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Panda Express General Manager Interview Questions & Reviews

Updated Jul 23, 2014
All Interviews Received Offers

Getting an Interview  

53%
16%
9%

Interview Experience  

30%
50%
20%

Interview Difficulty  

Average Difficulty
23 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

General Manager Interview

General Manager

I applied online and the process took 2 days - interviewed at Panda Express in March 2014.

Interview Details – ask abt behavioral questions like how to handle guest complaint, phone interview first then 1-1 interview, then on job test out, working 5 hrs to taste how to run counter and do some cutting and cooking. it was fun

Interview Question – tell me 3 things your supervisor will ask you to imrpove   Answer Question


No Offer

Neutral Experience

Restaurant General Manager Interview

Restaurant General Manager
Seattle, WA

I applied online and the process took 3 weeks - interviewed at Panda Express.

Interview Details – Applied online on the beginning of April. There are 3 interview processes. First, had phone interview a week later. General questions like "what do you know about Panda?" "Why do you want to work here?" " what are your weaknesses?" Secondly, I was invited for face-to face interview two days later. In-person interview was easy. Similar questions like the phone interview. I spent about 10~15 minutes for interview. After that, last process, I was invited for Panda Preview. The day before that, I was asked to complete criminal background application. When I got there on preview day, I completed the rest of application. I worked there for 4 hours including break time. During the panda preview, 3 managers asked questions. I hate that part because they asked same questions like last 2 interviews. At the end of the interview, they would call me in 3 days whether or not I am hired as GM. Today is the 3rd day. However, I haven't received any call or email yet!!! I am nervous!!!! Hopefully I can get a job

Interview Question – Nothing too difficult or unexpected question.   Answer Question


Accepted Offer

Negative Experience

Difficult Interview

General Manager/Assistant Manager Interview

General Manager/Assistant Manager
Los Angeles, CA

I applied through other source and the process took 4+ weeks - interviewed at Panda Express in February 2014.

Interview Details – Went to an open house and did a group interview. Got a call back for another interview with their version of an area/district manager. Interviewed and was asked to go to one of their monthly seminars at headquarters. I went and found out more about the company and the people. I was then offered a position starting at the "bottom" to work my way up as a manager through email. They stated I would progress within 3 months and work my way up as that was what they envisioned. I had no problem starting at the bottom. However after that they sent me to another interview my 3rd one with the training manager. At no time other than asking about what I wanted to be paid and the hours I wanted was acknowledged but only discussed at my 3rd interview. She tells me hours are based on performance and you start at minimum wage. She then tells me she will be in touch to see where they will place me and I would be called for another interview. I asked her am I not hired yet? As it was stated in email I was offered a position by the area manager. She said she could not confirm and that all employees even cooks and basic help have to interview around 3 times. After that its been over 3 weeks and I have not heard anything back. The problem I had is I felt like I was jumping through hoops and they were saying how high. If you are seeking college educated individuals for a manager position than why not only myself but other reviewers have stated do you offer positions at the very bottom serving food? The process is on false pretense. I understand we should all start at the bottom as those individuals we were interviewing did as well and I am fine with that, but understand if your seeking managers to be at the bottom state clearly your intentions to basically train us to move forward to the positions we are both seeking and that is to be a manager. I don't believe 3-4 interviews for being a cook or serving food is relevant. Its a waste of time and after stating they wanted me to start at the bottom but you want to interview me more? Throughout the process I blew away and impressed them as stated over and over by the hiring managers. I communicated well and my answers were intelligent. However it is no wonder your having problems seeking the 100s of new managers you need for the future as you can tell if your looking for jobs there is always an open hiring ad for Panda somewhere. Your process is overly excessive for someone who just wants to get through the door to serve food. By the second interview by the area manager who asked if I offered you a lower position would you say yes, and I said yes. You already have your mind made up but why make me jump through more hoops to be a food server? You don't know what your looking for, if you want people to start at the bottom why not hire within? If you want managers why seek and waste people's time when you just want to make them servers and cooks? In their emails exchanged to one another there is lack of communication even within higher ups as two people said I was hired and the third can't confirm? And after all this time pass at least follow up as if other avenues were pursued or you changed your mind. This whole process took over a month as I drove down over 4x to have these interviews. Panda is based on helping people develop and strive for excellence in their lives…but from my experience from the process it was anything but.

Interview Question – What is the Panda Way? What is Panda's culture? What do you like about Panda what would you change? Give an example you were proactive in your decisions or acted without being supervised or needing a manager.   View Answer

Negotiation Details – They asked what I was seeking I said part-time/full time and starting at $10. Only till the 3rd interview by the 3rd hiring manager did the truth reveal itself hours were limited to performance and money was starting minimum wage. I think being part-time helps limit the benefits you receive and is cost cutting of course because the state of the economy.


1 person found this helpful

No Offer

Negative Experience

Easy Interview

General Manager Interview

General Manager
El Paso, TX

I applied through college or university and the process took 2 weeks - interviewed at Panda Express.

