Netflix Customer Service Representative Interview Questions

Updated Jun 6, 2015
34 Interview Reviews

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Helpful (1)  

Customer Service Representative Interview

Anonymous Interview Candidate in Portland, OR
Accepted Offer
Neutral Experience
Difficult Interview

Application

I applied online. The process took 1+ weekinterviewed at Netflix (Portland, OR).

Interview

Started with a phone interview, and then a group interview. It turned into survivor, with people being cut after every round. The process included a computer skills test, mock phone calls, and a one on one with a supervisor.

Interview Questions

  • They asked a lot of personality questions and hypothetical situations.   1 Answer

Other Interview Reviews for Netflix

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Netflix (Salt Lake City, UT) in May 2015.

    Interview

    First applied online. 2 days later, got an email from the recruiter, she gave me links to do different tests (1. Typing test, need at least 35wpm. 2. Grammar test, just to make sure you know how to read and speak basically. 3. Netflix help center test. Basic questions about basic technical stuff) and also a link to do a video interview type thing. It asks basic netflix related questions and you film your response. Unlimited time from when you read the question to when you respond, but your response has to be under 30s. Just relax and be calm and laidback. Netflix's major thing is that they aren't hiring for an actual call center, so dont give off a call center vibe.
    After that, a couple days later, the recruiter emailed me back and asked for a time id be available for a phone interview. She called me the next day and asked me normal interview questions (name a time you went above and beyond for a customer, a time you recieved feedback and implemented it, etc). Then we scheduled an in person interview.
    For the in person interview, I dressed very casually, like leggings and a tshirt. I got to the interview about 20 minutes early and waited for the other applicants to arrive (its a group interview). 3 other people arrived, and we all talked about our favorite movies and shows until the recruiter called us all back. The recruiter and 2 other netflix people introduce themselves and then asked us to introduce ourselves and say our favorite movie/tvshow. Then they do scenarios. The first is a non-netflix related question, the second is a netflix related question, where you use their online help center to answer. I suggest familiarizing yourself with the help center before you interview, its the same one that customers use.
    Throughout the interview, i stayed happy and excited. I complimented everyone else's roleplays when they asked what we thought of the scenarios. Engaged with the interviewers along with the other interviewees. The biggest thing netflix cs wants is a human experience, where you're a real human talking to other real humans. No robotic responses.
    At the end, they'll begin walking people out of the building one by one. The first people taken out are those who don't recieve a position. However, in my experience, i was one of the first people walked out, but i was walked into another room to be offered the position. Two others in my interview group were also hired, and we filled out our paperwork on the spot, so bring your drivers license and social security card or other 2 forms of identification in case you do get hired.
    Overall, stay positive, laid back, understanding, casual, make sure not to be too professional, and be a real human, not fake.

    Interview Questions

    • Whats your favorite tvshow and movie and how do you like to watch them?   1 Answer
    • Name 5 devices you can watch Netflix on. (This was on the initial application)   1 Answer
    • What was a customer service experience that you recieved that you enjoyed as the customer?   1 Answer
    • What was a good customer service experience where you were the one providing customer service?   1 Answer
    • What do these experiences have in common? What makes them stand out?   1 Answer
  2. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Netflix in January 2015.

    Interview

    I applied via their website. I received an email about 12 days later asking to come in for a tech assessment which was done in a group phase of about 8 ppl. The tech assessment was just to see how well you could navigate on their search engine and as long as you passed the assessment you would get to do a small role play with the recruiter. If you pass the role play you will be asked to schedule a second and final interview. Final interview was also a group interview where we watched a slide show about netflix and then had to answer two role play scenarios. The supervisors were really critical but it really helped us break out of our shells and show our true personality.

    Interview Questions

    • Questions were fairly easy, it was just the fear of getting over role plays.   1 Answer

    Negotiation

    They go through a recruiting agency for payroll so i did not have the chance to negotiate. Pay is still really good for the line of work.

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Clearwater, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at Netflix (Clearwater, FL) in September 2014.

    Interview

    Two step interview, met with a Team lead the second time. Be prepared to he asked questions about what you would do in certain scenarios. Wanted to see how I would respond to different situations.

    Interview Questions

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  5. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ weeksinterviewed at Netflix.

    Interview

    Be ready to provide specifics surrounding your skills and experience. Think about creative solution oriented responses. Very focused on your ability to engage customers. Exude confidence. Be prepared to role play. And don't be late. Very friendly atmosphere.

    Interview Questions

    • The role playing scenarios required you to think on your feet.   Answer Question

    Negotiation

    None necessary, they pay well.

  6. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Netflix.

    Interview

    Applied online, got called within the day for a phone interview and scheduled a group interview. Took a timed typing and website navigation test with a group of people, and was hired within two or three days

  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Netflix (Hillsboro, OR).

    Interview

    Applied online was called a few days later. Answered some questions over the phone and made it into the in person interview.

    Interview Questions

    • Have you ever used Netflix?   1 Answer

    Negotiation

    Hard to say, the entire organization has likely changed a lot since then. I no longer use Netflix so I have little to do with them anymore and I'm not sure how much has changed. I did not negotiate much when I started starting salary was alright.

  8. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Farmington Hills, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Netflix (Farmington Hills, MI) in November 2013.

    Interview

    Applied online in November 2013 and was called a few days after I applied, and was offered an in person interview for the next day. She told me Orientation if hired will being this Friday and will start working on Monday. for 90 days no call offs, no lateness. an agreeable hourly wage which will be bumped up after the 90 days. She asked me about my computer skills, customer service skills basic interview questions.

  9. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Frisco, TX
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Netflix (Frisco, TX) in November 2013.

    Interview

    I applied online and with in a few days I received a call for a preliminary interview. I was then asked to interview in person the next day. I was offered a late night full time job position and as a full time student, I had to take a few hours to make a decision if I could afford a late night time schedule. The interviewer never gave me a call me back and I was disappointed, I would have taken the job offer.

    Interview Questions

    • All the questions were pretty basic, before the interview I had to take 3 test. One grammar test, one WPM test, and another test over my knowledge on internet trouble shooting.   Answer Question
  10. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Aurora, CO
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Netflix (Aurora, CO).

    Interview

    I received a call. They asked a few basic questions(how does Netflix work, name some browsers) and called me in for an interview. I had a typing test and grammar test. The next day we had a hands on interview to see our customer service skills. We then got to sit in with a real chat agent. We sat there for ten minutes asking any questions and we then were all called into a room and the ones that made it were told they were accepted. Only one girl didn't get an offer.

    Interview Questions

    • How can you deal with an upset customer?   1 Answer

    Negotiation

    No negotiation. $8 per hour while training(training is 2 weeks) and $10 after training.

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