Paychex Client Services Representative Interview Questions

Updated Apr 20, 2015
11 Interview Reviews

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  1.  

    Client Service Representative Interview

    Anonymous Interview Candidate in Nashville, TN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 5 days. I interviewed at Paychex (Nashville, TN) in March 2015.

    Interview

    I took the online assessment and received a call back from the recruiter to schedule a telephone interview almost immediately. She then scheduled my interview with the management team in the Nashville office. I had my job offer within 2 days pending a background check.

    Interview Questions

    • why are you interested in Paychex?   1 Answer
  2. Helpful (1)  

    Client Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Paychex.

    Interview

    First, there was a phone interview. Second, there was an assessment. Third, there was a face to face interview. There was another assessment. Last, there was the interview with the manager. The whole process took about 2 weeks to complete.

    Interview Questions

    • Discuss a time when you had to make a decision without consulting management.   Answer Question
  3.  

    Client Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    I was hired as a temp and offered a position a few months in.

    Negotiation

    there was none, either you take it or not.

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  5. Helpful (1)  

    Client Service Representative Interview

    Anonymous Employee in Hartford, CT
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Paychex (Hartford, CT) in March 2013.

    Interview

    The initial communication is a phone call from a recruiter, if you accept to go onto the next step you will be asked to complete an online assessment. After passing the assessment, there are two possible in person interviews. You will have both interviews in a conference room either with one person or with multiple people - the focus of these interviews will be to get a sense of your personality and where your dedication lies. Yes, there is even a personality test they ask you to take at the first interview that is a factor if you will be asked back for a second interview.

    Interview Questions

    • What would you do if a customer called you with an IT based question? (I was interviewing for a payroll position)   1 Answer
  6.  

    Client Service Representative Interview

    Anonymous Interview Candidate in Irving, TX
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Paychex (Irving, TX).

    Interview

    The hiring and interview process is very extensive and takes anywhere from 3-4 weeks. You initially complete the online application for the desired position. If your experience fits the position, it may take a week or longer to get a call from recruiter. Another week to be scheduled for testing and an initial interview... possibly another week for a 2nd interview. Once you offered the job and you accept, they will still need to process your background check, drug test, etc. This can take at least a week or more... pray they don't loose your drug sample or you are looking at more delays. They are definitely following a written hiring process but it takes a little too long and you can get discouraged waiting through it all.

    Interview Questions

    • Nothing really unexpected. Standard behavior type questions. How did you react to upset client and how did you resolve the issue? What was the outcome?   Answer Question

    Negotiation

    Not much negotation.

  7.  

    Client Service Representative Interview

    Anonymous Interview Candidate in Irving, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Paychex (Irving, TX).

    Interview

    Phone interview followed by a face to face interview. If asked to return you go through a third interview and you job shadow a representative for 30 minutes.

    Interview Questions

  8. Helpful (1)  

    Client Service Representative Interview

    Anonymous Employee in Denver, CO
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Paychex (Denver, CO) in June 2012.

    Interview

    I first received an email requesting that I take a skills test (verbal and math skills). It was very difficult, and impossible to answer all the questions in the time allotted. I passed the test still, and later on that day I received a phone call from their recruiter. It was the typical phone interview with questions like "Tell me about yourself" and "What percentage of your day at your old job was spent dealing directly with customers". He then said that the next step was to interview with someone actually in the office, which I didn't hear from until 5 days later to set up a time. At the face-to-face interview, I had a 1:1 interview, followed by a 2:1 interview, and then a 1:1 interview with the manager of the department. They had all normal questions such as "Tell us of a time when you had to deal with an upset customer". After the 2:1 interview they gave me a personality test, which they then took and the manager for the last interview came back with the results and asked me questions based on my answers, such as "I see you might have an issue with not having a set schedule or not having a daily routine, explain" - which was not accurate, but I answered as so. After this, I was invited back in a week for another 1:1 interview with another one of the managers, with the typical questions and they told me they would be in contact within a week with their decision. About a week later I received the typical cold-response of 'the position had been filled' and they would keep my resume on file.

    Interview Questions

    • In your previous position, what percentage of your daily routine involved dealing with customers?   Answer Question
    • Give me a time when you were planning a project, and last second the project was cancelled by upper management.   Answer Question
  9. Helpful (1)  

    Client Service Representative Interview

    Anonymous Employee in Richmond, VA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Paychex (Richmond, VA) in September 2011.

    Interview

    First 2 interviews were great. Last interview was with Branch Manager. Was one of the weirdest interviews I have ever been privileged to experience. The BM proceeded to read the benefits package line by line. After the benefits package reading, he went on to explain to me how Paychex micro-manages the employees. He then went onto reading over the CSR performance evaluation line by line. At end of interview, he said they MAY have a position opening in 2 to 3 weeks. I followed up and was basically told that he thought I wasn't a good fit, cannot understand how he came to conclusion as he did not ask me any situational questions nor did he ask me about my views about customer service. I am very upset over this. I am working toward a degree in Human Resource. Paychex would have been my ideal job as they do what I have chosen for a career field. I was so excited for this opportunity and now because a Branch Manager, I have a very pessimistic view of Paychex and question all they claim to be. While I understand the Branch Manager wasted my time, I can't help but wonder how often this has happened to other people and whether Paychex as a corporation allows this sort of behavior.

    Interview Questions

    • In three words, how would you describe yourself?   1 Answer
  10. Helpful (1)  

    Senior Client Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Paychex (Phoenix, AZ) in September 2008.

    Interview

    Phone screen looks for basic "can do" and "will do" items. Willing/able to travel for 2 wk long training? Willing/able to work OT on short notice? One-on-one interview with at least two levels of management, possible as many as four if branch manager requires participation - some do, some don't. First level interview reviews application and resume, questions technical skills (PC proficiency, office product proficiency), administers match skill test, administers personality test (although it has a different name). If math test score is acceptable, second level interview delves deeper into customer service skills - best customer service experience, worst experience and WHY, what will current or recent manager say about you (best and worst). Next interview is conducted later after the personality test is processed. Additional questions focused on those results - "give me an example", "tell me about a time" type questions and general review of company and job expectations are provided, including compensation. Successful completion results in tentative job offer contingent on drug screen and background check.

    Interview Questions

    • Tell me about the best/worst customer service you ever received?   Answer Question
    • What was it about that experience that made it the best/worst?   Answer Question

    Negotiation

    Very little negotiation. Paychex figures that since they are a large company they can control compensation as many people want to work there. That is only true at headquarters - Rochester NY. Elsewhere, Paychex is no big deal.

  11.  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Paychex in April 2012.

    Interview

    I was contacted by a recruiter. We decided upon a time to do a phone interview. The phone interview lasted about 30 minutes. Basically, asked me why I was interested in the position. 1:1 interview had to take personality test and fill out paperwork. Interview was behavioral lasted 1.5 hour total.

    Interview Questions

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