Netflix Customer Service Representative Interview Questions

Updated Jul 11, 2014
Updated Jul 11, 2014
29 Interview Reviews

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3 people found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through an employee referral. The process took 2+ weeksinterviewed at Netflix.

Interview Details

Be ready to provide specifics surrounding your skills and experience. Think about creative solution oriented responses. Very focused on your ability to engage customers. Exude confidence. Be prepared to role play. And don't be late. Very friendly atmosphere.

Interview Questions
  • The role playing scenarios required you to think on your feet.   Answer Question
Negotiation Details
None necessary, they pay well.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Netflix

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Netflix.

    Interview Details

    Applied online, got called within the day for a phone interview and scheduled a group interview. Took a timed typing and website navigation test with a group of people, and was hired within two or three days

    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    I applied online. The process took 2 weeksinterviewed at Netflix.

    Interview Details

    Applied online was called a few days later. Answered some questions over the phone and made it into the in person interview.

    Interview Questions
    Negotiation Details
    Hard to say, the entire organization has likely changed a lot since then. I no longer use Netflix so I have little to do with them anymore and I'm not sure how much has changed. I did not negotiate much when I started starting salary was alright.
    Accepted Offer
    Negative Experience
    Average Interview
  3. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Farmington Hills, MI
    Anonymous Interview Candidate in Farmington Hills, MI
    Application Details

    I applied online – interviewed at Netflix in November 2013.

    Interview Details

    Applied online in November 2013 and was called a few days after I applied, and was offered an in person interview for the next day. She told me Orientation if hired will being this Friday and will start working on Monday. for 90 days no call offs, no lateness. an agreeable hourly wage which will be bumped up after the 90 days. She asked me about my computer skills, customer service skills basic interview questions.

    Accepted Offer
    Positive Experience
    Average Interview
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  5. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Frisco, TX
    Anonymous Interview Candidate in Frisco, TX
    Application Details

    I applied online. The process took 3 daysinterviewed at Netflix in November 2013.

    Interview Details

    I applied online and with in a few days I received a call for a preliminary interview. I was then asked to interview in person the next day. I was offered a late night full time job position and as a full time student, I had to take a few hours to make a decision if I could afford a late night time schedule. The interviewer never gave me a call me back and I was disappointed, I would have taken the job offer.

    Interview Questions
    • All the questions were pretty basic, before the interview I had to take 3 test. One grammar test, one WPM test, and another test over my knowledge on internet trouble shooting.   Answer Question
    Declined Offer
    Positive Experience
    Easy Interview
  6. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Aurora, CO
    Anonymous Interview Candidate in Aurora, CO
    Application Details

    I applied online. The process took 3 daysinterviewed at Netflix.

    Interview Details

    I received a call. They asked a few basic questions(how does Netflix work, name some browsers) and called me in for an interview. I had a typing test and grammar test. The next day we had a hands on interview to see our customer service skills. We then got to sit in with a real chat agent. We sat there for ten minutes asking any questions and we then were all called into a room and the ones that made it were told they were accepted. Only one girl didn't get an offer.

    Interview Questions
    • How can you deal with an upset customer?   View Answer
    Negotiation Details
    No negotiation. $8 per hour while training(training is 2 weeks) and $10 after training.
    Accepted Offer
    Neutral Experience
    Easy Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Netflix.

    Interview Details

    Interview process was pretty quick. Took a technical test for the first interview and then a face to face interview with a Team Lead. After that I took an interactive group interview where they weeded out the weaker prospects.

    Interview Questions
    • What is your 90 Day Plan if we hire you?   View Answer
    Negotiation Details
    No negotioations.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Frisco, TX
    Anonymous Interview Candidate in Frisco, TX
    Application Details

    I applied online. The process took a weekinterviewed at Netflix in June 2013.

    Interview Details

    Despite all the bad reviews I went ahead and took the opportunity to work for this company. I had my second interview today and got hired. The managers there are awesome and very friendly the interview was fun . I even got the chance to talk to some employees who told me that they love working there .

    Interview Questions
    • Just normal interview questions , with a little bit of roleplaying .nothing difficult   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 2 daysinterviewed at Netflix in April 2012.

