Paychex

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Paychex Interview Questions

Updated Nov 19, 2014
Updated Nov 19, 2014
103 Interview Reviews

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  1.  

    Territory Ready Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Briefly spoke with a recruiter. At first he thought I was a man (my resume clearly shows I am a woman) this tells me he did not read my resume. During the "interview" he asked me basic questions that I answered with no problem. After these questions he informs me he has no available positions in my area. (Then why have me answer your questions for a job opening that no longer exist?) The whole process was bizzare and very misleading.

    Interview Questions
    No Offer
  2.  

    Outside Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Paychex in November 2014.

    Interview Details

    Started off with a recruiter contacting me on LinkedIn. The first step after that was a phone interview which lasted about 15 minutes. After that I was asked to take a skills assessment. A few days later I was contacted again by the recruiter who set up an interview for me with their District Sales Manager. They were very flexible with the interview and the manager was able to meet me near my current employer's office. A few days have passed and I am currently still waiting to hear back.

    Interview Questions
    • Role play with me how you currently try to sell you company's services.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Human Resources Business Partner Interview

    Anonymous Interview Candidate in San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Paychex in November 2014.

    Interview Details

    It's a process of four interviews. I applied online and within a week received an email to schedule a screening interview (30 min), then about another 2 weeks later I received a phone call to schedule the second phone interview, conducted by the department manager (45 min). About a week later another phone call to schedule an in-office interview with more managers (60-90 min) and several days later a final phone call to an invitation to meet the rest of the department and have a small panel interview.

    Interview Questions
    • VERY specific CA state law questions and how I have used them. Totally not expecting this.   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Core Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Paychex.

    Interview Details

    I was initially contacted by a Paychex recruiter, who contacted me for all of my interviews (4 total, including ride-a-long - which was also an interview). The process went something like this:

    - Battery of Sales/personality testing (2 days total)
    - 1st Interview - Conducted by a Sales Rep who was being groomed for promotion (approx. 1 hour)
    - 2nd Interview - Ride-a-long with a top rep in the company (approx. 3-3 1/2 hours)
    - 3rd Interview - Conducted by District Manager and Sales Rep who conducted 1st interview (approx. 50 mins
    - 4th Interview - Regional Manager (approx. 50 mins)

    Very professional - yet relaxed atmosphere. People seemed pleasant.

    Interview Questions
    • STAR (Situation, Task, Action, Result) Method questions

      Tell me about a time when you dealt with a difficult customer and how you handled that situation - keeping in mind STAR responses.
       
      View Answer
    No Offer
    Average Interview
  6.  

    Senior Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 5+ weeksinterviewed at Paychex in October 2014.

    Interview Details

    Great communication with inhouse recruiter and follow up. Met with Hiring Manager promptly and made it to the next step for a second interview with the Hiring Manager's counterpart from a different division. Hiring Manager didn't ask a single question on the 2nd interview and let the other manager do the talking. Very unprofessional and lacked leadership.

    Interview Questions
    • All behavioral based questions posing situations with clients and results.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  7.  

    Retirement Sales Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at Paychex.

    Interview Details

    I was emailed by a recruiter who had seen my resume on CareerBuilder. After speaking with her on the phone, she sent me a link to do an online assessment that took about 90 minutes. She then moved me along to a phone screening with a zone manager. He was about 10 minutes late in contacting me, but emailed me and said the recruiter had not provided him with my phone number. I emailed it to him and he called me. After speaking with him on the phone for about 30 minutes, he said he would like to get me set up with a district manager in my area for a face to face interview. He would have him contact me that day to set it up.

    I didn't hear anything that day or the next 2 business days. I emailed the zone manager and received an out of office auto-reply. On the day he was back in the office he emailed me, apologizing the district manager had not been in touch, and said he would have him contact me ASAP. The following business day I was emailed by the zone manager's secretary to set up an interview with the zone manager (never did talk to elusive district manager).

