Netflix CSR-1 Interview Questions

Updated Jul 20, 2015
4 Interview Reviews

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CSR-1 Interview

Anonymous Interview Candidate in Salt Lake City, UT
Accepted Offer
Neutral Experience
Average Interview

Application

I applied through a staffing agency. The process took 2+ months. I interviewed at Netflix (Salt Lake City, UT) in December 2014.

Interview

hiring done through temp agency, group interview including a test to see how well we could navigate a computer. Second interview over the phone, third interview with netflix managment. They had you role play a phone call, and give feed back, in a group setting, different from others, felt a little awkward during third interview. Was chastised for dressing professionally to an interview.

Interview Questions

  • Role play a scenario, where a customer calls in because netflix is not working.   Answer Question

Other Interview Reviews for Netflix

  1.  

    CSR-1 Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 1+ week. I interviewed at Netflix (Hillsboro, OR) in August 2011.

    Interview

    I honestly didn't enjoy the interview process with this company. First I got a phone call, in which I had to role play over the phone for quite a few minutes straight. I then got a call the next day, I believe, asking me to come in for another interview. This interview was a group interview where we all had to take a very easy computer test and role play some more, but this time in front of everyone else. This part of the interview took quite sometime and they also had a presentation they showed everyone. I put down negative experience because there was too much down time between interviews and actually getting the job. Lots of bouncing back and forth with the hiring agency too. I eventually quit this job. I lived far away, but mostly coming to work everyday to listen to people complain for 8 - 10 hours was just not me. Also, you are judged a lot on stats when you do get hired. How long are you on the phone calls, how much money you give back to customers, downtime when your not on a phone call, and also how your judged on the survey you give customers at the end of a call. It gets to the point where its mentally stressful. I wanted to help people with their problems, but Netflix wanted me to get off the phone as quick and easy as possible. Under 4min. Also, in all honesty, I did very well considering my first few months working there. Even better than some of the CSR-2's, but again this job isn't for everyone. Pays well.

    Interview Questions

    • (Roleplay) "I just got my dvd in the mail and it has a scratch on it."   1 Answer
    • "My computer isn't working"   1 Answer

    Negotiation

    No negotiation.

  2.  

    CSR-1 Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Started with a phone interview, then Group interview. Role play scenarios on how to handle fictional situations to see how you handle tough customer interractions. Then computer based assessment.

    Interview Questions

    • Asked to follow confusing instructions on how to change a customer's email address with very long and specific things to insert in the address.   Answer Question
  3.  

    CSR-1 Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Netflix in October 2011.

    Interview

    Got referred through a recruiter and after going through a screening, video interview, phone then group interview I was given an offer. Think quickly on your feet, good under pressure, friendly and flexible and the interviewers should love you. The group interview was a lot of situational role playing so def prep for that!

    Interview Questions

    • can't remember the exact question but be able to handle difficult customers even in a role simulation   Answer Question
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