    Interview Details

    ok, so i applied online thru their craigslist posting,... they called me and we 1st had a brief phone interview, the lady that called,.. was very nice an conversational and laughed at jokes yadda- yadda ,.. after i passed her initial interview " do you know anything about net flix" "do you want full or part time" she scheduled an interview for that monday evening for me,
    i went in, there was a guy waiting for me ... super nice once again he asked, what my experience was, which i've been recetionist so i was surprised 2 be hired,.. but anyways yeah he asked what are my best traits, do i know anything about netflix, and do i own netflix ... things of that nature.
    then he told asked me if i was still interested in the offer i said yes of course!
    and then he scheduled me for a group interview that next weeek
    they ended up calling and rescheduling
    so i showed up 3pm,.. and all the other ppl trying to get employed there were alot older than me, (im 18)
    there was about 5 other ppl, but! once again as we waited for the managers, everyone was really nice and super conversational so my nervesnous went away
    the group interview was very fast,
    it was basicly a powerpoint presentation, like,.. 10 min long max .. maybe ecven 5
    and then we did role playing .. each of us had to answer a question
    EX: a lady calls in and says she just bought a cell phone and its not working,.. what do u tell her?
    yes i know,.. that question had nothing to do with netflix but,... thats what they were asking us.
    basicly show you empathize and that u care and ur good, and maybe tell her to restart her phone!
    next after that, we went into the netflix area (which was right across the hall) and we each got to shadow someone
    so basicly we'd sit right next to them and listen in on their calls, with the headphones provided and really get a feel for the job your about to have,
    and i was actually nerves about that part but the reps. there are inviting and they know ur coming!
    plus,.. lucky me i got 2 sit next to a hot guy,.. that helped ;)
    so anyways,.. after about 30 -40 min of that,.. the manager pulls u back in to the other room and tells u if weather or not u got thejob,.. lucky me i did,. but then again so did everyone else in the group!
    the guy i was shadowing even said that its really easy to get hired,.. as long as your not a killer or something ur in, and that the pay was worth it !

    Interview Questions
    Negotiation Details
    i didn negotiate
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    I applied online. The process took 5 daysinterviewed at Netflix in October 2011.

    Interview Details

    I first got a call on Monday, the interviewer wanted to set up a time for a phone interview. We set it up for Tuesday.

    She called me Tuesday, right on time. She asked some of the basic questions: "Why Netflix?" seemed to be a big one. She also asked about any previous customer service or call center experience I had.

    She then had me do a roleplay. She pretended to be a customer calling in about a disk that she had received that was not working, and she needed the movie right away. I played the part of the Customer Service Rep that she was calling.

    After the successful phone interview, she set up a time on Friday for an in person group interview. I was told it would last 2 hours. She sent me an email with paperwork I needed to bring in as well as my resume.

    I showed up early on Friday and there were already other candidates waiting. In all, 11 people were interviewed at the same time. They do this so they can see your personality with other people, whether you are outgoing or shy. Be interactive! Dont be afraid to talk to the other candidates, they could be your coworkers soon!

    We then went on a mini tour of the place (which is really awesome!). We were put into a room where we each had a laptop. We had to take a couple of tests to see where we stand electronically. For one of them, we had to listen to actual call scenarios and pick apart what the customer really needed. For the other, we had to answer basic questions about modems, routers, mac vs pc, etc. For the last, we are given a Netflix login and asked questions about navigating the site. If you are done sooner than your other candidates, you are asked to meet in the lunch room, which is a great way to see some more of the building and even talk to current workers.

    Once everyone is back, we return to the room and do some more roleplaying. The interviewer again pretends to be someone talking to you at your place of business and has some sort of complaint (it is not all Netflix, mine was about me owning a cable company). As long as you relate to the customer and show empathy, you should do just fine! She told us consistantly, help the customer as if you were their friend (great values for a company!!).

    After that, some of the group was eliminated but in a polite way (she took the only gentleman to not pass and walked him outside). Then the rest of us were asked if we wanted to stay half an hour and shadow a current employee to see what it was like. We all agreed. We were all then each placed with a representative, and just listened in on calls for the next half hour (my guy really knew his stuff!).

    Then we were all walked back to the main building that we first entered. One by one they took us back, and then either offered us a position or thanked us for our time!

    Interview Questions
    • Why Netflix?   View Answer
    • You have a customer calling in who has a birthday party tonight for her son, and the dvd she has been waiting for to show the kids has not come in the mail yet. She is pretty upset and isnt sure what to do.   View Answer
    Negotiation Details
    There really is not much you are able to negotiate. They are a 24/7 call center, and the only one for Netflix in the US, so they need really open availability. They also prefer that you have extremely reliable transportation! They have a really cool benefits package. They give you X amount of dollars for medical a year, but if you dont need medical they just put it into your paycheck as extra money.
    Accepted Offer
    Positive Experience
    Easy Interview

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