PNC Financial Services Group
3.2 of 5 1,002 reviews
www.pnc.com Pittsburgh, PA 5000+ Employees

PNC Financial Services Group Csa/Switcher Interview Questions & Reviews

Updated Apr 1, 2014
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2 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Average Interview

CSA/Switcher Interview

CSA/Switcher

I applied through a recruiter and the process took 4+ weeks - interviewed at PNC Financial Services Group.

Interview Details – After applying and completing a teller assessment, I was invited to a group interview. This consisted of the recruiter and about 12 other candidates. The point of the group interview is to see how each candidate interacts with the others. Questions about your experience dealing with customers and previous sales experience. Following this, I had a phone screening with the recruiter and she set up an appointment for me to interview with 2 branch managers. The following week (week 3) I was called by the regional manager and met with her as well as another branch manager whom I had not yet met. After this meeting I was offered the CSA position and had to pass the CSA assessment. Once you are offered the job you must pass background and credit check (cannot have bad credit, but average credit is acceptable) for this loan officer position. Must also pass drug screening and submit fingerprints.

Interview Question – Make sure when they say, "tell me about yourself" that you have planned out what to say so that you can be prepared to impress. Tell them with relevant info why you are interested in the position.   Answer Question

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Accepted Offer

Neutral Experience

CSA/Switcher Interview

CSA/Switcher

I applied online and the process took 1 week - interviewed at PNC Financial Services Group.

Interview Details – They more or less asked the normal interview questions.

Interview Question – She did ask me ow I would deal with an angry customer, however that was pretty much expected.   Answer Question

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