Glassdoor is your free inside look at Nordstrom Cosmetics Counter Manager interview questions and advice. All 9 interview reviews posted anonymously by Nordstrom employees and interview candidates.
Nordstrom Cosmetics Counter Manager Interview Questions & Reviews
Getting the Interview 9 Interviews
Interview Experience 9 Ratings
Cosmetics Counter Manager at Nordstrom
Accepted Offer – Interviewed in San Francisco, CA – Reviewed Mar 8, 2013
Interview Details –
Great Interview Questions such as:
Why Nordstrom?
Do you like working with people?
What does Customer Service consist of to you?
How do you handle difficult customers?
How do you handle a situation when an employee is doing something unethical? What would you do?
What does being a Sales and Counter Manager mean to you?
What are you going to do to contribute to a Team?
Interview Questions
-
Have you ever had a situation where you exceeded a customer's expectations?
Have you ever over-promised and underdelivered? View Answer - Are you available to work on nights, weekends and Holidays? View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Cosmetics Counter Manager at Nordstrom
Accepted Offer – Interviewed in Los Angeles, CA Feb 2012 – Reviewed Feb 14, 2013
Interview Details – Quick, easy, applied on line , saw an opening for cosmetics did all the initial process from home, then Nordstrom called me within 2 weeks, scheduled me for an interview, and then a second interview and I got hired.
Interview Question – What did I think of micromanage View Answer
Negotiation Details – Easy and they were very accessible.
Helpful Interview?
Yes |
No
Problem with this interview?
Cosmetics Counter Manager at Nordstrom
Accepted Offer – Interviewed in Dallas, TX Sep 2012 – Reviewed Sep 22, 2012
Interview Details – I am at the first step of the interview process, so I will keep this updated as it moves along. I first received an email to schedule a phone interview on Sept. 17 and had it yesterday Sept. 21. Was very brief, about 5 mins, and she asked the normal question, why I want to work for Nordies, a time when I had a difficult customer, my availability. She then told me she would forward her notes and my info to the cosmetics dept mgr. Fingers crossed!!
Interview Question – Only had 3 questions none were difficult lol Answer Question
Negotiation Details – Haven't been hired yet, but positive thinking is always good lol!
Helpful Interview?
Yes |
No
Problem with this interview?
Cosmetics Counter Manager at Nordstrom
Accepted Offer – Interviewed in Seattle, WA Dec 2011 – Reviewed Apr 10, 2012
Interview Details – First I met with a department manager and had a standard interview. The following week I had to do a demo on a client for the account coordinator and that was followed by another 1:1 interview with her. The department manager called me the next day and offered me the job
Interview Question – How do you feel leading a group of people who have worked for this line longer than you? What would you bring that one of them wouldn't be able to? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Cosmetics Counter Manager at Nordstrom
Declined Offer – Interviewed in Buford, GA Feb 2012 – Reviewed Apr 9, 2012
Interview Details – The company was very direct with the interview process; however, I informed them that I was currently working, and that I would need to give my current employer notice before taking the position. I was told that I immediately needed to complete new-hire paperwork before I was even made an offer on salary, benefits, etc. I thought that this was a little preemptive to assume that I would just drop everything when I still hadn't officially been given an offer.
Interview Question – In my opinion, there were no difficult questions. Answer Question
Reason for Declining – It was a very small line that the management position was over, and I didn't feel that it would be the best fit for me.
Helpful Interview?
Yes |
No
Problem with this interview?
Cosmetics Counter Manager at Nordstrom
Accepted Offer – Interviewed in Annapolis, MD Apr 2011 – Reviewed Dec 15, 2011
Interview Details – Phone interview after submitting application and taking online test . Then went in to speak with HR set up interview with Department Mgr, then interviewed with Department Manager and then Store Manager
Interview Question – How would you handle a customer with a return that did not have a reciept? Answer Question
Negotiation Details – No negoittaton was told this is what we pay
Helpful Interview?
Yes |
No
Problem with this interview?
Cosmetics Counter Manager at Nordstrom
Accepted Offer – Reviewed Oct 8, 2012
Interview Details – Hiring process was very timely and organized.
Interview Question – Why Nordstrom? Answer Question
Negotiation Details – no negotiation even thought I was a long-time business owner and in the industry for almost 30 years. It was, "we are Nordstrom, take it or leave it".
Helpful Interview?
Yes |
No
Problem with this interview?
Cosmetics Counter Manager at Nordstrom
Accepted Offer – Reviewed Sep 27, 2012
Interview Details – First I had a phone interview it was your standard questions that you can find online by goggling "Nordstrom interview questions" it was geared PRIMARILY around customer service. Second I had an in person interview with the department manager. He asked ALOT of questions about TEAMWORK, customer service and GOALS!!! GOALS is paramount in this company!!! Finally I had an interview with the vendor (Chanel) they just wanted to make sure I was a "good fit" for Chanel. She asked a ton of questions about my MANAGEMENT STYLE and gave me scenario's
Interview Question –
Describe a time when you had to work/manage a team.
Describe a time when you didn't meet a goal?
What do you know about (enter your cosmetic line here) and the company values
Answer Question
Negotiation Details – I didn't negotiate I was offered 17.25 an hour and that's with a degree
Helpful Interview?
Yes |
No
Problem with this interview?
Cosmetics Counter Manager at Nordstrom
Declined Offer – Interviewed in Aug 2010 – Reviewed Dec 27, 2011
Interview Details – I had a connection through a previous work experience, and so had a phone interview with the cosmetics company prior to being passed onto the HR department at Nordstrom. The interview was with the HR manager as well as the cosmetics department manager. I got along really well with both of them! I was complimented, we talked about my past experience, what the job looked like, what I would do in certain scenarios, ect. The interview didn't take long due to the fact that I had an excellent recommendation and had already passed a talent interview over the phone. I was contacted for an interview mid week, set up an interview for early the next week, and was job offered within a few days. I accepted the offer at first, but asked about how salary was determined, and then set up a time to sign paperwork.
Reason for Declining – After careful consideration, I decided that going from being a store manager of my own location to the counter manager inside a department was not the switch I was looking to make. The main deciding factor, though, was the fact that I would be getting paid less as a counter manager than I had previously been paid as an assistant manager at my store. So I let them know I was unable to make the switch at that moment.
Helpful Interview?
Yes |
No
Problem with this interview?
Embed
- «
- 1
- »
Worked for Nordstrom? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosWork in HR or Recruiting?
Nordstrom Videos
Loading...
Nordstrom – Why Work for Us?
Nordstrom, Inc. is one of the nation's leading fashion specialty retailers, with 231 U.S. stores located in 31 states. Founded in 1901 as a shoe store in Seattle, today Nordstrom operates 117 Full-Line Stores… — Full Overview
Provided by employer [?]
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.
Interviews by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