    Met the zone manager and spoke for approx 1 hour. The interview was laid back and went well. He asked a lot about my previous job. No situational questions or digging deep about my sales process or thinking skills. It was more getting to know me and what I had been doing for work. He arranged for me to do a ride along with a rep, who contacted me to set up the date/time, so I could see the job in action and make sure it was what I thought it was. I arrived and the rep had very little scheduled for the afternoon as most of his calls had cancelled, but we went on one call, and chatted about the job quite a bit, and I was even more excited about the job than previously. I asked him about the hiring process, and he said congrats for making it that far, that there would be one more interview then I would get a yay or nay.

    I emailed the zone manager after the ride along... no reply. 3 days later I left him a message on his office phone. No reply. I checked the status of my application online and it said it was being reviewed. 2 business days later I emailed the recruiter who said he was in meetings the whole day, but she would be connecting with him the following day and would get back to me with feedback. I didn't hear anything the following day. Next day I checked the online status and it said a more qualified candidate was selected.

    In a week and a half, no one could send me a generic "thanks for your interest, sorry we don't need ya" email? And why have me come out and ride around with someone if I wouldn't be interviewed again afterward? Seems like a lot of this was a waste of my time and effort, and the communication within the company regarding the hiring process is disjointed.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  8.  

    Client Representative Interview

    Anonymous Interview Candidate in San Ramon, CA
    Anonymous Interview Candidate in San Ramon, CA
    Application Details

    I applied online. The process took 5 daysinterviewed at Paychex.

    Interview Details

    The phone interview was a solid 20-30 minutes. I was asked a good 20 questions. Be prepared with stories from past experiences and be very specific. They are huge on specifics. The face to face panel interview was a full hour with God knows how many questions. Insane!!!! I have never been to a more ridiculous interview in my life for an entry level position.

    Interview Questions
    • What challenge would you face in the next position after the one you are applying to?   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  9.  

    Administrative Assistant I Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied through an employee referral – interviewed at Paychex in August 2014.

    Interview Details

    Do your homework about the company. You will be asked questions about what the company offers clients and possibly company history. It would also be good to be able to talk a little bit about your past experience for what they offer.

    Interview Questions
    No Offer
    Average Interview
  10.  

    Territory Ready Representative Interview

    Anonymous Interview Candidate in Kent, WA
    Anonymous Interview Candidate in Kent, WA
    Interview Details

    My interview was set up by someone else the day before, with the District Sales Manager and they scheduled with him directly. I show up 15 minutes early, wait 15 minutes to learn he is in Bellevue and wont be able to make it. The kind receptionist apologized on his behalf and set up a phone interview where he would call me shortly instead. Having driven over an hour in traffic to learn this, I was not happy. But i needed a job and the company sounded like it had a good service/product with great potential, plus i was curious what the reason would be that he stood me up. He said the interview was not put on his schedule (it was scheduled with him directly one day prior). The interview was on his speaker phone and I could hardly understand him, he sounded irritated the few times I asked him to repeat himself. Also he seemed very distracted doing something else. It started with talking about high school, "soo what was high school like for you?", "were you captain of the ---- team?". Nearly all of his question would in no way determine if I could be a successful employee; "how did you pay for college?", "so you didn't work during school.... just in the summers?", "what was your high school gpa?", "what was your college gpa?". His responses and questions seemed very back handed and in a condescending tone, he didn't want to talk with me from start to finish. I never even got the chance, nor did he ask, to talk about my other much more relevant sales job experiences and ambitions. He asked about my high school job, and I got him talking about the company and the position a little bit. I was disgusted and angry with the process.

    Interview Questions
    No Offer
    Negative Experience
  11.  

    Payroll Specialist Interview

    Anonymous Interview Candidate in Hauppauge, NY
    Anonymous Interview Candidate in Hauppauge, NY
    Application Details

    I applied online. The process took 2 weeksinterviewed at Paychex.

    Interview Details

    I applied online on Indeed.com. I heard back from Paychex and said they were very interested in me and would like to move me onto my second part of the application. Which was the assessment test. I completed it on June 3, 2014. Does anyone know or have experienced this, and how long did it take for the company to reach back out to you? Thank you

    Interview Questions
    • Does anyone have any info on this? Or is anyone experiencing or have experienced this?   View Answer
    No Offer
    Neutral Experience

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