Old Navy Service Interview Questions

Updated Sep 29, 2014
Updated Sep 29, 2014
29 Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I initially had a phone interview, which asked me a few basic questions about my background and experience. I was then called in for an actual interview in person. After completing that interview with the recruiter, and being notified of my success, I was told I would have another in a few days. The second interview was with a manager.

    Interview Questions
    • I was asked some role play questions that seemed to require prior knowledge of retail store merchandise.   Answer Question
    Negotiation Details
    Negotiated hours mostly, being a student.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Service & Training Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Old Navy in May 2014.

    Interview Details

    1.) They start with a cold call to see if they like you, if they do, you'll be offered an interview
    2.) You'll meet with the store manager and the interview is pretty easy. the only "hard" questions is what your weakness or "opportunities" are. Just use a past fault and explain how you worked hard and perfected the otherwise lacking skill
    3.) Depending on your 1st interview, you will receive a call for a 2nd interview which is usually with a surrounding store manager so they can get a different perspective.

    Interview Questions
    • Have you ever written an associate up and/or had to give disciplinary action? How did you handle the situation and please explain exactly what you said and if the problem was corrected in the future.   View Answer
    Negotiation Details
    I originally asked for $17 an hour however, they decided to offer me $16. I accepted, considering they promised me raises. They said $17 wouldn't make me eligible for my next raise.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online – interviewed at Old Navy.

    Interview Details

    Had two in person interviews. Very easy and friendly managers.

    Interview Questions
    Accepted Offer
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  5.  

    Service & Training Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Fun very general questions. Tell stories!

    Interview Questions
    Accepted Offer
  6.  

    Service & Training Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Old Navy.

    Interview Details

    It's a long application process online. Had a mini phone interview with one of the store managers, then was invited to a job fair at another Old Navy location. The job fair was intimidating. There was a panel of store managers asking questions back and forth.

    Interview Questions
    • They ask a lot of questions and seem like they are looking for a specific answer. Best advise is to come as prepared as possible with numbers from previous positions.   Answer Question
    Accepted Offer
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 5 daysinterviewed at Old Navy.

    Interview Details

    The hiring process was fairly easy because they need employees for seasonal positions.

    Interview Questions
    • Many of the answers were common sense questions like what would an outfit for the fall be like for an customer   Answer Question
    Accepted Offer
  8. 1 person found this helpful  

    Service & Training Manager Interview Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied through college or university. The process took 2+ monthsinterviewed at Old Navy in June 2013.

    Interview Details

    I went to a college fair and met a store manager who encouraged me to apply..... so I did. I got a call 2 weeks later to sched. a pre screen which went well......... then a month went by without hearing anything until I had an interview with the DM.

     Interview with another store manager was hard due to the fact that she kept role playing different situations trying to see how I handle it.

     I was unassigned until I was placed in a store.

    Interview Questions
    • What would you do... if an associate is spreading rumors... or if an associate production is going down.   Answer Question
    Negotiation Details
    They were trying to low ball me.... with offering 15/hour. I just graduated and for that pay it wasnt worth it... I renegotiated for $16.50/hour
    Accepted Offer
    Negative Experience
    Difficult Interview
  9. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Old Navy in June 2013.

    Interview Details

    Got called in for an interview 2 weeks after I applied online. I showed up and I was interviewed with 4 other people. Truthfully, I cannot stand group interviews, simply because whoever spoke up first was out in the clear and the other 4 of us had to scramble to make us stand out. I got called 2 weeks later and was offered the job, but I declined.

    Interview Questions
    Reasons for Declining

    They only offered minimum wage, which wouldn't be worth it with how far the store is from my home.

    Declined Offer
    Negative Experience
    Easy Interview
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Group Interview then second

    Interview Questions
    Negotiation Details
    Based on previous experience.
    Accepted Offer
  11.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Watertown, MA
    Anonymous Interview Candidate in Watertown, MA
    Application Details

    I applied online. The process took a dayinterviewed at Old Navy in October 2012.

    Interview Details

    I was hired during a seasonal hiring (october-november) and it was a group interview where we were asked questions like "what kind of role do you take in a group" or "tell us about yourselves" and we went around the table answering the questions. It wasn't difficult if you actually thought of an answer and participated. Although I was hired with everyone else, only after management evaluated everyone's performance did they decide who was actually seasonal and who wasn't. It wasn't very straight forward but it was understandable.

    Interview Questions
    • I'm not sure. They were all fairly easy interview questions you could find on any "most-asked interview questions" list.   Answer Question
    Negotiation Details
    They didn't negotiate. I was told what I'd be making during the training process.
    Accepted Offer
    Positive Experience
    Average Interview

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