PNC Financial Services Group Customer Service Representative Interview Questions

Updated Dec 7, 2014
Updated Dec 7, 2014
8 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Whitehall, OH
Anonymous Interview Candidate in Whitehall, OH
Application Details

I applied online. The process took 2+ weeksinterviewed at PNC Financial Services Group in December 2014.

Interview Details

I put a application in on Nov 20th. That Friday I did my assessment. After that I was called the following Friday for a phone interview. On the phone I was told to come in for the group interview. Which was that following Tuesday. Went in did the group interview and was told I would know something by the next day or following. Recieved a call the next day and accepted offer.

Interview Questions
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for PNC Financial Services Group

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at PNC Financial Services Group.

    Interview Details

    The interview process was a bit lengthy (total of 2 months I'd say). I completed an application then two weeks later, I was called back for a phone interview. I passed the first phone interview, then they scheduled me for an additional phone interview. I passed the second interview that I passed and was told to come in for a group interview. The group interview was a large room filled with about 20-25 people. The groups were then separated by 4-6 people per group in different rooms through out the building with a PNC team lead. During the group interview, we were asked scenario questions, and were told to be ourselves. Following a week later, I was called back with a job offer.

    Interview Questions
    Negotiation Details
    No, but due to my experience they negotiated a fair pay for me.
    Accepted Offer
    Positive Experience
    Difficult Interview
  2. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    interviewed at PNC Financial Services Group in February 2014.

    Interview Details

    I was contacted by a recruiting agent who asked basic questions to determine whether I met the minimum requirements. She briefly explained the position and then sent an assessment. Once I completed that I was contacted by another recruiter who simply gave me the number to yet another recruiter - the "main" recruiter for the position. We did a brief phone interview during which he explained in greater detail the position. I was then scheduled for a group interview. It sounds intimidating, but the process was actually very comfortable. I interviewed with three other candidates and we took turns answering the questions, which were behavioral-based. The hiring manager was really nice. It was a positive experience; PNC is pretty laidback.

    Interview Questions
    • Tell me about yourself.
      Tell me about a time you had to explain something difficult
      Another question related to your ability to handle change
       
      Answer Question
    Negotiation Details
    I didn't negotiate. The salary met my expectations.
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online. The process took 6+ weeksinterviewed at PNC Financial Services Group in January 2014.

    Interview Details

    First contact was by phone to set up a phone interview. Then I had one phone and two in person interviews.

    The phone interview was with a regional HR-Recruiter that interview was the standard qualifing question to see if you have the basic qualifications and not have something in your past that could disqualify you.

    First in person interview was at the branch level and was the standard give me an example of when you did/experienced/handled a particular situation.

    Second interview was with a regional representative and they asked many of the same type of questions.

    The offer was made a little more than a week after the final interview.

    The whole process took about 4 weeks. They proceed with caution at all levels to make sure they are making a good choice.

    Interview Questions
    • Give me an example where you had to deal with a very upset customer.   Answer Question
    Negotiation Details
    I had researched entry level pay scales for similar positions in this area and their offer was on the upper level of that range and I accpeted the offer without negotiations.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at PNC Financial Services Group.

    Interview Details

    Was contacted a day later by a recruiter, he explained the job description and asked a little bit about my work experience. He then named off some branches that were hiring in my area, so it was nice being able to pick the bank closest to my house. About a week later he called me again and set an interview up with the branch manager which was following a week later after our phone call. Also, between the phone call and the interview I had to take an assessment. The interview was pretty laid back. The branch manager was really easy going and seemed interested in what I had to say. She was also very informative of the position and the training process.

    Interview Questions
    • -Why PNC? How does your previous work experience relate to this job?
      -When was a time you've dealt with a difficult customer and they left happy?
      -When was a time you had to bend the rules a little for a customer?"
       
      Answer Question
    Negotiation Details
    No negotiation. It's all pretty much based on your past work history.
    Accepted Offer
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    I applied online. The process took 3 weeksinterviewed at PNC Financial Services Group.

    Interview Details

    I applied on-line. A HR representative contacted me via e-mail in order to establish a phone interview. We discussed the position and my qualifications. A skills test followed. I completed an on-line application and I gave my permission for the background and drug tests. I got a call a couple days later and I scheduled the in-person interview. I went to the interview, discussed the position as well as my experience and qualifications one more time. I signed more paperwork regarding my (lack of) criminal convictions. I received a job offer. I completed a drug test and I was fingerprinted for yet another? background test.

    Con: The background check process is very complex, which I assume is normal for the banking industry , and also very confusing. The confusing part makes me , personally, nervous.
    Pro: The recruiters , HR employees were very helpful so far.

    Overall: It is a friendly atmosphere and they do accommodate your needs during the interviewing process.

    Interview Questions
    • Give me an example of a mistake you made in the past.   View Answer
    Negotiation Details
    The offer was fair so I did not negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Kalamazoo, MI
    Anonymous Interview Candidate in Kalamazoo, MI
    Application Details

    I applied online. The process took 5 daysinterviewed at PNC Financial Services Group in May 2012.

    Interview Details

    The company does most of their screening prior to the face to face interview. You are tested on how well you can multi-task, which is a pretty simple if you have every used a phone before. The interview asks about previous employment and how you handled specific situations. Be sure to know the history of your work.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Kalamazoo, MI
    Anonymous Interview Candidate in Kalamazoo, MI
    Application Details

    The process took a weekinterviewed at PNC Financial Services Group in March 2011.

    Interview Details

    An initial telephone interview was scheduled and conducted with a human resources rep. This interview lasted around 30 minutes, was fairly simple and just laid the ground work the 1:1 interview. The rep asked simple questions about my experience and education. The 1:1 interview was more of the same, but the human resources rep explained in detail the job title and hours. Also at the 1:1 interview I was witness to the fun and relaxed atmosphere of the call center. Overall it was a pleasant experience.

    Interview Questions
    • Please explain a situation where you went above and beyond what your job description to help out a customer.   View Answer
    • Why did you leave your previous employer?   View Answer
    Negotiation Details
    Negotiation was available. They were able to meet my expected salary. They offered 26,000 per year, I talked them up to offering 28,000 per year.
    Accepted Offer
    Positive Experience
    Average Interview

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