PNC Financial Services Group

www.pnc.com

PNC Financial Services Group Teller I Interview Questions

Updated Jan 2, 2015
Updated Jan 2, 2015
11 Interview Reviews

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  1.  

    Teller I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2 weeksinterviewed at PNC Financial Services Group.

    Interview Details

    Phone interview. Followed by one on one and joint interview with branch manager and teller supervisor. Very straightforward and not intimidating. You do need to prepare yourself for lots of drug and background testing prior to any interviews.

    Interview Questions
    • What would you do if you witnessed a coworker doing something against policy?   View Answer
    Negotiation Details
    Looking back, I could have negotiated a better hourly rate.
    Accepted Offer
  2.  

    Teller I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at PNC Financial Services Group.

    Interview Details

    First I applied on their website. The next day I received a follow up application to fill out online. I also received a link to an online assessment. It took about 30 minutes to complete. A few days later I got a call from a recruiter.

    Interview Questions
    • How would you handle a hostile customer in the line at the bank?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Teller I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at PNC Financial Services Group in December 2014.

    Interview Details

    Will call you to do a phone interview then send you a assessment to take as well as fill out important papers. Depending on area will contact you for group interview where there are approximately 12 people (lucky if they cancel.)
    The interview took about 5 hours max. First part hr representative asked everyone about 5 questions while the branch managers were in the back listening in. When the first part was over the hr called people the branch managers wanted and the rest were sent home.I personally was scared but glad in the end, when the 2nd interview was over. I was called the next day saying i had an offer by the HR as a heads up. Then the next day the branch manager herself called me to let me know. I was happy. And still am.

    PS. PLEASE research about the company before going to an interview it will help.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Teller I Interview

    Anonymous Interview Candidate in Silver Spring, MD
    Anonymous Interview Candidate in Silver Spring, MD
    Application Details

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group.

    Interview Details

    applied online and received a call the next day for a interview the following week. With my experience, I didn't have a phone interview and I didn't take the teller assessment until after my interview. The interview was done in a group of 7 with addition to 1 regional manager, 2 branch manager and 1 HR. They asked behavioral questions that started off with "tell me about a time...." and "Tell me about yourself." The interview style was conversational and very smooth that lasted about 45 minutes.

    Interview Questions
    • All behavioral questions...nothing difficult. Just know what is on your resume.   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Neutral Experience
    Average Interview
  6. 1 person found this helpful  

    Teller I - Full-time Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at PNC Financial Services Group in November 2013.

    Interview Details

    My initial contact with PNC was a phone interview with the H.R. Department. I didn't answer the phone so the HR person left me a voice mail with instructions on how to schedule my phone interview. They emailed me a link to a website to schedule the interview. Scheduling the first interview was pretty easy but the first opening wasn't for a couple weeks. The first interview was brief (maybe 10 minutes long) with basic questions about interest in the job. The next day PNC sent me a follow up email to schedule a second phone interview (similar to before). Once I clicked the link to the site the second phone interviewer's schedule wasn't open for over a month at the earliest. I scheduled it anyway while continuing to look for another job. The second interview came and I thought it went really well, however, even though HR knew how much salary I was asking for (because it was on my application and I made it clear during the first interview) PNC wasn't willing to pay me what I was asking. The salary I was asking for wasn't even unreasonable, I came to the number by comparing how much other banks pay hourly employees vs. how much experience I have, and their pay was $3.00 less per hour. The phone interview ended with the HR person telling me that the branch manager would contact me if he/she was interested. Needless to say no one ever did or even emailed me to say that they weren't interested.

    Interview Questions
    • None really, they were all questions about helping customers, suggestive sales, and experience questions.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  7. 3 people found this helpful  

    Teller Banking Representative I Interview

    Anonymous Interview Candidate in Delray Beach, FL
    Anonymous Interview Candidate in Delray Beach, FL
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at PNC Financial Services Group in December 2011.

    Interview Details

    I started the process by receiving an internal referral from a Financial Sales Consultant at a local branch. The hiring process consisted of one group interview and two 1:1 interviews. Group interview was with the HR recruiter and two of the hiring mgrs and consisted of basic questions like accomplishments and customer service. However, right off the bat, the interviewer will ask if anyone would like to share some facts they learned about PNC as a company. The way he presents the question is for a voluntary response, but make sure you volunteer and give some facts. You will immediately stand out from the group, especially if you are the only one to answer, and this is critical. I then went on to a 1:1 with the hiring mgr and teller supervisor. This one was a little longer and contained mostly questions regarding work experience in your most recent job and recalling particular situations with clients at your job. The final interview was 1:1 with the Vice President of Sales and Service Support for the region. This was more of a personal conversation regarding my current job, interest in a career with PNC, being comfortable with selling, etc.

