Nordstrom Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Sales Associate (325)
- Commissioned Sales Associate (73)
- Intern (46)
- Retail Sales Associate (42)
- Cosmetics Counter Manager (20)
- Customer Service Representative (15)
- Retail Associate (13)
- Salesperson (13)
- Department Manager (13)
- Retail Management Internship (12)
- Barista (11)
- Sales Person (10)
- Sales Representative (10)
- Cosmetic Sales Associate (9)
- Retail Management Intern (8)
- Retail Sales Intern (7)
- Cashier (7)
- Seasonal Sales Associate (6)
- Sales (6)
- Beauty Advisor (6)
- Retail Sales (6)
- Customer Service Specialist (6)
- Business Analyst (5)
- Loss Prevention Agent (5)
- Visual Merchandiser (5)
- Accessories Sales Associate (5)
- Retail Management Development Intern (4)
- Visual Stylist (4)
- Sales Manager (4)
- Sales Intern (4)
Nordstrom Sales Associate Interview (Neutral Experience)
I applied online and the process took 2 weeks - interviewed at Nordstrom.
Interview Details – I applied for a sales associate position on the Nordstrom website and after few days I got an e-mail asking me to schedule my phone interview. Times for scheduling the phone interview was very flexible. I got a phone call and they ask questions like, Why Nordstrom? What was a goal that you couldn't achieve and what did you do to achieve that goal? What was the most difficult customer service you had to provide and how did you handle that situation? What is your availability? Interview process was pretty basic and the person interviewing was very nice. Although, I didn't get the position because my availability did not fit with their needs.
Interview Question – There wasn't any difficult questions, they were pretty basic. Answer Question
Sales/Support Interview (Neutral Experience; Easy Interview)
I applied online and the process took 5 days - interviewed at Nordstrom in August 2014.
Interview Details – The process began simple, with applying on the internet for their "Rotating Sales/Support position". Though this infact turned out to be just a sales position.
After having my application processes, I then got an e-mail to schedule an interview. Be careful of one thing, the scheduler sometimes may not show that you have one scheduled after you schedule it. This does not mean it has been cancelled.
The interview itself took only 15 minutes. The HR rep asked some basic questions from who do you want to work with us, to what is your availability. The question I didn't get right was the "How did you handle your most difficult customer service experience". The truth is, in my last job as of 6 years I had the choice to refuse service as I was not only the sales rep, but one of 2 designers as well as one of two people crafting the product. I gave a few examples but then was honest and said that in extreme circumstances where a customer was rude, I would not service them as it is both wasting my time, and possibly compromising my service for others. They did not like this.
Interview Question – "What is the most difficult experience you have had with a customer" Answer Question
Enterprise Architect Interview (Negative Experience; Easy Interview)
I applied online and the process took 2+ weeks - interviewed at Nordstrom in March 2014.
Interview Details – This was bar none the worst interview I have ever had. I read an earlier interview where they said they were heckled and thought the guy must just not be that good, but no, he was RIGHT! I will admit that it wasn't my best interview but I was doing pretty damn well. These guys are so adverse to change especially if you come in there knowing what your talking about they get very defensive. They kept asking me questions and took immediate disinterest when they found I had subject matter expertise; then they changed the question. This was until I said I didn't know, then all hell broke loose and the drilling began. I just couldn't wait to get out of there and spend my day back at my real job. I am not bitter at all about not getting this one, I am in fact so thankful. These guys are the most negative and condescending group I have come across in a long time, although the hiring manager was really nice. If you are a previous Amazon, Microsoft or Google employee do not go here you are over qualified and it will be just like Americas Next Top Model for Architects.
Interview Question – Tell me what you know about Nordstrom? View Answer
Program Manager Interview (Negative Experience; Average Interview)
I applied through an employee referral and the process took 6+ weeks - interviewed at Nordstrom in July 2014.
Interview Details – A colleague from our former employer started working at Nordstrom earlier this year and contacted me about positions she knew were open that may be a good fit as she is enjoying working at Nordstrom and thought it would be a great place for me. Process:
1st week in June: the former colleague referred me and I formally applied
end of June: email request to speak to the recruiter via phone
mid-July: phone call with recruiter finally scheduled and took place. Good phone call with next steps stated to be a phone call with the hiring manager
end of July: learned through an auto-reply to an email I sent that the recruiter was no longer with Nordstrom. I sent an email to the new recruiter.
two business days later: I received an auto-generated email received that they have decided to pursue other applicants
I do not know what happened internally regarding this job and the original recruiter. I did reach out to the new recruiter after receiving the auto-generated email and she was apologetic and provided as much context as she could, including the fact that an offer had been extended and accepted by another candidate. However, the process took almost two months to end with an impersonal email after being told I would speak with the hiring manager. Nordstrom has a core focus of customer experience, one of which I've known as a top tier Loyalty member. It makes me sad to know the same experience does not extend to recruiting and it has also tainted how I feel about the store and Nordstrom brand.
Retail ManagementProgram Interview (Neutral Experience; Average Interview)
I applied online and interviewed at Nordstrom.
Interview Details – I applied during the december and was asked to for a phone 2 weeks later. This was my first interview and I was quite nervous, which I should of not been. However, the interviewer was extremely nice and was very helpful.
Interview Question – What has been your most difficult situation at work and how did you handled it? Answer Question
Intern Interview (Neutral Experience)
I applied online and interviewed at Nordstrom.
Interview Details – Applied for the summer internship program for sales. I applied online and was contacted within a week to set up a phone interview. I was then sent to a site to schedule a interview within a two hour time slot which they would call me in. Time slot was from 12:00-2:00pm and I was not called until 1:58pm, which I understand is still in the time window, but it was a little off putting. I was asked VERY basic questions, and asked a little about my job experience. Very short interview, took about 5 minutes. Seemed very interested on the phone, but I got an email the next day saying I wouldn't move on in the interview process.
Interview Question – Describe leadership experience, strengths, weaknesses, your favorite designers. Answer Question
Cosmetics Counter Manager Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Nordstrom in July 2014.
Interview Details – Open interview at 10 am, asked to arrive by 9:50. I arrived at 9:45. We were brought into a room full of tables. Each applicant sat with one or two managers, so make sure to focus on the conversation at hand and do not get distracted by the conversations going on around you. (Very realistic in a retail environment). Spoke with two sales managers of cosmetics, who asked standard questions from a packet, which they filled out. This took about 15 or 20 minutes. Then we went downstairs and did a role play scenario where I had to sell them a product. This lasted an additional 10 minutes. Finally, I was brought upstairs to meet with the Store Manager. Each employee I spoke with gave me their business card, which made Thank You emails very easy. Overall the entire experience lasted 50 minutes from the time I arrived, to the time I left. No offer was extended to me, but I was told I would hear from them in 24-48 hours.
Interview Question – The role play activity was unexpected and so was meeting the store manager. Be prepared for this when interviewing! Answer Question
Customer Service Representative Interview (Neutral Experience; Difficult Interview)
I applied online - interviewed at Nordstrom in July 2014.
Interview Details – First there was a phone interview. Then I had to take two computer tests and went in for an interview. The first test is to see how well you can multitask and respond to customers. The second test is part of the in person interview. I listened to an employee take six calls. Then I went back for my interview. The interview was discussing my skill levels in customer service, computer skills, previous employers, job duties and how do I handle various situations.
I was told that I would hear back from them within a week and it has been a week.
Interview Question – The computer tests you on your ability to multitask and how well you respond to customers based on the information they provide you with. Answer Question
Sales Person Interview (Neutral Experience; Average Interview)
I applied online and the process took 5 days - interviewed at Nordstrom.
Interview Details – About a 5 day process. Applied online and was called to come in for an interview in their trend fashion department. Basic questions about experience, customer service, commission, and teamwork. The second interview consisted of a styling exercise. I was given a certain type of customer (30 yrs. old, weekend attire, size, etc.) and had 5 minutes to gather at least 4 outfits that exceeded a price. Then I had to assemble them in a dressing room and explain why I chose them and how I would sell them to the customer. A little bit nerve-racking but as long as you go with your gut and think on your feet it's fun! At the end of the interview however, they told me that the trend department job had been filled (during my interview apparently???) but a position in the jewelry department was available. Of course I agreed to interview for that as well but I found that very unprofessional and the jewelry interview very lackluster in retrospect.
Interview Question – How would you deal with the competition in your department for commission and how would you handle commission from a customer if they wanted to move onto another department? Answer Question
Beauty Advisor Interview (Neutral Experience; Average Interview)
Interviewed at Nordstrom
Interview Details – After applying online on nordstrom.com's career site, I was sent an automated verification my application was being processed. Then I was contacted by phone for a short, informal interview and ended with a scheduled in-store interview with the beauty department manager. I prepped a lot, got to know the company and the brands that are sold. The day of the interview, the beauty department was very busy. The manager was not in so the assistant manager ended up interviewing me. She was very professional and personable and I thought the interview was going well when she asked if I had time to go on to my HR interview. Of course I was enthused at the prospect! The interview also went well (I thought), and the HR woman said I would be contacted within the next week. I never got a call so I was proactive and followed up. I received no word. I still don't know where I went wrong...
Interview Question – How would you make your weekly sales quota when there is a slow week? Answer Question
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