I applied through a recruiter and the process took 2 weeks - interviewed at PNC Financial Services Group in September 2013.
Interview Details –
My story is a bit different because I was referred by an existing PNC employee. I was contacted by human resources about the teller supervisor position and asked a few preliminary questions about my supervisory experience. Once satisfied with this, the recruiter told me which branch was looking to fill this position and told me she would call me back to schedule an interview with the hiring manager. This process took about 3-4 days. My interview was on a Friday in the branch and lasted a little over an hour. I met with the Branch Manager and Asst Branch Manager. They were very nice and made the interview seem more conversational than an actual interview. The questions they ask are all situational and they are looking for a STAR response -- describe the situation, the task you were faced with, the action you took and the end result. They had a packet of about 50 questions but asked me less than half. After that, I had the opportunity to ask questions about the bank. The manager gave me her card and said to call her if I had any additional questions.
I received a call that Tuesday telling me they were offering me the position and wanted to go over fingerprinting and training dates HOWEVER, they could not do that until I actually went online to formally apply for the job. I was hired and never even applied :)
Interview Question – The questions were not difficult to answer, provided you have the relevant experience for the position. Examples are about customer service situations, difficult customers, what great customer service means to you, how you coach difficult employees, etc. Answer Question
I applied online and the process took 2 weeks - interviewed at PNC Financial Services Group in July 2012.
Interview Details – Online process and behavioral test is required to apply. Once selected you will be interviewed by a HR representative. Once you get pass that you will interviewed by the branch manager of the branch you may work along with the teller supervisor. After that they will call you with a job offer and instructions for the drug test which must be done within 48 hrs. of the job offer.
Interview Question – I can not remember any difficult questions during the interview. Answer Question
Very Easy Interview
I applied through an employee referral and the process took 2 weeks - interviewed at PNC Financial Services Group in December 2011.
Interview Details –
I started the process by receiving an internal referral from a Financial Sales Consultant at a local branch. The hiring process consisted of one group interview and two 1:1 interviews. Group interview was with the HR recruiter and two of the hiring mgrs and consisted of basic questions like accomplishments and customer service. However, right off the bat, the interviewer will ask if anyone would like to share some facts they learned about PNC as a company. The way he presents the question is for a voluntary response, but make sure you volunteer and give some facts. You will immediately stand out from the group, especially if you are the only one to answer, and this is critical. I then went on to a 1:1 with the hiring mgr and teller supervisor. This one was a little longer and contained mostly questions regarding work experience in your most recent job and recalling particular situations with clients at your job. The final interview was 1:1 with the Vice President of Sales and Service Support for the region. This was more of a personal conversation regarding my current job, interest in a career with PNC, being comfortable with selling, etc.
After my final interview, the recruiter told me they would have a decision by the following Monday. He called promptly on Monday morning and extended an offer. Pre-employment was standard: Drug screen within 72 hours of offer, fingerprinting within 7 days, background and credit checks, etc.
Overall, I really enjoyed the process. The HR recruiter, hiring mgr, and VP were all very friendly and supportive of my efforts. Communication during the process was fantastic and they don't leave you guessing. The questions were all pertinent to the position and there weren’t any curveballs. Mostly questions related to cash handling, following procedures, and client relations.
Negotiation Details – Offer was firm at $10.62/hour for full time. They have set amounts they must follow for pay for new hires. I don't have banking experience so it might be possible to negotiate a higher rate if you have prior banking exp.
I applied online and the process took 3 days - interviewed at PNC Financial Services Group in September 2011.
Interview Details – I applied online, received a brief phone interview and was invited to visit the office where i would take a short test and have a face to face interview. After all those parts were complete i moved onto an interview ith the branch manager.
Interview Question – Did you have cash handling experience? Answer Question
The process took 2 weeks - interviewed at PNC Financial Services Group in March 2010.
Interview Details – Filled out an online application. About a week later I got a phone call from a recruiter. A phone interview, then a 1 on 1 interview. Got a call the next day offering me the job!
Interview Question – How do you make the customer feel special? Answer Question
The process took 1 week - interviewed at PNC Financial Services Group in January 2010.
Interview Details – The phone interview was focused on my job experience and how it would relate to the position applied for. I was asked to state an example of when I gave superior customer service to a customer in the past, why I applied for a position with this company in particular.
Reason for Declining – Pay too low
An opportunity to learn and grow. A culture that supports your goals. A workplace that you can be proud of. This is PNC, one of the most well-respected financial services companies in America. We have expanded our… — Full Overview
Provided by employer [?]
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.
Your feedback has been sent to the team and we'll look into it.
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
Simply post an anonymous review for a recent interview experience or current/former employer. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks –