Netflix CSR-1 Interview Questions & Reviews
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CSR-1 Interview (Negative Experience; Difficult Interview)
The process took 1+ week - interviewed at Netflix in August 2011.
Interview Details – I honestly didn't enjoy the interview process with this company. First I got a phone call, in which I had to role play over the phone for quite a few minutes straight. I then got a call the next day, I believe, asking me to come in for another interview. This interview was a group interview where we all had to take a very easy computer test and role play some more, but this time in front of everyone else. This part of the interview took quite sometime and they also had a presentation they showed everyone.
I put down negative experience because there was too much down time between interviews and actually getting the job. Lots of bouncing back and forth with the hiring agency too.
I eventually quit this job. I lived far away, but mostly coming to work everyday to listen to people complain for 8 - 10 hours was just not me. Also, you are judged a lot on stats when you do get hired. How long are you on the phone calls, how much money you give back to customers, downtime when your not on a phone call, and also how your judged on the survey you give customers at the end of a call. It gets to the point where its mentally stressful. I wanted to help people with their problems, but Netflix wanted me to get off the phone as quick and easy as possible. Under 4min. Also, in all honesty, I did very well considering my first few months working there. Even better than some of the CSR-2's, but again this job isn't for everyone.
- (Roleplay) "I just got my dvd in the mail and it has a scratch on it." View Answer
- "My computer isn't working" View Answer
Negotiation Details – No negotiation.
CSR-1 Interview (Neutral Experience)
Interviewed at Netflix
Interview Details – Started with a phone interview, then Group interview. Role play scenarios on how to handle fictional situations to see how you handle tough customer interractions. Then computer based assessment.
Interview Question – Asked to follow confusing instructions on how to change a customer's email address with very long and specific things to insert in the address. Answer Question
CSR-1 Interview (Positive Experience; Difficult Interview)
I applied through a recruiter and the process took 2 weeks - interviewed at Netflix in October 2011.
Interview Details – Got referred through a recruiter and after going through a screening, video interview, phone then group interview I was given an offer. Think quickly on your feet, good under pressure, friendly and flexible and the interviewers should love you. The group interview was a lot of situational role playing so def prep for that!
Interview Question – can't remember the exact question but be able to handle difficult customers even in a role simulation Answer Question
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