Interview Details – I was called about a week after my first application to come in for an evening interview at one of their restaurants. The interview ended up being about 90 minutes long, and went very well. I was told they wanted to move me to the next step of having an OJP (on the job performance review). It was scheduled for two days later, and I had to drive 30 minutes to get to their store, but I went and worked for about four hours. Again, the interview went very well and I was told they wanted to have me do a phone interview. The phone interview was very sudden, and I was only told wen it was going to happen 15 minutes before it occurred on a Saturday morning. Not very professional on their part, but I went with it. My third interview went well and then I was told they were going to do one final video interview with the Regional Director.
Their software didn't work correctly, and kept logging me out (I checked my internet connection, speed, and camera before the interview and all worked well), so we switched to a phone interview. That was probably for the best because the regional director was only wearing a heavily wrinkled gray long sleeve shirt for the interview while I was in a suit. The questions were all the same as the last three interviews and his accent was so heavy it was hard to understand him and he seemed distracted during the whole interview.
At the end fo the interview, the regional director asked me to accept a lower position within their company to get to know the ropes. I was deeply insulted at that point. Why go through four interview and give managers five weeks of training to learn their whole restaurant if they want you to work from the ground up? I graciously declined, indicating that I was only interested in being the GM. I didn't hear back for over a week, and when I finally called to inquire, all I got was an email one day later that I had not been selected.
I was left with a bad taste in my mouth after the last interview, much like if you actually had gone to one of their restaurants. An extremely unprofessional organization who will string you along for several weeks before offering you a minimum wage position.

Interview Question – None of their questions pertained to their business methods, but rather how you handle adversity in the past. Simplistic questions I would have expected from Wal-Mart.   Answer Question


Accepted Offer

Neutral Experience

Average Interview

General Manager Interview

General Manager
Atlanta, GA

I applied online and the process took 4+ weeks - interviewed at Panda Express in June 2012.

Interview Details – Applied online first. First had phone interview, then in person interview at a store location. Then you proceed to have a second interview with a "shift preview" where you work for a few hours at a store serving, prepping, etc. In the second interview you also speak with the Regional Director who will be there with members of the management team. After that is complete, you move forward with a background/reference check and you will get an offer once that is complete and okay'd.

Interview Question – Why choose Panda Express with so many options out there?   Answer Question

Negotiation Details – They offer, the salary is non negotiable for a MIT.


Declined Offer

Positive Experience

Easy Interview

General Manager Interview

General Manager

I applied online and the process took 2 weeks - interviewed at Panda Express in February 2014.

Interview Details – Called a week after applying to set up a phone interview the next day. The phone interview was very intense. There are a lot of question, more than the actually interview and we talked for more than 20 Mins. After the phone interview I was contacted 5 Mins later to set up a person interview locally. Interview went very well. The interview was very distracted by watching the store and it was very crowed in the restaurant that day. He asked similar questions to the phone interview. I was called 4 days later to offer me a lead counter job! Thank you but no. I have good experience. Very disappointed and somewhat insulted by the offer. Person I talked said I could work my way up within a year.

Interview Question – Give me 3 weakness. Tell about a time you handled a difficult customer. How do you manage differently.   Answer Question

Reason for Declining – Not offered the job I wanted.


Accepted Offer

Neutral Experience

General Manager Interview

General Manager

I applied online and the process took 1+ week - interviewed at Panda Express in December 2010.

Interview Details – PX is currently utilizing Taleo system to accept online application and the local managers/ACO would call the candidate for interview accordingly. Once you pass the first interview (phone and person) for manager position, often time a second interview, an on job evaluation (OJE), is provided and you will need to 'show your potential' at that time to see if this job and the candidate fit well. As for the regular crew position, no OJE will be provided.

Interview Question – Give me 3 reasons why I should NOT hire you.   View Answer


Accepted Offer

Positive Experience

Average Interview

General Manager Interview

General Manager
Santa Barbara, CA

I applied through a recruiter and the process took 2 months - interviewed at Panda Express in February 2014.

Interview Details – 2 interviews, 1 "Panda Preview"
1st with Area coach who operates around 10 restaurants. 2nd is with a Regional director who oversees 100 restaurants. Then a Panda preview, 5 hour (1 day shift) that exposes you to the Panda Express restaurant culture. You talk to a hiring manager from HR to

Asks typical questions: What do I know about the restaurant business? Tell me about you. What's your weakness (they call it an opportunity, to objectively identify a weakness to work on. I don't think they want to hear that "phrase a weakness as a strength)? What do you want in the future? What do you know about Panda Express? What do you bring to the table for Panda Express?

Interview Question – What you do differently as a manager?   Answer Question


1 person found this helpful

No Offer

Neutral Experience

General Manager Interview

General Manager

Interviewed at Panda Express

Interview Details – Fast move interview process. Many behavior questions. Prepare to give examples for your answer.


No Offer

Negative Experience

Easy Interview

General Manager Interview

General Manager
Minneapolis, MN

I applied online - interviewed at Panda Express in August 2013.

Interview Details – Was first interviewed by a regional and general manager.
Next day was interviewed by the area manager and 2 other general managers

Interview Question – Do you know the panda way?   View Answer

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