Panda Express General Manager Interview Questions

Updated Sep 26, 2014
Updated Sep 26, 2014
26 Interview Reviews

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  1.  

    General Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Panda Express in May 2014.

    Interview Details

    Multiple interviews with many upper levels management from Chicago regions during memorial day weekend at O'hare Panda Oasis. I was dedicated and determine to get the position and cancel my holiday plan. Afterward, I was invited to do a job day interview, where I perform all functions of the restaurant.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  2.  

    Restaurant General Manager Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 3 weeks - interviewed at Panda Express.

    Interview Details

    Applied online on the beginning of April. There are 3 interview processes. First, had phone interview a week later. General questions like "what do you know about Panda?" "Why do you want to work here?" " what are your weaknesses?" Secondly, I was invited for face-to face interview two days later. In-person interview was easy. Similar questions like the phone interview. I spent about 10~15 minutes for interview. After that, last process, I was invited for Panda Preview. The day before that, I was asked to complete criminal background application. When I got there on preview day, I completed the rest of application. I worked there for 4 hours including break time. During the panda preview, 3 managers asked questions. I hate that part because they asked same questions like last 2 interviews. At the end of the interview, they would call me in 3 days whether or not I am hired as GM. Today is the 3rd day. However, I haven't received any call or email yet!!! I am nervous!!!! Hopefully I can get a job

    Interview Questions
    No Offer
  3.  

    General Manager Interview

    Anonymous Interview Candidate  in  Fremont, CA
    Anonymous Interview Candidate in Fremont, CA
    Application Details

    I applied through other source - interviewed at Panda Express in April 2014.

    Interview Details

    Very unprofessional, district manager did not return calls and at end when they did was via text message who sounded like English was their fifth language no courtesy to return calls was not available at time of interview had to wait almost half hour

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
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  5. 1 person found this helpful  

    General Manager Interview

    Anonymous Interview Candidate  in  El Paso, TX
    Anonymous Interview Candidate in El Paso, TX
    Application Details

    I applied through college or university. The process took 2 weeks - interviewed at Panda Express.

    Interview Details

    I was called about a week after my first application to come in for an evening interview at one of their restaurants. The interview ended up being about 90 minutes long, and went very well. I was told they wanted to move me to the next step of having an OJP (on the job performance review). It was scheduled for two days later, and I had to drive 30 minutes to get to their store, but I went and worked for about four hours. Again, the interview went very well and I was told they wanted to have me do a phone interview. The phone interview was very sudden, and I was only told wen it was going to happen 15 minutes before it occurred on a Saturday morning. Not very professional on their part, but I went with it. My third interview went well and then I was told they were going to do one final video interview with the Regional Director.
    Their software didn't work correctly, and kept logging me out (I checked my internet connection, speed, and camera before the interview and all worked well), so we switched to a phone interview. That was probably for the best because the regional director was only wearing a heavily wrinkled gray long sleeve shirt for the interview while I was in a suit. The questions were all the same as the last three interviews and his accent was so heavy it was hard to understand him and he seemed distracted during the whole interview.
    At the end fo the interview, the regional director asked me to accept a lower position within their company to get to know the ropes. I was deeply insulted at that point. Why go through four interview and give managers five weeks of training to learn their whole restaurant if they want you to work from the ground up? I graciously declined, indicating that I was only interested in being the GM. I didn't hear back for over a week, and when I finally called to inquire, all I got was an email one day later that I had not been selected.
    I was left with a bad taste in my mouth after the last interview, much like if you actually had gone to one of their restaurants. An extremely unprofessional organization who will string you along for several weeks before offering you a minimum wage position.

    Interview Questions
    • None of their questions pertained to their business methods, but rather how you handle adversity in the past. Simplistic questions I would have expected from Wal-Mart.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  6.  

    General Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 days - interviewed at Panda Express in March 2014.

    Interview Details

    ask abt behavioral questions like how to handle guest complaint, phone interview first then 1-1 interview, then on job test out, working 5 hrs to taste how to run counter and do some cutting and cooking. it was fun

    Interview Questions
    • tell me 3 things your supervisor will ask you to imrpove   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    General Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Panda Express in February 2014.

    Interview Details

    Called a week after applying to set up a phone interview the next day. The phone interview was very intense. There are a lot of question, more than the actually interview and we talked for more than 20 Mins. After the phone interview I was contacted 5 Mins later to set up a person interview locally. Interview went very well. The interview was very distracted by watching the store and it was very crowed in the restaurant that day. He asked similar questions to the phone interview. I was called 4 days later to offer me a lead counter job! Thank you but no. I have good experience. Very disappointed and somewhat insulted by the offer. Person I talked said I could work my way up within a year.

    Interview Questions
    • Give me 3 weakness. Tell about a time you handled a difficult customer. How do you manage differently.   Answer Question
    Reasons for Declining

    Not offered the job I wanted.

