Michaels Stores Cashier/Stocking/Customer Service Interview Questions

Updated Aug 16, 2014
Updated Aug 16, 2014
10 Interview Reviews

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Cashier/Stocking/Customer Service Interview

Anonymous Interview Candidate in Medford, OR
Anonymous Interview Candidate in Medford, OR
Application Details

I applied online. The process took 4+ weeksinterviewed at Michaels Stores in August 2014.

Interview Details

-Found job on indeed.com
-Applied online -very simple/easy questions (but may take some time to fill out)
-Got a call a month later and was asked what days I was free for an interview
-Went in the next day for my interview a few minutes early (sat. at 1pm)
-Asked someone working there where I go for my interview and she showed me the "crafts room" in the back.
-I sat down with the lady who was going to interview me and I didn't have any work experience so she asked me questions about when I was a leader at school and a lot of questions about customer service and how I would handle tough situations. It was fairly straight forward and she was very friendly and not at all rude or mean.
-We talked about when I would be available to work (I brought my college class schedule) and she pretty much told me what I'd be doing (stocking on this day and cashier on weekends, maybe even driving a vehicle for shipping in the back) and what times I'd be there and she worked around my fall schedule (which I also brought in) (I'm currently taking summer classes)
-Interview was about 30-40min long and after she said she'd call once my background check was processed (3 days) and if not then call on wed. to see what's up (4days) :-)

I'm pretty sure I got the job AND it also helped that I practiced q&a at home with a friend and went online and looked at what Michael's as a store stands for and all that stuff~
JUST BE YOURSELF AND LOVE ART/CRAFTS AND YOU'LL BE FINE (I also didn't smile as much bc I was somewhat nervous so don't worry too much on that and make good eye contact, remember your interviewer's name, ask what position you are applying for (they sometimes don't tell you), be willing to learn and just be passionate about arts and crafty stuff (add that stuff to your answers too)

Didn't have a problem with anyone there, the staff was super friendly and just come in with a positive attitude and be polite and smile :-)
GOOD LUCK!!!

Interview Questions
  • -When have you worked in a team?...(I don't have work experience so I talked about clubs in school, cross country, volleyball and classroom projects)
    -When have you bent the rules?...(I told her I wore black jeans in jr. high when the dress code only allowed blue jeans ~she laughed saying it's good I haven't done anything extreme and called me a rebel haha~)
    When have you used a shortcut?...(I told her I normally don't use shortcuts with projects but I do when there's an accident on the road and I have to go another way ~we both laughed~)

    Other Questions:
    -Why do you want to work here?...(I LOVE ARTS AND CRAFTS!!!)
    -What do you do if you have a problem or argument with a supervisor/manager?...(I talk it out with them)
      Answer Question
Negotiation Details
She said I'd get a call after my background check and I'm going to ask for minimum wage which here in Oregon is $9.10 and if it's below that I'll take the job (it's a job guys!!) and work there for a bit (maybe I can raise it) while looking for another job that pays more~
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Michaels Stores

  1.  

    Cashier/Stocking/Customer Service Interview

    Anonymous Interview Candidate in Cupertino, CA
    Anonymous Interview Candidate in Cupertino, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Michaels Stores in June 2014.

    Interview Details

    I originally applied back in January 2013 and heard nothing back from the 4 different stores I applied to. Micheals makes you wait 30 days between each application so it slipped to the back of my mind until around May. I applied to the same 3 stores and within 4 days got a call back from 1 asking me to come in for an interview in a weeks time.

    There is nothing you really need to do to prepare except a quick browse on this site to make sure you have answers to questions. Dress business casual, I wore dark blue jeans and a collared sweater.

     ARRIVE EARLY!! They were ready for me at 9:50 when I showed up, so be in the store 10-15 minutes prior. They interviewed me in the craft classroom/

    Interview is very easy, almost like having a basic conversation. You will be interviewed by the store manager, the assistant manager, and the team leader of what you are applying for (i.e Framing team leader, customer assistant team leader).

    They start out by asking about yourself and if you've had any experience in retail and crafting before. Then basic questions like "name a time when you needed to work as a group to solve a problem" and "name a time you didn't agree with someone on a task and what you did about it". They then asked hypothetical questions like "what would you do if you saw a long line to the register" and "what would you do if you saw someone shoplifting". Be prepared to sit for about 40 minutes, so go to the bathroom and everything before hand.

    After the interview, they explained to me the process of being hired and what I should expect like wages, hours, etc. Then they said they would preform a background check and call me. 2 days later I was called to the store and given a name tag and hired.

