Netflix Customer Service Representative Interview Questions

Updated Mar 27, 2015
31 Interview Reviews

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Helpful (4)  

Customer Service Representative Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4 weeksinterviewed at Netflix in January 2015.

Interview

I applied via their website. I received an email about 12 days later asking to come in for a tech assessment which was done in a group phase of about 8 ppl. The tech assessment was just to see how well you could navigate on their search engine and as long as you passed the assessment you would get to do a small role play with the recruiter. If you pass the role play you will be asked to schedule a second and final interview. Final interview was also a group interview where we watched a slide show about netflix and then had to answer two role play scenarios. The supervisors were really critical but it really helped us break out of our shells and show our true personality.

Interview Questions

  • Questions were fairly easy, it was just the fear of getting over role plays.   1 Answer

Negotiation

They go through a recruiting agency for payroll so i did not have the chance to negotiate. Pay is still really good for the line of work.

Other Interview Reviews for Netflix

  1. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ weeksinterviewed at Netflix.

    Interview

    Be ready to provide specifics surrounding your skills and experience. Think about creative solution oriented responses. Very focused on your ability to engage customers. Exude confidence. Be prepared to role play. And don't be late. Very friendly atmosphere.

    Interview Questions

    • The role playing scenarios required you to think on your feet.   Answer Question

    Negotiation

    None necessary, they pay well.

  2. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Netflix.

    Interview

    Applied online, got called within the day for a phone interview and scheduled a group interview. Took a timed typing and website navigation test with a group of people, and was hired within two or three days

  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Accepted Offer
    Negative Experience
    Average Interview
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Netflix (Hillsboro, OR).

    Interview

    Applied online was called a few days later. Answered some questions over the phone and made it into the in person interview.

    Interview Questions

    • Have you ever used Netflix?   1 Answer

    Negotiation

    Hard to say, the entire organization has likely changed a lot since then. I no longer use Netflix so I have little to do with them anymore and I'm not sure how much has changed. I did not negotiate much when I started starting salary was alright.

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  5. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Farmington Hills, MI
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Netflix (Farmington Hills, MI) in November 2013.

    Interview

    Applied online in November 2013 and was called a few days after I applied, and was offered an in person interview for the next day. She told me Orientation if hired will being this Friday and will start working on Monday. for 90 days no call offs, no lateness. an agreeable hourly wage which will be bumped up after the 90 days. She asked me about my computer skills, customer service skills basic interview questions.

  6. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Frisco, TX
    Declined Offer
    Positive Experience
    Easy Interview
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Netflix (Frisco, TX) in November 2013.

    Interview

    I applied online and with in a few days I received a call for a preliminary interview. I was then asked to interview in person the next day. I was offered a late night full time job position and as a full time student, I had to take a few hours to make a decision if I could afford a late night time schedule. The interviewer never gave me a call me back and I was disappointed, I would have taken the job offer.

    Interview Questions

    • All the questions were pretty basic, before the interview I had to take 3 test. One grammar test, one WPM test, and another test over my knowledge on internet trouble shooting.   Answer Question
  7. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Aurora, CO
    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Netflix (Aurora, CO).

    Interview

    I received a call. They asked a few basic questions(how does Netflix work, name some browsers) and called me in for an interview. I had a typing test and grammar test. The next day we had a hands on interview to see our customer service skills. We then got to sit in with a real chat agent. We sat there for ten minutes asking any questions and we then were all called into a room and the ones that made it were told they were accepted. Only one girl didn't get an offer.

    Interview Questions

    • How can you deal with an upset customer?   1 Answer

    Negotiation

    No negotiation. $8 per hour while training(training is 2 weeks) and $10 after training.

  8. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Netflix.

    Interview

    Interview process was pretty quick. Took a technical test for the first interview and then a face to face interview with a Team Lead. After that I took an interactive group interview where they weeded out the weaker prospects.

    Interview Questions

    • What is your 90 Day Plan if we hire you?   1 Answer

    Negotiation

    No negotioations.

  9. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Frisco, TX
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Netflix (Frisco, TX) in June 2013.

    Interview

    Despite all the bad reviews I went ahead and took the opportunity to work for this company. I had my second interview today and got hired. The managers there are awesome and very friendly the interview was fun . I even got the chance to talk to some employees who told me that they love working there .

    Interview Questions

    • Just normal interview questions , with a little bit of roleplaying .nothing difficult   1 Answer
  10.  

    Customer Service Representative Interview

    Anonymous Employee in Santa Clara, CA
    Declined Offer
    Positive Experience
    Easy Interview
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2+ weeksinterviewed at Netflix (Santa Clara, CA) in March 2013.

    Interview

    Given a tour of the facility, group interview style with other applicants, sit with current employees and listen in on customer calls. First through a recruiting agency (Aerotek), did a phone screen, personal interview, then another interview that was video recorded to send to the employer, then group interview at Netflix.

    Interview Questions

    • Core Values of the company and how that applies to the job functions   Answer Question

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