PetSmart

  www.petsmart.com
  www.petsmart.com

PetSmart Interview Questions

Updated Dec 7, 2014
Updated Dec 7, 2014
287 Interview Reviews

Interview Experience

Interview Experience

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287 Candidate Interview Reviews Back to all interviews

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  1.  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at PetSmart.

    Interview Details

    Petsmart is looking for experience and a passion for pets. The first part is typical "why petsmart" type questions, and it is clear from leadership that animals should be a passion. This is also a positive because that means re team is filled associates that have the same views. All questions were situational. Tell me about a time you did this.... There were a lot, and many you could speak of the same scenario, however that felt like a trap.

    4 interviews total over a few weeks. All with different field level managers. Nice experience, each went out of their way to make me feel comfortable.

    Interview Questions
    • Biggest weakness, how it would prevent you from succeeding in this position.   Answer Question
    Negotiation Details
    First offer was sufficient, no negotiation needed.
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Petcare Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at PetSmart.

    Interview Details

    Process took about a 3 weeks. I applied at multiple locations and was called about two weeks later. First interview consisted of asking about prior experience with animals and if I was comfortable with them. Other questions were the usual situational interview Q's such as "tell me av time when you had to communicate with other workers to accomplish a goal or finish a project". The seconds interview was with the operations manager whereas the first interview was with store manager. Second interview consisted of going over availability as well as willingness to work across departments if needed as well as to practice approaching the customers. I was offered the job that day after completion of a drug test.

    Interview Questions
    Negotiation Details
    No negotiation possible as PetSmart starts almost everybody off at mid 7-8 an hour.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Pet Products Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ monthsinterviewed at PetSmart in November 2014.

    Interview Details

    If you need a job in less than a month, this might not be the place for you. I applied multiple times at different locations and finally got a call back after about two months. Came in for an interview which was very laid back. I got a very good feel, but yet still hadn't heard anything after almost a week. I gave the store manager a call and she told me the position was not available because of restructuring. No sour feelings so I applied at a different location. Got an interview about a week later and behold the store manager I interviewed with worked there. Second interview with her presentation manager was a little more standard but still not difficult. Got an offer for 13$/hour next day (of course I was told they had a beyond urgent need so... ).

    Interview Questions
    • Not really difficult as long as you're prepared. Role playing was the most difficult since I hate those scenarios.   Answer Question
    Negotiation Details
    Might've been able to negotiate, but was offered 13$ on the spot and was tired of my job so I took it. Considering it's entry level, it's nit bad compared to what majority of companies pay.
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at PetSmart in November 2014.

    Interview Details

    I applied online on 11/1 for a new store that was opening up. A few hrs later I got an email saying I passed the prescreening assessment. Then on 11/6 I got a call to set up an interview for 11/13. It was a fairly easy interview and took place in the dog training area. There was no "Describe a time when..." questions, but it was focused heavily on customer service. The whole interview took about 25min. On 11/18 I got the call asking if I was still interested, I have to complete the drug test within 24hr of the call and my starting pay is $8.50.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Be prepared for at least two interviews. THe manager is using a interview guide. They are supposed to get you to role play on the sales floor. Do not go in and say how much you like puppies and kittens, you will not get hired. They want people that can SELL they want people that like pets. They do not want pet fanatics that are going to criticize every policy. They are looking for knowledge and sales.

    Interview Questions
    • Tell them how much you like to see the company make money and how much you like to help people find solutions for their pets. Tell them how you want to grow with the company   View Answer
    Negotiation Details
    You are going to get what they can give. There is very little wiggle room. Upper management has to approve anything outside of guidelines and in the current PetSmart environment this will not happen. They wil simply make you an offer. Accept it or they will move on.
    Accepted Offer
  7. 1 person found this helpful  

    Support Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at PetSmart.

    Interview Details

    Interview with the Store Manager and District Manager. You apply online and may or may not get a call back. If you are sure that you are a fit for the position, go into the store and ask for the Op or Store manager, politely introduce yourself and what position you applied. Be confident, but not cocky, and make sure to tell them you just wanted to put a face to the name. It may take time for you to get the 1st interview, but if that happens a DM interview should take place within 1 to 2 weeks.

    Interview Questions
    • That has been years ago. But typically they are looking for love of animals, people who do not call out sick, have great customer service skills and can multi task an assortment of tasks or problems without getting fustrated. Understand that this may vary by each store and their DM.   Answer Question
    Negotiation Details
    I accepted the wage they offered
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Professional Bather Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    It was very easy i was in for about an hour talking. Questions are basic run of the mill questions. The application took the most time it was annoying.

    Interview Questions
    Accepted Offer
  9.  

    Cashier Interview

    Anonymous Interview Candidate in Woodinville, WA
    Anonymous Interview Candidate in Woodinville, WA
    Application Details

    interviewed at PetSmart in October 2014.

    Interview Details

    Very pleasant and simple interview. Asked some questions about schooling, available hours, and some answers from the application. There were a few questions along the lines of "Describe a time..." involving difficult decisions, a time you didn't have an answer, and others. This was my first job interview, and I was offered the position on the spot. My manager said that her other managers trust her, so I must have made a good first impression. I just went in, explained why I wanted to work with animals and it went well. Just did the drug testing a few days ago and should head in for training soon.

    Interview Questions
    • Describe a time you didn't have the answer to a question. Describe a time you had a new experience with a customer.   Answer Question
    Negotiation Details
    Starting me off a little over minimum wage, paying $9.50 (minimum wage in WA is $9.32) and was told I will receive increases with time. This is my first job so it works for me.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Pet Care Associate Interview

    Anonymous Interview Candidate in Tustin, CA
    Anonymous Interview Candidate in Tustin, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at PetSmart in October 2014.

    Interview Details

    I applied Monday night, they called me early Tuesday morning for an interview that same day at 12-12:30 pm. I went in and the Pet Care Associate interviewed me, super easy questions like "do you have pets? why do you like pets so much? are there any animals you'd be uncomfortable handling?" and basic availability questions. I'm a full time college student but I have 4 open days so the Ops manager said she'd work with that. They told me they liked me a lot and they sent me over to go get a drug test. She said if I pass, which I should, then she's gonna call me for training. Took the drug test that same day, now I'm just waiting for her call! (It's only the day after and hasn't been 24 hours yet). Really nice people.

    Interview Questions
    • What do you see in Petsmart that's better than our competitors like Petco?   View Answer
    Negotiation Details
    No negotiation at all.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Seasonal Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at PetSmart in October 2014.

    Interview Details

    I got a call two days after I applied online to come in for an interview the next day. During the interview the manager just asked me basic questions and then took me out to the floor to test my "selling ability". She handed me a product and asked me to read the instructions for it while she went to grab another associate. She has that associate pretend to be a customer and had me "sell" the product to her. She then told me I did well, took me back to the office and told me I had to go pass my drug test in the next 24 hours and I had the job if I did.

    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview

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