Old Navy Service Interview Questions

Updated Jun 5, 2014
Updated Jun 5, 2014
27 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Service & Training Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at Old Navy in May 2014.

    Interview Details

    1.) They start with a cold call to see if they like you, if they do, you'll be offered an interview
    2.) You'll meet with the store manager and the interview is pretty easy. the only "hard" questions is what your weakness or "opportunities" are. Just use a past fault and explain how you worked hard and perfected the otherwise lacking skill
    3.) Depending on your 1st interview, you will receive a call for a 2nd interview which is usually with a surrounding store manager so they can get a different perspective.

    Interview Questions
    • Have you ever written an associate up and/or had to give disciplinary action? How did you handle the situation and please explain exactly what you said and if the problem was corrected in the future.   View Answer
    Negotiation Details
    I originally asked for $17 an hour however, they decided to offer me $16. I accepted, considering they promised me raises. They said $17 wouldn't make me eligible for my next raise.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Old Navy in March 2010.

    Interview Details

    I applied online and after two weeks received a call to go in for an interview. After one interview with the assistant manager, I received a call the next week for a second interview with the manager.

    Interview Questions
    • Tell me a time you missed a deadline and what did you do.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Watertown, MA
    Anonymous Interview Candidate in Watertown, MA
    Application Details

    I applied online. The process took a day - interviewed at Old Navy in October 2012.

    Interview Details

    I was hired during a seasonal hiring (october-november) and it was a group interview where we were asked questions like "what kind of role do you take in a group" or "tell us about yourselves" and we went around the table answering the questions. It wasn't difficult if you actually thought of an answer and participated. Although I was hired with everyone else, only after management evaluated everyone's performance did they decide who was actually seasonal and who wasn't. It wasn't very straight forward but it was understandable.

    Interview Questions
    • I'm not sure. They were all fairly easy interview questions you could find on any "most-asked interview questions" list.   Answer Question
    Negotiation Details
    They didn't negotiate. I was told what I'd be making during the training process.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online - interviewed at Old Navy.

    Interview Details

    Had two in person interviews. Very easy and friendly managers.

    Interview Questions
    Accepted Offer
  6.  

    Service & Training Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Fun very general questions. Tell stories!

    Interview Questions
    Accepted Offer
  7.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Bellevue, WA
    Anonymous Interview Candidate in Bellevue, WA
    Application Details

    I applied in-person. The process took 4 months - interviewed at Old Navy in August 2012.

    Interview Details

    When I applied, despite my previous customer service experience, they took about 4 months to call me for an interview. Once interviewed, I was hired within a few days. The interview was pretty relaxed and the questions didn't put me too much"on the spot".

    Interview Questions
    • I was asked about certain style's, which isn't a problem for me, but might catch some people off guard.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  8. 2 people found this helpful  

    Assistant Store Manager of Service & Operations Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied through an employee referral. The process took 4+ weeks - interviewed at Old Navy in February 2011.

    Interview Details

    Met with two store managers, first with a manager of another store, then with the manager I would be working with. The two asked essentially the same questions. Finally met with the market leader, she asked more general questions, what my careers goals were, etc. I think it was more to get familiar with me than it was to interview me.

    Interview Questions
    Negotiation Details
    Pay rate was not negotiable, take it or leave it.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Service & Training Manager Interview Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied through college or university. The process took 2 months - interviewed at Old Navy in June 2013.

    Interview Details

    I went to a college fair and met a store manager who encouraged me to apply..... so I did. I got a call 2 weeks later to sched. a pre screen which went well......... then a month went by without hearing anything until I had an interview with the DM.

     Interview with another store manager was hard due to the fact that she kept role playing different situations trying to see how I handle it.

     I was unassigned until I was placed in a store.

    Interview Questions
    • What would you do... if an associate is spreading rumors... or if an associate production is going down.   Answer Question
    Negotiation Details
    They were trying to low ball me.... with offering 15/hour. I just graduated and for that pay it wasnt worth it... I renegotiated for $16.50/hour
    Accepted Offer
    Negative Experience
    Difficult Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied online. The process took 2 weeks - interviewed at Old Navy in June 2010.

    Interview Details

    You will have an initial interview with the training and hiring manager, which if you pass that round you will be referee to the store manager for a second interview. The questions are basically about different situations that may arise with customers, and what do you do and how do you react to those situations. For example how do you handle a difficult customer or what do you do if you see someone stealing.

    Interview Questions
    • What do you do if you see a customer or employee stealing.   View Answer
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Lincoln, NE
    Anonymous Interview Candidate in Lincoln, NE
    Application Details

    I applied online - interviewed at Old Navy in March 2011.

    Interview Details

    Customer Service/ Software Engineer. Not a bad place to work, enjoyed working with people and assisting customers. hired after int.

    Negotiation Details
    none
    Accepted Offer
    Average Interview

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