    After my final interview, the recruiter told me they would have a decision by the following Monday. He called promptly on Monday morning and extended an offer. Pre-employment was standard: Drug screen within 72 hours of offer, fingerprinting within 7 days, background and credit checks, etc.

    Overall, I really enjoyed the process. The HR recruiter, hiring mgr, and VP were all very friendly and supportive of my efforts. Communication during the process was fantastic and they don't leave you guessing. The questions were all pertinent to the position and there weren’t any curveballs. Mostly questions related to cash handling, following procedures, and client relations.

    Interview Questions
    • (group) Would anyone like to share something they learned about PNC?   View Answer
    • (group) What is your greatest accomplishment, sales or not?   Answer Question
    • (group) What is an example of a business you shop at because of their customer service and what makes it effective?   View Answer
    • (1:1 Hiring Mgr) What is the extent of your cash handling experience?   View Answer
    • (1:1 hiring mgr) Describe a situation where a customer was angry because of a mistake you made and how did you handle the situation?   Answer Question
    Negotiation Details
    Offer was firm at $10.62/hour for full time. They have set amounts they must follow for pay for new hires. I don't have banking experience so it might be possible to negotiate a higher rate if you have prior banking exp.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Teller I Interview

    Anonymous Interview Candidate in Lancaster, PA
    Anonymous Interview Candidate in Lancaster, PA
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at PNC Financial Services Group in August 2011.

    Interview Details

    My story is a bit different because I was referred by an existing PNC employee. I was contacted by human resources about the teller supervisor position and asked a few preliminary questions about my supervisory experience. Once satisfied with this, the recruiter told me which branch was looking to fill this position and told me she would call me back to schedule an interview with the hiring manager. This process took about 3-4 days. My interview was on a Friday in the branch and lasted a little over an hour. I met with the Branch Manager and Asst Branch Manager. They were very nice and made the interview seem more conversational than an actual interview. The questions they ask are all situational and they are looking for a STAR response -- describe the situation, the task you were faced with, the action you took and the end result. They had a packet of about 50 questions but asked me less than half. After that, I had the opportunity to ask questions about the bank. The manager gave me her card and said to call her if I had any additional questions.
    I received a call that Tuesday telling me they were offering me the position and wanted to go over fingerprinting and training dates HOWEVER, they could not do that until I actually went online to formally apply for the job. I was hired and never even applied :)

    Interview Questions
    • The questions were not difficult to answer, provided you have the relevant experience for the position. Examples are about customer service situations, difficult customers, what great customer service means to you, how you coach difficult employees, etc.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Teller I Interview

    Anonymous Interview Candidate in Washington, DC
    Anonymous Interview Candidate in Washington, DC
    Application Details

    The process took 2 weeksinterviewed at PNC Financial Services Group in February 2010.

    Interview Details

    Filled out an online application. About a week later I got a phone call from a recruiter. A phone interview, then a 1 on 1 interview. Got a call the next day offering me the job!

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Teller I Interview

    Anonymous Interview Candidate in Willoughby, OH
    Anonymous Interview Candidate in Willoughby, OH
    Application Details

    I applied online. The process took 2 weeksinterviewed at PNC Financial Services Group in January 2010.

    Interview Details

    Online process and behavioral test is required to apply. Once selected you will be interviewed by a HR representative. Once you get pass that you will interviewed by the branch manager of the branch you may work along with the teller supervisor. After that they will call you with a job offer and instructions for the drug test which must be done within 48 hrs. of the job offer.

    Interview Questions
    • I can not remember any difficult questions during the interview.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  11. 1 person found this helpful  

    Teller I Interview

    Anonymous Interview Candidate in Cincinnati, OH
    Anonymous Interview Candidate in Cincinnati, OH
    Application Details

    I applied online. The process took 3 daysinterviewed at PNC Financial Services Group in January 2009.

    Interview Details

    I applied online, received a brief phone interview and was invited to visit the office where i would take a short test and have a face to face interview. After all those parts were complete i moved onto an interview ith the branch manager.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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