MassMutual
3.2 of 5 276 reviews
www.massmutual.com Springfield, MA 5000+ Employees

MassMutual Interview Questions & Reviews

Updated Jul 6, 2014
All Interviews Received Offers

Getting the Interview 

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Interview Experience 

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4%

Interview Difficulty 

Average Difficulty
99 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Difficult Interview

Financial Services Representative Interview

Financial Services Representative
San Francisco, CA

I applied through a recruiter and the process took 4+ weeks - interviewed at MassMutual in September 2011.

Interview Details – There were 5 interviews I went through. Here's how it went.
Phone Interview: They asked me a bunch of questions about why I wanted to be in this industry. They gave me some information about the position. What they did. How a day is like as an advisor. Pretty informative discussion.
1st Interview. They dug in about what I did in the past and what my skills were like. Talked about what my plans were and found out more about the business. I got much more information at this interview too. I liked how they were detailed about the questions, yet very helpful with answering mine too. Very straight forward. They didn't dance around with what i wanted to know.
2nd Interview. Questions were harder. Got to know each other much more. At this point I felt like it was a really good fit for me because I knew what I was getting into.
3rd Interview. I was to do a business plan for this career. Took a lot of time, but it was really good. Made me learn about what I was getting into and more about myself. Made me visualize this industry a lot better. Really glad I did it not just for the interview but for myself too.
4th Interview. Probably the deepest interview in regards to getting to know my life. Business and personal stuff. Talked about what made me who I am today. Talked about what I wanted in the future. Got to really know more about the company. Felt really good about it.

Interview Question – Asking about my business plan for my future. Thought it might be easy to answer, but I never interviewed at a place where they cared about my personal lifestyle too. Too me I was thrown off, but I liked the fact that they cared about what my life goals were.   Answer Question

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1 person found this helpful

Declined Offer

Neutral Experience

Very Easy Interview

Financial Services Representative Interview

Financial Services Representative
San Jose, CA

I applied online and interviewed at MassMutual.

Interview Details – The entire interview was very easy. Basically if you are a likeable person and can pass through all of the behavioral interviews, you'll get it. The clincher is whether or not you have an established "natural" market in the bay area. You will need to bring in a book of about 200 people you can call. You will need their address, phone number, email, salary, life status, etc.... After that, you ask for referrals. Basically it's a ponzi scheme. If you're okay pushing and selling life insurance to your friends and friends' friends, go for it.
The base bay is 18,000 for the first year. After that, its purely commission basis.

Reason for Declining – Didn't feel comfortable bringing a book of information that many spammers would kill for. In addition, you won't learn much for the first year or so. Their training seemed to be all about memorizing a script.

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Accepted Offer

Neutral Experience

Actuarial Consultant Interview

Actuarial Consultant

Interviewed at MassMutual

Interview Details – You interview with about 5-7 people (some of which are also Actuarial Cosultants). You also have a lunch interview which is designed to inform them what you are like under less formal situations.

Interview Question – Sometimes you might be given a case study depending on who is interviewing you.   Answer Question

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Declined Offer

Neutral Experience

Very Easy Interview

Financial Analyst Interview

Financial Analyst
San Jose, CA

I applied online and the process took a day - interviewed at MassMutual.

Interview Details – I was contacted within a day of posting on an internet job board. They were accommodating to my schedule for an interview with a follow up confirmation email. Everyone one was very nice and my interviewer was not intimidating at all. Luckily I did research on the job before going as they were not very informative on the day to day activities.
Pros:
Some sort of training that may be worth it.
A stipend during training that may be decent money, they didn't provide a number
Cons:
 You have to find your own customers through cold calling or friends.
Post training, only commission.

Interview Question – Explain A time when you changed the mind of an authority figure.   Answer Question

Reason for Declining – I didn't feel I would learn enough or earn enough money to justify such a large time commitment.

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Accepted Offer

Neutral Experience

Sales Representative Interview

Sales Representative

I applied through a recruiter and the process took 4 weeks - interviewed at MassMutual.

Interview Details – # interviews then offer

Interview Question – Why you want to work here   Answer Question

Negotiation Details – It was commission only

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Declined Offer

Neutral Experience

Easy Interview

Intern Interview

Intern
Tampa, FL

I applied through a recruiter and the process took 2 weeks - interviewed at MassMutual.

Interview Details – 3 very informal interviews; they just wanted to know how well I knew the area and how many names and phone numbers I could potentially add to their prospect list.

Interview Question – What is your opinion of insurance agents?   Answer Question

Reason for Declining – 40 hour weeks, unpaid, selling insurance sounded unpleasant.

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1 person found this helpful

Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative
Springfield, MA

I applied online and the process took 4+ weeks - interviewed at MassMutual.

Interview Details – The first day is just testing, i did not prepare for this as i thought it was personality tests. A portion was personality but there was also a lot of vocabulary/math questions such as..Bob bought a new computer and has 5 payments in total. If he put x down and has y left, how much does he have left to pay if he made 2 payments? The last portion was mock phone calls, a recording in a headset that is a customer and you have multiple choice answers to pick from. I thought i bombed the math/vocab but the woman at the end told me i passed and i was given an interview for the next day.

This interview was with a recruiter and it was basic questions, if you prepare you should do well. This was about 25 mins long. He told me that i would be contacted within 3 weeks for a final interview if they wanted to meet with me...aprox 2.5 weeks later i did get a phone call for the last interview.

unfortunately i have no further info as i havent done this final interview yet, its this week. I did get a meeting agenda that says i am meeting with at least 3 people. I wish i had more info about this interview myself, which is why i am here. I hope this helps.

Interview Questions

Negotiation Details – i passed the first interview, i have final this week so i dont know.

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Declined Offer

Neutral Experience

Average Interview

Actuarial Internship Interview

Actuarial Internship
Springfield, MA

I applied through college or university - interviewed at MassMutual in March 2012.

Interview Details – I handed my resume to the recruiter at my college's career fair in the fall. Early spring I received a phone call about their interest and I scheduled an on site interview. I went to their main headquarters in Springfield and it seemed like I was there during a large internship hiring process as there were many other young college kids. I was interviewed by the man I would be working under, which lasted around 30 mins. It was a very formal interview, however after I received a little gift bag and a water as I left which was nice.

Interview Question – What did you struggle most with so far and how did you overcome it?   Answer Question

Reason for Declining – The offer came very late after I had interviewed and I received another internship.

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Accepted Offer

Positive Experience

Communications Specialist Interview

Communications Specialist
Springfield, MA

I applied through a recruiter and the process took 2+ weeks - interviewed at MassMutual in March 2009.

Interview Details – The interview process involved one interview with a company recruiter which focused on experience, skills and personality. Subsequent interviews with hiring manager, division manager, and two employees in current position. The subsequent interviews placed a large emphasis on personality fit with the division and ability to adapt.

Interview Question – I was asked to describe the business accomplishment of which I was most proud.   Answer Question

Negotiation Details – This was my first position out of college, and was therefore happy just to have a full-time position offered. However, the starting salary was very fair, and I was offered a signing bonus (without having to ask). The only negotiation needed was with regard to starting date, and HR and management were extremely accommodating.

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Declined Offer

Positive Experience

Very Easy Interview

Financial Services Professional Interview

Financial Services Professional
Newport Beach, CA

I applied through other source and the process took 3 weeks - interviewed at MassMutual in November 2012.

Interview Details – Seemed very different from others. Only 3 interviews all less than 30 minutes of the company promoting themselves. No phone interview, no IQ test, only personality test and background check.

Reason for Declining – Seems like a great company but I received an offer from my dream job.

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