    Interview Questions
    • "What do you expect from us as an employer". Try not to sound demanding, but also expect something.   View Answer
    Negotiation Details
    No negotiation, a set wage depending on your department. Minimum wage which in California is $9.00.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Cashier/Stocking/Customer Service Interview

    Anonymous Interview Candidate in Shawnee Mission, KS
    Anonymous Interview Candidate in Shawnee Mission, KS
    Application Details

    I applied online. The process took a weekinterviewed at Michaels Stores in September 2013.

    Interview Details

    Online mostly took about 30 minutes to answer questions. Then met in person for follow up.

    Interview Questions
    Negotiation Details
    There was no negotiation, they hire you at the standard rate for Micheals.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Cashier/Stocking/Customer Service Interview

    Anonymous Interview Candidate in Bluffton, SC
    Anonymous Interview Candidate in Bluffton, SC
    Application Details

    I applied in-person. The process took 3 daysinterviewed at Michaels Stores in April 2013.

    Interview Details

    I was called for an interview by the store manager, however she was not there when I arrived, so I met with the Assistant Manager. He was very nice, but seemed somewhat unfamiliar with the interview process. We spoke for approximately 15 minutes, and he said that the manager would contact me.

    Interview Questions
    • His questions seemed rather vague and general. Nothing stands out.   Answer Question
    Negotiation Details
    There was nothing to negotiate. It was definitely a "take-it-or-leave-it" situation.
    Accepted Offer
    Neutral Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5.  

    Cashier/Stocking/Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Michaels Stores.

    Interview Details

    Pretty easy, standard interview questions

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  6.  

    Cashier/Stocking/Customer Service Interview

    Anonymous Interview Candidate in Algonquin, IL
    Anonymous Interview Candidate in Algonquin, IL
    Application Details

    I applied online. The process took a weekinterviewed at Michaels Stores in June 2012.

    Interview Details

    I applied online through Snagajob.com. I was called maybe two to three weeks later by the manager who wanted me to come in on that day. I was incredibly nervous, but when I got there, they had me sit in one of the crafting classrooms and wait for the manager to come speak to me. He was fifteen minutes late, and when he arrived, he basically just told me about the company for twenty minutes and asked me if I had any hobbies. And that was it. No more questions. He sent my background check in, and told me to come in on Friday.

    Interview Questions
    • Do you have any hobbies that may interfere with the job?   Answer Question
    Negotiation Details
    I
    Accepted Offer
    Neutral Experience
    Easy Interview
  7.  

    Cashier/Stocking/Customer Service Interview

    Anonymous Interview Candidate in Cranberry Township, PA
    Anonymous Interview Candidate in Cranberry Township, PA
    Application Details

    The process took a dayinterviewed at Michaels Stores in October 2011.

    Interview Details

    I applied online. I got a call about a week later and missed it by an hour, called back and he had already left, I was instructed to call back on thursday, I did and he immediately asked me when I wanted my interview giving me a few days in the future. I went the next day at 4. I walked in and asked for the person who called me. He took me into the crafts room, looked over my application and asked me if certain things were true, And then said I was hired. The entire interview lasted maybe 5 minutes and it was very simple. I'm 17 and don't have any work experience either.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Cashier/Stocking/Customer Service Interview

    Anonymous Interview Candidate in Brockville, ON (Canada)
    Anonymous Interview Candidate in Brockville, ON (Canada)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Michaels Stores in October 2012.

    Interview Details

    They phoned to set up the interview. I went in and completed it with the framing manager. A week later they called to offer me the position

    Interview Questions
    • How many times should an employee be late before they are disciplined?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Cashier/Stocking/Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Michaels Stores.

    Interview Details

    I was greeted at the front checking stand by an elderly woman who called the manager over. The manager and I went into a crafting room for the interview. It was extremely quick - only 3-5 questions long. It was mostly her telling me about the company, the different jobs I was interested in, and the hours/work conditions.She then told me that they'd run a background check the next day and bring me in for paperwork later on in the week.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Cashier/Stocking/Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Michaels Stores in April 2012.

    Interview Details

    Fill out application online. Following the application is a difficult SAT type test. Called in to interview. If they like you enough, they will hire you on the spot. They perform background check. Interview is one on one with the store manager. They will ask you if you have any artistic background or intereste to match what the company sells.

    Interview Questions
    Negotiation Details
    There is no negotiating in retail. It's their way or the highway.
    Accepted Offer
    Positive Experience
    Easy Interview

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