campus recruiting at my school and got an interview after a quick phone screen. Then I had to simply go in and interview. The interviewer was very nice to me. With the nature of the internship being social, the interview reflected that--very conversational. All the questions were standard internship questions. Nothing too crazy. Make sure that you are good at holding a conversation and you should be fine.

Interview Question – There weren't any particularly difficult questions. Typical Strength, weakness question was present. Describe a time you had to multi-task was also one.   Answer Question

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