    Declined Offer
    Positive Experience
    Easy Interview
  8.  

    General Manager Interview

    Anonymous Interview Candidate  in  Santa Barbara, CA
    Anonymous Interview Candidate in Santa Barbara, CA
    Application Details

    I applied through a recruiter. The process took 2 months - interviewed at Panda Express in February 2014.

    Interview Details

    2 interviews, 1 "Panda Preview"
    1st with Area coach who operates around 10 restaurants. 2nd is with a Regional director who oversees 100 restaurants. Then a Panda preview, 5 hour (1 day shift) that exposes you to the Panda Express restaurant culture. You talk to a hiring manager from HR to

    Asks typical questions: What do I know about the restaurant business? Tell me about you. What's your weakness (they call it an opportunity, to objectively identify a weakness to work on. I don't think they want to hear that "phrase a weakness as a strength)? What do you want in the future? What do you know about Panda Express? What do you bring to the table for Panda Express?

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    General Manager/Assistant Manager Interview

    Anonymous Interview Candidate  in  Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied through other source. The process took 4+ weeks - interviewed at Panda Express in February 2014.

    Interview Details

    Went to an open house and did a group interview. Got a call back for another interview with their version of an area/district manager. Interviewed and was asked to go to one of their monthly seminars at headquarters. I went and found out more about the company and the people. I was then offered a position starting at the "bottom" to work my way up as a manager through email. They stated I would progress within 3 months and work my way up as that was what they envisioned. I had no problem starting at the bottom. However after that they sent me to another interview my 3rd one with the training manager. At no time other than asking about what I wanted to be paid and the hours I wanted was acknowledged but only discussed at my 3rd interview. She tells me hours are based on performance and you start at minimum wage. She then tells me she will be in touch to see where they will place me and I would be called for another interview. I asked her am I not hired yet? As it was stated in email I was offered a position by the area manager. She said she could not confirm and that all employees even cooks and basic help have to interview around 3 times. After that its been over 3 weeks and I have not heard anything back. The problem I had is I felt like I was jumping through hoops and they were saying how high. If you are seeking college educated individuals for a manager position than why not only myself but other reviewers have stated do you offer positions at the very bottom serving food? The process is on false pretense. I understand we should all start at the bottom as those individuals we were interviewing did as well and I am fine with that, but understand if your seeking managers to be at the bottom state clearly your intentions to basically train us to move forward to the positions we are both seeking and that is to be a manager. I don't believe 3-4 interviews for being a cook or serving food is relevant. Its a waste of time and after stating they wanted me to start at the bottom but you want to interview me more? Throughout the process I blew away and impressed them as stated over and over by the hiring managers. I communicated well and my answers were intelligent. However it is no wonder your having problems seeking the 100s of new managers you need for the future as you can tell if your looking for jobs there is always an open hiring ad for Panda somewhere. Your process is overly excessive for someone who just wants to get through the door to serve food. By the second interview by the area manager who asked if I offered you a lower position would you say yes, and I said yes. You already have your mind made up but why make me jump through more hoops to be a food server? You don't know what your looking for, if you want people to start at the bottom why not hire within? If you want managers why seek and waste people's time when you just want to make them servers and cooks? In their emails exchanged to one another there is lack of communication even within higher ups as two people said I was hired and the third can't confirm? And after all this time pass at least follow up as if other avenues were pursued or you changed your mind. This whole process took over a month as I drove down over 4x to have these interviews. Panda is based on helping people develop and strive for excellence in their lives…but from my experience from the process it was anything but.

    Interview Questions
    • What is the Panda Way? What is Panda's culture? What do you like about Panda what would you change? Give an example you were proactive in your decisions or acted without being supervised or needing a manager.   View Answer
    Negotiation Details
    They asked what I was seeking I said part-time/full time and starting at $10. Only till the 3rd interview by the 3rd hiring manager did the truth reveal itself hours were limited to performance and money was starting minimum wage. I think being part-time helps limit the benefits you receive and is cost cutting of course because the state of the economy.
    Accepted Offer
    Negative Experience
    Difficult Interview
  10.  

    General Manager Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Panda Express in January 2014.

    Interview Details

    it took me about three interviews before getting hired. they will ask you to meet at a place that is far away (like 2-3 hours of driving). will pay attention to high energy and positive assertiveness and how you dress. make sure to cut all nails and dress your best with smiles.

    Interview Questions
    Negotiation Details
    i found a job through craigslist and an agency (gecko hospitality) connected me to Panda Express. the negotiation was different than what was offered by gecko hospitality.
    Accepted Offer
    Positive Experience
    Difficult Interview
  11. 1 person found this helpful  

    General Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Fast move interview process. Many behavior questions. Prepare to give examples for your answer.

    No Offer

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