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MetroPCS ASR (Account Service Representative ) Interview Questions & Reviews

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ASR (Account Service Representative ) Interview

ASR (Account Service Representative )
Cleveland, OH

I applied online and the process took 7 weeks - interviewed at MetroPCS in July 2013.

Interview Details – I applied to a job posting on that announced that MetroPCS was expanding into the Cleveland, Ohio market. I had a phone interview with the recruiter, and then an in-person interview with the hiring manager who told me I did very well in the interview, and that he wanted me to come back for a panel interview with his boss, an HR manager, and another manager.

I waited for a call from the recruited to be scheduled for the next interview as the hiring manager had promised. I was never contacted within the specified timeframe. So, I reached out to the recruiter who seemed totally confused, and told me that she was still waiting to hear from the hiring manager who had interviewed me. Since this did not mesh with the previous conversation that I had with the hiring manager, I reached out to him, and got no reply. I waited 1 week, and touched base with the recruiter again who reassured me that they were still going to interview me, and that things were just moving forward slowly on their end. About 5 days later, I heard a commercial on the radio announcing the "Grand Opening" of the new MetroPCS stores that day. So, thinking that I would have been hired by the time of a "Grand Opening" launch, I called the hiring manager only to find out that they had indeed filled the position, and that the recruiter was to have notified everyone a long time ago.

Clearly, somewhere within my interview process the chain of communication was broken. It's impossible to know what occurred, but needles to say it was not what I would consider a positive interviewing experience. It definitely wasted a considerable amount of my time.

Interview Question – They use a very common behavioral based interview question format. Nothing very demanding. They just ask for detailed examples of how an applicant has handled challenges in previous roles they have held.   Answer Question

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