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Nordstrom Sales Intern Interview Questions

12 Interview Reviews

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  1.  

    Management Intern/Sales Associate Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied in-person. The process took 4 weeksinterviewed at Nordstrom in April 2013.

    Interview Details

    The person on the phone asks about the interviewee. When describing yourself, mentioning Nordstrom is good. They ask about previous work experience and relate many things to customer service. You should know Nordstrom's "use your best judgement" rule and about the rewards program.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Retail Sales Intern Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    interviewed at Nordstrom in April 2012.

    Interview Details

    First got a phone call appointment then got the phone interview and was later called to congratulate me and to set another appointment at home store. First you talk to HR and then you get a walk around the store and then you meet with the store manager and then again with HR and set start date.

    Interview Questions
    • How will you be an asset besides what you've already said?   Answer Question
    Negotiation Details
    No negotiation. You make $ through sales more than meetings
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Retail Sales Intern Interview

    Anonymous Interview Candidate in Sterling Heights, MI
    Anonymous Interview Candidate in Sterling Heights, MI
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Nordstrom in February 2012.

    Interview Details

    I signed my application late January online. I applied for three locations and was only accepted at one, the other two locations denied my application. I did a phone screening and then was asked to come in for an in-person interview two weeks later at the beginning of February. I remembered walking up for the interview and being very nervous. However, although my interviewer was late, she was very friendly. (Everyone in HR is friendly) She even gave me a free card for their cafe to excuse her tardiness. She told me I applied too early and that they are in the beginning stages of the interviewing process but I will contacted by March. Two months later she told me that I did not get the position in her store but she wanted to know if I would be interested in their other location (this was a location that I applied for but was denied by through the initial online screening). Of course, I said yes because I really wanted to work for them and needed an internship to graduate. Their was a brief phone screening for the HR at the other location and the next phone call I had was them asking me to accept the position!

    Interview Questions
    • We had to go on the floor and I had to Sale an item to HR. She asked me to convince her to buy this item and let her know why she should buy this item   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Retail Sales Intern Interview

    Anonymous Interview Candidate in Sterling Heights, MI
    Anonymous Interview Candidate in Sterling Heights, MI
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Nordstrom in February 2012.

    Interview Details

    The hiring process was very tedious. I was called in for an interview early on in the hiring process so it took a very long time to actually be considered. (Started the interviewing process in February, I received an offer in April) Once considered, I was told that the positions for the store was filled and was offered to interview for another location. After the interview for the the new location, I received a job offer a few days later.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Retail Sales Intern Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Nordstrom in February 2012.

    Interview Details

    There was a phone interview that led to a face-to-face interview in the store. The face to face interview consisted of questions about my retail experience, leadership background, if I was able to thrive in a competitive/commission-based environment, etc. There was also a walk through on the sales floor where you must sell an outfit or a product to the interviewer to show if you can really sell.

    Interview Questions
    • Most memorable customer service memory or tell me about a time when you gave outstanding customer service. It was difficult because they want SPECIFICITY.   Answer Question
    Negotiation Details
    They asked me if the internship dates fell into my availability and if the commission rates and hourly were good.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Sales Intern Interview

    Anonymous Interview Candidate in Woodland Hills, CA
    Anonymous Interview Candidate in Woodland Hills, CA
    Application Details

    The process took 2 weeksinterviewed at Nordstrom in April 2011.

    Interview Details

    You initially have an interview via the phone with someone in HR, and from there you move on to an in-person interview at one of the Nordstrom stores. During the in-person interview you are asked situationally questions and then asked to sell a product from the store. You have to describe the benefits and features and do a quick role play as if you are a sales associate. Very relaxed interview in-person, easy to answer questions and overall a great experience!

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Retail Sales Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Nordstrom in March 2011.

    Interview Details

    Initially, went through two phone interviews, mostly behavioral questions. Was called to the store I was working in and walked the floor with HR rep as we had fairly laid back, more conversational interview, was also interview by store manager over phone.

    Interview Questions
    • Given a certain scenario, how to deal with a customer?   Answer Question
    Negotiation Details
    Dress well
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Sales Intern Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    The process took 4+ weeksinterviewed at Nordstrom in February 2010.

    Interview Details

    First, I got a phone interview. It was brief and informal with a few basic questions like what are your career goals?, then we scheduled a time a on-site interview.
    The on-site interview was one-on-one with the HR person. Some questions are scenario-based, some ask for past experiences and examples that demonstrate certain qualifications. Overall, they want to know that you are a competitive person that will be able to adapt and succeed in their commission based system. After the HR person, a department manage came in to interview me. That particular department was the one I was hired for. She asked me some similar types of questions.
    The entire interview took about an hour and a half, but it didn't seem like it was that long.

    Interview Questions
    • Tell me an example in which you successfully persuade someone to do something.   Answer Question
    • What would you do if one of your co-workers is not doing well, sales wise?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Retail Sales Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Nordstrom in March 2012.

    Interview Details

    The phone interview for this position was easy. Basic questions and no feedback, just question after question and then they tell you they would like to set up an in-person interview. The in-person interview consisted of a sit-down where some of the phone interview questions were repeated and other situational questions were asked. Then either the same person you were speaking with or a manager of a department will take you out onto the sales floor, give you a scenario and ask you to sell them something. I have experience working for a high-end women's boutique so when I was asked to sell her denim, I was more than comfortable and familiar with the product and did as good of a job as could be done. I thought the interview went very well and was shocked when I did not receive an offer. What was even worse was how the HR representative handled telling me I was not chosen. She gave me a window of around 15 days to expect to hear back and I never did. I emailed her inquiring about when I would hear back and got an automated response that she was on vacation. A few days later I got a call from her saying that not only was I not chosen for the internship but she had decided last week, essentially letting me know that had I not contacted her they would not have even had the decency to send me a generic rejection email. After this interview, my opinion of Nordstrom truly has changed. Not to mention, this internship is not an internship at all. It is a glorified sales associate position where you are given no professional responsibility and spend your summer as a slave to their sales floor. The biggest slap in the face? They offered me a sales position instead. Needless to say, I declined.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  11.  

    Sales Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a weekinterviewed at Nordstrom in February 2011.

    Interview Details

    Asked basic interview questions but mostly behavioral ones like tell me a time when you demonstrated leadership, a time when you worked with a team, and a time when you dealt with a difficult customer.

    Interview Questions
    • Tell me a time when you dealt with a difficult customer.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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