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MassMutual Customer Service - Call Center Interview Questions

Updated Aug 12, 2014
Updated Aug 12, 2014
1 Interview Review

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Customer Service - Call Center Interview

Anonymous Interview Candidate in Enfield, CT
Anonymous Interview Candidate in Enfield, CT
Application Details

I applied online. The process took a dayinterviewed at MassMutual in August 2014.

Interview Details

I received a call from a MassMutual recruiter regarding the call center position I had applied for. She was very upfront about the position, what it would entail, and what the timeline was. She also told me how much the position pays, what I would need as far as licensing, and what would be expected of me if hired. I had to take two computer assessment tests before being offered an interview. One was the standard personality test. The other was an "in-role" type test to gauge how well I would do in a call center type environment. Both took about 2-3 hours in total to complete. Once my scores were received I was offered an interview with the hiring manager and director. The interview was brief but informative. They covered what the first few months of the job would be like, what would need to be done in order to take the required licensing test, what the hours for the position are and how schedules are determined. Then there was the typical Q&A.

Interview Questions
  • How would you adapt to a customer service role in a field you have little background in?   Answer Question
Negotiation Details
I was not able to negotiate. I was told how much the compensation was before interviewing and had to accept that amount before being scheduled for an interview.
Accepted Offer
Positive Experience
Average Interview

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