Office Depot Department Manager Interview Questions

Updated Apr 1, 2014
Updated Apr 1, 2014
18 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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  1.  

    Department Manager Interview

    Anonymous Interview Candidate  in  Smyrna, GA
    Anonymous Interview Candidate in Smyrna, GA
    Application Details

    I applied online. The process took 5 days - interviewed at Office Depot in October 2011.

    Interview Details

    Just like any other interview in retail. Very easy interview but Office Depot focus only on making the customer happy so any questions like that come up you will know how to answer them. The customer could be dead wrong but they will make them happy

    Interview Questions
    • How would you handle and outrate customer who was wrong?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Department Manager/Assistant Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 1+ week - interviewed at Office Depot in July 2013.

    Interview Details

    I was contacted by a recruiter based on a resume I had posted with an on-line job board. We scheduled a time for a phone interview--the recruiter based in Chicago would call me at the appointed time. She was 15 minutes late, but the interview went well. She was very personable, and the questions were fairly standard behavioral questions--"Describe your most difficult sale", "Tell me about a time when you had a disappointed customer", "What did you enjoy most about your last job".

    I asked some questions at the end, but it was left very positive. She said she was going to recommend me for an interview with the store manager. She said to be sure to complete the on-line application, and take the on-line assessment. If I do not hear anything within 2 days of completing that, to give her a call. She wanted to be sure I "did not fall through the cracks" because I was " a great candidate".

    The on-line application took some time because there was not a job posting for the store for which I interviewed, and the system froze whenever I attempted to download my resume. I finally just copied and pasted it. I sent the recruiter an e-mail alerting her to the issues, and I also let her know that I had completed the assessment. The assessment is fairly standard, although some of the questions were a bit tricky--"I never lie", "I never think about not following the rules"--if you're really honest, you cannot say you Strongly Agree to those 2 (especially the first one). In any event it was all completed and I waited the two plus days--no word. I e-mailed the recruiter per her instructions--no word. I called the recruiter a couple of days later and left a voice message--no word. Obviously, I got the message and stopped following up.

    I question the value of using 3rd party recruiters when they lie to candidates, and are too lazy to follow up as they promise. It certainly paints a poor picture for me of the quality of the employer--Office Depot in this instance--when they utilize such sloppy recruiters for such a key business function.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  3.  

    Department Manager Interview

    Anonymous Interview Candidate  in  Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied through a recruiter. The process took 6 weeks - interviewed at Office Depot in June 2011.

    Interview Details

    Long and drawn out. Took over a month to receive an official offer. Interviews were pretty basic.

    Interview Questions
    • Have you ever had an unexpected emergency come up?   View Answer
    Negotiation Details
    No real negotiation phase. Offer came through pretty easy.
    Accepted Offer
    Neutral Experience
    Average Interview
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  5.  

    Department Manager Interview

    Anonymous Interview Candidate  in  Salem, OR
    Anonymous Interview Candidate in Salem, OR
    Application Details

    I applied online. The process took 6 days - interviewed at Office Depot in June 2009.

    Interview Details

    Very low key interview. You will be interviewed twice. Usually once by the ASM and once by the Store manager. If they send you to Drug testing that means you got the job (As long as you pass).

    Questions will be based on your experiences with customers, and if you haven't worked in a retail environment they will ask you to relate it to other job experience.

    Make sure you know about the position you are applying for before going into the interview. They will ask you questions regarding the type of work you will be doing.

    Interview Questions
    • "How did you handle a customer who was Irritate over her/his service"

      They will also ask questions not on the interview guide, so be ready for a few curve balls they might ask you about your personal life, or about other jobs. Make sure you don't bad mouth any of your other jobs, or the employers you worked for.
        View Answer
    Negotiation Details
    Good Luck Negotiating. They have set amounts they can pay you, and the hours they cant really mess with too much.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Department Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 1+ week - interviewed at Office Depot.

    Interview Details

    Easy interview, just wear nice clothes and shave. As long as you pass the 110 question survey you will get the offer.

    Interview Questions
    Negotiation Details
    none
    Accepted Offer
  7.  

    Department Manager Interview

    Anonymous Interview Candidate  in  Nashville, TN
    Anonymous Interview Candidate in Nashville, TN
    Application Details

    I applied through other source. The process took 1+ week - interviewed at Office Depot.

    Interview Details

    I was contacted bya a thier company recruter after emailing my resume to their HR department. First was a phone interview, then two face to face interviews with other store managers.

    Interview Questions
    • The most difficult questions was what do you expect to make working here? All the other questions were read right from a company script, which were the textbook type of interview questions anyone can find on the internet.   View Answer
    Negotiation Details
    I had to negotiate the offer up about 20% because Office Depot pays at the bottom of the industry scale. I was able to do so becaues I have 15 years in retail management experience in the exact same industry. I was negotiating with a very new strore manager and so there was very little preasure and back and forth negotiation.
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Department Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 1 week - interviewed at Office Depot.

    Interview Details

    Customer experience, retail experience, tech experience, decision quality

    Interview Questions
    Negotiation Details
    na
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Department Manager Interview

    Anonymous Interview Candidate  in  Fullerton, CA
    Anonymous Interview Candidate in Fullerton, CA
    Application Details

    I applied in-person. The process took 3 days - interviewed at Office Depot in November 2008.

    Interview Details

    2 interviews, drug test, and background check

    Interview Questions
    Negotiation Details
    They will not negotiate pay.
    Accepted Offer
    Average Interview
  10.  

    Department Manager Interview

    Anonymous Interview Candidate  in  Columbus, GA
    Anonymous Interview Candidate in Columbus, GA
    Application Details

    I applied online. The process took 4 weeks - interviewed at Office Depot in February 2011.

    Interview Details

    Interview consisted of 4 separate interviews over a course of 4 weeks. Interviewed with the store manager, assistant manager, district manager, and then the store manager and assistant manager together. Each interview took between 1-2 hours. These people take this company and their management positions very seriously. After each interview I waited 3 days before I called in to "check the status" of everything. Being persistent with this company is a must to get your foot in the door. Interview questions were very basic. Asking what kind of person you are, how much experience you have, what types of experience you have, how long you want to be with the company, how high would you like to go with the company, etc. If you are selected for the position, you have to go to a training store for 4 weeks of paid training if you are an outside hire, and 3 weeks if you are an inside promotion. Training can be a little stressful because you will be paired up with the store manager for a majority of the time as far as your shifts go, so be prepared to go to work at 5am every day. Once training is complete, you start your position at your store.

    Interview Questions
    • No questions were difficult or unexpected.   View Answer
    Negotiation Details
    There is no negotiation. What you get offered is what you get.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Department Manager Interview

    Anonymous Interview Candidate  in  San Juan, PR
    Anonymous Interview Candidate in San Juan, PR
    Application Details

    I applied through other source. The process took a day - interviewed at Office Depot in May 2009.

    Interview Details

    Office Depot participated on a job fair in Puerto Rico. Office Depot was opening for the first time in the island. I left my resume. Then I was called for an interview adn a week later I was chosen.

    Interview Questions
    • The questions they asked are generic questions.. NO surprise questions.   View Answer
    Negotiation Details
    It was okay.
    Accepted Offer
    Positive Experience
    Easy Interview

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